Dr Theodore WU performed cataract surgery on both eyes in 2022, installing 2 multi focal lenses &…read morehave never worn glasses since. I had my yearly exam yesterday and confirmed I still have 20/20. Vision in both eyes. This practice & staff are outstanding!

i was talked into cataract surgery. noone said my vision for close up would be destroyed. i am an…read moreartist who now is suffering because i can't see my canvas like before. they kept giving rx glasses. no people! not working. i hate all of them for not warning me. my life is horrible now. destroyed sad hopeless and just want to sleep so the day is over faster and i don't cry from depression because i'm now destroyed and i feel sick from the destruction. i hate these people. they destroyed my life

I have never been to a more caring and friendly practice…read more My partner has been going to Nilsen for years and has always said it was a great experience. I had previously gone to another practice but had a hard time getting an appointment this time, so I went to Nilsen on my husband's recommendation. Nilsen takes Covid safety very seriously and keeps everything immaculately clean. They have an outdoor check-in location and keep everyone spaced inside. Everything is wiped down thoroughly between patients. Wait times are short. Staff is helpful and so friendly. Everyone is absolutely lovely here. Examination is thorough and everything is explained so well. Personally, I find eye exams a bit overwhelming and scary, but I felt totally at ease here and well educated about my eye health. Working with my insurance is also easy. Great in-house selection of glasses frames too. My husband has also gotten frame repairs done very quickly and easily at the practice. I cannot recommend Nilsen enough. They put you at ease and work hard to make everything easy and comfortable for the patient.

BEWARE!!!! Do not go to this place unless you want the assistant to be your eye doctor!!! The…read moreassistant who is unqualified did not listen to me when I said my contacts that was given to me as a trial pair hurts and keeps popping out. She insisted I feel the order and that was normal. Later when I got an eye infection from the improper fit that she fitted me for not the eye doctor. Now they have charged me over and over and wants me to pay again for another set of contacts that should have been taken care of when I said my contacts hurt. You cannot see your eye doctor again because they block you.. Worst place I have ever been. When I finally did see an eye doctor her first thing was you was fitted improperly and we can refit you with a proper pair.. even told me my contacts was under warranty. But when I went back the ASSISTANT again blocked me from the doctor and wants me to pay full price again. Do not go to this place it is not the same anymore. I would give them a 0 if I could.

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

I use Yelp reviews for most "new" choices but sometimes services like this are not reviewed as…read moremuch. I decided to just pull up their website and I was impressed by the info, so I scheduled. Wow, I made an excellent choice. It's a husband and wife and the wife was who I saw. I have all kinds of eye issues so I normally prefer a ophthalmologist. She was amazing on explaining a problem I have and referring me. The selection of glasses, the staff, the overall experience was excellent!

A tiny office in a tiny corner of the Barn shopping center, this isn't a place you spot from the…read moreroad while thinking of getting an eye exam. This is too bad, honestly, because it's a place absolutely dedicated to the best possible experience and the best possible fit for you and your eyes. They're very flexible and very familial, and dedicated to up-to-date technology and hand-crafted accuracy. I also deeply appreciate that they've always had good advice for me on how to afford something I -like-. I've never been upsold on anything, unlike larger commercial places, but I've never been sold anything that felt like a compromise either. It pays to note I am an inherited customer from my long-time optometrist [a dear man who kept careful notes so he could cheerfully ask me how life had gone since I saw him last]. It is a testament to the skill and warmth of Doctors Lindsay and Kurt Jung that I have not suffered the least hiccough or disappointment from the transition when he retired. As long as this office is open and I am within 200 miles of it, I will continue to come here, happily driving from out of town for the experience [which I am doing currently].

We had such a pleasant experience at Midlothian Optometric Center last week and I wanted to make…read moresure to leave a review. We had to schedule an eye exam for my mom, who has Alzheimer's, as she's lost her glasses and we've been unable to refill them on a pretty old prescription. All of the employees and Dr. Bennett were so pleasant, patient and caring in dealing with us! It can be very difficult finding providers who are caring and patient, but I was blown away by how easy they made it and the care they showed my mom.

