Pleasant staff Selection of eyeglasses are outstanding…read more They provide Quality service

Clifford and Shelia, Thanks for your help and expertise over…read morethe years. I have lived in Lakeside for over 40 years. And have been going there for new glasses and repair for at least 20 years. Yesterday I went there to see if they could fix a pair of glasses with an expensive flexible frame that needed repair. The screws needed to be replaced. They were worn down so bad I didn't think they could be removed. It took a while but Clifford got them out and replace them. When I told him that I didn't think anybody could fix them he said they were the only people in Richmond that repaired glasses. Also, he wouldn't let me pay him for the work. Tom Clarke

This review is for the exam space they are using next to LensCrafters as part of LensCrafters. It…read moreseems it may be a temporary space (I hope it is) because it felt like there was no AC and it smelled like mold and smoke. They also had a sign up that said there was no restroom which sucked because it just so happened I had to pee lol. I shared the exam room with others which was a first and the machine I used for the pretests was not cleaned. It had a red gooey material on the chin part that I had to ask them to clean. It didn't even have a chance to dry so my chin was wet during the exam. Dr. Hue-Van was very nice though and my exam was straight forward.

Brian that works at LensCrafters in Willow lawn is great. He's very patient takes a lot of time…read moreexplains everything to you. That's the only reason I go to that lens crafters is because of him. He is very knowledgeable and has always been a great help to myself and my husband.

First, I love the new location! Second, my appointment was so quick and easy. I was glad I received…read morean email reminder upon the 1 year mark, and easily made and appointment via phone. When I arrived, I was met at the door by an employee who took my temperature & gave me my chart to review. Everyone had on masks & it was required throughout the visit. The waiting room floor is super spacious -- so even though there was another patient I didn't feel clustered. Once I finished my chart, the doctor came and did my exams! I did not have Dr. Bergvall this time, and I did not catch the Dr.s name. But he was great! Made the time fly by with his great personality. I think I did 3 or 4 different tests, however I was in and out in less than 30 minutes!

very unprofessional and discombobulated, i've had multiple appointments that they missed informed…read moreme of the dates and times and i've showed up and the doctor wasn't there or they couldn't see me and the front desk lady tameka is very unprofessional and rude

Great work environment. I came in on a Saturday & was greeted by every Associate working this day…read more They were funny, welcoming, and friendly. The service was quick and the Doctor was very informative with my eye exam update. I always liked this location due to the area (tons of shopping) and the service. They have a huge parking lot. This area is very clean and well organized. I love they have the buy 2 for $89 deal. Very good option since I get 2 pair a year!!! I had no issues with my appointment and or pick up even with the delay due to snow storm. Very good store overall. The ladies were very great!

After a few months my wife's glasses developed a crack small crack at the top of one lense in her…read moreglasses. It kept progressing until it was about halfway down the lense. She called several times only to always having to leave a voice mail explaining the problem several times. We never received a call back. Very poor customer service. Once you pay, they're done with you. Buy at your own risk.

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.

I had one of the most frustrating experiences ever with this store…read more Two months ago, I brought in my own eyeglass frame (barely worn) to have lenses fitted. After waiting more than two weeks with no update, I called to check, and only then did they tell me my glasses were ready. When I picked them up, the prescription was completely wrong, so I had to redo the exam and order again. This second attempt was even worse. After another month of waiting--and multiple calls where the staff gave me confusing or evasive answers--they finally admitted that my glasses had been lost in transit. When I went to the store for a solution, here were my options: 1. Choose a replacement frame. At first, one staff member told me I could pick any frame from the wall. Then another restricted me to only the $129 section, and if I wanted something better, I'd have to pay extra. This made no sense--my original frame was higher quality and definitely not plastic, and it was their fault it got lost. Why should my choice be limited because of their mistake? 2. Request a refund. But not immediately. I'd have to wait until the manager came back from vacation to approve it. And given they already lost my glasses, I had no confidence they wouldn't "lose" the refund check too. The excuse was that it wasn't the store's fault but "the lab's" fault--as if that makes a difference to the customer. 3. Wait for the manager. The staff said they couldn't make decisions without her, and they refused to call her because she was on vacation. A store of this size with no backup system or delegated authority? Completely unprofessional. Bottom line: They took my money upfront, wasted months of my time, lost my property, and then made me wait even longer for a half-baked solution. Customers should not have to sacrifice their time because of the store's mistakes. If you want fast, reliable service, and accountability when things go wrong--this is not the place.

