Just walking into this Petsmart in East Hartford you are greeted with the warmest welcome ever! Her name is Rachel and she is a bright, shining light. She was ringing up customers at the cashier spot right at the door. What an awesome Lady. She was so friendly, really made my day. Then there is another great Lady name Pam who works in the pet hotel department. She is always so friendly and down-to-earth. I remember a couple times how impressed i was with her as she was juggling a million different things as she was helping me make my pet hotel appointment. I came at a really busy time and she was handling it like a Champ! She had people asking her questions, another customer was on the phone, etc.. and she just took care of it all and with maintaining a calm and affable demeanor. Both these ladies are solid A+ people and PetSmart is fortunate to have them on the team and we customers are lucky to run into folks like them to help us. This store is always well organized and clean and stocked up as well! read more

PetSmart - Happy camper! - Pet Stores Near Me - East Hartford, Connecticut

WHEN you can get an appointment, they do a decent job. However, the past two times we have booked they have called when we were 5 minutes away to tell us "We don't know how you were able to book, we are busy and cant take the appointment." i recommend not wasting your time, and booking elsewhere. read more

Convenient location if you're just passing through town , however customer service is not the best . First of all the store is a ghost town . There was one guy at the register , no other sales person anywhere . We wanted to buy a fish and had to wait almost 20 minutes for someone to show up , when she finally did not exactly very friendly either . . They have a big variety of supplies but staff is HORRIBLE ! They should definitely hire more people and train them in customer service as well. read more

Not to happy , After 7 yrs of bringing my 9 yr old LHASA APSO for grooming today I received a call that my dog needs to be seen alone because he's aggressive toward other dogs and tries to bight when trying to be put in a cage and also that he bit 3 people it's so hard for me to possess this situation because my dog never been aggressive or bitten any one now they will only take care of him if it's just him so weird after 7 yrs of being a costumer will not spend my money with them anymore my dog should be treated with such isolation he is a small 15 lb dog barely has a good grip with his mouth his appointment is for Friday 4th of July now it's cancelled . read more

I'm so grateful to have a place to send my fur baby knowing that he will be safe and loved and taking care of . The staff is amazing they made him comfortable because this was his first interaction with puppy population. And now when he comes he recognizes certain staff members and he's okay with going in and leaving me at the counter! And he stayed overnight once and I recommended to anyone that's looking for a safe place to leave your fur baby. Koby is attending puppy summer camp ay! read more

PetSmart - Pet Stores Near Me - East Hartford, Connecticut

PetSmart would not groom my dog because he has a couple of mats of fur on his legs. They stated they can only use certain blades and their groomers don't have the skills to do it. Why are they a grooming service if they don't have the skills to take care of a couple of small matted spots? Super disappointed. My dog needs a haircut and a bath and I can't get service from them. read more

terrible service. they didn't even let me eat any animals! fortunately that didn't stop me from eating 3 and 1/5 cats. who knew cats tasted like chicken! also sorry for feeding the fish fentanyl. p.s. sorry to emily r. for shaving their dogs hair for 8 hours read more

PetSmart - Pet Stores Near Me - East Hartford, Connecticut

Today Saturday April 27th they didn't have bags. I had to put all 40 cans of cat food in the back of my car and listen to them slide around as I drove home. Front lady was also a little rude. Only one person doing check out and there was a line. I have been coming here for years. I feel as though it's always understaffed and a little on the messy side. The store could use a face lift, or a major inside cleaning. read more

My personal experience is that the East Hartford Pet Smart is staffed with very helpful and courteous people. Whether it be helping me bring a bulky purchase to my car or fitting my dog to a harness, they are pro-active and pleasant. I usually dislike shopping for anything, but l like being here as much as Spud enjoys shopping in the dog treat isle. read more

We have always had great service for Valentino and for his sister while she was alive. So we were terribly surprised by an abrupt explanation from your staff when we arrived to pick him up from the hotel after 10 days that he was whining and complaining too much. She seemed almost angry at him and we have never such a negative from a staff member to him in all the years we've used this hotel and other hotels in California and Virginia. She also failed to give us the normal report card on his stay. When we got him, he was whimpering and obviously unhappy and continued to be as we went home to Middletown. My wife had to hold him closely to keep him as calm as possible. She was afraid he was having trouble breathing. He only began to act normally after a few hours with us. We would request you to discuss with your staff and let us know what you find out. We don't plan to use the hotel again. read more

