Absolutely awful. I have been a patient of Dr. Hicks for 20 years. She used to be amazing but her bedside manner the last several years leaves something to be desired. I have tolerated it given the relationship one has with their OB-GYN and the fact that I didn't want to start the process all over again. That has absolutely changed as of today. I got an email that I was past due for my yearly, I responded. A woman called me at work a few hours later. I rarely get a day off during the week so it was like fate that the appointment offered to me last week was today, on my day off at 8:50. When I arrived 15 minutes early, I was told that they couldn't find my appointment. When I explained the series of events, it was met with skepticism. Anyone who has been going to Dr. Hicks for 20 years absolutely wouldn't make up and appointment, walk in and cross their fingers. When I explained I was there for not only my yearly but my soon to be expiring BC contraption, the woman went back and asked Dr. Hicks if they could "work me in". Dr. Hicks said NO, I need to reschedule. I let the woman know that I would not be rescheduling this time, my next call would be for my records. Her response? "That's fine, (big fake smile)." I'm done. This is absolutely not the first poor customer service from the staff or Dr. Hicks but it is absolutely the last read more