I take my daughter here all the time , it's way better then our old eye doctor as we dnt gotta wait…read more2 weeks to get her glasses . I've alrdy reviewed this place once but I wanted to give a shout out to the employee Terrika D.. the wait is always an hour or so cuz this place is BUSY, and never enough employees at the tables .. but today we were in and out with two pairs of glasses in an hour .. Terrika was super helpful and pleasant . She got us in and out and my daughter loves her glasses . .thanks again girl

They were very helpful in helping with finding glasses but they are a little pricey. Safely my…read moreinsurance did not give the coverage that I needed to purchase glasses.

This large shopping center is in a great location, just off I-95 south of Richmond and with…read moremultiple entrances from US-1 / US-301, some of which have traffic lights to make it even easier. The main anchor is Kohl's, but there are also a number of other large chain stores here - Ross, TJ Maxx, Ulta, Home Goods, PetSmart and a Kroger supermarket with fuel center. Several outbuildings and the parking lot has some odd angles making for an interesting intersection or two. [Review 11974 overall, 1757 of 2019.]

Q'Asia was such a great help this evening right before they closed!! she answered all of my…read morequestions no problem and help me get what I needed ordered for pickup on a later date. Thank you Q'asia!!!

My kiddo had an appointment here and the good part is that we had a red-haired gentleman technician…read morewho did the puff-of-air eye test, and a technician named Leslie who were both fantastic. They were both friendly and helpful and wonderful. Unfortunately, pretty much everything else was very disappointing. We walked in and there was a young mother there with one child getting an eye exam, and another one who was on the spectrum. As my kiddo and I were getting checked in, the lady at the desk continues her conversation with the others about how the mother needs to manage her child, and how she wants to punch the child but she knows she would go to jail. As a customer, I was disgusted that she would be bad mouthing another customer in front of us. As the mother of another autistic child, I found it DEPLORABLE that she was expressing her desire to assault a handicapped 6 year old. I KNOW that she was not going to follow through and was just venting, but trashing a handicapped child is just low. And I will also add that a whole lot of the problem could have been... moved along... if their new eye exam system weren't such a mess. They have transitioned in the year since we were there last, to an online appointment. The in-house tech does what she does, and then you wait FOREVER for a doctor to initiate a FaceTime call to do the exam. Our appointment took 1 hour and 50 minutes, and the majority of that was spent waiting for the call. Instead of opting for high-end equipment for remote eye exams, maybe hire a doctor to actually show up and move the line along? I also have to say that it is somewhat annoying that their pricing is really a mess. Huge signs everywhere: "Two pairs of glasses with eye exams, $89.99!" And the fine print is that the $79.99 frames are what is included, you pay more for higher-priced frames. So we picked out two pairs of $79.99 frames, but apparently that is the BLUE $79.99 frames, the GREEN $79.99 frames would be $150, so if you get a green pair and a blue pair of $80 frames, it costs $130ish... confused? Yes, me too. But I would be able to deal with the slow wait times, and the weird pricing, but the unprofessional threats about someone barely in elementary school absolutely turned my stomach.

They were very nice at this location, but I wouldn't recommend them because my visit there wasn't…read morethe best. Yes the staff was nice, the process was not. Meaning I left without getting any glasses. I asked for help with the glasses and I don't feel as though I got the help I needed. So I left, but to return because they didn't include some information on my prescription. Another wasted trip time and gas. So no I won't be returning to them in the future nor would I recommend.

I am extremely disappointed with this location of the VEI. I recently went to the Westchester…read morelocation for an eye emergency and had a wonderful experience with friendly people and no issues. They had to send me here for my regular check up bc they don't have a regular eye doctor at the other location. Nobody told me this doctor does not have credentials to accept vision insurance. I arrived for my appointment and was told upon check-in that I had to pay out of pocket, even though I have vision coverage that is accepted by the practice overall. I shared this should have been told to me when the appointment was made and they offered to cancel my appointment. I already came out of my way to a very inconvenient location to get this appointment done, so no, I'm not cancelling. Luckily I have the money to pay, many others would not. The young lady at the front desk handled herself well, even when I was not calm. I then had to wait for the doctor. Appt was at 330. The tech brought me back and took the measurements and I then had to wait for the doctor. The doctor seemed to second guess my prescription a few times. They made me sign something that I got my prescription even though I didn't. Then they messed up the bill. They had charged me $99, then the eye dr said I owed $1 because it should've been $100. I told the lady at the desk that I owed her a dollar and she said I didn't owe the $99 and would void it. I told her I didn't think that was the case and that I owed $1 for the difference and she insisted I only owed $1 for the entire visit and voided the $99. I wasn't going to fight her. She called a day later to tell me I will be getting a $99 bill ‍. The eye doctor is a once/year visit if we are lucky. Poor experiences will not keep me coming back. Guess it's time I find another practice. Given my insurance wasn't charged and I have no faith in the prescription from this doctor, I will be going somewhere else before ordering new glasses or contacts.

