I have been going to Grove Avenue Eye Care (both locations) for 10 years and remain just as confident in my choice today as when I first walked through their doors in search of an eye care specialist! Drs. Neidigh, McMillan, and Levy, all of whom I have seen, are professional, knowledgeable, and of equal importance to me, personable. The technicians and office staff are also very welcoming, friendly, and client-focused...a great combined team and a great all-around eye care practice!! **I drive three (3) hours (each way) to remain a patient of Grove Avenue Eye Care and recommend them wholeheartedly !** read more

I was very pleased with my visit today to Grove Eye Care. Everyone from the front desk staff, to the woman who did my eye tests, to Dr. Deese, was very friendly. I was really interested to see the photos of my eyes, which Dr. Dense explained to me. He assured me that he had no concerns with my eyes and confirmed that he was aligned with my prescription and treatment plan. There was an upcharge for a couple of tests, so my copay was a bit more than I was expecting, but I'm very happy with the thoroughness of my visit, and would recommend Dr. Deese to anyone looking for an eye doctor. read more

My mom goes there so In the year 2023 l went with my mom and they did very well. I went recently and did an amazing job as always!

Went for first time as a new patient. Got sticker shock when checking out; didn't know and wasn't told the glaucoma test would be another charge unless they dilated your eyes which was covered under my insurance. Also wanted a waiver signed for vehicle tinted window; doctor wouldn't sign off on it because 'of liability issues' and advised me to 'just wear sunglasses'; DUH! As if I already wasn't doing that and still have sensitivity issues. In my opinion, they are too uptight and elusive when asked for something. I wish they were upfront; I told them in advance what I wanted. And got fleeced for my trouble. I will NOT be returning or recommending them. read more

I had a very off putting experience this past week. My Primary Care Doctor suggested I get an eye exam as I hadn't had one in several years. I chose Grove Eye Care because they are right next to my dentist and I was able to get an appointment immediately after my dentist appointment. I did an intake before I saw the doctor and things seemed fine so far. The doctor comes in and doesn't introduce himself by name (which was concerning: you'd think he would say "Hi, I'm Dr So and So" or something) However, he did a very thorough job and took the time to explain my issues with my eyes are. After my exam, I was told to go sit at a desk. It was my belief that I was just going to simply pay my bill and leave. A sales lady came up to the desk and asked what pair of glasses that I wanted. I told her that I was only there for an exam and I'd like to pay my bill and leave. She snapped and said "you will get a call about your bill" and walked me out the door by my arm like I was some sort of war criminal. I waited a couple of days to contact the office to get a copy of my prescription, thinking that I would get a copy through email or something. The receptionist rudely told me that I could get it through the patient portal. It would have been nice to been told about the patient portal during my appointment instead of having to call the office to find out. I could not tell if they had a dyson airblade in the rest room. I doubt that they would have let me in to find out. read more

Doctor - do you use contacts? Me - no, only a few times a year Doctor - you need to try some in case you decide to buy any this year - you need updated prescription information Doctor - that will be $50 for the contact lens exam read more

No pushy sales press, but excellent service with our glasses. Very pleased with our eye exam and the professional atmosphere.

I decided to give Grove Eye Care another try and it was just not a good visit. The eye techs and the doctors want to get you in and out and do not give a hoot about you. The eye tech was rushing to do all the tests and did not care to slow down and do them right. There is a copay, then there is a $40 fee if you have contacts and then a $39 fee for eye pictures (if you decline, then they have to dilate your eyes). The Dr.Parsons was nice and explained my pictures. My previous experience was horrid as it took about 6 months to get my glasses because they tried to pull a fast one and give me the wrong style of glasses. I'm sure there are better eye offices out there. Won't be back for sure. read more

Having gone without an eye exam for years I didn't really know what to expect. From the time of arrival, I felt like it was going to be a good visit. They have a sign out front for you to call first. This is a part of their Covid safety process. On the phone they confirm your appointment, ask the type of vehicle and say the technician will be out to walk you in. The technician took my temperature with a no contact thermometer and gave me a squirt of hand sanitizer before entering. She explained everything in detail and made sure all prior used equipment was sterilized. She then took photos/scans of my eyes. She then walked me to office where I would see the optometrist. I was met with Dr. Ashley Parsons who was quite delightful from the beginning to end. She asked all the questions about my eyes and issues. She explained the photos of my eyes and what they typically look for. She even told me a funny story. I love a good storyteller. I completed the exam and then came the fun part as she put it...picking glasses lol. They allowed me to try on many pair and they sanitize them before and after. I'm very indecisive but they were patient with me and helped me decide on a great pair of new eyes! I was so happy and pleased with my visit. I would definitely recommend this office to everyone I know. read more

