I have been seeing Dr Megan Parker for over 10 years now. Everyone there is very nice and…read moreprofessional. I love the selection of glasses that you can choose from right there!

Open your eyes and choose Robinson and Parker! From the moment, I entered they were professional…read moreand friendly. I happened to over hear the front desk staff explaining to customers that the doctors are specialists as well, if medical needs come up. Good to know. It was quite the smooth operation. My family followed with their exams and were just as satisfied. What is clear now, in addition to my vision, is that Robinson and Parker are optimal optometrists!

Very impressed with this small, local business. Staff out front are efficient, helpful, and…read morefriendly. Dr. Patel was approachable, engaged, and spent time explaining the results of the eye exam. She didn't make me feel as if I were imposing on her time. Overall, high marks for this business.

I would not recommend this practice to anyone, especially those from minority backgrounds. The…read morecustomer service was absolutely terrible from the moment I walked in. The front desk staff were rude, dismissive, and showed zero compassion toward patients. What made it worse was the blatant racism. Staff members were visibly unwelcoming toward Asian and Muslim patients, and I personally witnessed them mocking ethnic names -- laughing among themselves in a way that was humiliating and completely unprofessional. This is a medical office, not a place where patients should have to tolerate discrimination. On top of that, their appointment policy is absurd. If you are even five minutes late -- despite traffic, parking, or any other reasonable circumstance -- they will cancel your appointment on the spot and move on without any grace or understanding. No call, no warning, no flexibility whatsoever. This place is not a welcoming environment. The behavior of the staff is harassing, disrespectful, and frankly unacceptable for any business -- let alone a healthcare provider. I urge anyone from a diverse background to look elsewhere for eye care where you will actually be treated with dignity.

Very disappointed as the website stated Monday hours 8:30-5:30 but not that they do not have a…read moredoctor available. Would recommend they update this information.

Easy to get an appointment. Easy dealing with everyone there. And everyone there looks and acts…read morelike they really enjoy working there and having you as a patient. Professional, competent, pleasant - from the receptionist to the Doctor. Dr showed me my cataracts on the screen. Appropriately referred me to surgical ophthalmologist. Now my vision is 100% better. You'll enjoy this eye office. And you'll get wonderful and accurate service.

Everyone here is super friendly and laid back. Definitely a great office and doctor. Highly…read morerecommend.

Went back here recently and the thing I loved most about my first experience there is, sadly…read moreenough, no longer a defining feature of the Nina Cox experience. Specifically: Dr Cox has turned to the dark side, having become yet another commercialized ophthalmologist, pushing and pushing and pushing (oh my!) me to buy high tech (read: most expensive) lenses and frames from her office. I get it: it's a business. You gotta stay afloat somehow. And I know, I know: our whole healthcare system is a straight up mess, with more and more doctors turning into used-car-salesmen types. But what I loved about this office in the past was that my money was buying me a low-pressure medical experience where I felt at ease knowing that the only thing that my doctor prioritized was my health--not how much more she could squeeze out of my pocketbook. I hope that one day, her other patients who know what I'm talking about (ie, those who've had this same change in their patient experience as I have) will report that she's dropped the car salesman shtick and is back to being trustworthy ol' Dr Cox again. May that day come sooner rather than later.

I highly recommend Chesterfield Optometric Center! They provide kind, compassionate patient care -…read morefrom the front desk to the exam room. They prioritize your health and safety, and above all, they care. I was able to book a last minute appointment for a health issue, and I was seen right away. I was treated as a priority - not a problem. Thank you!

Unfortunately, every app gets worse..I was already skeptical while making an app because the…read morereceptionist always have an attitude & now they are charging an additional $40 to check your eye health when this previously was included? I'm not understanding the difference in then and now except maybe they are looking to tact on any additional fees since they were closed due to covid & MORE THAN LIKELY RECEIVED PAYMENT PROTECTION LOAN. Anywho I still scheduled my app which was a month out... (always) the day of the app comes and they text saying I need to reschedule & it will be another month. Absolutely ridiculous you have to wait 2 full months for a simple eye appointment.

I have been going to Dr. Bailey for about 6 years now. The staff has always been polite and very…read morehelpful! I was sad to learn during my visit today that Dr. Bailey has retired. Good for Dr. Bailey! I hope he enjoys his retirement. Dr. Lauren Johnson has taken over the practice. Dr. Johnson is very professional and thorough. The practice will also be renamed soon. I was happy with my appointment until I found out what my new glasses would cost. Today I paid way more than I have for a pair of glasses. I think for my next set of fames and lenses I will go somewhere else!

My wife and I have been patients of this practice for 30 years - since it was owned by Dr. Peters…read moreand located on East Broad Street. We always went to Dr. Peters and then Dr. Bailey because of the quality friendly service we always received. My wife was on her last pair of contacts and called to schedule an appointment - first one available is 2 1/2 months out. She called back again to see if she could buy a box to hold her over to the appointment and the new people told us they would not do that without giving her a checkup first. Her prescription is "-6" in each eye, so I guess that they just want her to live blind for the next 2 1/2 months. Well, the new practice under Dr. Johnson has just lost one of their longest term customers. I am happy for Dr. Bailey in his retirement but we already miss him. It is a shame that the practice he continued to build after Dr. Peters lacks the basics of customer service.

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!