I had a pair of metal frames from ForEyes that I had broken, and I couldn't afford new glasses. I…read morecame in not sure what to expect, but what I got was wonderful customer service from a family owned business and walked out paying only 25 dollars for plastic frames that Sheila had searched boxes and boxes for nearly an hour trying to find some that fit my lenses. She literally saved the day. I will be going back.

Outstanding customer service! They went above and beyond to make sure my glasses were repaired…read morecorrectly, even taking extra time to get everything just right. Everyone was incredibly friendly, accommodating, and professional. I truly appreciated the care and personal attention. Highly recommend!

This boutique is truly a breath of fresh air. Mr. Tom, Ms. Kim, and Susan work together with a…read morewarmth and harmony you can feel the moment you step inside. Mr. Tom handled my Jacques Marie Mage frames with expert precision and genuine care; the kind of craftsmanship you only find from someone who takes pride in every detail. Ms. Kim and Susan completed the experience with kindness, professionalism, and the type of hospitality that makes you feel seen, not rushed. If you value honesty, skill, and a family dynamic that makes you feel at home, this is the place. I'm grateful for their service and wish this business nothing but continued success.

Great Selection of Frames Great Customer Service!! I only shop with Tom when I need a new pair of…read moreframes!

I was so close to giving this EyeMart location a one-star review, but the manager swooped in and…read moresaved the day! I've been coming here because it's super convenient and my insurance likes them, plus the turnaround time on new glasses is lightning-fast. Trying to use up my eye benefits before the year ended, I walked in ready to get things done--only to be greeted by the slowest, most mumble-y rep on the planet. This poor soul looked like she'd rather be anywhere else and talked as if she had marbles in her mouth. She was circling around, socializing way more than helping me, and dragging my visit out like it was a Netflix special. When I mentioned I'd been there just a month ago and that my insurance covers more frames than lenses, she pointed me toward what I thought were the only brand-name frames in the store. After I teased her about their buyer's questionable taste, she laughed in agreement and finally revealed a secret stash of "high-end" frames--most of which looked like something from a rejected sci-fi prop sale--but hey, I found a pair I loved (shock!). Things almost went south when she botched my order entry, turning what should have been a full insurance-covered purchase into a "$10 donation." I was ready to walk out and let her lunch fund fly solo, but thank goodness the manager checked my order, cleared up the mess, and got me out of there with new specs and a smile. No one could explain exactly what happened behind the scenes, but the manager's service made all the difference. Moral of the story? If something smells fishy, just ask the manager--they'll turn your day around!

The West Broad Street location made my glasses incorrectly--then closed down, so I went to…read moreMechanicsville to get them corrected. The woman who greeted me told me they were correct and that the eye doctor must've made the RX incorrectly. She told me to go back to the eye doctor to get the RX fixed! That didn't sound right, but I did it. Of course, they told me it was correct and the glasses were wrong. Total waste of time running back and forth across different sides of town because this location was lazy and didn't want to fix a problem.

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

Young staff worker was highly rude, as if I was less than her! Horrible establishment and will Not…read morebe back!!! I'm sure her name was (7), horrible customer service...

I ordered prescription sunglasses and after wearing them for about 2 months I realized one of the…read morelenses is not set correctly in the frame. I returned to the store and was assisted by the rudest, most condescending person I have ever met. She basically refused to fix the issue and told me my prescription was thick and that caused the issue. BTW I have another pair of prescription sunglasses and there is no issue. I had much better quality and service at Costco optical for half the price! Do not go to Lens Crafters unless you want poor quality, rude service and high prices!

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!

I waited 3 weeks for an appointment only to be told when I arrived that my insurance was not…read moreaccepted, despite the website claiming 'all insurances welcome'. I was told I could still keep the appointment if I paid like $150 out of pocket. I guess we don't agree on what words mean. 0/5, 3 weeks wasted, trashy business practice

