BEWARE!!!! Do not go to this place unless you want the assistant to be your eye doctor!!! The…read moreassistant who is unqualified did not listen to me when I said my contacts that was given to me as a trial pair hurts and keeps popping out. She insisted I feel the order and that was normal. Later when I got an eye infection from the improper fit that she fitted me for not the eye doctor. Now they have charged me over and over and wants me to pay again for another set of contacts that should have been taken care of when I said my contacts hurt. You cannot see your eye doctor again because they block you.. Worst place I have ever been. When I finally did see an eye doctor her first thing was you was fitted improperly and we can refit you with a proper pair.. even told me my contacts was under warranty. But when I went back the ASSISTANT again blocked me from the doctor and wants me to pay full price again. Do not go to this place it is not the same anymore. I would give them a 0 if I could.

I am getting old, and my vision is worsening. I had glasses for a year from these guys. I wanted to…read moretry contacts. No way, I thought I would EVER be able to get them in and out effectively. I would say after my first session with Yelena, I was thinking it's possible. Her patience, coaching, and belief in me helped immensely. I had other training sessions scheduled, and it helped build confidence. She is amazing, but by the last one, I was doing it with ease. I was and am tickled and love that I can do this, and THEY WORK perfectly. What a gift. I love them. The bonus was Doc Jodi told me, " I don't look so old with my contacts in". LOL, this place makes you feel great and gets the job done. The girls up front are always smiling, and they give you chocolate. I say give Yelena a raise, heck, give everybody a raise. JOB WELL DONE ALL!!!!

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

We had such a pleasant experience at Midlothian Optometric Center last week and I wanted to make…read moresure to leave a review. We had to schedule an eye exam for my mom, who has Alzheimer's, as she's lost her glasses and we've been unable to refill them on a pretty old prescription. All of the employees and Dr. Bennett were so pleasant, patient and caring in dealing with us! It can be very difficult finding providers who are caring and patient, but I was blown away by how easy they made it and the care they showed my mom.

You will not get a more thorough eye exam than the one you'll get from Dr. Also. Most of her office…read morestaff is friendly, except for one lady that tents to be really rude on the phone. Nice selection of frames but a little on the pricey side. Been seeing her for years, but I think next time I may go the route of mail-order frames with a prescription from her to stretch my bucks a lot further. My entire family sees her now and we all live more than 40 minutes away. Dr. Alsop is THAT awesome!

I have been going to Grove Avenue Eye Care (both locations) for 10 years and remain just as…read moreconfident in my choice today as when I first walked through their doors in search of an eye care specialist! Drs. Neidigh, McMillan, and Levy, all of whom I have seen, are professional, knowledgeable, and of equal importance to me, personable. The technicians and office staff are also very welcoming, friendly, and client-focused...a great combined team and a great all-around eye care practice!! **I drive three (3) hours (each way) to remain a patient of Grove Avenue Eye Care and recommend them wholeheartedly !**

I was very pleased with my visit today to Grove Eye Care. Everyone from the front desk staff, to…read morethe woman who did my eye tests, to Dr. Deese, was very friendly. I was really interested to see the photos of my eyes, which Dr. Dense explained to me. He assured me that he had no concerns with my eyes and confirmed that he was aligned with my prescription and treatment plan. There was an upcharge for a couple of tests, so my copay was a bit more than I was expecting, but I'm very happy with the thoroughness of my visit, and would recommend Dr. Deese to anyone looking for an eye doctor.

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

Drs. Bock and Wirz are both wonderful optometrists. Our family has patronized them for years. The…read moreoffice bright and pleasant. Paige is a very good optician making sure glasses fit correctly. We can pop in And get glasses tightened or have adjustments made. They accept insurance. They still offer superior glasses and lenses. I love that they have some evening hours a couple of nights a week.

Awesome doctor and staff. Dr. Perry is so personable and friendly…read more The didn't have the frames my 13 year old was looking for, so they ordered in a bunch of frames for him to try.

Great service. Nicole is fantastic. They were a life saver with my daughters contacts. Excellent…read morepatient care. Thanks!!!

This business does not allow you to physical talk to them. It is hard for a senior citizen to talk…read moreto them.

Would give zero stars if I could. This place is a total scam. So many complaints about the hidden…read more$40 fee they charge on top of insurance, and when I asked about it the "manager" DAJA came at me aggressively and humiliating me in front of the entire lobby. I asked to talk to someone else, she refused. I told them nobody went over additional fees on top of copays with us, and instead of trying to de-escalate, she said I was on camera video AND audio and they can listen to the tapes and prove "ANGELLY" went over the fees with me and my daughter. COMPLETE LIES! I saw Angelly and asked to talk to her, and then I got screamed at again by DAJA in front of the entire lobby when I was calmly asking Angelly why said she went over fees with us when she didn't; and Angelly said she didn't know what I was talking about! I told DAJA she was violating HIPAA yelling at me like that in front of everyone, and she yelled louder saying she wasn't saying my patient information so there wasn't a violation. WHAT?! So it's ok to talk to customers like that, to PEOPLE like that? Completely classless. Clearly this DAJA thinks she's the boss and lies to patients to prove some kind of point; it's a total power trip. At one point she even berated the staff and said "1 plus 1 is what?" why is she allowed to talk to her staff like that in front of patients?! This girl is clearly in need of some education. And side note, I'm sure the reply to my review from this place will be something awesome like we were never seen in their office, or some nonsense. Perhaps it's this manager Daja replying to the reviews, so these complaints never get to the people that could really fix the problems? Welp, it's on you to discuss with the Better Business Bureau because they've been notified of your fraud scheme! And someone needs to educate that girl DAJA, because if I had to bet I'd say she's the common denominator in MANY of these awful online complaints your establishment is getting. STOP SCAMMING CUSTOMERS, MAKE IT CLEAR THE ADVANCE EYE EXAM ISN'T AN OPTIONAL ADDITIONAL FEE, TEACH DAJA HOW TO BE A BETTER PERSON, AND DO BETTER AS A BUSINESS! There had to have been someone else in that building that could've come to see what was going on, and to assist in some way. NOBODY HELPED! And for anyone looking to go here, there are so many options to choose from in our area, don't make the mistake that I did by not doing my homework on a place first.