I have never found a more caring, compassionate, attentive professional than Katelyn. She goes…read moreabove and beyond what is asked of her. I am beyond grateful to have found her.

From the owner: We care about our pets first and believe wholeheartedly they should have a fun time while their…read morefamily is away as well! We make sure our Oasis Family pets are well taken care of with plenty of kisses, snuggles and daily photoshoots so they get the attention they deserve!

Very helpful and professional business. I've only chatted with them on getting my cat, Chloe,…read morepicked up and return for her grooming extravaganza but I feel safe and I am sure their grooming services reflect their professionalism. She goes to the spa next Monday and feel confident with them on giving the love and care for Chloe!

I took my puppy over the weekend and the girl that took care of my puppy was Mai and before she…read moretook my puppy to the back, I told her I want him cut 1/2 way length hair cut. I also told her that he is a puppy and he had previous hair cut. She call me two hrs later and when I got there Oreo hair was completely buzz down and his hair cut was not a smooth hair cut. His paws was never scissors. They never blow him out after the haircut so we were both covered in hair. I paid full price $60. They did nothing about it. The worst part wasnt just the horrible hair cut and she never listen to what I wanted done but I asked her after I came to get Oreo how he did and she told me he was a very very good puppy and he behaved very well. If my puppy was so good then why did he received a choppy haircut.

This wonderful business sponsored a free movie night at the colonial theater in Canaan Connecticut…read more It was a wonderful evening. When the theater concession payment terminal wouldn't work, this wonderful business volunteered to pay for everyone's concessions, popcorn, drinks, candy, Etc. They were very generous and that kind of generosity should be rewarded with patronage at their wonderful business. Not to mention that they have high-quality products for your dog!

This is a fantastic pet sitter for the North West Corner of CT. Strong recommend. Nicole is so…read morewonderful & our dogs love her! She's a pleasure to work with and has such extensive knowledge in pet care--it's amazing. We love and trust Nicole to watch Nico + Charlie any time we are away or need them to get a good hike in. A great and trusted service, check it out! --Sally LeGrange

From the owner: At Hiking Hounds CT, we specialize in providing exceptional pet care tailored to meet the needs of…read moreyour furry family members in Litchfield and Dutchess County. With over 14 years of professional experience and a passion for animals, we offer a range of services, including pet sitting, at your home boarding, drop ins, day care, dog walking, puppy care and our signature dog hiking adventures. Our dog hiking services are perfect for active pups who crave exercise and mental stimulation, while our at-home pet sitting ensures your pets feel safe and comfortable in their own space when you’re away. Our expertise has been featured in publications like Forbes, The Hamptons Pet, and WAG, highlighting our dedication to exceptional pet care and rescue advocacy. Whether it’s daily walks, personalized care, or keeping your pets happy and healthy while you’re away, Hiking Hounds is here to help. Contact us today to learn more or book a service! We can’t wait to meet you and your furry friends!

The staff is very nice, but I was not pleased with the care provided my dog. I'm sure they're fine…read morewith a normal dog, but my dog has special needs that I felt were not taken care of. Maybe the problem lies in their definition of a "walk" and mine. I asked that the daily 30 minute activity be a walk, which they charge $25.00 for. If my dog doesn't have at least one "walk" per day, his digestive system shuts down. I walk him 3 miles per day to keep him regular, but expected at least one walk, on leash, to minimize the affects on him. I also expected a stress response but when they sent me a picture of him on day 2, I knew he was in trouble. Joe, the GM, called me after I sent an email discussing my disappointment and we had a productive conversation, and I had decided not to do this review. But then Robin, the owner called, to justify that they did nothing wrong and actually tried to blame it on my dog. That changed it for me. I'm sure if you have a dog with no special needs that they are fine, but beware if you have a dog that isn't normal. Make sure you talk to Joe so he understands what you expect from the visit and you may have a better outcome than mine.

