This had been our vet since our dogs were puppies, After our dog Murphy started losing weight, had…read morelittle energy, and low appetite we grew concerned and called to request a visit. Since we hadn't been to see the vet since Covid we were told he would be viewed as a new patient despite having all his records on file, and since they are not accepting new patients at the time they refused to see him.

Unfortunately the poor communication has led to errors made to my dog's care, overcharges , and…read moreeven a biopsy of the wrong tumor which I was still charged full price for. The Vet means well but the breakdown in communication between the Techs, Veterinarian, and office staff are troublesome.

I'm leaving this now even thought they've closed down. I went to Vca Vernon for almost 20 years…read more The staff was excellent- Stacey, Noah, Carolyn, Alexa. Patient and my dog was always excited to go there. I'm upset VCA closed this location but especially upset because these amazing people no longer treat my dog.

The assistant staff and the front staff is amazing and so friendly, helpful, caring and honest. The…read morevet Dr. Rohan Rajapakse was so bad I am writing a review which I never do. I do not trust him and recommend seeing someone else. I brought in my dog with a stage 4 heart murmur which had not changed since last visit which I know thanks to the amazing vet assistant who I trust. Dr Rohan told me he went from stage 2 to stage 4 which was not true. I told Dr Rohan my dog was 13, he said shortly after my dog was 17 years old. After suggesting expensive X-rays and a cardiologist to a dog he thought was 17, he then referenced my dog was only 8 years old. Again, he's 13. I've never felt more like someone did not care at all about my dog than this man. I've trusted every other empathetic and kind vet my dog has been to. I love and care about my dog and want to do right by him but I felt like this man was just trying to take money from me. I highly recommend everyone other than him from VCA. This man is untrustworthy. 5/5 for the rest of the staff 0/5 for Dr. Rohan.

Took my cat Jett after a small neuro event the 2 grand mal seizures. Wish I remembered names…read more The vet techs awesome and the vet who examined him wanted to bring him home. He seems to be a ladies man. They did some labs ok. Explained everything very clearly. I am a nurse but kitties. As he is intact between seizures my vet and I are doing pheobarb pills. They are really great!

We were long-term clients at BVH hospital, and my dog was an established patient there with…read moredocumented cardiac disease. On a Sunday night after he experienced what appeared to be a syncopal episode, we contacted the hospital for emergency guidance. We were informed by staff that the only doctor on duty was in surgery and that there was no veterinarian immediately available to evaluate him. We were advised not to bring him in. The interaction with the receptionist was also notably lacking in empathy or urgency, which was especially distressing given the seriousness of the situation. For a facility that represents itself as a 24-hour emergency hospital, this was deeply concerning. If an urgent patient cannot be evaluated because the only doctor is unavailable, that reflects a significant gap in emergency coverage. This was not an isolated issue, as we had experienced ongoing communication and responsiveness concerns over time. After years as clients, and following my dog's passing, we did not receive any acknowledgment from the hospital. He was family. We expected urgency, compassion, and accountability. For these reasons, we have transferred our pets' care elsewhere.

Can't believe I haven't posted review here yet for the best Vet ever, Joe Prichard. We trust him…read more1000 percent with our pets and always will. He has taken care of all our dogs and cats as well as our ferret..His skill and compassion are superb, the other Drs are great and his front end staff superb, as well as the finest techs we could ask for. And at end of the road when nothing can be done for our pets, Joe is who we want helping them cross the bridge. The entire operation is organized and run by Practice Manager Ron Caron, his organizational talents show throughout. You literally could pick up and eat a dropped ice cream cone anyplace there. It sparkles. We don't say this lightly, we are blessed to have found this practice and recommend it highly.

This team provides top notch service with a warm and welcoming approach. We've brought numerous…read moredogs here for care. The staff is efficient and compassionate. They provide home delivery of medications. Their end of life care for my elder dogs was exceptional. They ensured the dog and the owner were handled with privacy and compassion. Their facility is clean and modern.

