First, I love the new location! Second, my appointment was so quick and easy. I was glad I received an email reminder upon the 1 year mark, and easily made and appointment via phone. When I arrived, I was met at the door by an employee who took my temperature & gave me my chart to review. Everyone had on masks & it was required throughout the visit. The waiting room floor is super spacious -- so even though there was another patient I didn't feel clustered. Once I finished my chart, the doctor came and did my exams! I did not have Dr. Bergvall this time, and I did not catch the Dr.s name. But he was great! Made the time fly by with his great personality. I think I did 3 or 4 different tests, however I was in and out in less than 30 minutes! read more

Capital Eye Care - New office - Optometrists Near Me - Richmond, Virginia

very unprofessional and discombobulated, i've had multiple appointments that they missed informed me of the dates and times and i've showed up and the doctor wasn't there or they couldn't see me and the front desk lady tameka is very unprofessional and rude read more

Capital Eye Care is conveniently located in my neighborhood a short walk away, making it the perfect option for my eye care needs. I've been seeing Dr. Jennifer Bergvall for the past few years, and she is personable and knowledgeable. They take insurance, but you can also spend extra for the fancier/more in-depth exam option. I do that every couple of years just to be safe. They are generally friendly, easy to book with, and efficient during appointment times. I'd recommend them. read more

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Great service, location, and attention to detail. They also have some pretty cool new tech that, if you choose, can give more insight into you eye health. read more

I needed a basic eye exam for a prescription, most likely would have taken the Doctor no more than 20 minutes to do. As I work in a dental office, understanding basic procedures and timing as well as walk-in patients and how to fit them into the schedule so they can be seen for some background info. I came in at roughly 3:20 pm and tell the front desk lady that I fully understand that I was a walk-in patient and was just asking for a basic exam, that if they could find any where to put me I would be perfectly fine to wait. She widens her eyes and huffs like I was a huge inconvenience for her and proceeds to kind of smirk and laugh behind her mouth with her colleagues about where they were going to put me in the schedule. Again, the office closes at 5:30pm and I walked in at 3:20pm. They asked me if I would be able to schedule on Monday, but I work the same hours as they do and I work out in Mechanicsville so I wouldn't be able to get there on time. She called one of the assistants (I suppose) over the look at the computer, and asked "do you think we can put her here?" To which the other girl replied, " Dr. Harold isn't going to like it, but I guess so". Like, as someone who works with doctors, there is never a time where the doctor is not going to want to help the patient in every way they can, even if it is a walk-in, we always say, let's get them on the schedule. I just feel like the front desk ladies were way too comfortable with being rude to me (by the way I was in my work scrubs). The lady told me that my insurance was not accepted there and I was honestly thankful. I did not feel welcome at all there and I really hope they don't carry this attitude towards the rest of their patients. read more

Dr. Harold and the staff at CEC are fantastic! I needed a quick turnaround before an international trip and they got me right in and out, listened to my needs and I got a tracking number for my contacts to make sure I could get them in time. Respectful, no-nonsense, and very friendly. I cannot recommend them enough! They even adjusted my glasses that were too loose for free, and didn't pressure me to buy a new pair like salespeople usually do. I will be coming back for sure! read more

I truly like the Capital eye care. This office has now much improved answering calls and/or returning calls. Off course with added quality services by Dr. Glenn Allouche which is totally hands down outstanding eye care doctor. I give this place 5 start reviews with all confidence and recommendations to anyone who is looking for quality eye care services. read more

I tested out a couple eye care places in Richmond before I found Capital Eye Care. I wish I had found it sooner! Really great place with very knowledgeable and friendly staff. It's easy, convenient, and has a great selection of frames. read more

They'd probably get a lot more people in the door if the person answering phones wasn't so miserable. Bless their hearts.

Been going here for a couple of years. Doctor takes time to answer questions and make sure you understand everything. They offer contacts, glasses, etc. but no pressure to purchase. read more

