We had such a pleasant experience at Midlothian Optometric Center last week and I wanted to make…read moresure to leave a review. We had to schedule an eye exam for my mom, who has Alzheimer's, as she's lost her glasses and we've been unable to refill them on a pretty old prescription. All of the employees and Dr. Bennett were so pleasant, patient and caring in dealing with us! It can be very difficult finding providers who are caring and patient, but I was blown away by how easy they made it and the care they showed my mom.

Only giving a 1 star because of the Groupon "deal" which was no deal at all. Do NOT purchase the…read moreGroupon for this place and only go if you have vision insurance that will cover the ridiculous cost. The staff was friendly and Dr. Aslop was awesome and very competent, but even after purchasing the $55 Groupon I was out $284 for a total of $339. It was supposed to include an eye exam and $125 toward a pair of frames. Okay, I can pay for the lenses. Those normally aren't too bad. I was charged $50/lense then $75 for anti-glare and another $25 for installation. I was given a $125 credit for a pair of $209 frames. That's where the $84 came from. My recommendation would be go to Sam's or Walmart then send your prescription to Warby Parker. You can get frames and lenses for $95 from Warby Parker which includes anti-reflective prescription lenses, anti-scratch, free shipping and 30-day return. You should be able to get an eye exam and stylish glasses for about $200. Lesson learned.

After purchasing a new pair of glasses and new lenses for my exiting frames, I was having problems…read morewith the two lenses not matching the prescription. I returned to have both pair of glasses rechecked and adjusted many times to no avail. Finally I asked to be refunded, but instead they " pleaded" to let them remake one set of lenses, which they did. This week I noticed a crack in the right lense near the hinge area. I visited today to inquire about thei manufacturer's warranty. I was told if could happen if I wore them outside in the sunlight. That's completely unacceptable! I have been wearing corrective lenses for 50+ years and I've never heard that one before. I was told they wouldn't do anything for me. I suggest you try shopping somewhere else for your eye care products.

Shingles in the eye....no fun! Saw Dr. Peter's today. Very thorough, informative & personable…read more He's not my usual doctor but I would not hesitate to see him again. Just love Brook Run Vision Center! Best of the Best! 5 Stars

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Once of the worst experiences I have ever had with a medical practice of any kind. I was accused…read moreof insurance fraud because of a mistake the practice made. I was assured that I would receive a credit for an over charge and incorrect order for my prescription glasses. I am pretty sure they never went back to the insurance company to refund them the money. All of the people working there with the exception of one are just not nice people. They don't want to be helpful or take responsibility. I had asked that Dr Roffis reach out to me and explain what happened and to apologize for what happened. (There are too many things to even list here.) I am still waiting for that call. If I can prevent one person having to go through the horrible experiences that I have gone through, this will be worth it. Find another practice!

Terrible customer care, you can wait for them but they can't wait for you. Never new glasses in…read morestock

I highly recommend Chesterfield Optometric Center! They provide kind, compassionate patient care -…read morefrom the front desk to the exam room. They prioritize your health and safety, and above all, they care. I was able to book a last minute appointment for a health issue, and I was seen right away. I was treated as a priority - not a problem. Thank you!

Unfortunately, every app gets worse..I was already skeptical while making an app because the…read morereceptionist always have an attitude & now they are charging an additional $40 to check your eye health when this previously was included? I'm not understanding the difference in then and now except maybe they are looking to tact on any additional fees since they were closed due to covid & MORE THAN LIKELY RECEIVED PAYMENT PROTECTION LOAN. Anywho I still scheduled my app which was a month out... (always) the day of the app comes and they text saying I need to reschedule & it will be another month. Absolutely ridiculous you have to wait 2 full months for a simple eye appointment.

I use Yelp reviews for most "new" choices but sometimes services like this are not reviewed as…read moremuch. I decided to just pull up their website and I was impressed by the info, so I scheduled. Wow, I made an excellent choice. It's a husband and wife and the wife was who I saw. I have all kinds of eye issues so I normally prefer a ophthalmologist. She was amazing on explaining a problem I have and referring me. The selection of glasses, the staff, the overall experience was excellent!

A tiny office in a tiny corner of the Barn shopping center, this isn't a place you spot from the…read moreroad while thinking of getting an eye exam. This is too bad, honestly, because it's a place absolutely dedicated to the best possible experience and the best possible fit for you and your eyes. They're very flexible and very familial, and dedicated to up-to-date technology and hand-crafted accuracy. I also deeply appreciate that they've always had good advice for me on how to afford something I -like-. I've never been upsold on anything, unlike larger commercial places, but I've never been sold anything that felt like a compromise either. It pays to note I am an inherited customer from my long-time optometrist [a dear man who kept careful notes so he could cheerfully ask me how life had gone since I saw him last]. It is a testament to the skill and warmth of Doctors Lindsay and Kurt Jung that I have not suffered the least hiccough or disappointment from the transition when he retired. As long as this office is open and I am within 200 miles of it, I will continue to come here, happily driving from out of town for the experience [which I am doing currently].

I went in to get fitted for contact lenses. They didnt have my prescription in stock and I got a…read morelecture about having cataract surgery despite telling the doctor I do not want such surgery. I was ignored.

Very friendly staff and the Optometrist did exactly what was needed without adding unnecessary cost.read more

Prior to turning to Dr. Bock as my Optometrist, I would use a doc in the box. I have been going to…read moreDr. Bock for I can't remember how long. I was with her when she was located in what some of remember, Sears. Since using her services, I have never had any issues or getting any responses to my questions from she or her office staff. If you are looking for someone who listens and cares, you can't go wrong. She provides the services that have gone by the wayside, personal. Sandra S.

Drs. Bock and Wirz are both wonderful optometrists. Our family has patronized them for years. The…read moreoffice bright and pleasant. Paige is a very good optician making sure glasses fit correctly. We can pop in And get glasses tightened or have adjustments made. They accept insurance. They still offer superior glasses and lenses. I love that they have some evening hours a couple of nights a week.