By far the worst finance department (dealt with Ryan Labuda) experience ever, he lied, tried to pressure me into different terms I had already agreed to. He acted and dressed unprofessionally, very poor representation of the Camping World brand! read more

I thought going with a name brand would give me a sense of security. It's been quite the opposite with Coleman and Camping World Mesa, AZ. I bought my trailer brand new. Before my 1st year ended I had to take it in for warranty issues. I dropped my trailer off on February 17, 2023. When I picked up my trailer the first time on March 12, 2023, the service man Erich Damiano told me all the work wasn't done because parts didn't come in. He said he would call me to schedule an appointment when they did come in. I waited 2 weeks with no phone call, so I went in to see if the parts were in and they were. I scheduled the 2nd appointment for April 26th. At this time, a mobile unit could come to me, and I happily paid the fee ($100). The mobile mechanic (Hunter) only spent a few hours and didn't fix everything. He said he had to update Erich and Erich would get back to me later that day. I never got the call. I made the follow up appointment. Hunter came back for my 3rd appointment and not everything could be finished. Again Erich was supposed to call me I waited one week and never received that phone call. Once again, I had to take the initiative and make the appointment for June 8th. This was just becoming a joke, The first time I put the awning out after Hunter had fixed it, it was worse than when I brought it in. After this incident I called Kris Petit the Service Manager to tell him how unhappy I am he said he would talk to Erich and follow up with me the next day. Two days later, I called Kris back he said he had transposed my numbers and that's why I hadn't heard from him. He had spoken with Erich and that everything would be completed on the 8th. He assured me that he would personally be there when I brought my trailer in. When I was going to my appointment on the 8th my brakes were freezing. I had a ride over to Camping World. Erich and a receptionist were in the office. I told them I was stuck on the side of the road, Erich said his mobile unit was in Phoenix and he couldn't help me. The receptionist told Erich what was wrong with my rig and to show me on the Coleman outside how to fix it. After I fixed my brakes I drove over to CW. As I was walking across the way the mobile unit that Erich told me couldn't help me because it was in Phoenix stopped to let me walk across the street. Kris wasn't there like he said he was going to be and the several other people in the service department checked and he wasn't in his office. I told Erich since Kris wasn't there he needed to get a 3rd person because I was tired of the same situation. Erich got Tony Huffman the Shop Foreman he was a huge help. He went through the itemized list of warranty issues with me. This was the first time in 4 visits someone went over the paper work with me. Other issues I had like the black tank lever was sticking but wasn't a warranty issue he told me how to fix it along with a few other hacks that I asked about in previous visits but was gaslighted saying the issue was me not the devices. Tony also offered an outside detail for all my troubles. 2 days later when I picked the trailer up it looked nice. I was told that I owed $100 and when I asked for what they could not tell me. After making several phone calls and being told how much they have done in "free work" for me the lady figured out that they had not matched up my $100 payment for the mobile mechanic to my account. When I got back to the park, I tried to open the awning and it STILL wasn't fixed, the doors that were supposed to be fixed still don't shut. Kris Pettit, Erich Damiano and Tony all guaranteed me this would be my final visit for my warranty work. I called Seth Ewing the Regional Manager first thing Monday to tell him of the situation and all the trouble I had been through and his service manager Kris hadn't helped the situation even after he gave me his word. Seth said he would talk to Kris for his version. Kris called me the following day at 5:50ish saying he would talk to Erich to see what the issue is. They close at 6PM so it allowed me no time to return his call to speak to him live. That was June 12th and it is July 12th, I am still waiting for that call. The work that was supposedly finished according to their paperwork/records, I have to take their word on because I can't take the panels off under the trailer to check. it would have been nice to have an awning for the summer here in AZ. Since I made 100% of all my appointments and phone call follow ups it's been 60 days and I would like to know when my employee benefits kick in? read more

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just as bad as their "competition" across the street lazy days rv. good luck getting a hold of anybody if your seeking help or an update on whatever your situation is. operator answers, transfers you to whoever, then goes straight to voicemail. they never call back. oh yeah, good luck getting a response via email too. apparently its too exhausting to type on a keyboard. read more

