Dr. Fripps is great! I found her practice last year in searching reviews of course, and even better…read morethat it was close by and convenient. It's always very easy to schedule appointments and you can literally take a visit on a lunch break, as she is efficient and honors appointment times. So much respect for doctors and practices that try their best to stay on time and respect your time as well. All of the staff are friendly, they do a great job explaining what to expect, and it's no frills billing that you pay during your appointment time. Aside from my routine eye exams, Dr. Fripps has excellent chair side manner and holds space for you to address any questions or concerns you may have with your eyes. Then not only does she make recommendations, but also tries to give 2-3 recommendations in varying price points and locations (online vs retail) for whatever budget you may be hoping to stay within. This is one of those places you almost wish you visit more than once a year or so, but it's a welcoming practice and she remembers little details about you even though visits are infrequent. Highly recommend!

I'm a previous patient/customer and had an annual eye exam performed here. All went smoothly and…read morethe doctor was good. So much so that I decided to return again. On the flip side, I'm not sure why businesses have an email form when there doesn't appear to be a willingness to respond to submitted emails. I submitted a question by email and have allowed two business days to go by. No response. It's not always easy for me to call during normal business hours, so I had thought the email using their own form online would be a good solution.

Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Walked by this store 100 times and didn't realize they did eye exams…read more Made a next day appointment and saw an optometrist. Quick and easy. They have a huge selection of glasses a lot for less than $100. Everyone is very kind and knowledgeable.

60 Days... No response, no attempt to make it right. I've spent thousands at WB over the years…read more This really shows you what they're made of.

They were very quick and accomodating. Sonya was very nice and helpful. Will be coming back again.read more

I didn't come to get my glasses adjusted, but when mom picked up her sunglasses, I thought I'd get…read moreit done while we waited. The attendant had the audacity to lie to my face, telling me that since I hadn't purchased the frames from lens crafters, she couldn't guarantee the safety of the frames. Excuse me, what? I've never purchased frames from anywhere except Lens Crafters because of the service after purchase. I buy lenses and get them replaced elsewhere, but none of my frames have been bought anywhere else. Because of this, I KNOW these and all my frames were bought from lens crafters, wether that location or another so I did not appreciate the lie. The adjustment was done correctly and no damage was done to the frames. Lucky liar. I've been to this location before and had far more pleasant service, without being lied to. I'm not sure if this particular associate was new, stupid, or what, but I'd like to think this was out of the ordinary for this store. Either way, I'll be going to other locations going forward. Mom's sunglasses turned out well and she was happy with them.

Update: They did refund my total cost. Got 3 pair of…read moreglasses - reading, sunglasses, regular ones. Went back a couple hours. Regular glasses broke as sales person were cleaning them-didn't have anymore of that style in stock so was told to come back Monday and they would have another pair. Reading glasses and sunglasses were good - at least I thought so. After leaving on the way home I picked up the sunglasses and they feel apart-WTH!

Excellent customer service and products! Caring and qualified staff! Definitely highly recommend…read morethem!

Two people working, they said they would be with me shortly. I waited patiently and one person…read morebecame free. He then went to the back and started looking at a computer screen and completely ignored me. His coworker called his name to get his attention to come and help me. I said never mind and walked out. Stay away from this place.

Regarding store, not doctors office- Called ahead and then…read morewent in to pick up my prescription glasses. The man working, Kevin, was fixing a customer's glasses (the only other customer in the store). I walked in, Kevin turned around and looked at me, I waved hello but he had already flipped around before I finished my friendly greeting. I continued to walk up to the counter and stood there waiting... within 10 feet of him. 1 minute, 2 minutes, 3 minutes, 4 minutes pass- no "Hello", no "I'll be right with you", no acknowledgment of my existence. Just completely ignored me. He eventually asked my name and handed me my glasses. Didn't check to make sure they fit, nothing- just handed them to me and I was on my way. I give people a lot of grace but this was beyond rude and left a very bad taste in my mouth. Will head somewhere else next time.