WOW. Today was our first visit with Glastonbury Animal Hospital in Marlborough. What a step above…read more(several steps above) from our prior vet!!!! The team was highly professional, knowledgeable, and SMART. The way they do things and the suggestions they gave, provided me so much reassurance that we will be a long-term client. Dr. Shraer, her assisant (the tech), and Rena from the front desk were all top notch!

Our first visit to the Marlborough location of Glastonbury Animal Hospital! The staff is incredible…read moreand super friendly from the first phone call to walking in the door. Dr. White took his time with our sweet Scout and listened to me (without feeling rushed). So glad I heeded the advice of others. Choosing a vet is never easy, and I'm glad we found GAH right around the corner!!!

Our beloved cat suddenly passed away on Sunday evening. Having children who are heartbroken and who…read moreloved the kitty (as I did too) and knowing there are coyotes and other wildlife that would potentially disturb a her backyard burial, I contacted Inserv/Riverbend. The staff was professional, supportive and sympathetic. I brought the family cat for cremation and was able to bring her home. If you are reading this, you may be in the position I was in: beloved pet passes, regular vet closed, emergency vet far away... I contacted Inserv/Riverbend Pet crematory and arranged everything. The cost of the service was reasonable ($150 for the options I selected, could be more or less based on your decisions) - it was worth it.

I was an absolute mess and beside myself when I lost my baby & best friend of 11 years. The people…read morethere {Karen & Ryan} are the absolute best!!! This was an extremely painful time and their patience and understanding during this time of extreme duress is simply unmatched. I have nothing but put positive things to say. You'll be very glad you used them during your painful time also.

I have been going to Town and Country Vet Associates for over 14 years with all of my fur kids…read more The staff is always friendly. Willing to go the extra mile to help me. Dr. Block is a compassionate and skilled vet. They have seen my kids through puppyhood to senior age- dealing with any illness from shots, diets up to cancer. Their primary concerns were always the welfare of my fur kids no matter what time of day or day of the week. Having these professional and compassionate people taking care of my brood makes pet ownership so much easier.

Run. Run far and fast from this place. Do not trust these vets. After a carousel of misdiagnoses,…read moreovermedication and a procedure that left my pet uncomfortable and in pain, I knew this was not the place for us. In fairness, I was sure to address these issues with Dr. Block - who comes here to argue, defend and deny - further evidence of the way customers and pets are treated. The things that were said to me about my concerns were - "I only gave that medication for you, not your pet" - after a routine screening when my pet was wailing in distress - "Oh , they're just being dramatic" - and when confronted with concern for boarding care - "it sounds like you don't trust me so I can't trust you ". After departing and getting our files, I read through and there were inaccurate comments written about our interactions. Medication prices are astronomical and there is unwillingness to work with chewy. No after hours support for any emergent questions that may arise. I feel I made Bailey an honest efforts to work it out with this place, but it's a toxic environment. The front desk staff is great and they do a wonderful job.

Great place have always treat me and my dog Wonderful dr Roy is the best my dog hardy loves how he…read moreis treated

Dr. Roy has been our veterinarian for over 20 years. She has been invaluable in the care of all of…read moreour beloved pets. I have observed countless positive attributes as to her approach to her work, which most definitely contributes to this field of practice. Dr. Roy has an incredible ability to treat a variety of conditions that our animals have had over the years. Some of the diverse health conditions that she has treated include poly arthritis, ACL tears, kidney failure, heart sarcoma, unusual tongue tumor (calcinosis circumscripta), IBS disease and more. She is wonderful at explaining and treating these unusual conditions while bringing a sense of calm and understanding to each medical situation. It makes all of the difference as to how she communicates with us about our animal's conditions. She truly listens and gathers information about the vast array of symptoms that our pets have. She works with us to figure out what steps to take next and provides follow-up assistance to be certain that our pets are responding well to treatments. Dr. Roy goes above and beyond in the medical care of our pets. For example, we currently have a chorkie that came to us as a puppy with several unique medical conditions. Over the course of almost 9 years, Dr. Roy has used her expertise and skill set to treat these various diseases and genetic health problems that our chorkie has in order to help her to thrive. I am certain that it is because of Dr. Roy that our chorkie is alive and well today, and for that we are so thankful! In summary, Dr. Roy helps pave the way for all of our pets to have the best health possible. She helps us find the best way to meet the needs of each of our pet's health conditions for every stage of their lives. She consistently meets the challenge of helping us care for even our most high-need pets with fragile health conditions so that they may have a good quality of life. We feel very fortunate to have Dr. Roy as our veterinarian and we are so grateful for all that she has done for our pets! Sincerely, The Francis Family