Grove Eye Care - Midlothian - New frames who dis? Lol - Optometrists Near Me - Midlothian, Virginia

I have been seeing Dr. Neidigh at Grove Eye Care for years now. I absolutely love the treatment I receive. The staff is always welcoming and friendly. I have had some difficult eye issues in the past and Dr. Neidigh has always worked with me until we could find just the right solution! read more

I went for regular eye exam friday afternoon, they didn't have any frames that i liked so i asked for my prescription to go somewhere else, the lady told me no problem. 5 minutes later she came back she said the dr didn't put prescription in the computer. So instead of waiting i left because she said theyll call me shortly to let me know its in the patient portal and ill get all info to log in. 10 minutes after i left i gotta call to pay for visit, so i paid. Its Saturday now, still no call or email about my prescription. But u wanna email me to leave a review, well here u go. Thank you for the services read more

I guess my insurance has changed (I've had the same plan here for a few years) as far as what they cover under vision. I should have checked and that was my fault. However, they could have told me there was a copayment before the services were done. I've been struggling lately and that was very embarrassing and awkward. The receptionist kept repeating "We take payment at time of service" (like that was going to suddenly make more money appear in my bank account?) multiple times while I was panicking and fumbling with my phone trying to call my boyfriend. Pretty hard to do when your eyes were just dilated. My boyfriend couldn't answer immediately. Then finally the manager came over and said it was fine to put my card on file and charge it a few days later when I was paid. Which is what I was asking to do. They took the last $20 I had on my card and the cash I had in my pocket. They were very cold about it. Fast forward to today. I emailed the practice to ask if my prescription for contacts and eyeglasses could just be emailed to me. They replied and told me I had to pay my balance first. No one told me I had to call. I was told they would just charge my card today. Needless to say, I won't be back. I was told I didn't have vision benefits, but that's actually not true. I do through VSP with my seconday insurance. I could have gone somewhere else and wouldn't have had to pay. I don't even think the front desk applied the cash I gave them out of pocket and they didn't provide a receipt. So I have no proof of the money they took. Nice. The medical staff was very nice- but the staff managing the front of the practice treated me like garbage. Salt in the wound. Reading other poor reviews, it seems like that is a big problem with this office. read more

Dr. Kiraly does a great job! He excels in answering any questions one might have. It is worth driving from Yorktown to be seen by a doctor you trust! read more

I had not gone to the eye doctor in three years so I was nervous about going to a new place. But I felt very welcomed there from the moment I pulled into the parking lot. They are being very safe during Covid, you can easily check in via their website from your car when you get there and then they call you to bring you in. Everyone I spoke with was so nice, professional, and helpful. I received an eye exam and then was helped with picking out glasses. Couldn't have asked for a better experience. read more

I called looking for immediate attention for my eye . I explained my issue and they got me in same day. Once I got there and the nurse came in she asked me what have I tried for my eye and I gave her the name of the medication I was already taking . the doctor came in he looked at my eye for 2 seconds pushed down on it and said he will give me an antibiotic but they do not do any type of stye removal which should've been stated when I called.They charged me $91 for him to prescribe the same meds I told them I was taken . I called & complained that he gave me the same medicine .They gave my information to another eye doctor without informing me read more

So, Let me start by saying Dr Kiraly was great. If he worked at a different office I would see him again. The front desk person was polite, also. Here's the issue. They billed my insurance up front, charged me $80 for stuff not covered by insurance, and told me I would owe nothing more. Then months later after my job had changed insurance they started calling to tell me my insurance didn't work anymore and that I owed them money. The only thing I can figure is that they tried to bill me again AFTER the insurance change, and well after I'd seen them. I refuse to pay them a dime more, even though they keep billing me for $60. In addition, they are so spammy with their emails. They send out emails all the time, sometimes multiple emails a day. It's often stuff as unnecessary as "we're closing an hour for lunch today." I go to an eye doctor once a year to get a checkup and get glasses. I'm not going to be there often enough to warrant an update on every little thing they do. I tried to unsubscribe and it didn't work, so I had to block their email address. Then, about a year after my previous appointment, I get a call from the reception desk reminding me I had a scheduled appointment coming up. She gave me a specific date and time and everything, and I definitely hadn't schedule an appointment. I told her as much, and she said their computer automatically schedules patients for annual checkup appointments without their consent. I told her to cancel it. What if I hadn't gotten her call, and didn't show up for the appointment? I'm sure they would have charged me a missed appointment fee. I'm not going to even get into their outrageous pricing for glasses. I'm really disappointed with the way their office is run. I was so happy to have a great eye doctor so close to my job, but after all the mess they've thrown at me since my appointment I won't be returning. It's not worth it. read more