I want to take a second to applaud the service department at this location. I was working with Lita. The team here is AMAZING! I probably had 30 calls in with the team. Dy at the front desk is super sweet and kind every time i called. Lita was incredible to work with. Every question and every need was met. There was also a technician(name unknown )who helped me when I picked up the RV who went above and beyond for me. Rick was also super friendly and helped me with my hitch problem. All around fantastic experience read more

At Camping world in Mesa Arizona. We want to say thank you to Jamie our sales manager he did a wonderful job making sure our new purchase went smoothly. If you are looking for a new or used trailer go talk to Jamie at camping world in Mesa he will take great care of you read more

Camping World - Mesa - New trailer . - RV Dealers Near Me - Mesa, Arizona

I have called Chris back, but after the first voicemail he won't return my phone call... I have left a review on Google reviews, no response... Please stay away from this location. When I picked my trailer up they never returned my 30 amp power cord or my wheel chocks... Super frustrating. I have neglected to share this post because I know they won't do anything about the situation. Please, inventory your gear before and after your service. Do not let what happened to me happen to you. In addition, our trailer was "prewired" for a backup camera, but after inspection and removal of the mount, it was not properly equipped. It wasn't just plug and play like it was stated to be. Inspect, inspect, inspect! I spent the extra money on the Furrion to ensure a smooth installation, but it didn't matter. Our trailer was brought in to have some electrical work done and the speaker was put back on with only two screws, which ended up ripping out of the ceiling. There isn't a whole lot to secure it to, to begin with. They also quoted us a few weeks and after months of not hearing from them I reached out to get an update. They told me that they misplaced my work order and it was just sitting on their lot. What a joke.... I would encourage you to find somewhere else to conduct service on your rig. read more

This place is ridiculous don't buy anything from this place my father in law purchased a trailer there and they tried to overcharge him for a battery that apparently isn't included when you but a brand new trailer after haggling with the sales guy only 1 battery was given to him for free then when he went to pick it up he drove off the lot without the temporary registration that they swore they gave it to him then he had a simple question about how to turn on off the lights and a sales joker said to him because he didn't purchase the recreation package for an additional 2000.00 they couldn't help him out and just pushed him away and treated him like just another number after he just spent 13000.00 in that dump buyingabrand new trailer.....your customer service practices are poor and definitely need better people skills. Everyone in there acting like their job is so important even the front desk lady sitting there gossiping about how drunk her boyfriend got over the weekend with the other desk lady....apparently was more important than to make more popcorn at my request....she said she was a little bit busy...guess she wanted to hear more about the drunk guy I would never buy a damn thing here and will definitely go elsewhere just ridiculous read more

Went in to buy a portable water softener. Used their website to confirm the local store had the item and to check pricing. The price listed on their web site and on the box was 2/3 of the price charge at the register...unless you bought a membership. Decided to buy elsewhere. Will not return. Do not recommend. read more

dropped my camper off August 4 2024 to have the water pump and the black water tank repaired. Informed them what I needed went back a month later in September to check on said they needed approval to order parts. I thought that's what I did when I camper off. They ordered parts said they'd be in October 14. Went to check on it no parts they said December 14 they'd have it went to check on it no they said January 14. They'd have it went to check on it parts had arrived. Went back a week later and camper not ready. Checked the following week and repair was finished tried to pay bill and was informed it would be a week before bill was ready. I firmly insisted bill be presented they said I need to be there at 8:30 in the morning to pick it up. I arrived and picked it it home. Gas line was unattached underneath the never even down Just put tape over it tape it already came loose had to repair it. Circuit breaker was tripped. Had to reset it battery was discharged had been sitting on a lot for about five months almost rent the battery. Nobody there was disrespectful to me. It's just a service stunk. I would not recommend Mesa Camping World although I've had great experiences with Camping World and other places just not here in Mesa. read more