BEWARE - do not bring your pet here. My dog (6 y.o. rescue…read moremix - very healthy, luckily!) had a non-complicated ear laceration surgery at Tolland location, having come out of it with 2(!!) superbly antibiotics resistant nasty bacterias in her - Pseudomonas Aeruginosa and Staphylococcus Epidirmidis. Both are common hospital infections, and the former can live on surfaces (even dry!) for 4 years - so, be cautious! My dog had not been exposed to any other unusual environment or change in routine, except this surgery. I have two other dogs, who are constantly together and have no signs of these infections. The only uncommon thing that happened was - this surgery. If this bacteria is bread in un-/under-sanitary surgical room or hospital (with all facts present - this is the only highly likely source of infection), it's extremely difficult for them to eradicate. ...so, here we are $2k+ and counting! Here is the rest of facts: They took a week (!) to run lab/test results for Pseudomonas A., which is susceptible (conveniently) to only 1 recommended antibiotic that get administered every 4hrs. via IV, requiring hospitalization. When they realized I'm not willing to hospitalize my dog, they prescribed an antibiotic that's only intermittently effective against this bacteria, that's got an explicit warning to NOT use in dogs, as it's causing bone marrow suppression. If the above is not preposterous enough, they had just notified me, 2 WEEKS after surgery, that there was another bacteria discovered in that same sample - a staph! My dog contracted 2 nasty and extremely hard to kill bacterias as a result of the surgery. I am attaching a copy of the lab testing result here and happy to share the remainder of documented information with anyone who's still on the fence to keep, take their pet to or start brining them to Fenton River practice. I personally strongly advise against it. The risk to your pet's health IS NOT WORTH IT. My experience with them speaks to incompetence, pet ailment she didn't have before and wouldn't have otherwise that I need to continue caring for weeks, and if I had to apply simple terminology - medical negligence.

We had a 18 year old tuxedo kitty who was failing and unable to get around the house. We called our…read moreregular vet and they couldn't do a house visit because of a lack of staff. Mind you we have been with them since the 90's. Regardless we called Fenton River in Stafford and talked to the nicest lady who had someone come over the next day for euthanasia. The ladies who came to our home were very compassionate and professional. I would highly recommend them to anyone who has ever had the saddest experience of putting a family member to sleep when it's their time.

The doctors are very nice, but the groomer and front desk staff are horrible…read more I took my dog there for her first checkup and explained from the beginning that she has severe anxiety due to being hit by a groomer in the past. The doctors prescribed medication to help with her anxiety. Unfortunately, the medication did not work--she was still overstimulated during grooming. I called to explain this, and the dosage was increased, but that still did not help. I then thought we could try a different medication, but that never happened. The doctors suggested I try their groomer, saying she was great, so I agreed. I asked for a teddy bear cut. Don't get me wrong--Zoe did come out with a teddy bear cut. However, the groomer then told me that next time Zoe would need to be sedated. That really shocked me. Not only is sedation expensive, but I am also not comfortable putting my dog through that unless it is absolutely necessary. What I don't understand is why no one suggested a gradual approach--such as having Zoe come into the office once a week for 15-20 minutes so she could slowly get to know the groomer and build trust. Creating a bond with an anxious dog should be the priority. If the groomer was able to groom her the first time--even if it was difficult--then clearly it was possible. This makes me question whether the focus is on building trust and helping the dog, or simply on money. I am extremely disappointed with this experience. A very disappointed former customer!

I'm not going to leave a long review because I put one on BBB(BETTER BUSINESS BUREAU) the evening…read morereceptionist is very rude and disrespectful and their groomer is the worst she i a very unprofessional and she did a horrible job on my 15 pound dog other than that the veterinarian is great.