Pleasant staff Selection of eyeglasses are outstanding…read more They provide Quality service

Clifford and Shelia, Thanks for your help and expertise over…read morethe years. I have lived in Lakeside for over 40 years. And have been going there for new glasses and repair for at least 20 years. Yesterday I went there to see if they could fix a pair of glasses with an expensive flexible frame that needed repair. The screws needed to be replaced. They were worn down so bad I didn't think they could be removed. It took a while but Clifford got them out and replace them. When I told him that I didn't think anybody could fix them he said they were the only people in Richmond that repaired glasses. Also, he wouldn't let me pay him for the work. Tom Clarke

Pathetic, incompetent optometrist and extremely rude staff. This is a recommended company by…read moreAnthem and they really got that one wrong. A total waste of time and insurance benefits with an exam that I don't feel comfortable with the results. They refused to give me a price for the prescription that they provided unless I gave them personal information which is none of their business. I asked for a quote for the lenses that they prescribed, 5 times, and the pathetic, little, entitled, worm of an employee refused unless I would give him my phone number. I will never walk into a Lens Crafters again and would suggest that everyone else would make better choices than I did.

This review is specifically for the eye exam portion of LensCrafters--the office to the left where…read morethe eye doctor and their staff work, not the retail side where you purchase glasses. While the staff at this location were kind and polite, my overall experience left a lot to be desired. The team seemed genuinely confused throughout my entire visit, and the information I received was often conflicting or simply incorrect. For starters, I was told they didn't have my contact lenses in stock--but it was clear they hadn't even checked. I also had to repeatedly explain that I have insurance, which didn't seem to register with them until several reminders later. The biggest issue, however, came down to the eye exam process itself. I was originally told I had to get my eyes dilated, but when I explained that I couldn't drive afterward, they suddenly said it was "no big deal" and that I could skip it--but then implied I wouldn't get the full results without it. Confused, I had one of the staff accompany me to a different LensCrafters location to get clarification. Only then did I learn that dilation wasn't actually required after all. It was incredibly frustrating to have something so basic miscommunicated so many times. To top it all off, one staff member in particular seemed especially out of it--glassy eyes, visibly confused, and clearly not confident in what she was doing. I genuinely hope she's okay, but it didn't inspire confidence in the care being provided. In short: nice people, but they seem untrained and underinformed. It felt like no one really knew what was going on. I wouldn't return to this location.

This review is actually for the next door eye doctor office: Dr. Kristine-Hue Van and Associates,…read moreInc. I am actually on much better insurance this year and made it a priority to get my health and eyes checked. I'm also in desperate need of getting new glasses since it has been about a good 2-3 years since my last eye check up. I actually had a free lunch period and decided to see if they were accepting walk-ins. Parking can be a pain, especially during the crazy lunch rush (it's by Chopt Salad). - The website is pretty easy to use as well, but I wasn't sure of my available time for the week so just walked in. It was pretty quick doing the paperwork and I waited for about 30 mins before getting my eyes checked. Afterwards, I went to the exam room with Dr. Robert Galban to complete my glasses/contacts prescription. I really like how this office is handled. Dr. Galban was very informative on how he was examining my eyes and even showed me my results of my eyes. (It's times like this when you're glad that it's a "boring" exam - I only just meant that I was in the clear! haha). Overall, the experience was pretty good for a walk-in appointment. I only have to do a week follow up on my contacts to make sure that it feels like the right prescription. I really like how the office worked and how they want to make sure that the client is happy with their prescriptions. All the staffs were friendly and very helpful with any questions that I had. I will be definitely staying with them! Thanks for helping me see clear!

Young staff worker was highly rude, as if I was less than her! Horrible establishment and will Not…read morebe back!!! I'm sure her name was (7), horrible customer service...

First, I love the new location! Second, my appointment was so quick and easy. I was glad I received…read morean email reminder upon the 1 year mark, and easily made and appointment via phone. When I arrived, I was met at the door by an employee who took my temperature & gave me my chart to review. Everyone had on masks & it was required throughout the visit. The waiting room floor is super spacious -- so even though there was another patient I didn't feel clustered. Once I finished my chart, the doctor came and did my exams! I did not have Dr. Bergvall this time, and I did not catch the Dr.s name. But he was great! Made the time fly by with his great personality. I think I did 3 or 4 different tests, however I was in and out in less than 30 minutes!

very unprofessional and discombobulated, i've had multiple appointments that they missed informed…read moreme of the dates and times and i've showed up and the doctor wasn't there or they couldn't see me and the front desk lady tameka is very unprofessional and rude

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

I've been seeing Dr. Gates for years now but at his other location. This was my first visit to this…read moreoffice and I am so impressed. The staff was so friendly from the moment I walked in and I loved the vibe - the glasses are displayed so beautifully and I love the antique furniture and numerous plants throughout the space. It seems like they have so many frame options from brands I've never seen before and at reasonable prices. They have parking around back but I found street parking less than a block away. My eye exam was quick but thorough. Whether you need glasses/contacts/or an exam, I recommend Carytown Optical!

