I tried to return Oakley glasses frame that was purchased online and they won't do it. They told me to call their online customer service line. The person online said it shouldn't be a problem. He used to work at the Oakley store and does it all the time. He even checked with his supervisor to confirm.
Anyway, I let the store manager talk directly with the customer service person and she still refused to do it. The reason? It effect their sales at the store. They could do it, they just don't want to.
I don't blame the person who works there but this is such a ridiculously poor business model. I bought stuff online all the time and this is the first time that I have issues returning items in store. read more