Once of the worst experiences I have ever had with a medical practice of any kind. I was accused of insurance fraud because of a mistake the practice made. I was assured that I would receive a credit for an over charge and incorrect order for my prescription glasses. I am pretty sure they never went back to the insurance company to refund them the money. All of the people working there with the exception of one are just not nice people. They don't want to be helpful or take responsibility. I had asked that Dr Roffis reach out to me and explain what happened and to apologize for what happened. (There are too many things to even list here.) I am still waiting for that call. If I can prevent one person having to go through the horrible experiences that I have gone through, this will be worth it. Find another practice! read more

Terrible customer care, you can wait for them but they can't wait for you. Never new glasses in stock

There is something very off about this company. I've been a patient for over five years and although the revolving door of doctors was disconcerting the overall care and non-medical staff support filled the bill and the location was convenient. However for the last few months I've had nothing but problems just getting a contact lens order placed. This morning I learned they never billed my insurance company for my last visit and MIA contact lens. I also developed a stye last week and called to get an appointment. So I have called and left messages (no one ever answers the phone) for billing, appointments, contact lens, and, since no one ever called me back from any of those messages, the office manager. No return call from her either. Like I said this would be unacceptable from a plumber but from medical professionals it's gross negligence and incompetence. I had to notify my bank to deny the charge for the wayward contracts and plan to call the BBB tomorrow. It makes me question the medical care I've been getting from them. Stay away especially if you have eye issues. read more

Thorough, professional and considerate, a combination of qualities that ensure I will return for all eye care needs.

Im gonna start off with praise but keep reading. Okay the place is immaculate, the workers professional. My Dr loved him left out feeling like I was thoroughly examined and diagnosed. Now to the upsetting part; the absolute disturbing part of this business/practice. So I decided to buy glasses the cost $406 still no problem that's what I wanted and I surely can afford them as a retired professional. Anyway the wait is 2 weeks approx still NP. Here's the problem so I call after waiting my time and was told" I didn't start your order because you left out shorting your bill $100". Say what now that's a lie, I paid $406 and got a receipt to prove it, I said. Then this same clerk proceeded to tell me" I didn't count all your money until you left";which is a lie because we counted it together. I said Miss your lying and let me speak to the manager. Needless to say she didn't let me speak to anyone so I hung up and proceeded over to Dr Roffis and associates. By the time I got there 6 minutes later the problem had been resolved so this same clerk said because I never got to speak to a supervisor. Ok great but this same clerk is still saying I cheated her of $100. I left out so upset I've never cheated no one been bonded twice so I don't lie either. So now with insult to my character I'm pissed I have to wait 2 more weeks before I can see properly. They didn't offer to Expedite my order or compensate me for my troubles. Or even apologize for calling me a crook and a theft. I will never step my foot in there again. read more

I am extremely upset to find out that Dr Roffis no longer takes BCBS Davis insurance. I have been a patient of his for ten plus years. I absolutely love Dr. Roffis. We have established a Dr/Patient relationship that you don't find with other providers. It doesn't make sense to pay my insurance premiums then pay Dr Roffis $95.00 for an exam and a RX. Glasses are not covered. I would have to go else where to get glasses at a business that accepts Davis insurance or pay full price for glasses at Dr. Roffis. read more

I am kicking myself for not becoming a patient here sooner! I have had the opportunity to visit many optometrist offices in many states and outside of Wilmer Eye Institute at Johns Hopkins this office is EXCELLENT! Great customer service! Excellent selection of glasses --though I did not select my glasses yet this visit, I will during my upcoming visit so I cannot vomment on prices. I didn't wait for my appointment as is customary for eye doctors in my experience. They even have coffee in the front and I was offered (and I accepted) a nice, cold bottle of water --which was excellent amd refreshing considering it is hot as the devil's attic outside right now. The office was clean. The nice, ladies at the front/incoming desk were genuine, friendly & professional. I appreciated the "welcome" for being a new patient. I am very pleased and will happily refer those seeking a great, reputable eye doctor to this office. Dr Gordon is awesome!!! read more

Dr. Roffis office is so nice in clean, you never have to wait long and everyone is so friendly. My husband and I took our 6 year old for an eye exam and he had a great time with the staff. Sad to say our son needed glasses and it was not easy picking the perfect frame, but the staff took there time and boosted up his confidence and found the perfect pair. read more

I've been coming here for many years. About 2-3 years ago, I felt the need to change to an ophthalmologist, but continued to come here to buy glasses and because I liked the staff, especially Ms. Claretha. My past 3 pair of glasses have all broken within a year. The first pair were replaced. That replacement then popped apart (the saucer came apart ?) within 9 months. Was told the original warranty, under the original defective pair, had expired and they could not be fixed the replacement. Got another pair in December. Handle came apart. Initially told was not covered. Then said she would call the manufacturer to see if they will replace. They are still under the one year warranty. Disappointed. Will not be back after this is resolved or not...to be determined. read more

I receive the BEST care each and every visit I make with Dr. Gordon at Clifford A. Roffis's optometrist office. The doctors and staff are extremely friendly and professional. The office is clean and modern. I never have a problem making an appointment that suits my schedule and I never have to wait when I arrive! Excellent service and care! I will be a life-long patient here! read more

I have been going to Dr. Roffis for 20+ years, and this practice is about as good as it gets. He appears to care about his patients. This office has just about the greatest selection of frames that I have seen (from the "blinged-out", ornate to conservative). Additionally, most of the opticians are personable and professional, and they make great recommendations/suggestions. Added Bonus: Dr. Roffis' sense of humor. read more

My husband had an appointment and was less than 5 minutes late . They wouldn't see him! They asked if we wanted to reschedule . I think not . We will be going elsewhere! read more

Been going to Dr. Roffis office for years. Always a great experience, the friendliest staff ever.

I have been a patient here for over 35 years and would not go anywhere else. The doctors and staff are always professional and helpful. Very satisfied! read more

Dr. Roffis & Associates is professional and very welcoming. Prompt attention, a very through and informative exam, thank you.

I've been going here for a few years now and haven't had a bad experience. Dr. Roffis, Dr. Gordon and the team are true professionals. The atmosphere is very pleasant and they are great with kids. read more