This will be my initial review. So far our experience has been stellar with Enrique as our sales person. If you go there definitely ask for him! From start to finish he has been amazing. Taken care of everything, answered every phone call and text and without a doubt has gone above and beyond! The Sales manager and Finance have also been amazing and we were taken very good care of! We have our walk thru today. I expect Wade will do an amazing job. If anything changes with service requests etc as it seems that's where most issues in the reviews have been I will update my review. But for now we are Happy with them! read more

I had my 2025 International in for warranty work, rear AC does not work. Took it in on Jan 6, 2026. They had to check it out and do a claim. The service person est parts in by last wk of Jan, the last week of Jan came and after not returning my calls or text messages they asked me to take the interior cover off the unit to get the part number for the unit. So I did and now he tells me that est delivery is March 6th. Terrible service. I am going to call Airstream headquarters and ask if they can help. read more

Terrible service and they never return calls after sale! Salesman went missing after deal was done and doesn't answer questions. read more

Camper Clinic II - Terrible service, never return calls after sale! - RV Dealers Near Me - Buda, Texas

The service team will not return calls and say they're too busy to talk. We bought a flying cloud and first time we tried to run the 12v power on batteries, nothing turned on. I called service just asking to talk to a tech for just 3 minutes to give me the basics of the 12v system. I called 5x and never got a return call. I finally talked to the service manager and she said "we are just busy. You'll have to bring it in". I'd have a 3 hour one way trip to bring it in, which would be an all day ordeal. They're too busy to talk, but not too busy to take your money. If you like being lied to, feeling like you got ripped off, being told they're too busy to give you just 3 minutes on the phone, buy something here. If you don't like being lied to, don't like feeling like they're telling you whatever they can just to get you off the phone, go buy something somewhere else. read more

I have bought a REI basecamp & a Pottery Barn from this dealership. I love the Airstream product, but this dealership is the worst!! I had a good sales experience and finance was good but that is the beginning of the relationship--once you're an owner, they don't have time for you. They would take my rig in for repairs but only complete have of the expected work or less. They are dishonest and misleading in the work that needs to be done AND the work that they performed. They significantly overcharge for their work too. read more

This is our review of Camper Clinic in Buda, Texas: The front office people are always cordial and polite, and they seem to listen to our concerns. Unfortunately nothing is ever relayed to the people who actually do the service. We brought our Airstream Sprinter in to have the propane tank fixed AGAIN after we had no hot water after a recent trip. This is after we spent $3k+ for a new tank. Apparently the issue THIS TIME was a line going to the new tank! Why didn't they check that it worked after installing the new tank?? Well it didn't!!! We got it home and tried to turn the generator on using our newly fixed lines etc., well it didn't work again! Trip back number 3 resulted in them telling us the regulator needed replacing. They definitely DON'T check the integrity of their work. $1k later the generator is still not fixed. Camping Clinic is supposed to be the Airstream gurus, but sadly their workmanship and attention to details is abysmal. Surely if they "fix" something, they should at least test it to see if it works. read more

Picked it up two days ago - not fixed- supposed to take it back next week also broken solar panel left inside unit -

Beware of this dealership (now called "Airstream of Austin" or "Blue Compass RV"). The service experience is absolutely terrible. It has now been over 3 months since I dropped off my 2022 Airstream Globetrotter at this service center for issues related to a misconfigured solar and lithium battery installation (among other things). This very dealership did the solar and lithium battery install earlier in the year - it took them over 2 months and cost me over $6K to get it done. Despite waiting patiently for the fixes and the return of the unit, the issue remains unresolved. All I gotten over the last 3 months are excuses (e.g., too many units on the lot to service), deflections (e.g., the converter manufacturer is holding things up), and empty promises (e.g., the resolution is imminent and we will replace the converter with a new one if the manufacturer does not resolve it in the next few days - and, that was weeks ago). I would have dismissed this as a one off, except that this has been the exact same experience across 2 services this year. Meanwhile, the Airstream has sat on an exposed service lot for 5 months this year. 5 months in one year. To add insult to injury, they sold us the expensive RV Complete warranty without disclosing that there was already a 3-year Airstream warranty. Ironically, both these warranties are useless since almost every issue we find with the Airstream is marked as "not covered by warranty and is a customer pay item" - even obviously defective items like a faulty charging cable, faulty CO/propane alarm, etc. This is, without doubt, the worst experience I have had with a supposedly high-end product. I would avoid this dealership like the plague. read more