We are always happy to support a local family business. So we were excited to find a place close to…read morehome. I do find the prices to be on the high end. I found the drop off very transactional and not warm at all. This was our dog's first time every staying away from family or friends. I never saw any photos of him online just one the day before pick up. Due to timing we have to have a friend of our pick up our dog as we would not make it back in time from vacation that day. later that day he was not the same dog I dropped off. Who is normally very spirited and happy. He was lethargic, coughing, sneezing and had mucus discharge from his nose. He was also very dirty and parts of his coat had matted. We take him to the groomers monthly and I brush him at least once a week. I called the vet and they said to bring him in the next day. Which I did and was told that he definitely contracted something while at the resort. So he went on antibiotics for 14 days. In about 3-4 days he was feeling much better. I called and ended up speaking to the Joe the generla manager who was very nice and apologic. He said he would review the footage to see he he saw anything and told me that I could come in to view it as well. I thanked him but did not take him up on the offer. I pretty much wanted to inform him of our experience. Joe informed me that we were covered up to $500 for medical expenses which was great. I sent the receipt from the vet and in about a week and a half I had a check covering the cost. Thank you Joe for your help. It was truly appreciated.

The BEST trainer for my dog Phoebe who struggles with anxiety, reactivity, and aggression towards…read morepeople/dogs. Not only did she transform Phoebe into a more confident girly, she boosted my confidence in handling her. Ang came into my life when I was really struggling with my dog. I truly don't know what I would have done without her!

I was originally nervous to do a board and train because my dog is like my child. However, I've…read moreknown Angela since high school so I was able to trust that my Doberman would be safe and cared for. I rescued my dog around 6-7 months old. Adopting him at this age meant he already had some ingrained bad behaviors that were hard to break. Angela was able to come up with a training plan that not only addressed my dogs issues but also my own issues/fears. She really made the process comfortable for both of us. Thanks to Angela's expertise and patience, my Doberman and I are now able to accomplish so much more together.

Couldn't ask for a better place to leave our baby. The staff are always so accommodating and…read morewelcoming. Mocha loves her play time and the treats she gets spoiled with while there. As soon as pull in the driveway Mocha is so excited to be there! We love PHH!

Pet Hotel Hadley wasn't prepared for my kind of request, where I'd like to pay for an emergency…read morestay in case something happened and I needed to leave my pet in their care. They helped me feel in good care, as they told me they could work with my level of notice and familiarity with them. Then, the person answering my call helped me learn a bit about the local options that are nearby, even if I don't recall if any matched our needs. I am still grateful for the fact they took the time to do more than answer a question, they reached out to help me as a pet caretaker/pet parent. I have a bigger question and that is, who is going to help my dog in need? And that is something I thought Pet Hotel made clear they would, could, and do.

Doug Salvio worked wonders with our dog, Bruna, a young rescue hound mix, who is SO super high…read moreenergy. Although we love her dearly, she was wreaking havoc in our house- the kids were scared of her, she was making a mess of the house and yard, and quite honestly we had zero control over her. She wouldn't stop barking at my husband, and I was covered in bruises from her jumping on me constantly. We were fed up and desperate, so we hired a trainer who came to our house- long story short, she charged us a lot of money, and we got nowhere. She was a positive reinforcement only trainer, and it basically just made our dog obsessed with performing for treats. In the absence of treats she did not follow any commands, and she'd break the command as soon as she was rewarded. I do think strictly positive reinforcement might work for some, but not all. We opted for a new solution, and I found Dogs by Doug online, with good reviews. Upon our consultation, I got the feeling he understood exactly what Bruna needed, and he recommended a four week board and train program. It's always a risk leaving your dog with a stranger for four weeks, it requires a lot of trust. I instantly felt like I could trust him, and you can tell he really cares for his client dogs and remembers all of them. He sacrifices a lot to constantly have dogs boarding in his home at overlapping times. Well, fast-forward four weeks, and Bruna is home. We instantly noticed a difference in her overall behavior. He told us he was going to teach her to relax, and that is literally what he did. She has been responsive to all of her commands, and at times when she breaks a command or does an undesired behavior, we now have the tools to deal with it. Walking her on a leash has become a great experience. She walks at our side at our pace, no longer dragging us down the sidewalk. I am beyond impressed with Doug's ability. You can tell he's a master of his craft, with lots of experience. He did his job with Bruna, and now it is our responsibility to keep up with the training. We are going to try our very best, and follow up later this summer! We HIGHLY recommend Doug. Our household is entirely different, at peace again and we got to keep our good girl (and our sanity). Doug Salvio worked wonders with our dog, Bruna, a young rescue hound mix, who is SO super high energy. Although we love her dearly, she was wreaking havoc in our house- the kids were scared of her, she was making a mess of the house and yard, and quite honestly we had zero control over her. She wouldn't stop barking at my husband, and I was covered in bruises from her jumping on me constantly. We were fed up and desperate, so we hired a trainer who came to our house- long story short, she charged us a lot of money, and we got nowhere. She was a positive reinforcement only trainer, and it basically just made our dog obsessed with performing for treats. In the absence of treats she did not follow any commands, and she'd break the command as soon as she was rewarded. I do think strictly positive reinforcement might work for some, but not all. We opted for a new solution, and I found Dogs by Doug online, with good reviews. Upon our consultation, I got the feeling he understood exactly what Bruna needed, and he recommended a four week board and train program. It's always a risk leaving your dog with a stranger for four weeks, it requires a lot of trust. I instantly felt like I could trust him, and you can tell he really cares for his client dogs and remembers all of them. He sacrifices a lot to constantly have dogs boarding in his home at overlapping times. Well, fast-forward four weeks, and Bruna is home. We instantly noticed a difference in her overall behavior. He told us he was going to teach her to relax, and that is literally what he did. She has been responsive to all of her commands, and at times when she breaks a command or does an undesired behavior, we now have the tools to deal with it. Walking her on a leash has become a great experience. She walks at our side at our pace, no longer dragging us down the sidewalk. I am beyond impressed with Doug's ability. You can tell he's a master of his craft, with lots of experience. He did his job with Bruna, and now it is our responsibility to keep up with the training. We are going to try our very best, and follow up later this summer! We HIGHLY recommend Doug. Our household is entirely different, at peace again and we got to keep our good girl (and our sanity).