I've been wearing glasses for 20 years and the for the time ever, my glasses broke! Luckily, when I…read morevisited there was only one other customer in the store. Mr. Harold quickly offered to assist me, assessed whether my glasses could be repaired (they could not), and let me know my payment options. He was extremely patient and thorough when explaining the benefits of paying out of pocket rather than using my insurance since I was due for another eye exam in a few months. Luckily, I was able to get the exact same style of glasses and use my same lenses. I am only docking one star because of the cumbersome checkout process where, with their new payment system, Mr. Harold and his coworker tried over 4 times to remove the taxes from my purchase, to no avail. Nevertheless, I appreciate the customer service I received and the frequent updates from Mr. Harold since my glasses was taking longer than he intended to repair.

I went to the optometrist(Dr.Tabe) side for my 1 year update & I was definitely in awe with the…read moreknowledge the doc talked to me about when it came to my vision , she was very mindful to all the questions I asked or statements I put out.... The assistant nurse (Ms. Brenda) was very nice & respectful.. I learned so much from both ladies .. I was also caught off guard when the doc ask "how young are you?" I haven't heard that in a while for that I am young in the face but not in age quite anymore LOL. That made me smile all day I will go back to see them.. 4 stars because of wait time.. I was scheduled 1030am & didn't leave until 1 .. NOT SURE HOW THEY ARE STRUCTURED, but in all the wait was well worth it for me since I was off for the day!

Tbis was my second,, and "second chance" isn't for my annual eye exam…read more. My appointment was for 4:30pm. I was at my appointment on time, before 4:30pm actually.  I waited no less that 25 minutes before I was acknowledged.  No one was at the reception desk, but I could hear two people talking. I sat and waited. Two people entered the office, both worked there. One sat at the front desk and the other was apparantly a tech of some sort. After completing paperwork, I was escorted to a small room for pre-screening. My screening exam was interrupted so that an exam room for a different patient could be set up. Once that resumed and then was complete, I was again made to wait in the hallway. By now it was 5:30pm. I was given an excuse that some little children were there and that is what was taking time. Those little children arrived well after I was there, during my screeningexam, in fact.  Because of time constraints I had no choice but to leave early. When I left I said I was leaving and neither of the two employees up front said 1 word to me. I know Dr Tabe is a capable doctor, but the last time I was there, I was there for over 3 hours! That was unacceptable.  I also understand during these covid times that staffing is a problem for many establishments.  I have NEVER had this type of experience at any provider.  I will not be returning or rescheduling anything there.

Very caring and professional staff and Dr Schultz always takes time to explain everything…read morethoroughly. I definitely recommend this practice.

cataract surgery & eyelid surgery. Awesome team. I would highly recommend the Richmond location to…read moreall.

Incredible experience. I ordered the mango Matcha and my husband ordered the chai coffee. We also…read moresplit a flight of the mint Matcha, Thai tea, and cinnamon tea. It was a delightful afternoon. We will definitely be back!

The atmosphere was very nice and calming. The people there has been very helpful and friendly. I…read moreenjoyed sitting and relaxing with a nice drink. It made me take my time and just focus on the present. The tea has been amazing and I can't wait to come back to visit again.

I went in to get fitted for contact lenses. They didnt have my prescription in stock and I got a…read morelecture about having cataract surgery despite telling the doctor I do not want such surgery. I was ignored.

Very friendly staff and the Optometrist did exactly what was needed without adding unnecessary cost.read more