We bought a brand new Thor Motor Coach Windsport 31C model from Camper Clinic in Buda on 8/26/2023. They kept it for a week to check it out and clean it up. We picked it up on 9/2/23 and took it to our storage unit the day after we stocked it. We took it out for our first trip to Rockport Texas on 9/23/23 through 9/26/23. The trip was pretty much a disaster with multiple issues on the trip and we returned it to the dealer on 9/27/23 for them to fix all of the issues. The issues are attached to this email. On November 18, 2023, we asked to pick up the RV from the dealer and we were assured that the only things left to fix were cosmetic so we arrived at the dealership to pick up our RV for a Thanksgiving trip. While we were at the dealer, we asked for them to check the heat because we had not checked it out yet d/t the only time we had used it was during the severe heat and Thanksgiving was supposed to be very cold. We tried it out and it would not work. They tried for a couple of hours to get it working and could not. We agreed to leave it there for a couple of days and they would fix it. We were called back the same afternoon to come and pick it up and that it was just a wire. We picked it up that same day and parked it back at the storage facility (that we paid for a year in advance, by the way). We picked it up on 11/22 to get it stocked with everything we would need. On Thanksgiving day, we headed out to a campsite in the Hill Country with some friends and the RV door came open while we were driving down the road. We ended up having to use something to keep it shut on the trip thinking we could probably fix it when we got to the campsite. Once we got to the campsite, some friends helped us fix the door so that we could at least lock it to keep it closed. The first night we were there, the temperatures dipped to the low 30s. Low and behold, the heater did not work. When we called our RV help people, they told us just to use a space heater and call them the next day (day after Thanksgiving). We got up, freezing, and got our 2 friends who live in their RV to help us figure out the problem. When they were unable to figure it out, we got the RV maintenance people on the phone and they talked with them. The maintenance guy finally decided it was probably the computer board controlling the thermostat that was not working. They told us just to bring it back in when we were done with our trip and suggested using a space heater for the duration of our trip. So after some very cold days and nights, we drove back from our trip straight to the dealership which was now Blue Compass RV in Buda Texas. That was on November 27, 2023 and it has been there ever since. So, we have had this RV for exactly 41/102 days counting today. It is still in the shop. We paid for a year's storage and the RV has been in there for about 3 and 1/2 weeks. We have no ETA of if or when it will ever be returned. I asked the Service Manager at Blue Compass RV in Buda when we dropped it off this last time if I could claim the "Lemon Law" and get a replacement RV and he just told me it wasn't a lemon. I can't think of one that fits the lemon law more than this RV. This is totally ridiculous and at this point, I would not recommend Thor or Blue Compass and wish we had never gotten into this disaster of a deal. We picked up our RV on Friday 12/22 when they told us all the repairs were done. On the way home, a light came on the panel. We called the Buda service dept and Austin told us we need to call our warranty people and take it back in for repair. It had been in there since Nov 27. We also had an issue with the overhead cab bed as we could not get the pins out to let the bed down. This was supposed to have been fixed as well This RV is a piece of junk. It is a classic lemon and I don't understand how we are supposed to travel in it when it stays broken all the time. We have now made an appt to take it into the Seguin Tx service but I will be contacting an attorney about the lack of care and service and the fact that we were sold a lemon. read more

Superior Quality, Friendly plus professional excellent customer service. We purchased a basecamp 16X, and all I can say is Thanks so much to ( Enrique Montoya ) ( Marcelo, Brandon W, Elare, David Henry, ) I hope I spelled everyone's name correctly . They have an excellent Team of salespeople that work together on making your buying experience peaceful and full of joy. We started with Isaiah, and the person who took over afterwards was Enrique. They have a 10 star sales team. We recommend to our friends plus family members Camper Clinic 2 for all your RV's Recreational Vehicle purchases. We are so thankful and Grateful yo GOD for leading us to Camper Clinic 2 RV Super Center in Buda Texas, They are really a 10 Star Team. Oh and a special Thanks to ( Brandon W ) who so graciously done our walk through ( all you guys are the Best Ever ) read more