I am writing to recommend Doug, who recently trained our 10-month-old pitbull mix, Lucas. Before…read moretraining, Lucas was difficult to control and didn't follow commands, mainly because of his size relative to our three smaller dogs. After a month of training with Doug, Lucas is now trained on all commands and the e-collar. Since Lucas has been back home, he listens very well and has a much better relationship with our other dogs! Most importantly, it was clear that he loved Doug. Doug was an excellent trainer for Lucas and our family. He is extremely patient with both dogs and humans and is incredibly knowledgeable about all things dogs! He loves what he does, and it shows. I am so grateful to have met Doug and highly recommend him for any behavior or training issues your dog may have.

We had contracted with them for 4 training sessions with our puppy in our home. The first session…read morewas scheduled for July 18th. Ivan never came but when we spoke to him, he explained that someone new was handling appointments and did not record it as an in-home training session. He rescheduled to come on July 20th. He came and the session went well. He emailed us homework and videos and we scheduled the next session for August 3rd. Ivan came on August 3rd and promised to send new homework and videos. We scheduled our next session for August 15th. We never received the homework and videos as promised. We repeatedly sent texts and left messages on his cell phone and he failed to respond. We also told him that we needed to reschedule our August 15th appointment and got no response. On August 13th we informed him that services were not rendered as agreed upon and asked him to refund the remaining two lessons. We told him that if this was not done promptly, he left us with no other choice but to turn the matter over to our attorney, contact the Better Busness Bureau and go on websites where clients leave reviews of his business. Unfortunately we went on Yelp now and saw that he has done he same exact thing to other clients.

