Came in here looking for a running shoe that wasn't quite yet in stock, however, Laakeena (man I…read morehope I spelled that right) really helped me out. Very personable and helpful. She suggested I try the Pegasus as most fits are somewhat similar. She was able to help me order for delivery to my house. Great customer service. Actually all the reps were really nice, but Laakeena came to me first so I'm giving her props.

I've been here a few times now, and have not been very impressed at their selection of shoes…read more(compared to other Nike factory stores I've been to). It's mostly made up of "regular" shoes. No retros at all (which aren't super plentiful at any location, but there's always one or two at least) and even their basketball shoes were pretty limited. The hash wall has never had anything interesting to me either. Though this may be a product of this location being super busy, so it's getting picked over constantly. It's worth stopping by if you're coming to the mall for something else, but I wouldn't even make a dedicated trip just to come here

So what sets Pro Image Sports apart from, say, Fanzz, the other big sports retailer in the Valley…read more Not very much. Both have the authentic NFL and NBA jerseys, t-shirts, sweaters, caps, jackets, accessories, and other sports team-related stuff. Both are overpriced by about 20%. The one original I did find at Pro Image was their Mitchell and Hess collection, which has some cool retro NBA logos and teams on their caps. Fans, Pro Image ... you could plop me down into either store, and I wouldn't be able to tell one from the other. Still, I recommend giving a look through!

I have never in my life been asked to show my ID when buying a shirt and a face mask. I was the…read moreonly person of color in the store with maybe 5 other costumers around. After ringing up my items he asked for my ID which I thought was odd for a shirt but I thought he must have to ask everyone for it. Nope!!! I waited and observed that I was the only black person out of 5 white people to be asked to show ID. I sure hope you train your employees better then that. Maybe corporate will make that right.

We went to the outlets for school shopping. We went to under armor and got lots of cool stuff, it…read morewas 50%off the whole store! It seemed like a great deal. The cashier was super friendly and was quick! Loved this store!

On Saturday I went to buy some shoes and on the shelf they were at $39. When I went to pay for them…read morethey told me they cost $82. WTF is that false advertising?

The variety of brands (Mountain Hardwear, etc.) and the great customer service is excellent…read more Ingelisa took time to understand what I was looking for and showed me the available options. Her knowledge of the gear and personal help was outstanding. I have already let several friends know the bargains available at this Columbia outlet stort.

Had the best customer service experience ever. Was given the run around over the phone and at a…read moredifferent location. The associate here used common sense and made my return effortless Please retain this associate! Promote and pay people that build your brand equity and provide exceptional service!!

I love new balance running shoes. They are my go to casual "Tennis Shoes" or "Trainers" as the…read moreBrits say. I had no intention of stopping in today, but thought what the heck I'll just look around and see what they have at the outlet store. Maybe they have something for my trip that is coming up. They were having a sale so Yes! of course I bought some new trail shoes. I only wear hiking boots when I hike, but thought I would give their shoes a try, especially since it's been so hot, my feet sweat in my boots. Salesman was very helpful guiding me to the pair of trail runners I bought. He was very knowledgeable about the different "type" of shoes. I had on my own New Balance shoes, and he explained the construction behind them. Oh so that's why I like them, and they are so comfortable on my feet! He said never to put your shoes in the washer, and to use a cleaning solutions instead. They had some there so I bought some. Note: he never pressured me into buying the cleaner, he said any cleaner would do. Now the test is... can the shoes at the outlet vs the shoes at a regular store pass my new balance comfort test. We shall see.

I'm a person who doesn't like to be approached when it comes to shopping. It was no difference when…read moreI came to this store. I wanted to get in and out quick, especially at the outlet store. However, the impression the staff left me had changed my views on salesman and how my shopping experience can be different. I had a 5-star experience with Brett and I'm so glad he approached me. Brett genuinely asked me a few questions to understand what I was looking for in shoes. I had a general idea of what shoes I wanted and I preferred to try them on on my own. I even told him that I wasn't sure if New Balance was the right place. I was not only wrong, but Brett understood exactly what to suggest based on my answers. My foot size was remeasured as part of the fitting process. To my surprise, I was also wrong about my shoe size and it was confirmed by trying on 4 different pairs of shoes. (Professional fit: shoe fitting in the morning is the most accurate - this is important for people with diabetes to find the right fit). With Brett's help, I made educated decisions, which is what I look for when I help others, too. Brett was genuine, patient, gentle, professional, knowledgeable, caring, and not pushy at all. As an observant person and someone who has experience interviewing candidates in the past, I'm confident to say he is capable of helping all ages of customers. From looking up Hoka online to checking out New Balance at Outlets, here are my wins: - Tried out the 1080 v14 (I genuinely think everyone should have a pair of these) - Know what my updated shoe size is - Got the best deal with current discounts, clearance, and BOGO 50% off (staff can help you look up which pair of shoes are on clearance and order them for you if the color isn't in store) New Balance provides shoes with fresh foam comfort, wide toe box, and arch support - everything I look for in a pair of shoes from everyday wear to running (plus the discount benefit at outlet). I ended up not getting in and out quick at all, but my visit was wonderful because I let Brett help me. I was impressed by the service provided here.

The kid inside just question the fandom of my team when I corrected him he got really rude and…read morestarted questioning me when he didn't even know the name of the team I'm a fan of. If you don't know the name of the team maybe don't question people's fandom. As someone who's from the area of that team and been a to hundreds of games AND went to school there. Just put the fries in the bag bro.

If you are a Utah Jazz fan don't expect Fanzz to embrace the Utah market. Their selection is very…read morelimited (it's like Costco, they are telling you what they want you to buy based off what they are willing to carry). What they do have plenty of is Gordon Hayward, Lebron James, James Harden & Lorenzo Ball jerseys! WTF?!? Really? Dude... you go to Massachusetts there is no EFFING way they will have anything on the rack that doesn't represent their territory! No wonder Chris Paul called us Homers, we don't have a decent sports appeal store that is decayed to a team that puts this State and city on the map. Such a disappointment...it's not like I went in looking for a Tyler Cavanaugh jersey and being pissed when they didn't have one. For Hells sake, Ricky Rubio is a Starter!

Shoe bite cause of stiff material I bought a pair of shoes…read morefrom ASICS -- GEL-ROCKET 11. The shoes were super uncomfortable and after wearing them for only one hour, my feet were irritated and I couldn't even walk with them. It seems it's because of a defect in their design (there is a stiff plastic material on top of the shoes that rubs on the feet when used). I contacted their customer service and they did not accept returning or exchanging the shoes. They sent me instruction of how to wear a shoe. I'm never buying from ASICS again. Most uncomfortable shows. Even worse customer service.

Absolutely blown way by their amazing customer service!!! I went there about 2 years ago and loved…read morethe selection of clothes that I purchased (I would go as far to say that it was better than the Nike store). So, when I heard my parents were going down, I asked them to check out the new collections... needless to say they found the cutest clothes and brought them back. I must've gotten a bad tshirt, because mine had a few little holes around the bottom - so we called asics. They replaced my shirt, no questions asked. Steve Smith just created an Asics customer for life. Thank you!!!

Great hats never had a problem something changed I rinsed 3 white hats and they all turned grey, no…read morehelp from customer support 3 hats at a pretty penny so disappointing

Danielle was my first sales rep and she was truly amazing!!!! I would have hired her for any of my…read morecompanies. Ben is now helping me and he is really good as well. We happened to have a problem that was mostly my fault and he took care of it. They will have my business for life.