aww, five stars for our 1&5/8th eared feline friend. what a great job they did with our cat, sure it took half a day to acclimate back home (seems fine now) but he's still the drooling lazy fool he was before we left on our California adventure. we opted for the more spacious condos over apt, zoning laws aside they followed our request for an outward facing domicile and I think he was happy. I'd say we're a solid 3 out of 5 for crazy cat parents, so we were very satisfied With the whole situation. nail cutting was 1,2,3 so bless them, still shocked GAH can't cut them, Im likely bringing him back for future cuts. Five star remeow. read more

Had an 8:30 grooming appointment. Dropped her off at 8:15. Back at 1:30 and told she was not done- because I had requested a full bath etc. Turns out nothing had been done. Lied to, but the truth came out when I said I had to take her. I can only assume she sat in a cage for 5 hours. She is twelve and could not walk to the car- she is to old to sit, caged, for hours. When I called to find out what had happened to my dog, no one seemed to know? Everyone originally thought she had been groomed? That she had bathroom breaks ( didn't seem to have happened by her joy in peeing and pooping) and had only been in a cage for a 1/2 hour. She can't walk well, I can't find anyone who can explain that. I hope your furry friend fares better. I can not imagine this happening a few years ago, but you get who you pay for. It's all 5 star reviews if you never get past the desk, My dog has gotten sick the last two times she has been boarded at Candlewick kennels and has come home a much older unhappy dog. I would ask what's happening- but as others have pointed out on Yelp- dog and cat owners just get lied to. And THEN it's a one star review. I had to carry my golden inside when I got her home. Can't be undone. read more

MY DOG GOT FREE AND THEY LIED ABOUT IT TO ME ON THE PHONE MULTIPLE TIMES If you want to come back to a dog that's still in his kennel DONT GO HERE!!! My dog managed to get out on multiple occasions while I was out of state and they neglected to tell me in any of my check-up calls (was wondering why I never got any pictures), and DIDNT EVEN TELL ME WHEN I PICKED HIM UP! They waited until after I picked him up (and after I paid obviously) to CALL ME and tell me!! An absolute embarrassment. And in case you were wondering if admin is any better, they screwed up the dates and texted me the right ones but put the wrong ones in the system, so everyone there is bad. read more

I was very surprised and disappointed by the service I received at your establishment on May 10, 2026, when picking up my four dogs. At drop‑off, on May 8, 2026, the front desk employee with black hair and facial piercings was neither friendly nor professional. She was abrupt, showed no patience with our dog Frankie, and even tossed the leash toward me while saying, "You need to put this on him," simply because he was afraid of her. This occurred in a full lobby, which made the interaction even more uncomfortable. When we returned for pick‑up on May 10, 2026, the employee assisting us was polite and professional. However, the same staff member from May 8, 2026, came out again and rudely said, "One of you needs to go get your dog, and if he keeps acting like this he can't come back." She did not tell me where I needed to go to get Frankie, and when I asked, she simply pointed toward the door. What makes this even more concerning is that Frankie's report card stated he was "such a great boy," "well‑behaved," and "a pleasure to have," and that he "had a great time in the courtyard with his siblings." Clearly, the issue was not Frankie's behavior but the employee's attitude toward him. When I expressed my concern to the polite staff member behind the desk, instead of acknowledging the situation or saying she would inform management, she told me we could "try one more time," but if Frankie "acts up again," we wouldn't be allowed to return. This response was disappointing and did not address the unprofessional conduct we experienced. read more

Note that for daycare, the dogs are not ALWAYS separated by size & temperament - it is dependent on the day/the number of dogs at daycare. I wish this was relayed beforehand since his evaluation went great. My little guy is very laid back and seemed a bit overwhelmed with the bigger, energetic dogs. It wasn't the best fit for him though the staff was very kind! read more

We left our dog here for three days. It was fantastic! The facility is private and wooded and reminded me of camp. The staff was super friendly and gave daily updates. We opted for walks and playtime and they even gave a report card showing what our dog did! The thing that made a lasting impression, however, was that we were running late and called ahead and they stayed back 10 mins after closing to make sure our dog was returned to us. The prices were very fair, and we will be using their services again! read more