Only giving a 1 star because of the Groupon "deal" which was no deal at all. Do NOT purchase the…read moreGroupon for this place and only go if you have vision insurance that will cover the ridiculous cost. The staff was friendly and Dr. Aslop was awesome and very competent, but even after purchasing the $55 Groupon I was out $284 for a total of $339. It was supposed to include an eye exam and $125 toward a pair of frames. Okay, I can pay for the lenses. Those normally aren't too bad. I was charged $50/lense then $75 for anti-glare and another $25 for installation. I was given a $125 credit for a pair of $209 frames. That's where the $84 came from. My recommendation would be go to Sam's or Walmart then send your prescription to Warby Parker. You can get frames and lenses for $95 from Warby Parker which includes anti-reflective prescription lenses, anti-scratch, free shipping and 30-day return. You should be able to get an eye exam and stylish glasses for about $200. Lesson learned.

I have been going to Grove Avenue Eye Care (both locations) for 10 years and remain just as…read moreconfident in my choice today as when I first walked through their doors in search of an eye care specialist! Drs. Neidigh, McMillan, and Levy, all of whom I have seen, are professional, knowledgeable, and of equal importance to me, personable. The technicians and office staff are also very welcoming, friendly, and client-focused...a great combined team and a great all-around eye care practice!! **I drive three (3) hours (each way) to remain a patient of Grove Avenue Eye Care and recommend them wholeheartedly !**

I was very pleased with my visit today to Grove Eye Care. Everyone from the front desk staff, to…read morethe woman who did my eye tests, to Dr. Deese, was very friendly. I was really interested to see the photos of my eyes, which Dr. Dense explained to me. He assured me that he had no concerns with my eyes and confirmed that he was aligned with my prescription and treatment plan. There was an upcharge for a couple of tests, so my copay was a bit more than I was expecting, but I'm very happy with the thoroughness of my visit, and would recommend Dr. Deese to anyone looking for an eye doctor.

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

Drs. Bock and Wirz are both wonderful optometrists. Our family has patronized them for years. The…read moreoffice bright and pleasant. Paige is a very good optician making sure glasses fit correctly. We can pop in And get glasses tightened or have adjustments made. They accept insurance. They still offer superior glasses and lenses. I love that they have some evening hours a couple of nights a week.

Awesome doctor and staff. Dr. Perry is so personable and friendly…read more The didn't have the frames my 13 year old was looking for, so they ordered in a bunch of frames for him to try.

Great service. Nicole is fantastic. They were a life saver with my daughters contacts. Excellent…read morepatient care. Thanks!!!

I always have a great experience at The Eye Place. I've been going here for most of the time I've…read morelived in Richmond and just had an annual eye exam for the first time since moving back to RVA from London. They are taking covid very seriously and there are a number of precautions in place that made me feel very safe and comfortable during my visit. Everyone is super friendly from the greeter at the door to my technician Kelsey and Dr. Norma Spittle. Dr. Spittle listened to my concerns and helped me find a solution to my dry eye issues and I appreciate the time she took to explain everything she was doing so I knew what was going on. I'm happy to report that my eyes are in great shape and I will keep coming back to The Eye Place to keep them that way. I highly recommend The Eye Place if you are looking for compassionate, thorough, and efficient eye care!

Brian Croxford, Optical "Manager", is unprofessional, unconscientious, and just bad at his job. He…read moretried to blame me for a brand new pair of glasses being bent. Excuse me, you just handed these to me--how could I have bent them? The ignorance is laughable. I found a new optometrist solely because of this employee's ineptitude.

The optometry department has a new system of receiving customers, and scanning a QR code on your…read morephone is Costco's thing now, you cannot go shopping since if they call you and you are out you have to tell them you are there all over again, and it really feels like a BIG Box store now, you choose the frame and the workers are in a rush to service you, no more quality of care like before, felt like a cow being prodded to a spot.

My only complaint is a relatively small choice of frames. I found some I loved but they only had…read moreone size. I have worn glasses for most of my nearly 70 years. I like some of the more unique styles available, but I found very nice frames not quite up to my outrageous side, but you will have excellent service. The Woman that helped me I think her name is Sandra was fabulous. She was so professional and thorough. She was also friendly and pleasant to work with. They also told me 7 to 10 days. Came in much earlier. Good Job. I hope I got your name right.