BEWARE!!!! Do not go to this place unless you want the assistant to be your eye doctor!!! The…read moreassistant who is unqualified did not listen to me when I said my contacts that was given to me as a trial pair hurts and keeps popping out. She insisted I feel the order and that was normal. Later when I got an eye infection from the improper fit that she fitted me for not the eye doctor. Now they have charged me over and over and wants me to pay again for another set of contacts that should have been taken care of when I said my contacts hurt. You cannot see your eye doctor again because they block you.. Worst place I have ever been. When I finally did see an eye doctor her first thing was you was fitted improperly and we can refit you with a proper pair.. even told me my contacts was under warranty. But when I went back the ASSISTANT again blocked me from the doctor and wants me to pay full price again. Do not go to this place it is not the same anymore. I would give them a 0 if I could.

I am getting old, and my vision is worsening. I had glasses for a year from these guys. I wanted to…read moretry contacts. No way, I thought I would EVER be able to get them in and out effectively. I would say after my first session with Yelena, I was thinking it's possible. Her patience, coaching, and belief in me helped immensely. I had other training sessions scheduled, and it helped build confidence. She is amazing, but by the last one, I was doing it with ease. I was and am tickled and love that I can do this, and THEY WORK perfectly. What a gift. I love them. The bonus was Doc Jodi told me, " I don't look so old with my contacts in". LOL, this place makes you feel great and gets the job done. The girls up front are always smiling, and they give you chocolate. I say give Yelena a raise, heck, give everybody a raise. JOB WELL DONE ALL!!!!

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

Drs. Bock and Wirz are both wonderful optometrists. Our family has patronized them for years. The…read moreoffice bright and pleasant. Paige is a very good optician making sure glasses fit correctly. We can pop in And get glasses tightened or have adjustments made. They accept insurance. They still offer superior glasses and lenses. I love that they have some evening hours a couple of nights a week.

This location has an eye doctor next door who took me in immediately for an exam. In an hour and a…read morehalf, literally on my lunch break, I got an eye exam and two new pair of glasses. This place is a life saver and glasses are super reasonably priced. I spent just over 200 on two pairs and exam without insurance. Definitely recommend

I am so very pleased with the store at 11413B Midlothian turnpike. I've been going here for years…read moreto get my glasses. Six months ago I updated my glasses and last week the stem bent and then eventually broke off. I'm so very grateful for the telephone customer service of Daniel and another lady. However, it was Annette that who ultimately understood what I needed. Today, I have my new glasses!!!! So grateful the professionalism shown at this store.

We had such a pleasant experience at Midlothian Optometric Center last week and I wanted to make…read moresure to leave a review. We had to schedule an eye exam for my mom, who has Alzheimer's, as she's lost her glasses and we've been unable to refill them on a pretty old prescription. All of the employees and Dr. Bennett were so pleasant, patient and caring in dealing with us! It can be very difficult finding providers who are caring and patient, but I was blown away by how easy they made it and the care they showed my mom.

You will not get a more thorough eye exam than the one you'll get from Dr. Also. Most of her office…read morestaff is friendly, except for one lady that tents to be really rude on the phone. Nice selection of frames but a little on the pricey side. Been seeing her for years, but I think next time I may go the route of mail-order frames with a prescription from her to stretch my bucks a lot further. My entire family sees her now and we all live more than 40 minutes away. Dr. Alsop is THAT awesome!

This business does not allow you to physical talk to them. It is hard for a senior citizen to talk…read moreto them.