Examination experience was nice but the frame and lens purchasing experience has been nothing but a headache. First pair of frames were riddled with micro cracks which was replaced under warranty but during the replacement my very expensive lenses were cracked.. Covered under warranty but now i get to run around for the next week with cracked lenses. Save yourself time, stress and alot of money and purchase your eyewear elsewhere, i wish i did. read more

The staff are welcoming and efficient as soon as you walk in the door. The diagnostic tools they utilize are state of the art and allow for a very quick and effective set up for the doctor. Dr Neidigh has a very comfortable manner and is attentive to any concerns. My entire appointment took about a half hour because of their efficiency. Their COVID protocols and cleanliness are evident as soon as you enter the office. I would reccommend this office to anyone!! read more

I was having an issue with my left eye that was very concerning and the office took me in immediately. The staff and doctor were very professional and caring and explained everything that was happening very well. I was very happy with the care that they provided. read more

The doctors here are fantastic! Super friendly and very personable. They have a lot of updated technology that helps to improve the quality of screening. They are able to check with the nerves look like in my eye as well as how my tear ducts are functioning. This is all in addition to a regular eye exam. The optometry department is also excellent! They have a great selection of glasses and the technicians are extremely helpful ,very and very friendly.. read more

Overall, great first appointment as a new patient! Everyone was very kind, knowledgeable, and helpful. I'm very glad I chose Grove Eye Care as my new vision care provider. Highly recommend. read more

I cannot recommend Dr. Levy enough. He is incredibly knowledgeable and spends so much time with you. He goes out of his way to give detailed answers to any questions. read more

I called in for an appointment due to an unexpected eye issue and was able to see Dr. Parsons the same morning. The staff was friendly and took necessary steps to ensure safety while in the office. I am very pleased with my visit and plan to keep Grove Eye Care - Midlothian as my primary eye care facility. Thank you to all who made it possible for an emergency visit. read more

I arrived on time for my appointment but still waited 20 minutes. They did however let in a delivery driver with lunch so I guess the staff was hungry and that why I got bad service. The young girl that took me into the room talked so fast, I couldn't understand her. It felt rushed. When the doctor came in, he rushed through the exam to make a long story short, I got 2 pair of glasses that don't fit and aren't the right prescription for my eyes. $400+ and not satisfied. I've been back once and glasses still don't fit. Won't be going back. Not very professional read more

I called to make an appointment for a week into the future to have my right eye examined. I explained that I was experiencing a slight shadowy spot that would come and go frequently. Upon hearing this the receptionist forwarded me to Dr. Ashley Parsons, and she asked if I would be able to come in that very day! I was able to do that, and was more than glad to. I received expert and informative care. Dr. Parsons and the staff were very friendly and professional. Thank you so much for taking the time to expedite my appointment time and take care of me. read more

Really liked Dr Kiraly But won't go back as I had to wait over an hour to see him. No apology or explanation was given. Glasses there are terribly expensive. read more

I have no knowledge of how to buy glasses what to do with any of that stuff but I had to bring my daughter in. Went here on a whim from a yelp review and had a wonderful experience. Everybody was extremely friendly explained everything clearly. I know my daughter is wearing a very adorable pair of glasses! She's happy, I'm happy, and I highly recommend! read more

I had a very thorough eye exam from Dr. Levy and I've purchased a couple pair of glasses. The service was good and everyone was very professional. I highly recommend them! read more

Great eye care and friendly people until the billing group gets in the act. There in 8/16 and paid upon departure with understanding insurance would be billed for balance. In 2/17, 6 months later, get a call that there is a past due amount that needs to be paid immediately. Asked about why insurance did not pay and after a long wait on hold was told insurance would be billed and they would advise. A few days later, the past due bill shows up "payable upon receipt", no insurance payment. The next day received info from insurance the full amount was paid. Called and asked why a bill was sent for something that had been paid and was told to ignore the bill nothing further was due. Asked a second time why the bill came and what is going on with the billing group, no comment. Advised this customer treatment is not good for repeat business and they hung up! read more

Great from the front desk through the exam room. I have never had any billing errors/issues as mentioned in other reviews...those might have been more the insurance company vs. the eye office. Highly recommend this office and Dr. Neidigh. read more

Friendly reception, quick check in and minimal wait time. I saw Dr. Neidigh for some strange eye issues I'd been having. He was thorough and quick to come to a diagnosis, which was thankfully nothing serious. read more