My dogs love it here and don't even look back when we drop them off. I also see how the team interacts with my pups when I drop them off or pick them up and they are super sweet and gentle with them. I even trusted Candlewick with a night of boarding, which I've never trusted any kennel in my life with any of my dogs before because I'm a helicopter dog mom. Very glad we found this place! read more

We brought our dog to Candlewick for the 3 hour trial period. Within an hour we got a phone call that she was ok but had been bitten. She was not just bitten she was mauled. She needs several stitches and has terrible open wounds on her side. The staff is completely and utterly incompetent. Our dog (5mo old black lab with 0 aggression) was mauled and the staff has no idea what happened. They admit to this, they clearly do not watch the animals that they take care of. They also have no idea what dog mauled my pup and did not seem to care to find out, that vicious dog that attacked our puppy is still there unidentified. The manager at candlewick also tried to tell me this was not a dog bite. Out Vet begs to differ and states that it is very clearly a dog bite (see the tooth drag). If you care for the well being of your dog do not bring them to Candlewick read more

Candlewick Kennels - 5month old puppy attacked at candlewick - Pet Groomers Near Me - Glastonbury, Connecticut

Everyone on the staff was very kind, and my dog seemed to have a phenomenal time! He was given a report card after his trial day, and it was comforting that I could check in on him with the live cameras. I also love how you can only view the live cameras if you have a pet currently checked in! I felt incredibly confident leaving him for the day. Safe to say that he will become a daycare regular, and I feel confident in boarding him with Candlewick! read more

Nyla was such a happy girl after being groomed here. They did a wonderful job. I will 100 % recommend and will definitely be returning!! Thank you guys for all your hard work! read more

Candlewick Kennels - Pet Groomers Near Me - Glastonbury, Connecticut

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As good as it gets. And they are a business with a heart. I appreciate all they are doing during the pandemic crisis. My pup loves it here. She is eager to run inside but stops to greet the staff in her way inside. She comes out clean and tired. They know her by name. They have accommodated her special needs when requested. Thank you Candlewick. read more

I absolutely love candlewick kennels! They are such a clean and neat kennel. They also have a ton of space for daycare so you can always guarantee to walk in. For the kind of professional staff they have and facility I feel that they are very reasonable priced. My dog poppy is always happy to go there for daycare. I love that in the summertime they also put little pools in the daycare area so the dogs can have some extra fun. They are always my first choice for boarding! I will drive out of my way to bring my dog there. read more

this place lost my friends dog to negligence!!! as of today we are searching DO NOT bring your pet here. they do not care all they have done is lied and said they are helping but they are not!! read more

People need to start opening their eyes as to what is going on at Candlewick Kennels. I brought my dog for the first time. What I watched on cameras was horrifying. To the point I had to leave my job and go pick up my dog. It's over 85 degrees (feels like 92) out with the humidity at 66% and the dogs were outside from 8am finally brought in around noon, with the exception when they brought them in for a few minutes only to let them back outside again. I witnessed dogs being yanked around by their collars because they didn't do what the individual wanted when they wanted it (more than one person in the back did this). I saw leashes being fashioned into a loop and put over the dogs head instead of hooked to the loop of their collars and pulled. These people in the back watching the dogs have no clue what they are doing, and the lack of training shows (you don't pick up dogs when you're in a pack of dogs, yank on their collars to get them to do what you want). There are wayyyy too many dogs (all about the money not the well- being of the animals) for the amount of indoor space, hence why they leave them outdoors for as long as they can regardless of the temp. outside. Two woman came to visit, all the dogs were shoved back outside until the women left after just being all brought inside for a few minutes of air. It was ridiculous, hopefully the women don't fall for it. Higher energy larger dogs boxer type jumping around a Yorky, the boxer type almost landed right on top of the Yorky (a guy that works there ended up picking the Yorky up). You shouldn't have to be concerned about who is doing what to your dog while they are at daycare. I would NEVER recommend this place, I've been using daycare for over 15 years. This daycare is so poorly run there is no way I'd ever bring my dog for daycare or boarding, I would be afraid of the dog being hurt. Corporate greed at its finest, is this really how you want your dog to be treated? read more