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I'm pushing 60 and my engagement with the service department has got to be the worst in my adult life. We brought our RV trailer in for a list of broken stuff. Small list such as the sink in the kitchen leaking, the heater on the bunk house not working, the CO2 sensor intermittently going off, replace the black water handle, repairing a broken drawer in the kitchen, the screws in electrical outlet on the outside have pulled out and the outlet needs to be resecured, replacing the black water handle and an estimate for repairing some body damage. 1. They had my RV for about 4 months. They never called us. When we called, the people answering the phone at the main switchboard couldn't connect me to anyone in the service department. Several calls over the Months and associated messages were left unanswered. 2. I finally came in to the service department in person. My objective was to remove the trailer. The clerks there looked at their computers and pulled up paperwork and told me that some things on the list were done but they were back ordered on parts. They did tell me that we could come in and take our trailer out while we were waiting. They gave me a direct line phone number to our service advisor. 3. We decided to take out the trailer and called in advance to let them know. I spoke to the service advisor and he told me the trailer was done except having to put a clamp on the water hose for my leaking sink. Apparently there was no back ordered parts. The RV had been sitting there just waiting for them to call me and finish up... But no one had 4. We pick it up. $500 for a bunch of minor repairs including over $100 for "extras" which was described to me as disposable stuff used in the repairs... Shop stuff. 5. We take the camper out and find out the sink is still leaking. What ever they did didn't work. The heater in the bunk house still isn't working. The outside electrical repair pulled out the door screws while we were prepping to leave at home. They just put for screws of the same size in... Wow ... The drawer wasn't fixed not on the invoice...I ended up doing it myself after going to Home Depot and buying new drawer rails. 6. Faced with all these problems I'm faced with a decision. Do I return and give them a shot at repairing again? Or do I lick my wounds, eat my $500 bill and move on to another RV repair place? My decision is to move on. The Camping World service department is so poorly run that returning will just subject me to more frustration and poor service. Anyone deciding to use this organization needs should consider my cautionary tale before engaging with them. read more

NEVER do business with Camping World. Their strongest attributes are dishonesty and deception. I purchased a new Volante in August, 2022. In less than 18 months, it has sat on their lot for repairs an accumulative 6 months, while they take their sweet time. On two occasions at different Camping World locations, tires have been stolen and replaced with used worn tires, while in their possession. From day one, they have been a nightmare to work with. I can't recommend them for anything. Look elsewhere! read more

What a horrible experience with the service department! All RV's are build like crap, lets just all admit that right off that bat. So after the first season of use we had some issues that needed to be addressed. Awning making popping noise, divider closet wall broke, rear A/C not blowing good or cold, skirt coming off outside slide out and the worst was the manufacturer only put one caster on the bed so when we put it back in it tore up the flooring. There may have been a few more. So we made an appointment at camping world service department. After 2 months of them having my RV they finally called and said it was completed. So I go to pick it up and find they had not even fixed several of the issues we were having. The wall in the closet was still broken, awning still makes popping noise and A/C still broke. They tell me to just take it and they will contact the manufactures and get back to me. Do not fall for this! So I went up and opened up the A/C myself and found that the evaporator flange is completely missing. I contact Camping world and guess what, they are now blaming me and say they never touched the A/C. Even though I feel they should have looked at the A/C the point is it obviously came that way from the factory and should be fixed by them! They sold me this RV for 85k and now that they got their money they have no interest in fixing anything in warranty. Even when they didn't do the job correct the first time when it was under warranty! read more

Great place with friendly knowledgeable people. Stephanie D was amazing to work with! We handled almost everything remotely because we are so far away and Stephanie patiently guided us all through the process- from helping us select the perfect camper (I needed an office for working remotely) to helping us with finance, washer/dryer installation and finally arranging for a driver to deliver to us! read more

Hayden was great throughout the entire process. Came in on his day off to help me out. Friendly and knowledgeable, made the sales experience enjoyable. read more

I bought a Cummins generator online for in store pickup back in July 2023. I get to the store and find out it's the last one and it's off the shelf from the showroom floor. No one was even going to tell me, I just found out myself and didn't want to make a fuss about it and I really needed a generator that size/day. Ever since I purchased it I've had issues, finally got around to take it to Cummins to get warrantied and turns out they sold me a generator they've had in store since 2022 that was made in end of 2021 and due to that I am past the manufacturer warranty. Now Cummins wants $400 for 2 hours of diagnostic testing when the generator was only $1200. I am frustrated at myself for accepting the one off the shelf but at the same time I am frustrated with Camping World that I was sold a what is "new" product that should still have a valid warranty when I purchase at full price. Now I got screwed by Cummins and Camping World for a generator that never worked properly since my first day of use. Bad business!! read more