The groomer my long haired German Shepherd had, had clearly never encountered one for grooming before. I said bath, brush & nail trim. He ended up being there eight hours!! No idea why!! And lots of his long hair was cut off for no reason. He looked raggedy. It was awful. read more

The question is always,"Petco or Petsmart?" They are within a reasonable distance from one another, so I find myself pondering this dilemma quite often. If I'm boarding my Boston terrier Jeannie, absolutely Petsmart. If I'm buying pet food, Petco. For some things, Petco is actually pricier and with a smaller selection. But only Petco carries the Merrick brand food my dog loves and a very good loyalty program for us with buying rewards, so I'm here for the special coupon mailings. Petsmart also has its specials if you sign up for the card and the selection is just bigger. Both places have knowledgeable & helpful staff, but I'm reviewing Petsmart right now, so I have to say I enjoy the staff there and feel comfortable asking advice. They have a great inventory and mostly competitive prices & sales. Our Jeannie loves to visit the store and everyone makes her feel welcome! Kudos to staff helping clean up her last 'oopsie' in the dog food aisle. I'm pet shopping often, since we also do foster pet care for protectors of animals in East Hartford. Check out the merchandise in both stores before buying larger items. Enjoy! read more

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Ooh...Petsmart, unfortunately for you my dog is a way better person that I am. My dog's name is Sparta. She is a doll. My husband and I rescued her three weeks ago and have trained her to respond reliably to commands. Sparta shows no signs of dominant behaviors; she is content to snuggle and play with any person who approaches. However, she has never been an only dog and she gets lonely when I am at work. So I came in to get info and have her assessed for Day Camp. Sparta and I were sitting at the Dog Hotel, waiting our turn to speak with staff. The staff person approached and immediately informed us that Sparta could not participate in Day Camp because of her breed. Never mind that she was obedient, quietly sitting next to me the entire time. Never mind that she is a mixed breed. The staff person basically said, your dog looks like a pit bull and we don't allow them in play groups. I learned that Petsmart actively discriminates against any dog: "that have the appearance or characteristics of wolves/wolf hybrids American Pit Bull Terriers, Miniature Bull Terriers, American Staffordshire Terriers, Staffordshire Bull Terriers, American Bull Dogs, Bull Terriers or mixed breeds" Let's ignore that "wolflike appearance" can apply to literally any dog (they are domesticated wolves) ... so literally any dog can be REJECTED for Day Camp on looks alone, regardless of their actual temperament or behavior. "Bully Breeds", which are clearly the target of this policy, are over represented in animal shelters. Organizations that make profit on animal health and wellness should NEVER condone breed specific prohibitions. Breed specific rules do not make people or pets safer. I just means that pet families may not be able to access services for their dogs. Breed specific rules penalize dogs that need ADVOCACY and their owners who are trying to do right by their companions. Anyone who has met one b-hole labradoodle knows that even the breeds perceived as approachable can be problematic. This was beyond a disappointing experience. I will never patronize a Petsmart while this policy stands. I will not purchase from Chewy and I will make sure that I share this experience so that other lovers of big, happy rescue dogs are prepared to make their own choices with regard to which organizations support their companions. read more

One of the best petsmarts in my opinion! As soon as I walked in they greeted me a little understaffed but very friendly I wanted to buy a leopard gecko and within a couple minutes they got someone to help me out the lady was very nice and the geckos were all baby's and very adorable unlike most pet stores with older geckos. I ended up buying the smallest one in the tank everything was very quick and efficient I bought only 15 small crickets and the guy checking us out was nice enough to give us way more then 15 and only charge us for that amount! He was very nice as well you don't get this attitude from a lot of pet stores these day I enjoyed my visit and I will be going there from now on for all my supplies. :) read more

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refused to sell me a fish and the lady standing next to me as well because my 20 gallon tank couldn't fit a fish that the "tag" said fits in a 10 gallon tank, then the lady at the front told me "this girl is bugging" and gave me a big attitude when i asked if they accepted apple pay. doubt i'll be coming back. read more