We recently boarded our 2 pups at the facility & from everything we observed our pets were well cared for. However, it was actually their customer service that earned them FIVE stars. A young lady named Amanda went above & beyond to accommodate us. Thank you Amanda, GREAT job. read more

Our dog seems to have a good time whenever she visits Candlewick Kennels for an overnight stay. Check in and check out are always easy, and while their pricing is not the cheapest, it seems to be a good fit for our dog, especially given the location and convenience of the kennel. The only drawback is their weekend policy, as they do not open until noon on Sunday, so you are forced to pay an additional day's boarding fee due to the afternoon pickup. If you drop off on Friday afternoon and pick up on Sunday, you pay for three days, even if you pickup as soon as they open on Sunday. Other kennels will charge you for two days since you can pick up before noon. It's not a fair policy, in my opinion. read more

My dog has been to many day care places and this is by far the best. He is always so happy to go there. Other daycare places the staff would seem aggravated with him as he is very high energy and when excited he will pull on the leash. The staff at candlewick has never seemed upset at my dog and has always been very accommodating. Everyone there seems to really love what they do too which makes me more comfortable bringing my dog there. My dog was bit once while he was there (which happens - they are dogs) and staff was really good about immediately alerting me and reaching out afterwards to make sure he was doing okay. We will continue to bring my dog here as long as they allow us to. Thanks for everything! read more

I feel so lucky to live down the street from Candlewick. This facility is stunning!!! Nicer than most hotels! My guy has so much fun here that he doesn't want to leave. They offer great options for exercise and grooming as well. I wouldn't go anywhere else. read more

Very impressed with Candlewick Kennels. Brought my dog to doggy daycare here and he had a great time. I was bringing him to another daycare in town but after just one visit to Candlewick I can say that we've found our new daycare for sure! He came home tired but happy. The staff is super friendly and you can tell that they truly love their clients. read more

Our golden has been going here for daycare since she was 4 months old and she's a little over a year now. I love it because she comes home tired and happy. It would be hard to overstate how important socialization and exercise is for a high energy breed puppy. Candlewick literally made the first year so much less stressful than it would have been if we had to come home to a puppy that needed 1-2 hours of hard exercise to calm down every night. Two nights a week, fine, five nights a week? Ugh... Daycare is so so worth it. Plus it's only slightly more than having a dog walker come and let her out so why not have her be happy and tired at the end of the day instead of miserable in her crate? She did get kennel cough around 6 or 7 months old but it wasn't a big deal. It's like having a kid in daycare. They're going to catch the cold that's going around. The kennel cough vaccine makes it less severe if contracted but doesn't guarantee that the dog won't get it. I wouldn't bring an immune compromised or elderly dog because kennel cough can be serious for them but for a healthy dog it's basically like the common cold. She stayed home on antibiotics and was better within a week but we kept her home longer according to their policy. She hasn't had it since. Most importantly, every day we pull in she still gets so excited and can't wait to get in to play. Also, love that they don't require a reservation for daycare, we just drop her off whenever we want. The staff is awesome, friendly and make everything as quick and convenient as they possibly can. read more

Benny had a wonderful vacation at Candlewick Resort while his people went on their honeymoon. The staff and facilities are caring, great and offer many additional activities for your dog- trail walks and doggie daycare to name a few. I can't recommend Candlewick enough read more

Candlewick Kennels - Pet Groomers Near Me - Glastonbury, Connecticut

Candlewick Kennels is the best place I have brought my dog for both daycare and grooming. The staff is friendly and professional, and I feel I can trust them to take good care of my pet. My dog always gets so excited when we pull up to the front entrance, which is a very good sign to me. (I have seen her look upset at a couple of other daycare centers.) Thank you Candlewick for being so wonderful for our pets!! read more