Changing my review to reflect upon our final outcome. My husband and I purchased a Coleman Lantern from Camping World in Mesa. It was the worst experience of any major purchase I've had in my life. I suspect this is why they offered us a $10 gift card for a 5 star review when we first negotiated the contract. All the employees we worked with (saleman, finance, and managers) are untrained, do not communicate with each other, and are indifferent to doing their jobs. Also, they want to sell to you and then practically push you out the door once they have your money, horrible customer service. When I called the store manager Seth to discuss the damages done to our brand new 2024 travel trailer discovered upon delivery, he was extremely condescending and RUDE. All any customer wants is someone to listen to their complaints and take action to correct the problems quickly. Executive leadership needs to train Seth on how to be a customer service oriented leader, Seth was the antithesis of that. He was pompous and flat-out rude to both myself and my husband. When I asked for his Supervisors name, he refused and said that he was the highest up I could speak to and to call the corporate headquarters. We are now left with damage to the interior to our new trailer and no one to help. My husband is trying to get ahold of corporate to assist. Bottom line, DO NOT, I REPEAT DO NOT GO TO CAMPING WORLD, SPECIFICALLY THE MESA LOCATION FOR ANY REASON OR YOU WILL REGRET IT LIKE MY HUSBAND AND I DO! read more

This may be a long review, so sit back and get comfortable. First things first we have been in search for a new 5th wheel for a very long time, our salesman Jaime Rich has been with us every step of the way. Reaching out with new units, trying to find us the right fit for our budget. They finally had an AMAZING deal on a 2022 Alpine we decided to purchase. Everything with Jaime Rich and the managers went really great (considering I can be a little rough when negotiating). Jaime did everything to get us the best price and highest amount for our trade. They made the buying experience easy and enjoyable. This is the reason for the 5 star review, I HIGHLY recommend Jaime and I'll get more in depth on that shortly. Now for the bad because every good purchase just has to have something bad it just happens with the universe. After a week they reached out and told us the 5th wheel was ready for pick up. I found that odd because there was a VERY long list of items to fix/order.. Rightfully so it's a 2022 no big deal we just wanted the items fixed. I reached out to Jaime to make sure and he told us it's not ready so we scheduled delivery/walk through for the following week. This is where things got REALLy BAD. We live almost 2 hours away from Mesa so we made the trip with high hopes everything from our list had been corrected. We show up and NOTHING had been addressed. I got really heated as did Jaime because he was told by the service manager list is 100%. So Jaime and I start walking it and reviewing the list and he's in full agreement nothing had been corrected. So he starts running around telling the managers trying to find someone to work on it while we are there. They did find someone to work on some of the items but unfortunately there was another issue with the in command motherboard they had to reach out to the manufacturer and find out what was wrong. Today Jaime called us and said it was just an update needed to be downloaded and everything should be finished this week and we will pick up this weekend (Saturday). I told Jaime please make sure it is 100% before we make the trip again as the wife was not please with the service department last time! All in All Jaime is amazing and I highly recommend him in your next efforts in finding your perfect RV. He's truly a great guy and his word means something (hard to find these days in salesman). read more

DO NOT TRUST THIS PLACE: This could be a really long review because I have documentation enough to fill a book. Short story - we traveled from Portland to Phoenix to preview RV's going on auction. We selected the vehicle we wanted to bid on during the on-line auction. We had funds secured. We made our winning bid, see photo A, sent the funds, signed all the paperwork, hired a transport driver. The transport driver arrived to pick up our retirement dream & they tried to give him photo B, which we did not bid on because it was trashed inside. As you can see that high bidder paid $4K less than we did. They sent our RV off the lot with that person because whoever filled out the paperwork from CW put the wrong VIN on the paperwork. At first they tried to pull the, all sales final, mistakes can be made and it says that in the fine print. In the end gas-lighter and CYA chief Seth Ewing, after receiving lots of documentation from us showing we knew what we bought, overnight FedEx'ed a check. We were still out payment for our trip down, payment to the transport driver, payment for insurance for time in force, interest on our loan to ourselves. Several thousand to learn this place is really bad. These people are dishonest and I would not recommend them to anyone. read more

