Everyone was very nice, but after one hour and 45 minutes, my exam had still not begun. I booked online and was told somehow it was double booked. I won't be using this chain again. read more

Update: They did refund my total cost. Got 3 pair of glasses - reading, sunglasses, regular ones. Went back a couple hours. Regular glasses broke as sales person were cleaning them-didn't have anymore of that style in stock so was told to come back Monday and they would have another pair. Reading glasses and sunglasses were good - at least I thought so. After leaving on the way home I picked up the sunglasses and they feel apart-WTH! read more

Eyemart Express - Eyewear & Opticians Near Me - Henrico, Virginia

Excellent customer service and products! Caring and qualified staff! Definitely highly recommend them!

I came in to get my glasses fixed because they were warped. Michelle was great and very helpful. She had my glasses fixed and feeling great in a couple minutes. read more

Eyemart Express has a good selection of frames at a variety of prices. They usually have the lenses you need, and if they do, you'll have your glasses within a couple of hours. If they don't, you'll have your glasses within a couple of days. They're used to working with insurance and can tell you how much the glasses you choose will cost after insurance. And you can get a second pair either free or at a great price. read more

I bought two pair of progressive glasses for $300. The glasses were not useable The progression area available on the glasses to see up close was so small that I had to keep moving my head to find the spot to be able to read You get what you pay for. read more

This is definitely the place for me!! My peeper's mean everything to me. I don't take anything for granted especially my eyes. I have been going to Foreyes for what I thought were reasonably priced glasses ( when you want extra pairs, or have no insurance), however they were starting to get out of control with misinformation and lack of accountability. I had to find another place to go quick pronto, especially since my prescription changed which rendered my other glasses useless!! (Foreyes refused to adjust my prescription, even though it had been a couple of months since my purchase, but I digress) One of my spirit children recommended this place, and I'm very happy with my purchase. The staff was friendly and accommodating, I purchased 2 pairs of lined bifocals for a total of $79 ( they don't accept my insurance, but for the price it was not a deal breaker), my glasses were completed in 45 minutes!!! The best part of everything was that they got my bifocal line perfect!! (Foreyes hasn't mastered this for me). It's extremely important for all aspects of my readers to be on point and they checked of all the boxes. Don't take my word for it, go check them out. read more

Eyemart Express - Excellent sale! - Eyewear & Opticians Near Me - Henrico, Virginia

Brought my mother her to get new glasses...what great selection of eyewear!! I am thinking of coming back to get a pair for myself!! The glasses are sent off, so you may have to wait a week or so, Butt here is free text alerts. The staff are super friendly and helpful. read more

Eyemart Express - Eyewear & Opticians Near Me - Henrico, Virginia

I was at EYEMART EXPRESS last week & Suzie gave me information over the phone & answered all my questions satisfactorily over the phone. The special deal going on now is amazing & better than at another large chain vision store. So, I visited them & was serviced by Laura. She is thorough, customer-friendly, to the point, efficient & professional. I got the eyeglasses I want & they ate being made now. They'll notify me when they are ready. Thank you EYEMART Express on West Broad St inside Plow & Hearth shopping center. A very clean & organized establishment mindful of COVID-19 virus so they make sure everyone sanitizes before seen. read more

Kevin was amazing! He helped us both choose frames that fit our faces! He was so patient while we dithering over all of the options. I needed progressive lenses and he explained that I might need different lenses for computer use. AMAZING! I can use my computer comfortably for the first time in years read more

As a previous customer I received a call from Shonta (not sure of correct spelling) informing me of a sale that was going on. She told me the details of the sale and I told her that I would be in the next week. I arrived at the store and started looking at frames. Shonta was working and while I was looking at frames asked for my information and then told me that my prescription was expired. I told her that I had gone to my eye doctor and that my prescription was the same with no had no changes. I was looking to purchase a few pairs of prescription sunglasses. She said that it didn't matter, she would not sell me glasses. I asked her if there was anything that she could do and she said "No" and just looked at me. No apology, no lets find a solution, nothing, so I left the store. After thinking about what had happened I decided to call the store to speak with the manager. I called the store later in the afternoon and Shonta answered the phone. I asked her if there was a manager that I could speak with and she said she was the manager. I told her who I was and she said, "what do you want me do, I told you you won't sell you glasses". I told her that I was calling to offer solutions so no one else would drive to your store to make a purchase, one you solicited for, only to be told no. It would have been very easy for her to look at my prescription information prior to calling me, since she was looking at my file anyway, to let me that my prescription was expired. That an expired prescription means I'm not allowed to make a purchase. If this had been said, she could have offered to see if I needed to see their optometrist or bring in a prescription from my doctor. While I was in the store she could have also offered for me to call my doctor to see if he could send over an updated prescription, anything other that nothing. After this her only response was still "what do you want me to do" over and over again. Shonta was incredibly unprofessional and rude both in the store and over the phone. When I asked her who owned the store she said call corporate if you don't like it. I asked her to spell her name for me and she responded by saying "I don't need to tell you my name, I'm not selling you anything". I have been buying glasses at this location for years. I have found the employees to be knowable and courteous and I have referred friends and neighbors to this location. Unfortunately after my experience today I cannot recommend anyone to shop here. read more