I have used MyEyeDr for several years. My last visit in Jan. 2025 in the Ricmond, VA. Office…read more The dr was excellent. She looked at glasses I currently wore and confirmed that I wanted bifocals again. When I went to pick frames the one I chose the employee stated with my new RX it woukd make lenses very thick and heavy so i chose another pair. When i recieved my glasses they were had only rx for nearsightedness with no bifocal. I inquired and was told thats what i requested. I spoke to office personal on 2 occasions with no help. The RX clearly states Multi-focal. Why woukd i change up my choice knowing i needed bifocals. I am now stuck with a pair of glasses that are worthless to me. Insurance paid $413.00 for them to sit in drawer usless. I believe when the employee assisted me getting a more suitable pair she got sidetracked. I will never return to MyEyeDr as i feel that should have redone them as RX stated multi-focal and was confirmed with Dr. Very disappointed waste time, money and gas getting glasses i cannot use. I would have continued to be a customer but because of this i will seek my eye care elsewhere.

I scheduled an eye exam for contacts and that process was really easy. When I showed up, everything…read morewent really smoothly. Unfortunately, they didn't have contacts in my prescription in the store, so they ordered some trials for me. The doctor decided to order me two trial pairs of contacts: one that was cheaper but was only close to my actual prescription, and one that is much more expensive but would be my actual prescription. Strangely, at the time of my appointment, they gave me a pair of contacts, each from different brands, neither of which was my correct prescription. Both of my trial pairs arrived around the same time, so I picked them up together. It turned out that one of the contacts ordered for me (the left contact from the more expensive brand) was entirely the wrong prescription and didn't work for me at all. I ended up having to wear the left contact from the cheaper brand and the right contact from the more expensive brand. The next week, they called me to let me know that another pur of trial contacts had arrived, which surprised me. I went in and it was a new pair of the expensive brand, both different prescriptions (power AND astigmatism correction) than the other pair from that brand. None of the trials worked particularly well, so I called them again to make another appt. Again, that process was super quick and easy and everyone I talked to throughout the process was super helpful. I haven't had that follow-up appointment yet, so I may update this later. But for now, I'm mostly happily with my experience here and would recommend them to other people. Edit: I had my follow-up appointment for my contacts. The doctor cleared up the mistake with my trial contacts and ordered a couple more to try to find something that works well for me (because my astigmatism is super high and my eyes are picky, not because she did anything wrong the first time). I was not charged for the follow-up contact lens appointment. Overall still very happy with this place.

They could sell NEW frames and not sell the store displays models as the finished product to…read moreconsumers...that would be a start. They could also call the customer telling them that the glasses are ready instead of the customer having to call them to see if the glasses are ready...

I had one of the most frustrating experiences ever with this store…read more Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting--and multiple calls where the staff gave me confusing or evasive answers--they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1. Choose a replacement frame. At first, one staff member told me I could pick any frame from the wall. Then another restricted me to only the $129 section, and if I wanted something better, I'd have to pay extra. This made no sense--my original frame was higher quality and definitely not plastic, and it was their fault it got lost. Why should my choice be limited because of their mistake? 2. Request a refund. But not immediately. I'd have to wait until the manager came back from vacation to approve it. And given they already lost my glasses, I had no confidence they wouldn't "lose" the refund check too. The excuse was that it wasn't the store's fault but "the lab's" fault--as if that makes a difference to the customer. 3. Wait for the manager. The staff said they couldn't make decisions without her, and they refused to call her because she was on vacation. A store of this size with no backup system or delegated authority? Completely unprofessional. Bottom line: They took my money upfront, wasted months of my time, lost my property, and then made me wait even longer for a half-baked solution. Customers should not have to sacrifice their time because of the store's mistakes. If you want fast, reliable service, and accountability when things go wrong--this is not the place.

I've been wearing glasses for 20 years and the for the time ever, my glasses broke! Luckily, when I…read morevisited there was only one other customer in the store. Mr. Harold quickly offered to assist me, assessed whether my glasses could be repaired (they could not), and let me know my payment options. He was extremely patient and thorough when explaining the benefits of paying out of pocket rather than using my insurance since I was due for another eye exam in a few months. Luckily, I was able to get the exact same style of glasses and use my same lenses. I am only docking one star because of the cumbersome checkout process where, with their new payment system, Mr. Harold and his coworker tried over 4 times to remove the taxes from my purchase, to no avail. Nevertheless, I appreciate the customer service I received and the frequent updates from Mr. Harold since my glasses was taking longer than he intended to repair.

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.