One of the best optical experiences I've had! So first, a few things to know. When scheduling a…read morevision appointment with the eye Dr you enter from the external entrance, as you cannot get to it from inside the store. Seems strange right, but it's because the Dr is independent of Target, and basically rents the space. Anyway, appointment with Dr. Mauro and her staff was great. Everyone was very friendly, fast, and efficient. No one likes being dilated ever, but she made the experience easy and I didn't even tear up too bad haha. The front desk staff were great as well, so I recommend anyone to make an appointment. Only downside is you can't use your Target Redcard on this side for the vision exam, again because they're independent. No biggie though, but just good to know. You can also book your appointment online, which I love! So after the vision exam, left out and walked down the sidewalk to the main entrance of Target to get to the Optical side where I can get glasses or contacts. The staff in this portion are Target employees, were very fun and friendly, and I enjoyed them trying on glasses with me and just making it a great environment! You CAN use your Target Redcard in this section, which was awesome! The promotions they had were great, but in my case was better to go through my insurance. Either way it was honestly the most affordable place I've purchased glasses in the 10+ years I've been in the market. It was less than $100 out the door with designer frames, but I did add on the protection package, which put it slightly over. The nice thing is the return policy is generous, and the discount for 3 months after your purchase. Do yourself a favor, and just go!

Emily was great and very patient with me. I'm old and it took a while and she was wonderful!…read moreThe glasses look great and the prescription sunglasses are a lifesaver!

This has more to do with the optical business that is connected. They are unprofessional. I ordered…read moremy glass June 27th and here it is July 13 th not even ready. They say 7 to 10 business days. So subtract 2 days Monday and Tuesday for the Fourth of July and still they are not ready. I called and asked for my money back or a discount and received nothing I am going to take my. Business else where. After my bad experience I finally went back. I had an emergency my glasses were basically destroyed. I went to a number of places and they were scared to even try. I believe his name is jimmy, he did it in less then 5 . Thank you so much....

I went to Virginia Eye Institute on Aug. 19 because of irritation from a stye. During my initial…read morevisit, Dr. Jason Chiappetta told me he did not want to prescribe any ointment until I was evaluated by a surgeon in the same office. I was referred to Dr. Bearden and was specifically told to bring a driver to that appointment. I saw Dr. Bearden on August 26, approximately 45 minutes after my scheduled 3:50 p.m. appointment time. After the evaluation, Dr. Bearden essentially told me the same thing I had already been told during my previous visit. The only difference was that he prescribed an ointment to be applied three times a day and asked me to return in three weeks to see how it looked. What is especially frustrating is that I was charged another copay and my insurance was billed for what felt like essentially the same evaluation and information I had already received about a week earlier. I do not feel that the second visit provided enough additional care to justify another office charge. Based on this experience, I am extremely dissatisfied with Virginia Eye Institute. I would not recommend this practice based on how my appointment was handled and the way I feel my insurance was billed. If I could give less than one star, I would.

Lovely outdoor mall at the area. I can see this is a really good neighborhood. Very well paved and…read moreconstructed. Kids play area through out the mall. Great for family. I love it has hallway/balcony. It's great for the hot days and rainy days. We were there in the middle of heatwave. Definitely helped a lot. Great selection of brands and shops, fashions, accessories, shoes, food and beverage etc. I don't really see any sale or discount signs at any store. Most likely just regular prices.

We came to this place to get some ice cream from Cold Stone, but it turned to be a such a fancy…read morepleasant shopping center. It was open space layout with two floors of structures. In open spaces they had lots of kids activity and relaxing spots. Whole area was kept clean and constantly monitored, excellent service all around. There were several escalators, elevators and restrooms throughout the shopping center. Plenty of parking spots were available all around, pavements could use some improvement. As we walked around for a bit, I found many of my favorite stores like Lululemon, Dick's, Lego, H&M and an Apple Store too. It was a good mix of popular and expensive brands. They had Macy's and Dillard's departmental stores. Several of the restaurants included CFK, Chick fil a, Chipotle, The Cheesecake Factory, Texas De Brazil, Magliano's and lots more. Initially we went just to just visit Cold Stone, but we ended up spending couple of hours at this shopping center. I also found the rare Capital One cafe. We spent time shopping in Dick's as well. Overall I was really impressed by the quality and offering of this shopping center but since it's outdoor, feels very sweaty walking on hot days..