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    Capelli's Studio & Spa

    2.9 (12 reviews)
    Closed 8:00 am - 8:00 pm

    By appointment only

    Updated 3 weeks ago

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    Response time

    20 minutes

    Response rate

    100%

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    Came in to blend her roots and a balayage. Instead Capelli's turned all her hair a dark brown black
    Leilani M.

    Before posting this review I gave this business a fair chance to correct the situation but the owner REFUSED to refund for the way they left my daughter's hair. On April 29, 2022 I brought my daughter in for highlights for Prom. I explained over the phone when making the appointment and again when we arrived for the appointment that she had brown box dye in her hair previously. They said it would not be a problem. The hairdresser that worked on my daughter's hair put the foils in and never checked them throughout. She then used the wrong toner. By the end of the process my daughter's hair looked a mess and they had the nerve to send us on our way like they did a good job. I had to take her to another salon the next day because she had Prom the next night. I was charged $84 and let them know before paying that we were NOT happy. I emailed the owner immediately afterwards and received an email back the next morning REFUSING to give a refund and standing behind the horrible job their salon did on my daughter's hair. Two years prior to this they had done another horrible job on my daughter's hair turning it all a dark brown/black when we came in to blend roots and a balayage. The owner and stylist admitted that the way her hair turned out was not intentional and they corrected it free of charge. I know mistakes happen and gave them another chance after that but now obviously, I will never use this salon again. I filed a complaint with the Better Business Bureau and the Illinois Attorney Generals Office in regards to the refund. I will update my review once that process is complete.

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    10 months ago

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    Capellis S.

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    3 years ago

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    2 years ago

    Color is always gorgeous Stephanie is a perfectionist. She's always great about getting me in for a repair. I'm hard on extensions

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    1 year ago

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    Nichole G.

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    3 years ago

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    4 years ago

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    6 years ago

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    8 years ago

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    Nichole G.

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    4 years ago

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    Nichole G.

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    7 years ago

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    Nichole G.

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    9 years ago

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    9 years ago

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    Ask the Community - Capelli's Studio & Spa

    Do you provide Men's Brazilian waxing?

    I’m sorry we do not, Thank you for inquiring! Have a great day!

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    Capelli's Studio & Spa - hair - Updated July 2026

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