Camping World - Mesa - This is us! Winning big for d......n - RV Dealers Near Me - Mesa, Arizona

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DO NOT GO TO CAMPING WORLD!!!!! My wife and I visited Camping World in Mesa, AZ to look at motor homes. After wondering about their sales lot trying to find motor homes or a salesperson, we discovered their RV's were behind a locked fenced area. We entered the sales desk inside their retail store and asked to see a salesperson. The reception person asked if we had an appointment and we said no. Then she said if I would give her my name and driver's license, she would see if someone was available. I said that I wanted to see what they had available and she sternly told me that unless I gave her my driver's license I could not see their RV's and it was a company policy. This shocked my wife and I. We have never heard of such a request from the other RV dealerships we visited. Needless to say, I was not willing to hand a total stranger my driver's license. I told her I had no problem giving her my name and even my phone number. She once again repeated that it was a company policy and that we could not see their RV inventory without providing my driver's license. We left without seeing what they had for sale. Two days later we visited La Mesa RV in Tucson, AZ, and purchased a used 2023 motor home. The buying experience at La Mesa RV was easy and friendly. They did ask for my driver's license after I had negotiated the purchase our new RV. That is how it should be. The prices at La Mesa RV were much better compared to what saw on line at Camping World which advertises "NO ONE CAN BEAT THEIR PRICE". No Problem! We are Happy Campers and found a dealership that wanted our business. Shame on Camping World! Larry Shannon read more

Very un professional. They do not return calls i made the mistake of becoming employed with this company as a lot porter because of a misleading job description. I had avery extensive career in trucking and safety was looking for somthing to stay busy im 76 in good shape and was to jockie rvs and jump start as needed etc in 3 full days i moved 2 rvs rest of.the time jump starting and playing mechanic and hand washing full size rvs with an 8 in brush and being trained by aman that liked to play hide and seek well i quit and its been approximately 4 was still not paid for that 3 days of work your welcome Arizona rv. That's 4 wks read more

Sales associate Stephanie Drake is wonderful. Very patient and sweet not to mention knowledgeable in the RV realm.

Our sales person did not seem excited to sell us our pop up camper, it was a smaller purchase compared to other RV's on the lot ($7k) so he likely was not making much from us. He had zero knowledge on the campers which made us almost back out but because of the price we went forward with the sale. After purchasing, we were rushed to pick up our camper when we were giving the choice on when we wanted to pick up. We schedule for Friday at 1pm, and proceeded to wait for 2 HOURS before we could do a walk through. The finance team was ready for us, but we could not complete our paperwork until we had made our walk through. I finally had to address the manager on staff and ask why we are still waiting in their lobby to do a walk through. The scheduling process was a mess, I don't understand why Camping World would willingly schedule a busy day and make the supposed to be exciting pick up process stressful for customers and extremely informative. This was the first camper I ever purchased and I had to hook up the RV by myself having no knowledge on how to do so. I wouldn't even buy RV toilet paper from Camping World our experience was so terrible. read more

I want to thank Joey M. for showing us around , educating us on what is the right type of RV that fits us. I appreciate your patience and your time! Thank you Joey and your amazing team at Camping World...the one stop shop for RV ! read more

DO NOT BUY HERE They will lie, cheat and steal to get ur business-when you need service on a 2024 -they won't answer ur phone call or even call you back read more

Stop by to look at Fifth Wheels and Hayden jumped in and took us around. Showed us around and didn't press or try to sell something we didn't want. We appreciate being treated right. read more

They are crooks, didn't show me any paperwork or terms. I was at their expo and waited for 4 hours to take my info, but never did I get paperwork or terms of loan. read more

Process of purchasing of a RV was at ease with Hayden Edgmon. Went over many units and what I wanted in a RV trailer. read more

Camping World - Mesa - I enjoying viewing this RV fifth with Hayden Edgmon. Made the process easy and quickly. Went over every details of the unit. - RV Dealers Near Me - Mesa, Arizona

I thought Hayden was a great guy. Would recommend him to anyone looking to buy an RV. He was not pushy in any way and listened to my concerns. I believe he gave me the best possible deal. read more

The associate was very knowledgeable about their Good Sam program and was very friendly without being pushy!