My 7yo is autistic, and my 2yo is, well, 2. The staff here was so amazing. My 2yo needed glasses and when the boys started having a hard time in the store, the staff literally came outside and tested pairs of frames on my little guy in the car!! I won't go anywhere else now, and that's a lot of business; both my sons AND my husband wear glasses! read more

Eyemart Express - Eyewear & Opticians Near Me - Henrico, Virginia

ABsolutely the best! Had my glasses ready in less than an hour. Very helpful optical assistant. Perfect glasses and fit and OH the price - SO cheap compared to everyone else. Don't miss this one! read more

I truly love Plato's. But they are proven to be hypocrites. One day last week a women walked in . No mask. They sold her a medical one for 1.00 so tonight a employee had the madk as a chin guard. She was marking down items. A young man wearing a mask had to tuck and walk away. I left early. Practice what you preach. read more

I had a great experience today at Eyemart Express!! Susie and Ni were wonderful to work with. Susie was very kind, professional and helped me choose the right glasses for me . My glasses were made quickly and Ni took lots of time making sure I had the perfect fit!!! read more

Every time I go to this Eyemart store I have such an amazingly great experience. Teyla is truly a professional and cares about her customers. I've taken my daughter for glasses and sports goggles for a couple of years and the staff, especially Teyla, has always made it a pleasant experience. Just recently I got 2 pairs from there for me. Teyla thoughtfully helped me decide on frames and walked me through the ordering process efficiently. Kudos to Teyla for being attentive, prompt and professional!! read more

Worst customer service ever..... My husband took our son there on a Saturday to get glasses. After they picked out a couple pairs of frames they called me to make sure I am ok with the style they chose. Afterwards they went back to the store to order. It was 5 minutes before end of business day and the employees there would not let them in, they already locked the door even though it was still 5 minutes from closing. So we had to return another day to make the order. This time I took my son in and got there at 4:54, there was only one person working and she was helping another customer. We had to sign in and wait. After about 30 minutes of waiting, I grew impatient and asked whether they have another employee that can help us. She said there was another person but she is not sure where she was. Then this other person (Teylla) finally came to the front of the store to help us. I told her it would have been nice if we did not have to wait for so long, since they should always have more than one person on staff, considering it takes a long time to help each customer. She immediately got offensive and told me she had to use bathroom and then eat and blah blah. I thought it was too late for lunch and too early for dinner so sounded like excuse to me but decided to let go so we can order the glasses. While she was typing into her computer I told her that we want to order 2 pairs. I believe she heard me but she totally ignored me, so I asked her whether she heard me, giving her the benefit of the doubt that she may not have heard me. She gave me a look then told me rudely she heard me and I needed to give her a chance to understand her computer (whatever that means). I said "that is fine but you could at least acknowledge that you heard me". Then she made a smart ass comment about I gave her 2 pairs of frames so obviously I wanted to order 2 pairs. This does not even make sense, because the 2 frames were the possible choices and we only chose one pair but want to get 2 pairs made with the same frame. So I told her as such then she got even more rude and told me I did not give her a chance to get into her computer. It has been a few minutes since she was typing into her computer so everyone would have thought she was already in the system by now. Again I told her she could be a little nicer and she told me flat out I did not have to get the merchandise from her at all. Of course at this point I had enough and would not tolerate her bad behavior anymore and decided to just leave and give my business elsewhere. Before I left though, I got the store manager's number and name and will definitely call the next day to talk to her about it. I can't believe how rude this person is. First taking breaks (even her coworker does not know where she was) then gave me such a bad attitude. I will never give this place any business. read more

the worst racist experience i have ever encountered!!! not only did no one address me until i was in the store for 20 minutes while being profiled by the two attendees but then was told that i can go to four eyes down the road because they were sure they could not assist me in a simple request for gold wire glasses. when i arrived at four eyes i was greeted 1 minute after entering the store. told them about my experience and another couple with there children over heard and said they had the same experience. i will be filing a report with the bbb. if i could give you a negative point zero i would. read more

Called to set up an eye exam and to get glasses. I was told that they no doctor that could do an eye exam, and they have not had one for a year. Was told if I go to a different location, get an eye exam, and bring them the prescription, they will fill it. Um, why wouldn't I just pick out glasses where I get the eye exam? Not sure how they stay in business. read more