I had an accident with my back up glasses and really didn't think they could be saved but took them…read morein to see what could be done The young lady there said she would see what she could do and in about ten minutes handed them back to me looking like new ! Not only that I wasn't charged for the repair. I have been to this store several times over the years and have always had nothing but a good experience. They get busy and maybe you have to wait a little to be helped but they get the job done quickly and with a smile.

Get more people working waited 1/2 hour and there's still 4/5 ahead. Workers taking way too much…read moretime on customers ! Makes a customer never want to come back no be right with you . A total mess !!!!

This large shopping center is in a great location, just off I-95 south of Richmond and with…read moremultiple entrances from US-1 / US-301, some of which have traffic lights to make it even easier. The main anchor is Kohl's, but there are also a number of other large chain stores here - Ross, TJ Maxx, Ulta, Home Goods, PetSmart and a Kroger supermarket with fuel center. Several outbuildings and the parking lot has some odd angles making for an interesting intersection or two. [Review 11974 overall, 1757 of 2019.]

My kiddo had an appointment here and the good part is that we had a red-haired gentleman technician…read morewho did the puff-of-air eye test, and a technician named Leslie who were both fantastic. They were both friendly and helpful and wonderful. Unfortunately, pretty much everything else was very disappointing. We walked in and there was a young mother there with one child getting an eye exam, and another one who was on the spectrum. As my kiddo and I were getting checked in, the lady at the desk continues her conversation with the others about how the mother needs to manage her child, and how she wants to punch the child but she knows she would go to jail. As a customer, I was disgusted that she would be bad mouthing another customer in front of us. As the mother of another autistic child, I found it DEPLORABLE that she was expressing her desire to assault a handicapped 6 year old. I KNOW that she was not going to follow through and was just venting, but trashing a handicapped child is just low. And I will also add that a whole lot of the problem could have been... moved along... if their new eye exam system weren't such a mess. They have transitioned in the year since we were there last, to an online appointment. The in-house tech does what she does, and then you wait FOREVER for a doctor to initiate a FaceTime call to do the exam. Our appointment took 1 hour and 50 minutes, and the majority of that was spent waiting for the call. Instead of opting for high-end equipment for remote eye exams, maybe hire a doctor to actually show up and move the line along? I also have to say that it is somewhat annoying that their pricing is really a mess. Huge signs everywhere: "Two pairs of glasses with eye exams, $89.99!" And the fine print is that the $79.99 frames are what is included, you pay more for higher-priced frames. So we picked out two pairs of $79.99 frames, but apparently that is the BLUE $79.99 frames, the GREEN $79.99 frames would be $150, so if you get a green pair and a blue pair of $80 frames, it costs $130ish... confused? Yes, me too. But I would be able to deal with the slow wait times, and the weird pricing, but the unprofessional threats about someone barely in elementary school absolutely turned my stomach.

Initially brought my daughter there for a new pair of glasses. After she decided on her pair we sat…read moredown with an associate to determine her bi focal width and we basically told the associate that we wanted it to be placed at the same width as her glasses she had on. For some reason the associate didn't think that line was appropriate ( it s been that way for almost 10 years) and decided to adjust the line to a higher width. After about a week from receiving her glasses my daughter complained of headaches and that she was having trouble seeing clearly so we figured it was because of the bifocal width and took them back . When we took them back the associate (who I found out was the GM of the store was very defensive and rude when I tried to explain the issue and how we felt it should be corrected. She even let out a loud huff as I was talking as if we were a problem for her to assist us. The other issue I have , and it wasn't just me who felt this way was that the associate who sits at the counter greeting and assisting customers when you walk in also seemed to have an ongoing attitude and the was very unsanitary as she walked out (after asking numerous customers if they had light) and preceded to just step outside the door to smoke but the disturbing part was that when she came back in never even washed her hands or used hand sanitizer! Fast forward to today 06/27/26 1100, my two daughters and stopped by to pick up the glasses and I purposely stayed in the car. When my daughters came out with the adjusted glasses they mentioned how rude that this same lady that sits at the front counter was! I spent $255 out of pocket for glasses to be made to feel like we were a "bother" to some of the staff there. This location Probably needs a purge of some of these staff members as they have no clue of what customer service means. And where their salaries derive from. I'm also going to reach out to corporate as well

Cataract Surgery. 9/15/26…read more Thanks to Dr Philip Covid for the fantastic job he did with my cataract surgery. I'm very satisfied with the new lens he put in my eye and I highly recommend his work. Thanks also to his wonderful staff at both Huguenot Bridge and VEI Ironbridge where Ginger was especially helpful. Ernestine Johnson

They were very nice at this location, but I wouldn't recommend them because my visit there wasn't…read morethe best. Yes the staff was nice, the process was not. Meaning I left without getting any glasses. I asked for help with the glasses and I don't feel as though I got the help I needed. So I left, but to return because they didn't include some information on my prescription. Another wasted trip time and gas. So no I won't be returning to them in the future nor would I recommend.

