Very helpful staff , many choices of eye glasses, knowledge of staff member, and the store looked…read moreclean and organized.

Here we are, almost one year later and this joint has the nerve to auto book me an appointment…read more Never again WP!

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!

I have always gotten my glasses there. They turn out exactly how I tell them I want them.read more

I've been going to this vision center to get glasses for over 10 years now. The service has always…read morebeen outstanding and they have a large selection of frames to choose from. The moment I walked in I was helped. Brian was able to pull up my past prescription and order a new pair of glasses in less than 10 minutes. I will definitely continue to keep coming back for all my future eyewear needs

I have been going to Grove Avenue Eye Care (both locations) for 10 years and remain just as…read moreconfident in my choice today as when I first walked through their doors in search of an eye care specialist! Drs. Neidigh, McMillan, and Levy, all of whom I have seen, are professional, knowledgeable, and of equal importance to me, personable. The technicians and office staff are also very welcoming, friendly, and client-focused...a great combined team and a great all-around eye care practice!! **I drive three (3) hours (each way) to remain a patient of Grove Avenue Eye Care and recommend them wholeheartedly !**

I was very pleased with my visit today to Grove Eye Care. Everyone from the front desk staff, to…read morethe woman who did my eye tests, to Dr. Deese, was very friendly. I was really interested to see the photos of my eyes, which Dr. Dense explained to me. He assured me that he had no concerns with my eyes and confirmed that he was aligned with my prescription and treatment plan. There was an upcharge for a couple of tests, so my copay was a bit more than I was expecting, but I'm very happy with the thoroughness of my visit, and would recommend Dr. Deese to anyone looking for an eye doctor.

I came in with my cousin who badly needed some new frames. Given that she is in sales her income…read moredepends on her image. After, Rebecca, was able to figure out the look my cousin was going for she was able to narrow down our selection to some beautiful frames. My cousin who traveled up from Wilmington, NC purchased 3 amazing pairs that really complemented her image. Lauren had them all mailed to her after her prescription was filled. Within a week she was texting the family photos. (I was just reading some of the negative reviews and honestly this store is for a "couture" type of customer not the "lens crafters" niche. This establishment offers high fashion frames that are not for everyone, not to mention the higher price point. However, if you want to stand out with chic quality, go here first. I haven't found another place in Richmond, VA yet that I have liked as much.) Thank you Casey and Rebecca.

Incompetent - I have nothing else to say about this place except for, stay away - that is, unless…read moreyou like to be jerked around.

Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

I'm a previous patient/customer and had an annual eye exam performed here. All went smoothly and…read morethe doctor was good. So much so that I decided to return again. On the flip side, I'm not sure why businesses have an email form when there doesn't appear to be a willingness to respond to submitted emails. I submitted a question by email and have allowed two business days to go by. No response. It's not always easy for me to call during normal business hours, so I had thought the email using their own form online would be a good solution.

Due to a sudden work layoff, my vision insurance was ending. Unfortunately, my benefits were ending…read morein 2 days. So I trolled the listing of approved eyeglasses places from my vision insurance and Dudley Optical was listed. I only picked this company because a) he accepted my insurance, b) he carried the frames my insurance would pay for, and c) he stayed open late on a Saturday afternoon to help me out. If you're looking for a slick strip mall nationwide optician who offers 2 pairs of glasses for $99 and has posters of bespectacled models and too many frames to count (even though you don't like most of them) - this is not your kind of place. However, if you want excellent service from a welcoming, knowledgeable, unpretentious local optician with decades of experience, try Mr. Dudley. He had many frames to choose from but not so many that I was overwhelmed. He explained why certain frames fit me better than others and where I want the frames to sit on my nose for the best corrected sight and to avoid pain. Also, he has the simplest paperwork and breakdown of fees I've ever seen. It was an easy transaction - the first time I've bought glasses where I didn't get that feeling I might be paying too much or surprised by extra fees. My glasses arrived in the time frame he quoted and he was great at fitting them and getting it right the first time. I'm very happy with my new specs! Seriously, Mr. Dudley is a gem.

Mr. Dudley was very expedient, professional, kind and courteous!! I would highly recommend him to…read moreeveryone i know!!

I have been going to Douglas Optometry for at least 8 years now. They are always so welcoming and…read moreso helpful. I have to come with my two kids sometimes and the staff has been great in helping me get through the appointment and in dealing with the kids at the same time. I always look forward to my appointments here!

Hands down the best optometry office you can go to! Doctors Douglas and Leisner take great pride in…read moretheir work and are the best in the business compared to others I have seen. The ladies in the front office and glasses section are just as good! They are always very nice and great to talk with! Highly recommend.