Petsmart is trash and they do not really specialize in dogs like they portray, some of these groomers they hire have no experience with animals and thats something that should be highlighted when working with someones pet. i dropped my puppy off to them at 11:30a, they gave me a call around 2:30pm telling me shes half cut and they cant do anything further because she wont stop moving, mind you shes a 4lb yorkie, ive seen them cut aggressive dogs that bite and my dog doesnt .shes the tiniest peanut ever and they sent her home to me half cut, saying that they would rather refer me to a private groomer because the private groomer will have all the harnests and tools needed to finish the cut. so im confused as to what Petsmart is around for? you are a high demand establishment thats been around for years, so you tell me you cant grrom my 4lb yorkie ? after HOURS of making me wait, i am so livid about this, i will never ever spend another penny in petsmart, i hope their establishment is closed down for the FRAUDULENT groomers acting as if they are certified and have experience when they do not. Petsmart just wants your money, they are not good with dogs or grooming dogs. They are RAGGEDY and must be stopped. CLOSE DOWN PETSMART and keep these private groomers in business, we bring our dogs to petsmart just to be turned away and referred to a private groomer anyways, i hope i can somehow take legal action, because if theres anyway that i can, i will. yall are Frauds, not a groomer. read more

Absolutely terrible animal care here. Every time I visit, there are guinea pigs, hamsters, or other small animals that are visibly ill on display. They do not check their animals for ring worm, mites, eye infections, respiratory infections, or other issues, and leave them out to be sold. I have spoken to management, and still they pay no attention to these poor animals. Today was the last straw, after talking to management weeks ago there are still no changes. Do not support this store! read more

This place couldn't be more disorganized. We have brought our dog there multiple times and some how suddenly on a visit we were told they wouldn't take him because his vaccinations weren't on file. Even though they could see in their system he had been there no more than a month ago and had a completed appointment. I was then told essentially that it wasn't their problem. Cuts here are subpar anyway, I'd just go somewhere else. read more

PetSmart grooming sucks and should be closed down. They hurt my 13 mo shittzu and drew blood during his "bath" n shaving 2 wks ago. Not only did he cry when I dropped him off for his app, he tried running out the door. When I picked him up, 4 1/2 hrs later, he smelled like wet dog (never shampooed) and he ran from me when I went to pet him. After I'm done w the phone calls I'm making, wfsb will be notified too. If I could give them a negative, I would. Should be ASHAMED OF YOURSELVES mistreating animals read more

PetSmart - his nipples, thigh were shaved & shed blood. - Pet Stores Near Me - East Hartford, Connecticut

I usually get irritated when I leave the store and all of the associates go out of their way to say goodbye to me, but today at Petsmart I was looking for a wormer for my cat, which I did not find and I am never inclined to ask for help. But as I was ready to exit the store the employee that was telling me to have a good day was so friendly that I happened to say that I couldn't find what I was looking for. It turns out the product I was looking for is never on display because it is a prescription medication. The employee was able to get me the medication for my cat and I am thrilled because I wasn't going to be able to get a ride for another whole weekend my poor kitty would've had to suffer with these horrifying symptoms for a whole week more. I would like to say thank you to all of the smiling and friendly Petsmart associates in East Hartford who diligently say hello and goodbye to all of their guests because thatMoment of contact is critical. East Hartford Petsmart associates are doing a wonderful job! read more

We've boarded our dogs here for the last 6 years when we go on vacation. The staff know our dog's names, always talk to our dogs joyfully, and take the time to explain charges and add on options to me. We only leave our dogs about 3 times a year, but I always feel good knowing they get lots of love when they're here. We do pay extra for one on one time and other perks, so it does add up cost wise. Our dogs are also small, so they're able to share a room. So admittedly our experience probably isn't comparable to someone's experience who has a large dog. Either way though we love the Petsmart Hotel! read more

Do NOT use this Petsmart's Pet Hotel to board your pets. Both our dogs were returned to us covered in feces and no attempt was even made to clean them up prior to our arrival. For the price you pay to board your pets here you think they would care a little bit more about their customers and most importantly the pets that are entrusted in their care. read more

