From the initial phone call, I knew I was at the right place. The staff is very friendly and…read morehelpful. The doctor was wonderful. They all seem to truly care.

Called this morning to schedule a appointment and I'm a new customer. Was assisted by Kim who was…read moresupper efficient and very friendly in helping me find a quick appointment that fit within my schedule. It's always nice to get friendly phone service when making an appointment.

Excellent medical care. Very nice staff. Thank you!read more

Well it has been 2 weeks since I had LASIK done and it has been a life changing experience so far…read more The staff has been wonderful, and the procedure went super fast. Dr. Mullen was my doctor and I he seemed very through to make sure I was a good candidate and that the procedure was going to work well for me. they used more fancy eye equipment and doohickeys then I've ever seen for measurement. I know they are using some new laser tech (sorry don't know the name) but it was able to correct some of my astigmatism so thing have been really clear too. (there is some haloing at night but they say it will clear up in a few months. really look forward to swimming later in the summer, but I've enjoy riding my motorcycle and using regular sunglasses. The price was very affordable (to me anyway) for the new procedure. Was glad I was refereed to him and his staff.

IT SHOULD NOT TAKE 2 HOURS to get a routine eye exam when 15 minutes of that is the actual time…read morewith the assistant and 5 is with the doctor. If you have to send out notices to your patients to plan for 2 hours, you're doing it wrong. Rework your booking procedures!

Very caring and professional staff and Dr Schultz always takes time to explain everything…read morethoroughly. I definitely recommend this practice.

I've been going to VEI for over ten years for annual retina exams as well as refraction testing and…read morecataract surgery. The staff and doctors have always been friendly and efficient but most importantly, I've always received excellent eye care. The facility is attractive and the equipment is up to date. I'm always confident that I'm receiving state of the art care for one of my most important health concerns.

The reason I tapped on maybe is because the service was good for awhile but lately the phone…read moreservice has been terrible. On 5/26/26 I got a txt from the eye doctor's office stating they were having computer problems and was cancelling all appointments for 05/27/26 and would call to reschedule. I waited two days and no call. The following week I waited until Tuesday of the following week, still no call back. So I called and asked about rescheduling and was asked to give my name and number which I gave to the operator. Waited until the following Monday, still no call back. So on Monday, June 8,2026 I called again, told the operator what happened and I still needed to make an appointment. Her was response was not, sorry for the delay or your inconvenience, but instead she went immediately to name, number and the earliest date I have for you is August 2026, 3 months after my original date. This is terrible customer service. Through no fault of my own apparently I have to wait 3 months because of a computer problem on their end. If I waited until under 24 hours before my appointment they would have tried to charge me. Not even so much as an if they get an opening they will call. Nothing and a very dry attitude about offering any assistance for their poor customer service. During this interim between now and August I need to find another eye doctor's office. I pay good money for services but apparently that doesn't matter to Virginia Eye Institute no matter how big or beautiful their buildings are, it should be more important to provide good customer service and patient services.

We came because of Dr Kish. He has been our eye doctor for years and when he left Eye Institute, we…read morefollowed. We come from Fredericksburg.

I went to the urology center for a testicular injury that occurred during the Iraq War that now…read morerequires attention. PA Ambrosino sent in a student to surprise me and knowing I'm a veteran with blast TBI she mocked me for being socially isolated and laughed at my sexual inactivity. I walked out. The PA and VCU refuse to respond to the dashboard and patient experience messages. I don't know if she hates men or veterans but don't go if you need help.

Regarding: Dr. Jonathan Isaacs…read more I drove from Hampton to Richmond for nothing. I was referred to Dr. Isaacs by my orthopedic surgeon to determine whether my bone tumor was an enchondroma or chondrosarcoma:. Prior to him entering the room, his nurse told me that they didn't receive the image of the x-ray,, but they only were able to view the written x-ray summary/notes. She asked me if I had a disk of the x-ray, and I told her no. Dr. Isaacs rushed in about 5 minutes later and said that based on what he can see from the x-ray, he doesn't think it's a bone tumor, before even examining my hand. Then, when I told him that I had surgery on that finger for an enchondroma in 2015, he then walks over and examines it and says, "Okay, so, it's probably a reoccurring enchondroma then, but let me take another set of x-rays to see." This tells me that he did not even review my file thoroughly, if at all. He rushed through my appointment and really gave me no new information other than what we already knew, and then, when I told him that I was experiencing pain in that finger, he attributed it to my anxiety. I took off a full day of work, wasted gas and time for absolutely nothing.

I have been going to this practice for several years now. I always see Dr. Schlieper and I love…read moreher. She takes the time to listen to my concerns and is polite and super knowledgeable. I dont have any major eye issues however I do go yearly to update my contact and glasses prescription and have never had an issue. The wait times can be a bit long at times, however never been a consistent problem. The staff are all very friendly and helpful, and I feel like overall I get great care. I like them so much I referred my husband to them, and he goes here yearly as well to see Dr. Schlieper.

Had to take my mom in here for a consultation for cataract surgery. The nurses and doctor were…read moresuper pleasant and very patient in dealing with my mom's unique condition. The reason for the two stars is when I called to speak to the accounting department with some questions, I got the rudest customer service representative I've spoken to in a long time, Andrea. She soured the whole experience for me. She was rude off the bat and impatient. Looking on yelp and Google reviews it seems this is a sour point for the entire practice regardless of location.

I went here on recommendations from reviewers. When I got there no one was in the office. I tapped…read moreon the plexiglass and they got angry at me for doing that. Dr. Pradham was nice but she said my problem was mites in my eyelashes. Sold me a little can of foam for $16 which didn't help me a bit. Took the prescription for my glasses to Costco and they were terrible. I went to another eye doctor and they got the correct prescription and now I see fine. So now I get emails from her selling her books. The a couple of weeks ago I got an email saying I owe them $100 for missing an appointment. I had canceled that appointment when I found out the prescription was wrong. I never received a reminder email or phone call so I called and they reluctantly said I would not have to pay.

The office was most responsive to my need for an appointment and got me in quickly. Dr. Pradhan was…read moreprofessional and listened to me. I felt heard and understood. Highly recommended.