We've been loyal regulars at Cannons for about 3 years, coming in at least once a week. It's always been one of our go-to spots, largely because of the incredible bartenders--Tammy, Sam, and the rest of the staff are truly the best and a huge reason we kept coming back.
Unfortunately, the experience has taken a noticeable downturn under the new manager, Charles.
We recently brought a group of friends to watch the World Cup and had a table for six. When one friend left and another arrived to take their place, Charles refused to let our friend in, claiming they were at capacity (see photo). Meanwhile, he allowed a completely separate group of six to walk right in without hesitation during the same time window.
When one of our friends tried to calmly explain that our group size wasn't increasing--we were simply swapping one person out--his immediate reaction was to threaten to kick out our entire group. It wasn't even a conversation. We weren't sure if he realized we were all together (and regulars), so I also tried to explain the situation myself. Instead of listening, he doubled down and again said he could have all of us removed.
Even more frustrating--the bar was not crowded. There were clearly empty tables, open barstools, and even a table for six sitting with only two people. His decisions on who could come and go felt completely arbitrary and selective, with no explanation or consistency.
To make matters worse, this all happened in front of our friends--people we had specifically brought here because we've raved about Cannons for years. It was honestly embarrassing to have talked this place up so much, only to have them witness that kind of treatment firsthand.
This wasn't an isolated incident. On a previous visit, Charles told us he couldn't refill our water at the bar because it "wasn't his job"--something that has never been an issue before and frankly makes no sense from a hospitality standpoint. During the World Cup situation, he also told us he didn't care if we never came back.
After years of being consistent, respectful, and frequent customers, this is not the level of treatment we expect. It's disappointing to see such a stark decline in service, especially when the issue is clearly coming from management--not the staff we've always appreciated. It's honestly not surprising that the bar Charles previously managed down the street shut down.
Tammy and Sam continue to be fantastic, but one person in a leadership role can completely change the experience--and not in a good way.
We love Cannons, but until there's a change in management, we won't be returning. Thankfully, the new Old Monk opened a block away.
To the leadership of Cannons--please let us know when Charles is gone. read more