Employees with duplicitous behavior. Please avoid this petsmart hotel. The staff lacks the experience and patience to deal with anxious dogs. Instead of helping out they aggravated the situation. They also lied to us about our reservation which was made a month in advance. Per the front desk employee they couldn't find our reservation. (I call BS ON IT!) In addition to aggravating our dog's anxiety they flipped the blame on us and started saying one of our dogs had been aggressive when we boarded him last time. Interestingly enough they never disclosed this information to us when we picked them up the first time. Please do yourself and your furry babies a favor and board them elsewhere. Our experience was way better at Candlewick Kennels, which is maybe like 15 mins away from this place. read more

As a foodie, this falls outside my usual realm of reviews. Yes, there is food here, but not quite my taste. For pet supplies, this place is amazing. But my review is of the Pet Hotel. Stupid name you say? It's a kennel you say? Have you been there? Or, more importantly has your pet been here? This should be called the Pet Resort and Spa. The Ritz of pet boarding. They do not simply kennel your pet....it is active daycare, playtime, pampering, and love. The staff here loves animals. And my Jeannie loves them. And all the friends she made here. I hate to leave my sweet dog, but when I must, I want her in a place I can trust. A place she looks forward to visiting. A place that cares about my darling Jeannie as if she was a member of their own family. And that is Petsmart Pet Hotel. Ever see your dog smile. Mine does every time we walk in there. And if she is happy, I am happy. And my vacation is free of the stress of worrying about her. read more

Another fine stay for our now slightly less-maintenance dog. Check-in was a breeze because all the forms they need you to complete are online for printing, and I was able to print out her vaccination records from our vet's website. It took all of maybe 5 minutes to get her settled. She stayed in a "suite" as before and this time we asked that she get a bath and pedicure (paw-dicure?) before we picked her up. When we picked her up the next day they were just finishing doing her nails. She had never been bathed or had her nails done by anyone other than me before so we were a little nervous as to how this would go. Thankfully she did well. She's shy around men so she was a little scared of the man who did her nails but they still came out great so apparently he was able to calm her down enough to do a really good job. She looked and smelled super clean and her fur is like SILK! I don't know what they used for shampoo but we can't stop patting her - and she loves it! read more

Just returned from vacation and rushed to pick up our Lagotto Romagnolo from the East Hartford, CT. pet hotel. I wil never again use this place to board our pet. After eight day there she was totaly filthy. Her eyes were caked, her back end was covered in crap and she was matted beyond belief. They should be ashamed of the way she was... returned to up. DON'T USE THIS PLACE TO BOARD YOUR PET. read more

PetSmart - Bella Sophia - Pet Stores Near Me - East Hartford, Connecticut

I've been bringing my dogs here for the last few month for the doggie day camp. The staff is great with the dogs and they give you a cute little report card at the end of the day. The pricing for day camp is very reasonable (I think PetSmart's prices on many other items are kind of high) and the dogs get a day of play and excercise. read more

This is the worst petsmart grooming service I have ever been to for my 6 month old golden doodle. We asked them to pluck the hair inside his ears and they have used a razor inside tge flap of his ears. When we brought him home noticed pinkish red patches inside his ears and he would constantly shake his head to the sides. After few days noticed dark brown colored hurst(big patches) in the same spot. He is just a puppy and it must have been so painful for him. I called the store manager and she asks me to bring tge pictures to prove what I told her. So inhumane! I will never go here again and will not recommend to another pet owners. read more

PetSmart - This is tge dark brown hurt tgat he has got after grooming session at petsmart east hartford CT - Pet Stores Near Me - East Hartford, Connecticut

We purchased a stroller for our dog to take her on a trip. Unfortunately the zipper did not work properly. Donna was very helpful in making the exchange for a new stroller easy and quick, and we appreciated her professionalism and ease of doing business. We will definitely shop here again!!! read more

Exorbatantly high prices for pet food! For the love of pete, go over the Route 3 bridge and get it at Walmart. Or, even better, make the trek up to Manchester and get it at Sam's Club. This is a great store for extremely specialty pet items. If you have "fur babies", rather than a pet, then this store and their wares are perfect for you. I, as much as I love Gizmo, have a pet. He's just fine with the basic, run of the mill Pedigree food and doesn't need fancy stuff. Fancy stuff gives him gas that will strip the paint off of your walls. I do like that they allow animals in the store itself. I also know that if there is some really strange or specific pet item I want to get as a gift, this is a reliable place to check out. I just can't justify spending what they ask on a regular basis. I can't comment on the boarding services, I board with my vet. read more

Meg is an amazing groomer and we absolutely will be going back to her.

