I use Yelp reviews for most "new" choices but sometimes services like this are not reviewed as…read moremuch. I decided to just pull up their website and I was impressed by the info, so I scheduled. Wow, I made an excellent choice. It's a husband and wife and the wife was who I saw. I have all kinds of eye issues so I normally prefer a ophthalmologist. She was amazing on explaining a problem I have and referring me. The selection of glasses, the staff, the overall experience was excellent!

A tiny office in a tiny corner of the Barn shopping center, this isn't a place you spot from the…read moreroad while thinking of getting an eye exam. This is too bad, honestly, because it's a place absolutely dedicated to the best possible experience and the best possible fit for you and your eyes. They're very flexible and very familial, and dedicated to up-to-date technology and hand-crafted accuracy. I also deeply appreciate that they've always had good advice for me on how to afford something I -like-. I've never been upsold on anything, unlike larger commercial places, but I've never been sold anything that felt like a compromise either. It pays to note I am an inherited customer from my long-time optometrist [a dear man who kept careful notes so he could cheerfully ask me how life had gone since I saw him last]. It is a testament to the skill and warmth of Doctors Lindsay and Kurt Jung that I have not suffered the least hiccough or disappointment from the transition when he retired. As long as this office is open and I am within 200 miles of it, I will continue to come here, happily driving from out of town for the experience [which I am doing currently].

I was very pleased with my visit today to Grove Eye Care. Everyone from the front desk staff, to…read morethe woman who did my eye tests, to Dr. Deese, was very friendly. I was really interested to see the photos of my eyes, which Dr. Dense explained to me. He assured me that he had no concerns with my eyes and confirmed that he was aligned with my prescription and treatment plan. There was an upcharge for a couple of tests, so my copay was a bit more than I was expecting, but I'm very happy with the thoroughness of my visit, and would recommend Dr. Deese to anyone looking for an eye doctor.

My mom goes there so In the year 2023 l went with my mom and they did very well. I went recently…read moreand did an amazing job as always!

BEWARE!!!! Do not go to this place unless you want the assistant to be your eye doctor!!! The…read moreassistant who is unqualified did not listen to me when I said my contacts that was given to me as a trial pair hurts and keeps popping out. She insisted I feel the order and that was normal. Later when I got an eye infection from the improper fit that she fitted me for not the eye doctor. Now they have charged me over and over and wants me to pay again for another set of contacts that should have been taken care of when I said my contacts hurt. You cannot see your eye doctor again because they block you.. Worst place I have ever been. When I finally did see an eye doctor her first thing was you was fitted improperly and we can refit you with a proper pair.. even told me my contacts was under warranty. But when I went back the ASSISTANT again blocked me from the doctor and wants me to pay full price again. Do not go to this place it is not the same anymore. I would give them a 0 if I could.

I am getting old, and my vision is worsening. I had glasses for a year from these guys. I wanted to…read moretry contacts. No way, I thought I would EVER be able to get them in and out effectively. I would say after my first session with Yelena, I was thinking it's possible. Her patience, coaching, and belief in me helped immensely. I had other training sessions scheduled, and it helped build confidence. She is amazing, but by the last one, I was doing it with ease. I was and am tickled and love that I can do this, and THEY WORK perfectly. What a gift. I love them. The bonus was Doc Jodi told me, " I don't look so old with my contacts in". LOL, this place makes you feel great and gets the job done. The girls up front are always smiling, and they give you chocolate. I say give Yelena a raise, heck, give everybody a raise. JOB WELL DONE ALL!!!!

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

Drs. Bock and Wirz are both wonderful optometrists. Our family has patronized them for years. The…read moreoffice bright and pleasant. Paige is a very good optician making sure glasses fit correctly. We can pop in And get glasses tightened or have adjustments made. They accept insurance. They still offer superior glasses and lenses. I love that they have some evening hours a couple of nights a week.

This location has an eye doctor next door who took me in immediately for an exam. In an hour and a…read morehalf, literally on my lunch break, I got an eye exam and two new pair of glasses. This place is a life saver and glasses are super reasonably priced. I spent just over 200 on two pairs and exam without insurance. Definitely recommend

I am so very pleased with the store at 11413B Midlothian turnpike. I've been going here for years…read moreto get my glasses. Six months ago I updated my glasses and last week the stem bent and then eventually broke off. I'm so very grateful for the telephone customer service of Daniel and another lady. However, it was Annette that who ultimately understood what I needed. Today, I have my new glasses!!!! So grateful the professionalism shown at this store.

This business does not allow you to physical talk to them. It is hard for a senior citizen to talk…read moreto them.

