Took me out to car to show what they were unable to fix. Could hardly see the scratch until he…read morepointed it out. They were great

Everything was repaired immaculately. The staff was easy to work with. Quick turnaround on the…read morerepair.

This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

I only take my truck to this location because Alex and the A&R team provide quality work and…read moreexcellent, honest customer service. I highly recommend them!

These guys are great! Had to get some bumper work done and they were honest and upfront about the…read morebest course of action, we'll be going back for the next work that needs to be done for sure!

I have taken both of my cars to classic paint and body for extensive work. They have been always…read morevery upfront on what needs to be done and have always given me very fair price. I feel extremely comfortable recommending them to all of my friends and my family! I would go nowhere else in Albuquerque for bodywork on my cars except to classic paint & body. Great job guys!

Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

2nd time customer. My kid was in an accident, took car for an estimate, was quoted a good price…read more Ryan is great to work with, when I called to schedule the repair he told me when they could take care of it. Repairs were done in a timely manner, car looks great.

Horrible! I very much wanted to be happy with this shop! I was thrilled with the quote when I…read morereceived it, however, somewhat dismayed with the wait time of 6 weeks to get my car in for repairs. Nonetheless, as the gentleman that I dealt with seemed polite and professional, I agreed to wait. I dropped the car off on a Friday, only to find out the next week that the parts had not come in. They did not come in until Tuesday, and after calling in the afternoon, was told that the car was being worked on at that point and would be done by Wednesday. I called at noon on Wednesday and was told the car was done. I was a bit dismayed to find the final price was higher than the quote, but paid the bill and left. Prior to leaving, I walked around the car to look at the repairs, only to find that one key part of the repairs had not been completed, and yet I had been charged for it! When the car was brought in for an estimate, I had been told that it would not need to be painted as the bumper could be buffed out to remove black marks on it. Suffice it to say, the bumper was never buffed out! I went back inside and spoke to the gentleman that I had been dealing with all along, who came out, saw what I was talking about and could do nothing other than offer excuses! There was no apology or what can we do to make this right, but rather a slew of excuses -- we are short staffed... we are human... I am doing everything... When I asked how it was possible that no one had to inspect the repairs and sign off on them before finalizing the bill, he told me that would have been him, but he was busy doing everything else! I told him that putting a repair down, claiming to have done it (and not actually done it) and charging for it, is fraud. He did not seem to care at all. Their solution? The next day a woman called and told me that they are sending me a check for $24 for it. Thank you for nothing. Additionally, now I question the quality and accuracy of the rest of the repairs! We will NEVER use this business again, and strongly urge others to think twice! I urge this business to rethink their supposed guarantee as well -- how can you guarantee the longevity of the repairs if you cannot even be counted on to do the contracted repairs to begin with! Unbelievably dissatisfied.

I really can't say enough good things about this business. Unfortunately, I've had to use their…read moreservices twice, and both experiences were trouble-free. The work done on the damaged cars was flawless. Also, I was so impressed with the 'freebie', i.e. the INTERIORS of the cars were beautifully cleaned. I have and will highly recommend them.

Angel was very courteous and kept me informed of the repair throughout the entire process. The…read morerepairs were done five days before the estimated completion date. All of the repairs looked very good.

I went here for body work after being rear ended on interstate in hit and run. There was a wait for…read morethe initial estimate of a couple weeks, but they did a great job. Very professional. I was pleased with color match work with a silvery color I was told is hard to match.

$2100 for my car to look like new again, and well worth it. I can't tell you what they did, but I…read morecan tell you they did it well, quickly, and with professionalism.

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

They damaged our car and refused to acknowledge it even though there are photos proving same. And…read moretheir customer service is null. We purchased a 2017 Suburu in excellent condition early in January, only to have it back-ended two weeks later. It took several months for Progressive, the insurance company for the other driver, to set up an appointment to get our car fixed. We were thrilled when Progressive indicated Quality Collision was one of its preferred vendors. You were also our preferred vendor when we took the time to get our own three repair quotes. On our first visit to your shop,m we were greeted by Thomas Dilorenzo; he was respectful and professional. Thomas also helped us when we picked up the car on April 7. At the drop-off on March 31, we were told the job was estimated at five days. Once we discussed the job with Progressive and your shop a week later, we were told it could take ten more days. We called a week later and were told it would be ready by the end of that week, late on Friday afternoon or at the latest the next Monday. We called again the following Monday, and the car wasn't ready; I asked to talk with a manager and began talking with Edwin. He proved to be a valuable source of information and communicated with us frequently with updates and the reasons for delays. One of the things he mentioned several times was the importance of the quality check before the car left the lot. There were several issues ensuring the car was ready.  We finally picked up the car on Friday, April 7. When I say Edwin did a tremendous job building a relationship, I mean it. We were impressed with him and his commitment to customer service despite the number of issues he ran into with the car (none of them due to your shop). So impressed that we were going to bring the car back in and pay to have QC redo our hood (damaged by sitting under a sappy tree). I was already writing your stunning reviews in my head for Yelp and Google. And then came Ron. When we picked up the car on a Friday, it looked great, except for one issue. The front windshield was cracked all the way through. It was not cracked when we took it into QC. When my husband asked about it before driving off, Thomas took photos and reviewed the original photos. He determined that there didn't appear to be a crack when we brought the car in. He said he would check with Ron the following Monday to see if it could be sent to accounting. Thomas also mentioned QC had this issue recently on another car. Unfortunately, we received a phone call from one of your younger staff the following Monday, telling us Ron denied the claim to replace the windshield. I'm not sure why Ron didn't contact us. I called Edwin and requested he intervene; he tried, with no result. After we got the car home, we also realized that fasteners are missing on the rear-left wheel well, creating a rattle in that corner, and it may also be coming from the rear bumper liner on the right side. This is after having our car in quality check for days. When I contacted QC again to ask for your email addresses, I was told that the person would have to get Ron's permission to give me your emails. I explained I wasn't asking for personal information, just your business emails. I was told again the person couldn't do that without Ron knowing first. As you can imagine, between being told the claim was being denied (and essentially accusing us of trying to defraud you), all those weeks of hard work from Edwin building a long-term relationship with us were dashed to pieces in a few short minutes. Ron couldn't even call us and tell us his decision; he had a younger staff member do it. Yikes. Cowardly move.