Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

Dr. Mia Fripps is committed to outstanding customer care, ensuring thorough exams and asking…read moreinsightful questions. She takes the time to discuss your overall health and how your habits impact your eyes. During my visit, she emphasized the importance of staying hydrated and suggested allergy eye drops, which have significantly improved my eye comfort--I no longer experience the tiredness or dryness I used to. The entire staff at her office is equally attentive. Overall, it was a very positive experience, and I highly recommend her practice!

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Walked by this store 100 times and didn't realize they did eye exams…read more Made a next day appointment and saw an optometrist. Quick and easy. They have a huge selection of glasses a lot for less than $100. Everyone is very kind and knowledgeable.

Very helpful staff , many choices of eye glasses, knowledge of staff member, and the store looked…read moreclean and organized.

They were very quick and accomodating. Sonya was very nice and helpful. Will be coming back again.read more

I didn't come to get my glasses adjusted, but when mom picked up her sunglasses, I thought I'd get…read moreit done while we waited. The attendant had the audacity to lie to my face, telling me that since I hadn't purchased the frames from lens crafters, she couldn't guarantee the safety of the frames. Excuse me, what? I've never purchased frames from anywhere except Lens Crafters because of the service after purchase. I buy lenses and get them replaced elsewhere, but none of my frames have been bought anywhere else. Because of this, I KNOW these and all my frames were bought from lens crafters, wether that location or another so I did not appreciate the lie. The adjustment was done correctly and no damage was done to the frames. Lucky liar. I've been to this location before and had far more pleasant service, without being lied to. I'm not sure if this particular associate was new, stupid, or what, but I'd like to think this was out of the ordinary for this store. Either way, I'll be going to other locations going forward. Mom's sunglasses turned out well and she was happy with them.

Everyone was very nice, but after one hour and 45 minutes, my exam had still not begun. I booked…read moreonline and was told somehow it was double booked. I won't be using this chain again.

Update: They did refund my total cost. Got 3 pair of…read moreglasses - reading, sunglasses, regular ones. Went back a couple hours. Regular glasses broke as sales person were cleaning them-didn't have anymore of that style in stock so was told to come back Monday and they would have another pair. Reading glasses and sunglasses were good - at least I thought so. After leaving on the way home I picked up the sunglasses and they feel apart-WTH!

Regarding store, not doctors office- Called ahead and then…read morewent in to pick up my prescription glasses. The man working, Kevin, was fixing a customer's glasses (the only other customer in the store). I walked in, Kevin turned around and looked at me, I waved hello but he had already flipped around before I finished my friendly greeting. I continued to walk up to the counter and stood there waiting... within 10 feet of him. 1 minute, 2 minutes, 3 minutes, 4 minutes pass- no "Hello", no "I'll be right with you", no acknowledgment of my existence. Just completely ignored me. He eventually asked my name and handed me my glasses. Didn't check to make sure they fit, nothing- just handed them to me and I was on my way. I give people a lot of grace but this was beyond rude and left a very bad taste in my mouth. Will head somewhere else next time.

Natalie was very professional and helpful to us. she works in the optical shop she was very…read morefriendly. loyal customers Virginia Green & James Green & Mary Ann Holmes.

One of the best optical experiences I've had! So first, a few things to know. When scheduling a…read morevision appointment with the eye Dr you enter from the external entrance, as you cannot get to it from inside the store. Seems strange right, but it's because the Dr is independent of Target, and basically rents the space. Anyway, appointment with Dr. Mauro and her staff was great. Everyone was very friendly, fast, and efficient. No one likes being dilated ever, but she made the experience easy and I didn't even tear up too bad haha. The front desk staff were great as well, so I recommend anyone to make an appointment. Only downside is you can't use your Target Redcard on this side for the vision exam, again because they're independent. No biggie though, but just good to know. You can also book your appointment online, which I love! So after the vision exam, left out and walked down the sidewalk to the main entrance of Target to get to the Optical side where I can get glasses or contacts. The staff in this portion are Target employees, were very fun and friendly, and I enjoyed them trying on glasses with me and just making it a great environment! You CAN use your Target Redcard in this section, which was awesome! The promotions they had were great, but in my case was better to go through my insurance. Either way it was honestly the most affordable place I've purchased glasses in the 10+ years I've been in the market. It was less than $100 out the door with designer frames, but I did add on the protection package, which put it slightly over. The nice thing is the return policy is generous, and the discount for 3 months after your purchase. Do yourself a favor, and just go!

Emily was great and very patient with me. I'm old and it took a while and she was wonderful!…read moreThe glasses look great and the prescription sunglasses are a lifesaver!

Dr ****** has shown no real interest in my issues, had laser surgery to remove white film over eye…read moreafter having cataract surgery two and a half years ago. He treated it w laser and has made the white floater now cover my vision at will. The laser did not correct the issues, I have to wait another month before he gets access to laser and can fix this issue. I told his nurse it is very difficult to see, especially drive w this white floater coming over my vision at will. They told me I hv to wait until he has access to laser!

I went to VEI at Short Pump because my wife had a good experience there. I was careful to make an…read moreappt with the same eye doc she saw. When it was time for my appt, I didn't get the eye doc I requested -- got someone else instead. patel (not who I requested) rushed me through the exam. I filled the prescription ($600) and can't see at all through those glasses. I don't understand how my $10 off-the-shelf reading glasses work yet my $600 prescription glasses from VEI don't work AT ALL. My eyesight is so blurry with the VEI glasses, that I suspect patel made a mistake during the rushed exam... or wrote the RX incorrectly, or the glasses were built incorrectly. Nearly a year later, I decided to give VEI another chance. Again, I requested the same eye doc my wife had a good experience with. VEI didn't bother to call me back to make an appt. PROS: It's a nice facility It's conveniently located CONS: The eye doc I saw wasn't the eye doc I requested The eye doc I saw rushed me through the exam The $600 glasses I purchased as a result of the exam are unusable Lazy front desk staff When given a second chance, they blew it I made the mistake of trying VEI the first time without checking Yelp first. Had I checked Yelp, I would have seen all the 1-star and 2-star reviews and would gone elsewhere (and would have saved $600). Lesson learned: check Yelp first! I'm going elsewhere and telling my wife not to recommend or refer VEI to anyone.

Great Christmas traditions ! Don't like Black Friday ' ! Parking was tough ! Stores are hurting for…read morestaff! Security was good!

I am a newbie to Short Pump! This place was absolutely amazing, I can't wait to go back…read more The selection of stores and variety of items sold were in abundance. The value was a bit unexpected as I assumed this would be more in line with outlet pricing. No biggie though, I thoroughly enjoyed myself here, and the fact that it wasn't completely overwhelming. As far as service, everyone seemed happy and welcoming from the employees in the establishments to the actual customers visiting.