I was so close to giving this EyeMart location a one-star review, but the manager swooped in and saved the day! I've been coming here because it's super convenient and my insurance likes them, plus the turnaround time on new glasses is lightning-fast. Trying to use up my eye benefits before the year ended, I walked in ready to get things done--only to be greeted by the slowest, most mumble-y rep on the planet.
This poor soul looked like she'd rather be anywhere else and talked as if she had marbles in her mouth. She was circling around, socializing way more than helping me, and dragging my visit out like it was a Netflix special. When I mentioned I'd been there just a month ago and that my insurance covers more frames than lenses, she pointed me toward what I thought were the only brand-name frames in the store. After I teased her about their buyer's questionable taste, she laughed in agreement and finally revealed a secret stash of "high-end" frames--most of which looked like something from a rejected sci-fi prop sale--but hey, I found a pair I loved (shock!).
Things almost went south when she botched my order entry, turning what should have been a full insurance-covered purchase into a "$10 donation." I was ready to walk out and let her lunch fund fly solo, but thank goodness the manager checked my order, cleared up the mess, and got me out of there with new specs and a smile. No one could explain exactly what happened behind the scenes, but the manager's service made all the difference. Moral of the story? If something smells fishy, just ask the manager--they'll turn your day around! read more