Everyone here is amazing! Every doctor takes the time to explain things and is so professional. The…read morestaff are always so helpful the front desk always greets you with a smile. I Highly recommend.

I had a wonderful visit with Dr. Poling. However, when I went to order my glasses, it was an…read moreentirely different experience. The optical tech helped me pick out a pair of sunglasses. I chose a pair of Costas. They were very expensive, but I was excited to invest in a nice pair of sunglasses. After I was fitted for them, I went back several weeks later to pick them up. I had ordered progressive lenses so that I could read and see far away. The transition of closer to far away was not good, and I could not see to read at all with them. The tech was very nice and said that she would order a new pair and have the lenses adjusted. When I went back the second time, then I could see to read, but could not see far away. The tech became very frustrated and walked away when I told her that I still could not see. She sent a different tech over to help me who said they would refund me for my glasses. I told her that I didn't want to be refunded, I just wanted to be able to see clearly out of the glasses that I was paying so much money for. She escorted me to the front, and I asked her why she was not offering me other alternatives for glasses that might work better with progressive lenses. She was dismissive and told me that she could not help me. If there are certain styles of glasses that do not work with progressive lenses, I should've been told that up front. I also expected a much higher level of customer service to try and find a pair that would work for me. I felt blamed, dismissed, and disrespected. I will not be going back. I called a few days later to speak to the office manager to share my experience and no one returned my call.

Pleasant staff Selection of eyeglasses are outstanding…read more They provide Quality service

Clifford and Shelia, Thanks for your help and expertise over…read morethe years. I have lived in Lakeside for over 40 years. And have been going there for new glasses and repair for at least 20 years. Yesterday I went there to see if they could fix a pair of glasses with an expensive flexible frame that needed repair. The screws needed to be replaced. They were worn down so bad I didn't think they could be removed. It took a while but Clifford got them out and replace them. When I told him that I didn't think anybody could fix them he said they were the only people in Richmond that repaired glasses. Also, he wouldn't let me pay him for the work. Tom Clarke

I went in to get fitted for contact lenses. They didnt have my prescription in stock and I got a…read morelecture about having cataract surgery despite telling the doctor I do not want such surgery. I was ignored.

Very friendly staff and the Optometrist did exactly what was needed without adding unnecessary cost.read more

I have been wearing eyeglasses my entire adult life. Never I had such a comprehensive eye exam as…read moreI did today. I have an issue with double vision, which makes it a little bit difficult to find exactly the right prescription for me bit Dr. Pederson Took a lot of time to be sure that the prescription was right. I look forward to picking up my eyeglasses in a couple of weeks. I will never go anywhere else to get my eyes examined after my Wonderful experience at Brook run vision Center

Love the staff they all are very friendly and Dr. Peters is the best. I've. even going to them for…read moreyears.

Been going to Dr Lucas for several years. She & her staff are very friendly. Dr Lucas is detail…read moreoriented and offers very valuable information during your visit & her staff is very good with follow up when needed.

I have been going to Dr Lucas for years, ever since she left VEI. I was so happy to have found her…read moreagain. I have been very pleased with prescriptions she has written for new glasses. She is caring and attentive to concerns. Her office staff go out of their way to make you feel comfortable and help with insurance. Can't say enough good thing!

Most thorough eye exam I have ever had. The staff and doctor are friendly and really care about…read moreyour care. I can't recommend them enough.

I have worn glasses and contacts for a very long time. In 2010 or 2011, I met someone who had lasik…read moresurgery and she was telling me it was the best decision she's ever made and her only regret is not doing it sooner. In 2021, I told my eye doctor I wanted lasik because wearing glasses and contacts just ain't it and I am tired. Lol. They recommended a place to me that they work with. I called them a couple of times, no call back. I did my own research and found some good reviews at Lasik eye institute. I got an appointment right away, went in for the consultation. Everyone was great, everything went fine. They explained everything in details to me. I was excited to do it but it took me a while to come up with a date because I was so nervous. I finally decided to do it last month and although I was still nervous, I knew it is the best decision. The staff, doctors, and surgeon makes everything easy and I wasn't as nervous. You meet with the surgeon before the surgery. He explains everything. The procedure was about 10-15 minutes long. I only felt pressure in my eyes. The surgeon talked to me throughout letting me know what was going on and assuring me that I was doing great. That was very comforting. Like I mentioned, so far my experience has been good but my only issue is that, it does take a while to get someone at the center to speak to. When you call you get the customer service people and they tell you they will put a note in so someone from this location can give you a call. It has been 3 times that I have waited 3 to 4 days before getting a call back. I went to see my eye doctor and I had some questions regarding my surgery and asked for someone to call me back but still haven't gotten a call back. This makes be nervous because you only get a postop visit the day after surgery and they tell you to call if there any issue. Overall, great experience. I should have done this sooner. I have recommended this place to a lot of people already. I am only giving them 4 stars because of the calling thing. But everything else was great.

Overall visit was good but had a nurse called Tanya who was condescending and talking to me like an…read moreidiot I did not like that. Talk to your staff about how they treat people and talk to people.

Sadly eye doctors like dentists operate more like for profit industries these days. while the staff…read morewas friendly, I experienced an unexpected charge when going to get a new glasses prescription. Due to the fact I checked that I wear contacts without asking they did a contacts fitting not covered by insurance that led to an additional $55 dollar charge. This was not communicated up front, which was frustrating.

They say hindsight is 20/20... so have the foresight to come here for all your eye care needs…read more RVA Eye Care has been my family's vision specialist for many years and the only thing that might change is our prescriptions! We are here to stay! The office is conveniently located near Willow Lawn, but they also have other locations in RVA. This space is clean, sleek and comfortable. The front desk assistants are always pleasant and helpful. Your eye exam at RVA Eye Care will be flawless. The assistant takes you into the pristine exam room and gives you a series of eye tests to aid Dr. Rainer in evaluating your vision. The technicians are thorough and well trained. I love the new glaucoma testing machine, I didn't feel a thing! The instruments are always sanitary being cleaned after each patient. Then Dr. Rainer, who is always so personable and professional, goes over all your results and explains your tests and charts in detail. You never feel rushed when he is reviewing your images, history and prescription. His expertise is superb and you will have peace of mind (and eye) when he's finished with your examination. Your eyeglass fitting will be efficient, relaxing, and precise. I sat with Rian, who was patient and extremely attentive as I made my choice. She even told me they painstakingly sanitized their entire collection of glasses during the Covid crisis. They wear the appropriate PPE and disinfect every pair of glasses (including tables and chairs) after the customers try them on! The selection is extensive, and they carry brands not found at those "chain" stores, so your fashion eyeglasses are will be unique. They are always willing to clean, tighten and adjust my eyeglasses and sunglasses with pleasure! And I have quite a collection! For a fabulously friendly, focused and framed experience, the choice is crystal clear: RVA Eye Care, eye wouldn't go anywhere else!