Would give zero stars if I could. This place is a total scam. So many complaints about the hidden…read more$40 fee they charge on top of insurance, and when I asked about it the "manager" DAJA came at me aggressively and humiliating me in front of the entire lobby. I asked to talk to someone else, she refused. I told them nobody went over additional fees on top of copays with us, and instead of trying to de-escalate, she said I was on camera video AND audio and they can listen to the tapes and prove "ANGELLY" went over the fees with me and my daughter. COMPLETE LIES! I saw Angelly and asked to talk to her, and then I got screamed at again by DAJA in front of the entire lobby when I was calmly asking Angelly why said she went over fees with us when she didn't; and Angelly said she didn't know what I was talking about! I told DAJA she was violating HIPAA yelling at me like that in front of everyone, and she yelled louder saying she wasn't saying my patient information so there wasn't a violation. WHAT?! So it's ok to talk to customers like that, to PEOPLE like that? Completely classless. Clearly this DAJA thinks she's the boss and lies to patients to prove some kind of point; it's a total power trip. At one point she even berated the staff and said "1 plus 1 is what?" why is she allowed to talk to her staff like that in front of patients?! This girl is clearly in need of some education. And side note, I'm sure the reply to my review from this place will be something awesome like we were never seen in their office, or some nonsense. Perhaps it's this manager Daja replying to the reviews, so these complaints never get to the people that could really fix the problems? Welp, it's on you to discuss with the Better Business Bureau because they've been notified of your fraud scheme! And someone needs to educate that girl DAJA, because if I had to bet I'd say she's the common denominator in MANY of these awful online complaints your establishment is getting. STOP SCAMMING CUSTOMERS, MAKE IT CLEAR THE ADVANCE EYE EXAM ISN'T AN OPTIONAL ADDITIONAL FEE, TEACH DAJA HOW TO BE A BETTER PERSON, AND DO BETTER AS A BUSINESS! There had to have been someone else in that building that could've come to see what was going on, and to assist in some way. NOBODY HELPED! And for anyone looking to go here, there are so many options to choose from in our area, don't make the mistake that I did by not doing my homework on a place first.

I had laser capsulotomy with Dr Wu yesterday and I am truly amazed how quickly and clearly my…read morevision has improved. It was a very quick procedure and painfree, why didn't I do this sooner?! Thank you Dr. Wu!!

i was talked into cataract surgery. noone said my vision for close up would be destroyed. i am an…read moreartist who now is suffering because i can't see my canvas like before. they kept giving rx glasses. no people! not working. i hate all of them for not warning me. my life is horrible now. destroyed sad hopeless and just want to sleep so the day is over faster and i don't cry from depression because i'm now destroyed and i feel sick from the destruction. i hate these people. they destroyed my life

LensCrafters - Chesterfield Town Center…read more I've been coming here for many years and highly recommend this location. The one constant throughout the years has been the manager, Chris, who provides excellent customer service every time. My wife once tried another eyeglass provider, but the difference in quality and service was clear, she is happily back to this Lenscrafters. I also strongly recommend their replacement insurance. It has been incredibly consistent in fixing or replacing any issues I've had, and over the years it has truly been a lifesaver, saving me significant money overall. Yep, eyeglasses aren't cheap, but it's easier when I trust that I'm getting the quality and service I pay for. Having Dr. Bastaich(optometry) right next door is another convenience I appreciate, good and reliable care. Kudos to Chris and the team at LensCrafters Chesterfield Town Center!

They never pick up the phones, never return the calls, and when you go in person it is an office…read morethat is loosely run by a teenager totally out of her depth. I don't blame her. I blame those who hired her and gave her the Herculean task of running it by herself. To note- this is not the Lens Crafters store but the eye doctor attached to it.

I only have eyes for Dominion Eye! I've been here several times with my son. The check in is easy…read moreand seamless. The Lobby area had a cool old bench/pew that adds to the vintage feel. The office and the restrooms are clean and hygienic and they follow current COVID protocols. Our appointment was on time, no waiting which I appreciate since I too work in medical field. We've seen both Dr. Medina and Dr. Deasy. Dr. Medina was not only professional but also detail oriented. She explained all of the processes and medical jargon for my son's condition, and answered all of our questions. Colin was our assistant was friendly and kept us informed as he prepped us for the doctor's visit. He went over all the important information, meds, etc. and made us feel comfortable and was empathetic. He helped with the eye exam and the eye pressure and was extremely thorough. Dr. Deasy was professional too, seemed rushed, but the examination went well. Crossing our fingers that his ocular condition mends soon!

A well-deserved 5-star recognition goes strictly to the frontline staff, the technicians, and Dr…read more Medina. They were all incredibly professional, patient, and calm under immense pressure. Management, however, failed them completely.As a patient of over 10 years, I attended my appointment at the Dominion Eye Associates Midlothian location on Thursday, June 4, 2026, at 1:45 PM. I arrived early but waited approximately 30 minutes to see a technician, spent 30 minutes in preparation, waited another 15 minutes in a packed hallway, and then waited an additional 30 minutes inside the exam room before seeing the single doctor on duty. Forcing vulnerable and elderly patients to endure these massive delays is entirely unacceptable. It feels like the business is prioritizing profit and patient volume over actual healthcare and basic respect for people's time. The staff did an amazing job handling the chaos, but management needs to urgently fix this broken system or you will start losing patients. I am more than open to speaking directly with management about this issue. Thank you,