Would give zero stars if I could. This place is a total scam. So many complaints about the hidden…read more$40 fee they charge on top of insurance, and when I asked about it the "manager" DAJA came at me aggressively and humiliating me in front of the entire lobby. I asked to talk to someone else, she refused. I told them nobody went over additional fees on top of copays with us, and instead of trying to de-escalate, she said I was on camera video AND audio and they can listen to the tapes and prove "ANGELLY" went over the fees with me and my daughter. COMPLETE LIES! I saw Angelly and asked to talk to her, and then I got screamed at again by DAJA in front of the entire lobby when I was calmly asking Angelly why said she went over fees with us when she didn't; and Angelly said she didn't know what I was talking about! I told DAJA she was violating HIPAA yelling at me like that in front of everyone, and she yelled louder saying she wasn't saying my patient information so there wasn't a violation. WHAT?! So it's ok to talk to customers like that, to PEOPLE like that? Completely classless. Clearly this DAJA thinks she's the boss and lies to patients to prove some kind of point; it's a total power trip. At one point she even berated the staff and said "1 plus 1 is what?" why is she allowed to talk to her staff like that in front of patients?! This girl is clearly in need of some education. And side note, I'm sure the reply to my review from this place will be something awesome like we were never seen in their office, or some nonsense. Perhaps it's this manager Daja replying to the reviews, so these complaints never get to the people that could really fix the problems? Welp, it's on you to discuss with the Better Business Bureau because they've been notified of your fraud scheme! And someone needs to educate that girl DAJA, because if I had to bet I'd say she's the common denominator in MANY of these awful online complaints your establishment is getting. STOP SCAMMING CUSTOMERS, MAKE IT CLEAR THE ADVANCE EYE EXAM ISN'T AN OPTIONAL ADDITIONAL FEE, TEACH DAJA HOW TO BE A BETTER PERSON, AND DO BETTER AS A BUSINESS! There had to have been someone else in that building that could've come to see what was going on, and to assist in some way. NOBODY HELPED! And for anyone looking to go here, there are so many options to choose from in our area, don't make the mistake that I did by not doing my homework on a place first.

I had laser capsulotomy with Dr Wu yesterday and I am truly amazed how quickly and clearly my…read morevision has improved. It was a very quick procedure and painfree, why didn't I do this sooner?! Thank you Dr. Wu!!

You have one job. I…read moremade an appt, after being on hold for 30 minutes, they took my info, all was well. They email me a week later (two days before the appt) and ask for copies of my insurance cards. I send them. All is well? I get to the appt and they're "unable to verify if we accept your insurance - call yourself to find out." (Even though they received my cards.) I call my insurance (on hold for 10 minutes) - NO, they do not accept it. Thanks, VA Eye for wasting 10 days wait time and a 44 mile round-trip drive. My time, my friend's time - who came in case I couldn't drive home. And maybe my eye condition has gotten worse in that 10 day wait. You're just ... the worst.

LensCrafters - Chesterfield Town Center…read more I've been coming here for many years and highly recommend this location. The one constant throughout the years has been the manager, Chris, who provides excellent customer service every time. My wife once tried another eyeglass provider, but the difference in quality and service was clear, she is happily back to this Lenscrafters. I also strongly recommend their replacement insurance. It has been incredibly consistent in fixing or replacing any issues I've had, and over the years it has truly been a lifesaver, saving me significant money overall. Yep, eyeglasses aren't cheap, but it's easier when I trust that I'm getting the quality and service I pay for. Having Dr. Bastaich(optometry) right next door is another convenience I appreciate, good and reliable care. Kudos to Chris and the team at LensCrafters Chesterfield Town Center!

They never pick up the phones, never return the calls, and when you go in person it is an office…read morethat is loosely run by a teenager totally out of her depth. I don't blame her. I blame those who hired her and gave her the Herculean task of running it by herself. To note- this is not the Lens Crafters store but the eye doctor attached to it.

Was very impressed with the entire operation. It was a pleasure from the instant I opened the door,…read morefilled out my paperwork and began the screening process. Everything was explained thoroughly, and I was listened too, and felt like everyone really cared. Then I met Adriana Medina, wow she took her time, again i was informed about what was to happen next, she asked the right questions putting me at ease and i left with the feeling of accomplishment, and was sure my visit was not a waisted trip but in fact a extremely pleasant, educating, and fulfilling office visit . I couldn't thank them enough. I would recommend this practice without any reservations.

I only have eyes for Dominion Eye! I've been here several times with my son. The check in is easy…read moreand seamless. The Lobby area had a cool old bench/pew that adds to the vintage feel. The office and the restrooms are clean and hygienic and they follow current COVID protocols. Our appointment was on time, no waiting which I appreciate since I too work in medical field. We've seen both Dr. Medina and Dr. Deasy. Dr. Medina was not only professional but also detail oriented. She explained all of the processes and medical jargon for my son's condition, and answered all of our questions. Colin was our assistant was friendly and kept us informed as he prepped us for the doctor's visit. He went over all the important information, meds, etc. and made us feel comfortable and was empathetic. He helped with the eye exam and the eye pressure and was extremely thorough. Dr. Deasy was professional too, seemed rushed, but the examination went well. Crossing our fingers that his ocular condition mends soon!

Had to take my mom in here for a consultation for cataract surgery. The nurses and doctor were…read moresuper pleasant and very patient in dealing with my mom's unique condition. The reason for the two stars is when I called to speak to the accounting department with some questions, I got the rudest customer service representative I've spoken to in a long time, Andrea. She soured the whole experience for me. She was rude off the bat and impatient. Looking on yelp and Google reviews it seems this is a sour point for the entire practice regardless of location.

The quality of care is good, but the office wait times are unacceptable…read more For my annual last year, I waited 45 minutes to be seen, but gave them the benefit of the doubt. However, I just was there for an hour before they finally called me back, and since I had a work meeting ( which I thought having allowed 2.5 hours of time there would be enough room) that I had to get to, I had no choice but to cancel and leave. They wanted to reschedule, but I declined. I know they would not hesitate to charge me a cancellation fee if I were an hour late with no heads up (as they should), so I will go to a different practice where my time is respected. If you have an empty day, then yes, I recommend.