Camper Clinic II - RV Dealers Near Me - Buda, Texas

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They lie and can't provide any service as they promise. They took a month to deliver my RV and told me to pick up and failed to deliver making me drive out of town for nothing. I had taken a Uber and they stated they would reimburse me but never did. They also let me drive my RV without any tags and had to go back out of town to pick up. Then they lose my tags and it has been a night mare. Dont buy from there because you will regret it. They have so many complaints that it's not an exception but a regular occurrence. I wish I had read the reviews before I bought and I could have gotten a better price at another dealer so I completely regret buying from them. STAY AWAY DONT WASTE YOUR TIME THERE. read more

Workmanship and warranty is extremely poor. Communication is latent. We took it in for minor issues and none were addressed! They caused new damages to our brand new '21 Globetrotter Airstream! Extremely disappointed. We are taking it to the factory to fix their damages. They switched our new mattress for NO REASON; found tags were taken off a twin mattress! Kitchen sink is still damaged and bath tub has dents that they tried to hide. They had to replace an overhead cabinet door that they damaged which didn't have any problems to begin with!! Sharing only a couple of things! VERY DISAPPOINTED! read more

Camper Clinic II - Damaged mattress. Tags were ripped off. Other twin mattress is still with original tags. - RV Dealers Near Me - Buda, Texas

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Don't disregard negative reviews. Where there's smoke there's fire. Often, that is a hard learned lesson. This dealership may now be operating under a different name, but from several recent reviews I read it appears the game remains the same. Lie, lie, and lie some more, get the money, and then say goodbye; goodbye to smiling faces, goodbye to getting a straight answer, and goodbye to being a happy camper, cuz you'll be lucky if they even return your calls when you need service. It would take many pages to describe the horrible buying and customer service experience I suffered, but my time is too valuable to me, and to think of it for another moment makes me sick. So, suffice it to say, if you make the unfortunate decision to buy from this dealership, it is highly probable that you will eventually come to severely regret it. I now drive my RV to almost 300 out of my way to DFW in order to avoid the hassle of having to deal with this place. read more

I recently purchased a 2022 Airstream Bambi and couldn't be more pleased with the product and the experience. Rachel guided me through the whole process and left me with a piece of mind knowing I was in good hands. I appreciate her due diligence in every facet of the sales process and look forward to working with the crew at CCII for all my Airstream needs! read more

Camper Clinic II - RV Dealers Near Me - Buda, Texas

I am new to RVing. I spent my first day shopping around in the area, as I was up from San Antonio on other business and seen several RV dealers in the area. I went to all of them. As we educated myself with online research and talking to various salespeople. I narrowed down what I really wanted, and decided to call Ryan back as he was my sales guy at Camper Clinic II and was very nice, patient and informative. He showed me a few models he thought I would like on my second visit saving the best for last with all my wants in one rv (I already had my eye on it). He went through the rv and then left me and my wife and daughters inside so we could discuss the models (the one we were sitting in). And more importantly gave us space without hovering or making us feel pressure to make a decision right there and then In front of him, which was awesome so it didn't feel awkward! We said yes to the rv and made an offer till we hammered out a fair deal! It was a week before we went back to pick up our new baby, during that time he communicated with us and responded to our questions in a timely manner. After we picked up our rv and took it home I installed an EMS system (hardwire surge protector). Power would not come back on and I was freaking over the new year holiday. I went ahead and reached out to Ryan on 1-2-22 hours before his scheduled work time ( I was planning on living in it starting on 1-3-22 working in another state). He called me back right away!!! Then called once he was in to work and talked to his manager. The plan was to bring it in the next morning on my way out of town so their service guys could look at ( those guys are swamped by the way). They took me right in at 8 am 1-3-22 and the shop foreman came out and stated he was going to look at it. I thought for sure I was going to have to leave it there and head out without it. Shop foreman assured me he would fix it that day even if he had to pull a part from another rv for sale and order the replacement part for that rv, I was blown away, I thought that but figured it was a crazy wish and here he said that. Luckily we did not need to do that as he troubleshoot and fixed the problem within 3 hours!!!! Just the thought of him even saying that blew me away. Turns out as I installed my EMS system I pulled a wire loose from the inside of the plug that goes to the outside. These guys jumped on it right away and I was able to continue on with my new rv. They didn't bother charging and gave me a few more pointers. The foreman literally stopped what he was working on to get me fixed and on the road again. I highly recommend this place and I won't always expect this vip treatment, but it was awesome that they took my situation as seriously as if it were their own with real priority. Ryan stayed in contact with me the whole time and saw me through me leaving with my rv for the second time. I highly recommend you ask for Ryan Hobbs when you come here. He will take care of you! If you read this Ryan thank you very much for the vip treatment on my first rv purchase. The only thing I didn't like was the rv complete warranty thing, I did not buy the extended warranty but you get a year free. I'm stilling waiting on the tech to call me to come help me thank goodness I wasn't on the side of the road! But that has nothing to do with the customer care you'll get from Ryan, his manager and the shop foreman and all the employees that made my first rv purchase awesome! read more

