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    PetSmart

    2.8 (59 reviews)
    Closed 9:00 am - 9:00 pm
    Updated 1 week ago

    Services - PetSmart

    Bath and groom only

    Pet boarding

    Full grooming

    1 More Service

    Pet haircut

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Margaret H.

    I'm so grateful to have a place to send my fur baby knowing that he will be safe and loved and taking care of . The staff is amazing they made him comfortable because this was his first interaction with puppy population. And now when he comes he recognizes certain staff members and he's okay with going in and leaving me at the counter! And he stayed overnight once and I recommended to anyone that's looking for a safe place to leave your fur baby. Koby is attending puppy summer camp ay!

    Tyler M.

    terrible service. they didn't even let me eat any animals! fortunately that didn't stop me from eating 3 and 1/5 cats. who knew cats tasted like chicken! also sorry for feeding the fish fentanyl. p.s. sorry to emily r. for shaving their dogs hair for 8 hours

    Our Jeannie!
    Tami C.

    The question is always,"Petco or Petsmart?" They are within a reasonable distance from one another, so I find myself pondering this dilemma quite often. If I'm boarding my Boston terrier Jeannie, absolutely Petsmart. If I'm buying pet food, Petco. For some things, Petco is actually pricier and with a smaller selection. But only Petco carries the Merrick brand food my dog loves and a very good loyalty program for us with buying rewards, so I'm here for the special coupon mailings. Petsmart also has its specials if you sign up for the card and the selection is just bigger. Both places have knowledgeable & helpful staff, but I'm reviewing Petsmart right now, so I have to say I enjoy the staff there and feel comfortable asking advice. They have a great inventory and mostly competitive prices & sales. Our Jeannie loves to visit the store and everyone makes her feel welcome! Kudos to staff helping clean up her last 'oopsie' in the dog food aisle. I'm pet shopping often, since we also do foster pet care for protectors of animals in East Hartford. Check out the merchandise in both stores before buying larger items. Enjoy!

    One of the best petsmarts in my opinion! As soon as I walked in they greeted me a little understaffed but very friendly I wanted to buy a leopard gecko and within a couple minutes they got someone to help me out the lady was very nice and the geckos were all baby's and very adorable unlike most pet stores with older geckos. I ended up buying the smallest one in the tank everything was very quick and efficient I bought only 15 small crickets and the guy checking us out was nice enough to give us way more then 15 and only charge us for that amount! He was very nice as well you don't get this attitude from a lot of pet stores these day I enjoyed my visit and I will be going there from now on for all my supplies. :)

    his nipples, thigh were shaved & shed blood.

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    4 years ago

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    5 years ago

    Meg is an amazing groomer and we absolutely will be going back to her.

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    8 years ago

    Amazing staff, very friendly and clean Grooming salon employees are spectacular! Always go above and beyond for their clients.

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    Page 1 of 2

    Ask the Community - PetSmart

    Review Highlights - PetSmart

    A place that cares about my darling Jeannie as if she was a member of their own family.

    Mentioned in 2 reviews

    Read more highlights

    All 4 Paws Pet Care - All 4 Paws Salon & Day Spa

    All 4 Paws Pet Care

    (7 reviews)

    Very helpful and professional business. I've only chatted with them on getting my cat, Chloe,…read morepicked up and return for her grooming extravaganza but I feel safe and I am sure their grooming services reflect their professionalism. She goes to the spa next Monday and feel confident with them on giving the love and care for Chloe!

    Took both of my dogs to this establishment I have a diabetic dog and was told that she was going to…read moreget the care she needed and the manager said that he would be the one taking care of both my dogs because my girl has special needs and requires insulin both of my dogs were severely dehydrated when I picked them up they were both staggering having trouble with there balance they were covered in urine both of there beds were covered in urine my girl had brown thick stuff packed into her nose that must have been sitting there for a while causing her breathing to be upstructed my boy was pooping blood they both had severed diarrhea and would not stop drinking water for hours causing them to throw up they were so dehydrated and I am certain that if I would of come back a day or 2 later my girl would of died I was assured that she was taken care of but the owner knows he dropped the ball and did not know how to care for a diabetic dog he assured me she ate and drank all of her food and received her regular insulin dose while all the whole time she was not eating her entire meal yet was still given her full insulin dose her sugar level was over 600 she was in ketoacidosis and I almost lost her the owner did offer to pay the vet bill because he knows what he did but I am very experienced so I was able to take care of her myself Do Better For the Next Dog owners this was horribe that my dogs had to go through this NO STARS

    Elite Training Centers

    Elite Training Centers

    (4 reviews)