Very professional service rendered by Cynthia and her team. Bought a pair of Lunor frames a few…read moremonths ago and my, correction, crafted by Cynthia is perfect. I see better than ever and just might buy a second pair from Carytown Optical.

I've loved being a patient at Grove Eye Care. You know how everyone has a doctor visit they're kind…read moreof afraid of? Eye doctors used to be that for me, but after my experience with Grove Eye Care, I feel much more confident and relaxed. I had my first visit back in 2023. I was looking to start wearing contacts and to get a new glasses prescription. Booking an appointment was easy. My first visit is a bit of a blur since it's been over a year, but I did have main takeaways. Whoever it was that guided me in how to put on contacts was the kindest and most encouraging person I've met. In my experience, a lot of eye doctor visits have involved inpatient people (I can understand because I would feel inpatient hearing the same six letters over and over again). I did not feel this way with my contact teacher. She was there to support me and made me feel welcome. I highly recommend getting contacts here. The contact experience involves getting the right prescription for you with a doctor, learning how to put them on, getting trials for a week, then returning to see if you'd like to order them. I have VSP which helped with the cost and have enjoyed the Bausch and Lomb Infuse 1-Day contacts. As for eye exams themselves, on an annual check-up this week, I did have a more impatient examiner, who didn't really explain all the machines to me which I didn't mind as much because I felt more confident, but had wished she told me when bright lights were flashing. They have a machine you can pay extra for so you don't need to get your eyes dilated which is nice. My first examiner in 2023 did explain everything. I think you just need to ask. My doctor is Dr. Schwartz. She helped me with my contact journey as well as treating headaches and dry eyes. She's very direct and to the point and can answer any questions you may have. I've enjoyed having her as my doctor. During my visit this week, I explored possibly purchasing new glasses/lenses at the shop section. It was a bit out of my price range, but do know you can get your prescription for free and if you need the distance of your eyes it's a $10 charge. If you're feeling uneasy about eye doctors, this is a great place to feel more confident and comfortable with them. The parking is easy here with a lot out front. It's near Carytown. And there is a gender neutral single stall for bathrooms. I highly recommend.

Everyone is so kind here, and my appointments go super quick without feeling rushed. (No waiting on…read morethe doctor for ages!) I appreciate how the doctor shows you the scans of your eyes and explains the different things he's looking for and why. Have been seeing Dr. Levy for years but he recently retired. Now seeing Dr. Wong and still getting the same great service!

Dr Dalton and staff were professional and attentive. Upon arriving I was greeted by friendly front…read moredesk employees. The wait was less than 5 minutes. The examine from start to finish was detailed and thorough. Examine equipment was up to date and clean. As a matter of fact I saw it cleaned before and after use. The optical center is staffed with knowledgeable and talented professionals. The manager evaluated my prescription and insurance and made some wonderful eyeglass suggestions. She has many styles and top rated manufacturers to choose from. I did not feel rushed, but felt comfortable trying on many different styles and colors.

When you move to a new city, you have the joy of finding everything new. When you are vision…read morechallenged...that means a new eye doctor. This place was recommended by a co-worker and was everything she said it was. Very efficient, professional, thorough and competent. I had Dr Stoller who was great to work with. I would highly recommend this place. You get in and out quickly and they have great customer service.

Great work environment. I came in on a Saturday & was greeted by every Associate working this day…read more They were funny, welcoming, and friendly. The service was quick and the Doctor was very informative with my eye exam update. I always liked this location due to the area (tons of shopping) and the service. They have a huge parking lot. This area is very clean and well organized. I love they have the buy 2 for $89 deal. Very good option since I get 2 pair a year!!! I had no issues with my appointment and or pick up even with the delay due to snow storm. Very good store overall. The ladies were very great!

After a few months my wife's glasses developed a crack small crack at the top of one lense in her…read moreglasses. It kept progressing until it was about halfway down the lense. She called several times only to always having to leave a voice mail explaining the problem several times. We never received a call back. Very poor customer service. Once you pay, they're done with you. Buy at your own risk.

This place is the worst! I wish there was a zero rating. When we moved stuff into the unit it was…read morepointed out by my father he didn't see any rodent control devices. The plan was to only use the unit for two months however life happened so when we went to start moving the gear out 5 months later we found a mischief (rats) had moved in! Please do not move your stuff here!!!

We have had a storage unit with the company "nine mile storage" in Richmond, VA. last month we paid…read moreon the 5th online (it would have been a late payment if paid after the 6th). My husband received confirmation in the form of an email receipt (almost immediately) that states the date we paid, and how much. We then received a letter in the mail saying we owed our normal fee for the month coming up plus a 165 dollar late fee for "being late" the previous month. My husband immediately e-mailed them and even though he told them of our receipt from their very own company he was told two different times that it was because their system didnt register the payment on time. But it was THEIR system that sent us the e-mail which means logically you would make the conclusion that their system received the payment in order to send out a receipt, right?! I am beyond livid right now, we just have been through a lot financially and this is a set back that should never have happened and SHOULD BE FIXED.