My family had brought all 4 of our dogs here when we had to leave town for a few days to go to my grandfathers funeral. I came back early from the funeral to pick up the dogs, I gave the kennel at least a 5 hour warning that I was picking them up. When I arrived I was still upset and just got the dogs into the car to bring them home. On the way home I noticed they all smelled like urine, upon further inspection all 4 dogs were soaked in urine and had to be bathed when I got them home. I noticed the same day when I got them that they all had a cough. All dogs had contracted kennel cough, ALL HAVE GOTTEN VACCINATED FOR THIS. My little pomeranian ended up getting pneumonia and almost died. This is my baby. I was so shook up by this that I will NEVER leave my dog in a kennel again. When I called the kennel to tell them what happened all they did was say they were not liable and that there was a sick dog in the kennel but all dogs shot records are checked. This mistake on their part led to very costly vet bills and almost the death of my dog. NEVER bring your dog to this kennel. My dogs were all traumatized by this and we will never leave any of them at a kennel again. All of these dogs were very healthy dogs, im lucky I got them back all alive when it was all said and done. *I want to add that they have tried to remove my review more than once! I'll keeping posting my review because I think its important people know about my experience!!! read more

Very surprised by the sour grapes reviews because this place is a pet oasis! I brought my corgi here today for a long overdue grooming appointment and I was VERY impressed. For years we've been going to places like Pet Smart and Petco for grooming, and I can tell you with certainty that this is above and beyond the big box offerings. When you drive in, you feel like you're entering a mountain resort. There's a fireplace when you walk in. It's CLEAN. It's friendly. It's relatively inexpensive. I'm not sure what else you can possibly ask for in a groomer and boarding facility! Will be back for sure read more

My parents brought their elderly dog here and when they went to bring him home he was covered in his own urine(Supposedly they had bathed him) had lost 10 lbs and was dehydrated. He threw up at least 4 times when they first brought him home because they didn't cut up the food for him to digest properly. They had to take him to the vet for a couple of days after to make sure he was healthy and ok. DO NOT BOARD YOUR DOG HERE! If they can't take care of dogs who are elderly they should be honest about it. read more

I boarded my 5 1/2 year old American Bulldog, Lady Bella, for the first time ever and had the best experience! Actually, I'm not sure who had the better time. I was able to be away and relax and she was having a great time without me. When we returned it was to Hurricane Sandy and I would have thought mass confusion, but the entire staff was organized and calm even though it was windy and awful outside. I was thrilled to see my Bella after a week apart and she well wanted to stay and play. Anyway, she seemed to enjoy herself and although I'd like to think she missed me terribly Candlewick Kennels had quite an effect on her because she slept for days following from too much playing! You don't get that kind of attention at home I guess. The staff at Candlewick Kennels was excellent! read more

I know that my dog is safe because someones around 24/7 .The indoor out door slots for each dog is pretty cool so your dog won't have to hold in their pee or poop. I love this place over a kennel that "says" they walk them 2-3 a day .They'll pretty much do anything you ask them to do for the comfort of your dog. The 20 minute play time /walk options is a major plus so your dog gets some individualized time and stays active. The place is open M-Sunday as well. read more

We've boarded our two dogs at Candlewick Kennels regularly for a few years now and have had nothing but good experiences. Our dogs come home clean, healthy and happy. I wanted to provide a counterbalance to some of the negative reviews. read more

Candlewick Kennels is the only place I would ever bring my boys for boarding! The staff is very friendly and know Mumford and Roscoe by name when they come in. Whether it be a holiday, or a last minute getaway, Candlewick is always accommodating. I picked them up today, the day after Christmas, and they gave each of them a gift bag from Santa. They were so excited to go through them and pull out all the treats and toys. You know you're bringing them to the right place when you pull into to driveway and they start going crazy with excitement! read more

Been using Candlewick Kennels for over 10 years exclusively. Roxy & Lily always have fun and come home happy no matter whether it's grooming, a play day or boarding. My only wish would be the ability to view them while playing in the indoor/outdoor area by video streaming. Many places do this and I think it would great! read more

I have boarded my dogs multiple times in the past without a problem at this facility and frankly my dogs seemed to really enjoy it however they were both boarded there recently and have both developed Kennel Cough. My dogs are large dogs who are 10 and 11 therefore do not have the immune system as younger dogs do. Candlewick claimed they have no liability since vet records and proof of Bordatella Vaccines are mandatory for every dog I am now incurring hundreds of dollars of vet bills on top of the cost that I incurred to get their vaccines since its "mandatory" and the close to $600 it cost to keep them there for a week... Together in the same kennel and I supplied all food... Ripped Off and $1000 poorer my dogs are still recovering! read more