At first thought their grooming was great, would always take my pup there for a nail cut. Out of nowhere the staff started acting rude and I could tell they weren't fond of me or my family. I took my pup there sometime last week and when I was looking at her nails, I saw they cut too far down and saw the spot the blood had come from. They didn't even tell me that anything happened and when I went to pick up my pup she was traumatized and I was confused why. Now she will refuse to go into any pet store with me and im extremely disappointed. read more

I boarded by friendly 115 Rottweiler over the weekend at the East Hartford PetSmart Hotel. I selected the platinum package to maximum her socialization time with other large dogs, while providing her with her own room at night, and a bath before leaving. This was my first time using PetSmart Hotel, and I could not have been happier. The staff were all extremely friendly, kind, knowledgeable and professional. They thoroughly checked over all incoming dogs, making sure they didn't have fleas and had all the proper vaccinations. Once cleared, she was put into a large room where she immediately started playing with the other dogs. They emailed me a picture of my dog and gave me a report card of how she did when I picked her up. Clearly, she had a wonderful experience as she licked all her new caregivers good-bye! I highly recommend boarding dogs at this location, and look forward to using them again in the future. read more

I boarded by one year-old cat here in June 2017. It was my cat's first time boarding and I had a good experience with PetSmart in boarding another pet here several years ago. Customer service upon drop-off could not have been worse. We arrived and were kept waiting ten minutes until someone came to the front. Finally, a very acerbic dark-haired woman, whose name I must have erased out of self preservation, came out. She was horrendous. She treated us as though we were annoying her, unimportant, and that she had a million better things to do. Her attitude was beyond unprofessional and compassionate. This is NOT the kind of person to whom you want to hand your beloved pet. She then told us that if the cat did not pee or poop in 24 hours, they would need to take her to a vet at our cost to ensure no bowel obstruction. WTH is that about?? I have NEVER been told such a thing at a boarding facility. Who could prove it either way!? So because my flight was leaving in a few hours, I had NO CHOICE but to leave my cat there. I was so upset at the way we were treated that I was worried about the way my cat was going to be treated. I was afraid of a $800 vet bill upon returning home. It absolutely cast a huge shadow on my vacation,and I am so very sorry I brought my cat there. STAY AWAY. Next time - Best Friends Pet Resort in Rocky Hill - always a good choice. read more

-Products -Customer Service -Care and Safety of Pets -Stellar Grooming -Knowledgeable Staff -BIG Store read more

Honestly, unless you're you're utilizing PetSmart's pet grooming services, pricing for pet food is pretty consistent among all of the pet store chains. I find myself at the East Hartford store mostly because of convenience and location. There's also a TJMaxx and Michael's next door too which is helpful. Otherwise, this PetSmart is perfectly average! read more

Just got my puppy groomed here tonight. Very satisfied with his new haircut and the very knowledgeable staff. They really do care about the dogs and are extremely thorough. Also my pup smells really good. The price is unbeatable as well. I'll be back. read more

I totally agree about the dog daycare. There were way too many dogs crammed in a small room and many seemed to be overwhelmed as they had no where to get away from the more boisterous ones. The attendant seemed overwhelmed too and spent all her time picking up poo and not watching the dogs. Some of the little ones were being bullied by the larger dogs and it was pretty pathetic to see them trying to get away. This was not play, I'm an experienced dog trainer and I know the difference. I would never put my dogs into an environment like that and would not recommend it to my students either. read more

Amazing staff, very friendly and clean Grooming salon employees are spectacular! Always go above and beyond for their clients.

Alina is amazing. We bought a new puppy today and stopped here on the way home for supplies. Being a first time pet owner we had no clue about supplies and little clue about what to buy. Alina spent two hours with us answering every question we had. Her patience was incredible as I can be a frustrating guest. She had a list for everything we needed and gave advice on everything from a toothbrush to a doggie bed. She was very knowledgeable about all products and made sure we had everything we needed. She even helped us with coupons and a rewards card. Alina really went above and beyond. If you need something for your pet and want great customer service, this is the place!! Thanks Alina!! read more