I have been going to Capital Eye Care for about 15 years, since I was on my parents insurance and used to go with them to get exams. Now as an adult I take my 13 year old there for her eye exams also. Considering I've been a customer since it was a hole in the wall office in Willow Lawn, I was pleasantly surprised to see the beautiful and large office space they now have. I've always referred people to them when they were in Willow Lawn and was excited more than ever now because their prices are reasonable for designer frames compared to other places. Since COVID-19 they are now appointment only, which I appreciate! However, today my daughter and I went into the new office to pick up her frames and while waiting for her fitting I wanted to take a few photos because the selection was 3x more than they've ever had in 15 years. (Reason being I wanted to show my spouse and since they are appointment only he was not going to schedule an appointment and not know if they had any frames that he would like and waste his time and still have to go somewhere else to get frames.) Which is why I asked Tamika where are the men frames, she advised to me that they were mixed in and sorted by brand not sex. (Tamika is always pleasant since I was going there as a teenager). Then here comes Cindy out the back with her rude self always micromanaging the 2 staff members that work there. "No you can not take photos of the inventory, stop that thank you" So I did just that and walked out. This is the third time Cindy has been rude in a month and I would NEVER refer or go back to Capital Eye Care. It's not what you say, it's how you say it and she talk to people like they are children and she's the brightest bulb in the chandelier. I highly doubt my spouse could've scheduled an appointment just to view the inventory, considering she had such a problem with me taking photos of displays. With COVID-19 how else was he going to see what they had available, it's not like I touched anything. (Which they would've had to sanitize after.) The Doctors and Tamika are exceptional and very welcoming. Cindy and this other lady they have working there makes the place feel uninviting and like a boot camp. (This new lady I've only seen in recent years, I guess she's getting her pointers from Cindy and it shows) Those two ladies need a customer service etiquette training class. read more

This place provides excellent service and has super friendly and competent staff! After I had a check up and contacts fitting, I realized my contacts weren't fitting as well as they used to after a week of wear. I called for a follow up and they immediately scheduled an appointment without extra charge. Turned out I needed a different pair that they were able to replace me with six months supply of. Very professional! read more

Really like Dr. B. She knows her stuff. Office is very efficiently run. Friendly and organized. Highly recommend.

Great place, clean, friendly, decent selection. I wish they had a few lower-end options, as the frames all seem to be between $150-200 a piece. But otherwise it was a great experience and I'd recommend them to anyone. read more

I have been a patient of Capital Eye Care for 4 years, and I will not be going anywhere else! I even live in Arlington, VA as of this year and still come down to this practice for my eye care needs. Great, friendly place. Super efficient, staff is knowledgeable and courteous. read more

Great service, convenient location and hours, both doctors friendly and prompt, relatively easy to get an appointment.

The doctor were very quick to see me for the appointment and the office team was very helpful in assisting me to pick out new glasses

Thorough, punctual, patient friendly & practical. Have been a patient here for 4+ years and have been very pleased with both Dr's in the practice. Have suggested this office to family & friends. read more

Have seen both Dr Bergvall and Dr Herold and am very happy with both. They took the time I needed to answer my questions and didn't rush through like some doctors do. Staff was also great. I highly recommend! read more

I've been a patient at Capital Eye care for many years. Excellent selection, customer service and knowledge. Eye Doctors are extremely personable as well. The staff is A+ read more

I have been going to Capital Eye Care for three years now. Dr. Jennifer Bergvall is excellent. She is warm and friendly. She is also very knowledgeable, and answered all of my questions about laser eye surgery. The staff is also friendly. I would recommend Capital Eye Care. read more

My appointment started on time, and there was no waiting time during the appointment. The staff was professional, courteous, and responsive to my needs. read more

I am giving a one star review because of the lack of customer satisfaction. I took my son in for an exam granted the Dr. was nice but the front desk worker and company policies were lacking. I ordered my sons glasses and requested that the prescription include the PD-pupil distance so that I may order my 9 yr old son an extra pair of glasses online (you know how boys are!) The employee then stated that would be an additional $20 proffesional fee! Are you kidding???? I already ordered one pair from you... you have his PD on file and she would not release it... I swear... its like I felt like" seriously".. that just put a bad taste in my mouth. I will not be back except to pick up the glasses when ready. From now on I will go somewhere else! read more

I would highly recommend if you need eye care use Capital Eye Care

I love this place and have been going here for 7 years. They will sit there with you and try every eyeglass pair in the place to make sure you look good. I wear the contacts they recommend that allow extra oxygen and haven't had a problem with my contacts at all. Really great doctors and friendly staff. read more

This year was the first time that both mine and my husband's annual eye examinations were scheduled at the same time/day. We both were surprised how quickly and efficiently the appointments were completed. Additionally, I had broken the nose piece on my drill-mount frame glasses a week prior to my appointment, and had been wearing an older pair of glasses. Thinking the break was unfixable, I fully expected to purchase a new pair of glasses at this appointment. Much to my delight, Cindy informed me that she could repair the break. I wasn't expecting to get them back on the same day, but received a call later that afternoon they were ready to be picked up. There was a minimal cost for the replacement frame, which was nothing compared to the price of a new pair of glasses. I'm really grateful for Cindy's years of eyeglass experience, and the fast turnaround time for the repair. All in all, it was a great customer experience, and we would recommend them to anyone looking for a new provider. There is always a warm and friendly atmosphere at Capital Eye Care. read more