    We had contracted with them for 4 training sessions with our puppy in our home. The first session…read morewas scheduled for July 18th. Ivan never came but when we spoke to him, he explained that someone new was handling appointments and did not record it as an in-home training session. He rescheduled to come on July 20th. He came and the session went well. He emailed us homework and videos and we scheduled the next session for August 3rd. Ivan came on August 3rd and promised to send new homework and videos. We scheduled our next session for August 15th. We never received the homework and videos as promised. We repeatedly sent texts and left messages on his cell phone and he failed to respond. We also told him that we needed to reschedule our August 15th appointment and got no response. On August 13th we informed him that services were not rendered as agreed upon and asked him to refund the remaining two lessons. We told him that if this was not done promptly, he left us with no other choice but to turn the matter over to our attorney, contact the Better Busness Bureau and go on websites where clients leave reviews of his business. Unfortunately we went on Yelp now and saw that he has done he same exact thing to other clients.

    While Ivan is a very talented dog trainer, he struggles immensely to run a competent business. Our…read morefirst lesson on 7/20 went well, the training was spot on and we received a copy of the homework we were to work on before our next lesson. On 8/4 Ivan texted an hour before our scheduled lesson that he would not be able to make the appointment because his landlord drove a forklift into his car. This lesson was not rescheduled, because one was already scheduled for 8/11. Our second lesson went great, but we never received a homework sheet. We texted Ivan to let him know we had not received the homework sheet. There was no response, and no homework sheet was sent. Our next lesson was scheduled for 8/17, that day Ivan was also going to transport our dog Luna to his boarding facility for a three-day stay. The morning of 8/17 we received a text and call from Ivan stating that he was not feeling well and that he was going to cancel the lesson. He informed us his employee Jenn would come and get Luna, that he would sign Luna up for day training while boarding, and he would send us a report and video of what to work on when she returned home. To this day there has never been a report card or training video shared with us. Luna was picked up from boarding on 8/21. After she was picked up we had many concerns, including Luna was reportedly still sleeping at 11am, that she had soaked her blanket in urine, and we later found out Ivan took Luna to his house without getting our permission to do so. We texted Ivan we had concerns and he was very responsive and he called right away. He stated he would talk to his employees and that we could discuss our thoughts further during our lesson on the weekend of 8/25. However, we texted Ivan on 8/23 that he was mistaken and there was no lesson scheduled for the weekend of 8/25. We never received a response or attempt to schedule a lesson. On 8/25 we texted Ivan we were not okay with the current state of not receiving the paid-for lessons, as our last one was 8/11 and we did not have any future lessons scheduled. Ivan reached out to discuss our text but we were unable to talk on the phone at that time. We said we could speak the following evening after 6 pm. Ivan texted back stating he was not free until after 8 pm on 8/26. On 8/26 we texted Ivan at 9 pm asking to speak the following evening (8/27) as we had just started the school year( we are educators) and were got home late. We never received a response to that text. After not having heard from Ivan for 5 days on 8/30 at 2pm we received a call from Alex (an employee) asking to schedule our next lesson, despite not having discussed our concerns or heard from Ivan. We texted Ivan and Alex's numbers to say we had received the voicemail from Alex and we were not happy with the lack of communication and thought it best to discontinue lessons and requested a refund. We did not receive a response, other than Alex texting to ask if we had received his voicemail, but nothing from Ivan. Due to 8/30 being a holiday weekend, we gave Ivan the benefit of the doubt and texted again on 9/3. We reiterated that we had requested a refund on 8/30 and had not heard a response from him. Ivan responded that evening stating that he had a death in the family and that is why we had not heard from him since 8/25 (9 days) and offering to find a time now to talk. We let him know that we did not want to talk and instead, based on the experience we had with him, we wanted to find someone who was less busy and more local. We also stated that best business practices should be, if you were going to be out of touch for 9 days your employees should inform your clients on your behalf. Ivan stated we could not just end the lessons but instead, we needed to talk because his impression was that we wanted to discontinue lessons due to being upset about simple things like, never receiving the shirts that we sent to boarding for Luna's comfort, and not having received Luna's video in a timely fashion (we never received a video). We stated we would not have time to talk on the phone and since he offered email would be preferred. Ivan stated he would write something and send it over. To date, our last communication from Ivan was a text on 9/4 that he would send us an email. Today is 9/11, one week later, and we have not received anything. We even sent an email to him on 9/8 with a detailed timeline of our concerns and have had no response. Regardless of whatever personal attack Ivan will more than likely launch our way, as we heard him speak poorly of other clients who have given negative reviews. The bottom line is that services were not rendered as agreed upon. We are not interested in tarnishing anyone's reputation, but without having received a refund which we have requested three times, and without any communication from the business, we are left with few other options. We have also filed a complaint with the BBB.