We emailed campers world and asked them about a specific model and whether or not they had it. Our drive is 40 minutes through construction on 60. When we were contacted they said yes it was there and available? Also told to ask for Amber. When we arrived there was confusion? Amber is not a sales person but an appointment setter? Further they didn't have that trailer and that one was not in stock or at all available . Felt betrayed and lied to? Not once but twice. Our time wasn't nearly as valuable as theirs. Apparently they are good at this type of bait and switch tactic as rhey all had it rehearsed.wont go back. Don't waste your time. Scammers. read more

This review was written by me while I was in the process of buying an RV. Woody asked me to do it in exchange for a $10 Camping World Gift Card. He read it before he let me post it. Since then, I backed out of the deal with them due to being lied to about down payment, bank approval and pretty much everything else that came out of their mouths. This was a horrible first experience and I hope my next is much better with a much better company. read more

Our experience with Camping World, Mesa, Arizona, started with a phone call to see if they allowed Dogs. Carol immediately said an enthusiastic, "yes! we love dogs! You must stop by our manger Seth Ewing's office and introduce your dog, Charlie!" Upon arrival, we met up with Seth and he guided us to Stephanie Drake, who listen attentively to our request, and showed us exactly what we were looking for. Camping World has over 400 units on site, as well as the most stocked camping merchandise store around. They are a "one -stop shop". The purchase of our RV was efficient and only took 30 minutes. I highly recommend Camping World, Mesa for all your RV needs! read more

Hayden was very helpful and friendly. I highly recommend seeing Hayden for any rv needs. I highly recommend camping world of mesa for your camping needs. read more

I dealt with Hayden who extremely friendly and knowledgeable. I had a great experience and would definitely use them again...

We just purchased a new trailer Jamie was our sales person he did a wonderful job and made sure everything went well. Thank you Jamie read more

Camping World - Mesa - RV Dealers Near Me - Mesa, Arizona

Quick visit while waiting on our RV to get repaired at a different company. During the COVID stuff, so lots of distancing, but very friendly and helpful staff. The store not only has RV items, but also fishing, camping, kayak/canoe, and firearms. Like a small sports warehouse type store. Being a Good Sam member gets you discounts. It is a Camping World associate so similar products. Love most of the pricing. Everything we needed was available. Like I said good people willing to help out. read more

This was a sorry excuse for a business that sells to the public. We read the reviews before we went but said, "How bad can it be? We just need a simple part for our propane tanks." We couldn't get any help and there were about 3 customers in the store and 15 associates. The attitude was they couldn't be bothered and three of them were on their phone looking at who knows what. It took us 45 minutes to find out they didn't have it - in a store with 3 other customers and sales people outnumbering 5 to 1. Their attitude was the worst! We ran into locals after that and they told us it was the worst place to buy anything. So, there's a reason they have such bad reviews! read more

We took our camper here and they replaced our back door because of water damage, they put a brand new one on, we went to pick it up the rubber seal was way too tight around the back, the lock was broke and the decal was messed up took it back for them to fix it they said the rubber seal was right BS, if it leaks they will be fixing it again. These people never get back to you, they take forever to get something done. Unfortunately there aren't many places that do THINGS the right way with craftsmanship. Really is sad and pathetic they can find people that actually appreciate their work and do it the right way. Looks like another Beaudry RV. read more

This place really sucks since it's No Longer Camping World some of the stock apparently sits out in the rain so packaging is damages and ruined. The friendly helpful staff that once worked here when it was Camping World are no longer there so we'll be taking our business to Sportsman Warehouse or Bass Pro Shop. read more

Bought Cougar 24rds new. Shower leaked during first use and caused water damage to floors, cabinets, undercarriage. So far no one is willing to taking care of this defect in a way that does not leave me with a damaged brand new RV. So far I am very unhappy with the support of this dealership. read more