After a horrific experience boarding at Free Range Kennel in Glastonbury I was very apprehensive to ever board my dog again. An emergency came up where I had to travel and couldn't take my dog so I took a chance on Candlewick and I couldn't be happier. The level of care and concern all the workers had was so reassuring. They were willing to go above and beyond to restore my faith in kennels. The girls at the front desk were wonderful, it was an excellent experience and I will be boarding there moving forward!! Thank you for being the best kennel in Glastonbury! read more

If I could give zero stars I would. I boarded my beloved dog here. I will never bring him again. I dropped him off with medication that he NEEDS daily! I made sure my vet gave me a full bottle, and when I picked him up, only a few pills were gone. It's upsetting that they wouldn't care about properly give him the doses. He came back thinner then he went in, almost seemed a little lethargic. I will make sure my friends and family know this when they are thinking about boarding any animal at their facility. read more

We have boarded our labrador at Candlewick several times. Early on we had an issue where our dog came home with kennel cough. We ended up taking her elsewhere for a while but eventually gave CW another try. All was good for about half a dozen visits until this last visit where she came home again with a severe case of kennel cough. I realize that this happens but it ends up almost costing as much in vet bills as the boarding does. What really bothers me is that they act as if it just happens with no explanation or responsibility. Our dog did not leave home with this. Time to look elsewhere. read more

ZERO STARS. My dog was groomed here for over a year. No complaints until a switch in groomer was made. We were apprehensive since my little one is VERY bad with change. Also she dislikes water so grooming her is already a challenge. She is typically very overtired by the time she is home. That's normal, what is NOT normal was the way she came home the last two visits. Dissociative, scared, trembling. NOT OKAY PEOPLE. She does not have access to the upstairs but managed to bolt up into a room SHE HAS NEVER BEEN IN ALL HER 4 YEARS OF LIVING to hide in a corner. DO NOT TRUST YOUR ANIMAL HERE IF THEY ARE SENSITIVE. Yes this is likely caused by her being agitated and needed to be strapped in some way shape or form. All of this would have been okay if management was willing to tell me exactly what happened. They made it out to be MY FAULT for the time we picked her up. WELL we called that last day and ASKED to come get her if she was ready. THEY SAID SHE HAD BEEN READY FOR SOME TIME. HA. Do not trust this facility or management. read more

The girls had another great vacation. They love the day care and walks. I love their grooming services, they look like show dogs :)

I recently switched to using Candlewick for all of my boarding and doggie day care needs and have been very happy. I previously used a highly touted one in Colchester but have switched allegiances. The staff is super caring and willing to work with you on any special issues your dog may have when in their care, whether it be medical or a social issue. I can't say enough good things about the experience I have had with all of their staff so far. My dog gets excited when we drive up the long winding driveway to Candlewick, which makes me happy to know he likes it there too! They even have "trail walks" in the woods for your dog while boarding, where your dog gets a one on one leashed walk through the woods (all still fenced in). They let you drop by for a tour of the kennels, grooming, or day care at any time during business hours, so if you are hesitant, stop by and talk to them. I felt so much better leaving my dog in their care after taking an impromptu tour. read more

Have been bringing my dog to get groomed here since she was a puppy. She despises the handoff, but once she is there she is happy as a clam in the mud. They are always nice and ask questions. Great place! Very clean too! read more

ZERO STARS!!!!! We left our puppy here for a week with daycare included while we were out of the country to learn that "they didn't know what happened" but she had to be rushed to our vet because (from what we've ruled to be the only possibility) that her tail was slammed in a door. She received many stitches, bled like crazy, and almost had to have part of her tail amputated. Candlewick took no responsibility and didn't even offer to cover her vet bills. My dog could have been even more very seriously injured because we trusted this facility to take care of her and they did the complete opposite. Do not bring your dog(s) here!!! read more

Grooming is great. Boarding was great. However, last 3 times our dog has been sick when we got him back from the kennel. First time was kennel cough. The last two times our dog has had diarrhea, vomiting, lack of appetite, and has been lethargic. We thought he would recover within a few days. However, he didn't. We had to take him to the vet and pay $250 each time for shots to combat the diarrhea, medication for days following, and prescription diet for the following week. Looking for a new boarding facility because of this. read more