While Ivan is a very talented dog trainer, he struggles immensely to run a competent business. Our…read morefirst lesson on 7/20 went well, the training was spot on and we received a copy of the homework we were to work on before our next lesson. On 8/4 Ivan texted an hour before our scheduled lesson that he would not be able to make the appointment because his landlord drove a forklift into his car. This lesson was not rescheduled, because one was already scheduled for 8/11. Our second lesson went great, but we never received a homework sheet. We texted Ivan to let him know we had not received the homework sheet. There was no response, and no homework sheet was sent. Our next lesson was scheduled for 8/17, that day Ivan was also going to transport our dog Luna to his boarding facility for a three-day stay. The morning of 8/17 we received a text and call from Ivan stating that he was not feeling well and that he was going to cancel the lesson. He informed us his employee Jenn would come and get Luna, that he would sign Luna up for day training while boarding, and he would send us a report and video of what to work on when she returned home. To this day there has never been a report card or training video shared with us. Luna was picked up from boarding on 8/21. After she was picked up we had many concerns, including Luna was reportedly still sleeping at 11am, that she had soaked her blanket in urine, and we later found out Ivan took Luna to his house without getting our permission to do so. We texted Ivan we had concerns and he was very responsive and he called right away. He stated he would talk to his employees and that we could discuss our thoughts further during our lesson on the weekend of 8/25. However, we texted Ivan on 8/23 that he was mistaken and there was no lesson scheduled for the weekend of 8/25. We never received a response or attempt to schedule a lesson. On 8/25 we texted Ivan we were not okay with the current state of not receiving the paid-for lessons, as our last one was 8/11 and we did not have any future lessons scheduled. Ivan reached out to discuss our text but we were unable to talk on the phone at that time. We said we could speak the following evening after 6 pm. Ivan texted back stating he was not free until after 8 pm on 8/26. On 8/26 we texted Ivan at 9 pm asking to speak the following evening (8/27) as we had just started the school year( we are educators) and were got home late. We never received a response to that text. After not having heard from Ivan for 5 days on 8/30 at 2pm we received a call from Alex (an employee) asking to schedule our next lesson, despite not having discussed our concerns or heard from Ivan. We texted Ivan and Alex's numbers to say we had received the voicemail from Alex and we were not happy with the lack of communication and thought it best to discontinue lessons and requested a refund. We did not receive a response, other than Alex texting to ask if we had received his voicemail, but nothing from Ivan. Due to 8/30 being a holiday weekend, we gave Ivan the benefit of the doubt and texted again on 9/3. We reiterated that we had requested a refund on 8/30 and had not heard a response from him. Ivan responded that evening stating that he had a death in the family and that is why we had not heard from him since 8/25 (9 days) and offering to find a time now to talk. We let him know that we did not want to talk and instead, based on the experience we had with him, we wanted to find someone who was less busy and more local. We also stated that best business practices should be, if you were going to be out of touch for 9 days your employees should inform your clients on your behalf. Ivan stated we could not just end the lessons but instead, we needed to talk because his impression was that we wanted to discontinue lessons due to being upset about simple things like, never receiving the shirts that we sent to boarding for Luna's comfort, and not having received Luna's video in a timely fashion (we never received a video). We stated we would not have time to talk on the phone and since he offered email would be preferred. Ivan stated he would write something and send it over. To date, our last communication from Ivan was a text on 9/4 that he would send us an email. Today is 9/11, one week later, and we have not received anything. We even sent an email to him on 9/8 with a detailed timeline of our concerns and have had no response. Regardless of whatever personal attack Ivan will more than likely launch our way, as we heard him speak poorly of other clients who have given negative reviews. The bottom line is that services were not rendered as agreed upon. We are not interested in tarnishing anyone's reputation, but without having received a refund which we have requested three times, and without any communication from the business, we are left with few other options. We have also filed a complaint with the BBB.

+ Amazing service + + Staff is salt of the earth +…read more+ Excellent prices + My wife and I go here even though we no longer live in the area - it's that great. The staff provide probably the friendliest, most helpful service I've ever received from a business, ever. I'm not being hyperbolic. They're always smiling, enthusiastic, helpful and knowledgeable. And human! I actually feel like I'm talking to human beings and not just someone who's paid to talk to me. This cannot be understated for a service business. The service is self-serve, but they're more than happy to help you with everything save actually washing your dog (it is self serve after all). They provide treats and will lend you a brush. You get two towels, but they'll always give you another if you need it (the air dryer for your station usually does the trick enough). They give you good shampoo for your pooch. The washing stations are well-maintained. There's hardly ever a station out of order. We go on weekends so there's no appointment needed. Cost is $21 which I think is a very fair price. Probably one of the best run businesses I've ever encountered. There's no reason not to go if you're in a 15 mile radius.

Looks like a new opening for DIY dog washing. Just bring your dog, they make it easy for you to do…read morethe rest. They had one bay at ground level for no-stair service for elderly dogs, and then at least 4 elevated tubs so pet owners don't have to stoop over. Each bay had a gated area to unleash my dog first and fold down stairs for my dog to walk up the stairs into the sink (no dice, we just picked ours up). Service was easy, they offered several shampoo selections that were included in the price of $18 for a wash, the stainless tubs were spacious and had easy access to tethers, a spray hose which was easy to regulate water temperature, drying towels, and a blow dryer with speed that you can control. They even offered me an apron to wear so I wouldn't get soaked and treats for during/after to help. Best part is you leave the items in the bay and walk out, they do the cleaning from there. Clearly owned/operated by dog lovers. Will definitely frequent between our dog's other grooming appointments. So thankful for the service and that I don't have to do in my own home and fuss over clean up and dog hair down the drain. We tried Petvalu in Canton before but they closed.