This place was wonderful!!! Everyone there is nice and friendly and very informative about my eyes…read moreand the care I needed to get new glasses!! I would recommend them to anyone!!

I am a new patient to Virginia Eye Institute, I came because Dr David Mohrman was my optometrist at…read moreFort Lee, the staff were very friendly and very efficient. Dr Mohrman will take his time and work with the patient, which is something you don't find very often I give Virginia Eye Institute and Doctor Mohrman 5Stars

I'm blessing this review with 3 stars out of pure kindness. It took me three full days of playing…read morephone tag with the receptionist before I realized I will do my business elsewhere. Last year I bought my contacts from Walmart after having an eye exam at a Walmart in a different city. Apparently the locations are not all affiliated so my contact prescription had to be faxed over-cool , not too bad. This year, i figured I would get my eyes checked here since my info/insurance was still on file . Big mistake!! The first time I called around 2pm the eye doctor was off for the day ... so I called bright n early the next day only to be told the location where I purchased my glasses and contact are in no way connected to the actual eye exam department!! What in the world! So the eye doctor didn't have my insurance on file .. just the ppl who sold me my contacts. Now, if you have ever been in Walmart you know that the two departments are literally walking distance from each other. I had to explain to the receptionist over the phone in the exam department that she can call the other department and easily see my insurance plan ...this is still day two. She told me she would check and call me back. Day 3- I get a call from the woman around 4pm telling me that she found my insurance but I would have to pay out of pocket for my contacts and $35 for the eye exam. I eventually realized that Walmart did not accept my insurance but the way the lady worded it was in a way that one would think the cost I was supposed to pay was after my insurance was applied. I'm not sure if it was her lack of communication or simply the companies way of manipulating the information they give to get customers but I was royalty pissed. Moral of the story call your insurance to get a list of locations that except your plan completely so you don't get played.

Horrible customer service- after seeing a few eyeglasses online I might be interested in , decided…read moreto visit store. Four visible employees but no hello or help whatsoever. I went to front desk to ask about specific brand, got a hand wave indicating the back of the store with absolutely no follow up. I had previously visited For Eyes, Eyemart Express, Sam's Club, and even Walmart where I was greeted and offered help. Needless to say, I left ,never to return. Too many young people in charge of this store, all about themselves and totally unconcerned for their customers. This review is for America's Best not Walmart!

Great, Great and Great . I've been a returning customer for 4 years maybe five now. I've had…read moreseveral frames that I wanted my prescription put in and they did a great job. Also purchased a pair of frames I purchased from them on site. Friendly Staff and very knowledgeable. K. Hicks

Was able to pick out 2 pair of glasses for my teenage daughter with ease and fair prices.read more

Terrific staff, always helpful and friendly. Dr. McGarry is great. She always takes time to…read moreexplain my exam results and answer my questions.

Superior expertise in eye care and also are considerate of expenses and make their patients feel…read morelike family! I have been going to Swift Creek over 30 years! GREAT services for all ages and ophthalmic issues.

Takes a long time to get an appointment. They're unable to email information, only fax. I won't…read morebe going back. Just too much hassle.

I called to schedule my son an appointment and was told they had an opening on Sat. March 08 at…read more1pm, come to find out, they aren't even open on Saturdays. Is that some crazy shit or what? Mean girls are out!!

Frist time doing business with Chester Optical. Since my vision has changed and my prescription has…read moregotten more detailed over the years, I decided to go with a privately owned business where the quality of work would more than likely be better. I hate having to go back and forth to get a good job done from anywhere. If they don't have time to do it right the 1st time then they are probably wasting my time, (depending on the circumstances of course). Ben did a great job on my prescription the 1st time. I don't think anywhere else could have done better. Yes I will do business with him again.

How are people giving 5 star ratings that are not from this state, and suspiciously a first time…read moreYelp reviewer. Sounds as fishy as this lousy eye glass store. This business has closed down and reopened more than once each time not providing customers with their merchandise they had already paid for. I was ripped off and paid way to much for my glasses which is unfortunate and am warning people not to fall into their trap.