This place was wonderful!!! Everyone there is nice and friendly and very informative about my eyes…read moreand the care I needed to get new glasses!! I would recommend them to anyone!!

I am a new patient to Virginia Eye Institute, I came because Dr David Mohrman was my optometrist at…read moreFort Lee, the staff were very friendly and very efficient. Dr Mohrman will take his time and work with the patient, which is something you don't find very often I give Virginia Eye Institute and Doctor Mohrman 5Stars

I'm blessing this review with 3 stars out of pure kindness. It took me three full days of playing…read morephone tag with the receptionist before I realized I will do my business elsewhere. Last year I bought my contacts from Walmart after having an eye exam at a Walmart in a different city. Apparently the locations are not all affiliated so my contact prescription had to be faxed over-cool , not too bad. This year, i figured I would get my eyes checked here since my info/insurance was still on file . Big mistake!! The first time I called around 2pm the eye doctor was off for the day ... so I called bright n early the next day only to be told the location where I purchased my glasses and contact are in no way connected to the actual eye exam department!! What in the world! So the eye doctor didn't have my insurance on file .. just the ppl who sold me my contacts. Now, if you have ever been in Walmart you know that the two departments are literally walking distance from each other. I had to explain to the receptionist over the phone in the exam department that she can call the other department and easily see my insurance plan ...this is still day two. She told me she would check and call me back. Day 3- I get a call from the woman around 4pm telling me that she found my insurance but I would have to pay out of pocket for my contacts and $35 for the eye exam. I eventually realized that Walmart did not accept my insurance but the way the lady worded it was in a way that one would think the cost I was supposed to pay was after my insurance was applied. I'm not sure if it was her lack of communication or simply the companies way of manipulating the information they give to get customers but I was royalty pissed. Moral of the story call your insurance to get a list of locations that except your plan completely so you don't get played.

Horrible customer service- after seeing a few eyeglasses online I might be interested in , decided…read moreto visit store. Four visible employees but no hello or help whatsoever. I went to front desk to ask about specific brand, got a hand wave indicating the back of the store with absolutely no follow up. I had previously visited For Eyes, Eyemart Express, Sam's Club, and even Walmart where I was greeted and offered help. Needless to say, I left ,never to return. Too many young people in charge of this store, all about themselves and totally unconcerned for their customers. This review is for America's Best not Walmart!

Great, Great and Great . I've been a returning customer for 4 years maybe five now. I've had…read moreseveral frames that I wanted my prescription put in and they did a great job. Also purchased a pair of frames I purchased from them on site. Friendly Staff and very knowledgeable. K. Hicks

Was able to pick out 2 pair of glasses for my teenage daughter with ease and fair prices.read more

Terrific staff, always helpful and friendly. Dr. McGarry is great. She always takes time to…read moreexplain my exam results and answer my questions.

Superior expertise in eye care and also are considerate of expenses and make their patients feel…read morelike family! I have been going to Swift Creek over 30 years! GREAT services for all ages and ophthalmic issues.

Takes a long time to get an appointment. They're unable to email information, only fax. I won't…read morebe going back. Just too much hassle.

I called to schedule my son an appointment and was told they had an opening on Sat. March 08 at…read more1pm, come to find out, they aren't even open on Saturdays. Is that some crazy shit or what? Mean girls are out!!

Frist time doing business with Chester Optical. Since my vision has changed and my prescription has…read moregotten more detailed over the years, I decided to go with a privately owned business where the quality of work would more than likely be better. I hate having to go back and forth to get a good job done from anywhere. If they don't have time to do it right the 1st time then they are probably wasting my time, (depending on the circumstances of course). Ben did a great job on my prescription the 1st time. I don't think anywhere else could have done better. Yes I will do business with him again.

I absolutely love this place it's always sweet vibes and very professional I dore seeing his…read moreanimals they are the sweetest 1000 outta a 1000 recommended!!