    Linda's Critter Sitters - Our Jeannie at Christmastime

    Linda's Critter Sitters

    (4 reviews)

    FIVE STARS‼ book Linda & Jack's for worry free personal care for your furry life companion. Your…read morepet will be kept safely in their comfortable home, crate free and like they were at an aunt & uncle's place visiting. It is certified in animal resuscitation and emergency care for any situation that may arise. They'll send you pics of your fur pal lounging in bed, playing with other pets, sitting on the couch under a blanket or with their hosts, etc. Don't they deserve a safe, healthy & happy time while you're away?

    I was looking to get away for a long weekend without burdening a friend and asking someone to stop…read moreby and feed and walk my dog (Bailey) 3 times a day when my mom had an idea. My mother has had Linda take care of her cat at home for over eight years, whenever my mother is out of town for more than a day. Linda was recommended by a Glastonbury veterinarian and has had a key to mom's house, watered plants, taken in mail and newspapers, lets the cat in and out, and of course feeds him and checks the litter box for a per visit fee. My mom noticed that Linda's website said she now boards some dogs in her home for a daily (or half-day, if that's all you need) rate. My mom got me in touch with Linda who requested I bring my little chihuahua over several days before my trip so that they could meet and I could see the arrangements and make sure I didn't have any concerns or questions left unanswered. Linda has a great big fenced in yard for the dogs to play and exercise in, and lots of crates, gates and blankets so that all you need to provide is food (and treats if you'd like). Everything went well, the three other dogs that were at the house when I arrived (only one lives there) were all let outside so that Bailey could walk in and get comfortable without the distraction of the other dogs wanting to play. I also completed a form while visiting about things such as what kind of food I use, how much food and exercise Bailey gets daily, and who the vet is and if certain vaccines were up to date. I warned that Bailey has refused to eat once or twice when I was gone and Linda said she's dealt with similar situations before and has always found a way to get them to eat, even if it means cooking them eggs (right, she also asked about any food allergies in case it came to that)! Well I went on my trip and got a picture of Bailey texted to me the next day, then another picture her second day there of Bailey stretched out on Linda's lap outside enjoying the fire pit (the same way Bailey lays on my lap nightly on the couch). I texted at one point to make sure Bailey was eating and Linda said she did have to hand-feed her sometimes but she did get her to eat (and she was fed away from the other dogs, in her own space). It was a great experience and I will definitely be using this service again and recommend it for anyone that needs their dog boarded. Also, keep in mind that other places that board dogs (in kennels) are businesses with employees that leave early in the evening and don't return until morning, so there could be 12 (YES TWELVE) consecutive hours that no one is there to let the animals out to relieve themselves, that is not the kind of attention, or lack thereof, the animals receive in Linda's home where people are there throughout the night. Linda and Jack were great and you can tell they truly are animal lovers.

    Manchester Veterinary Clinic - You gave me 17 amazing years, r.i.p my beautiful girl

    Manchester Veterinary Clinic

    (24 reviews)

    Dr. Sutter and Manchester Vet Clinic were our Zuchon dog Molly's vet for 15 years. We lost her in…read moreApril. They have always provided wonderful care. She developed pancreatitis when she was 2 - 3 because we fed her wrong. After she stabilized, they worked with me to find recipes for nearly fat free meals that met her nutritional needs and kept her well. We credit her longevity to those meals with all natural food and their care of her. After Molly passed naturally, they made a donation in her name to a charity that supports getting better food to dogs.....perfect! They sent a lovely handwritten card too. We will eventually get another dog and of course, they will be her vets! Carol Rady, Bolton, CT

    So I have been taking my dog to Manchester Veterinarian since November 2022 we've always taken our…read moredog for all his visits, including any health issues throughout the years. I was called by Manchester Veterinary office stating Wagyu was due for his annual visit on April 8. We moved during the past year and I try to have his flea and tick medication renewed, and they denied filling his medication for flea and tick because he was over three weeks of his annual exam.I work in the medical field. The garbage that they're trying to feed me is ridiculous and it should be known that they actually are more money motivated than they are about their patient's. Any good Doctor would fill their patient's prescription and then allow for an appointment on a later date. Doctor Gomez was asked to give me a call. She did do that, but she was saying the same thing that she was not willing to help me. that is not good. Patient care that you're willing to allow the dog to be exposed to something for no reason. Now because of the situation, I don't want to take my dog there anymore now. He will now have to wait for another appointment somewhere else, which is putting his health at risk yet again.

    PetSmart - petstore - Updated May 2026

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