Camper Clinic II - RV Dealers Near Me - Buda, Texas

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Unfortunately, my experience was negative. We went specifically there from Houston to look at a RV we wanted. We were told we got to financing first (ahead of 2 others) and gave our CC info for a deposit on the unit to make sure nobody else took it. They ran our credit, and told me I would have answers in the AM as we got there late. This was stated about 45 minutes after they closed. I was able to add a co-applicant and sent a message to our sales rep about it before they opened the following day. She said no problem, we'll watch out for it. We waited around for about four hours waiting to hear from them and nothing. I called 4 times to be ignored. Finally, I sent the sales rep a message explaining I was sure they sold the unit to someone else even though they stated it wouldn't happen as we were first up. They apparently sold it to someone else the evening before even though I was speaking with the finance person well after their official close time. This entire experience felt incredibly unprofessional at best, and downright shady at worst. I get it, you have to make a sale, but to ghost buyers in order to avoid admitting the situation feels super disrespectful. A plus: the staff is friendly from reception to everyone else. read more

Airstream of Austin has impeccable customer care and service. I would highly recommend asking for Luis Enrique Montoya. He is very knowledgeable, had an absorbent amount of patience with me, was able to answer all of my questions, and went out of his way to make sure I was happy with my purchase. read more

Camper Clinic II - Happy campers - RV Dealers Near Me - Buda, Texas

We flew from SoCal to Austin to buy an almost new B+ motorhome from Camper Clinic II. Craig was our salesman and was awesome! He picked us up at the airport in Austin and brought us to the dealership in Buda. Yep the deal was that good. The whole deal was great from start to finish. Although the unit was bought "as is, no warrantee" as we were driving it back to California we noticed the Grey Tank was leaking. We called Camper Clinic II, and although there was no warrantee they had me get a mobile repair person when we settled for a few days in Tucson, Az and paid the entire bill to fix the problem! Wonderful service from a topnotch dealer! Thank you Mike!!! I whole heartedly recommend this dealership! 5 Stars+ read more

Camper Clinic II - Salesman Craig - RV Dealers Near Me - Buda, Texas

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tl;dr: Avoid, they are awful. I've been working with Camper Clinic II / Airstream of Austin for two years following the purchase of our Airstream trailer in 2018. We had a fine initial sales experience with our salesman, but their finance office was rude at best, insulting at worst. We didn't get the promised followup from our salesman, but we have talked with him by chance encounter multiple times since. During our purchase walkthrough, the service tech accidentally caused damage to the trailer, and when the repair proved to be an obvious patch to our brand new Airstream, I refused to accept it. What ensued after was an awful extended altercation with the general manager. We managed to finally come to an agreement to trade out of the trailer into another on their lot; we decided to move to a larger Airstream due to their limited inventory and paid the retail difference between the two. Upon receipt of the new Airstream, it too was damaged by their service department, putting a sizable dent in the frame near the tongue by a forklift. They claimed Airstream did it, Airstream claimed they did it -- Airstream won the argument. Camper Clinic II offered a body filler patch (read Bondo) on the frame...I'm sure this will rust out someday. However, when we received the trailer after that repair, we found black paint sprayed across the front of the Airstream, a dented rock guard (clearly not caused by a rock), and deep scratches down the side of the trailer. I am STILL fighting with them two years later to get at least the latter damage repaired, which according to Airstream means expensive replacement of a large aluminum exterior panel. In subsequent services Camper Clinic II has caused additional damages, including another deep scratch in the rear of the trailer, grease on interior fabrics, and tool marks on interior surfaces. After a two-year-long history of photos, emails, texts, in-person conversations, and attempted repairs, Camper Clinic II is now refusing to accept that they ever caused the damages and is telling me to file on my own insurance. In addition to the repeated damages to our Airstream, our brakes have failed twice following an axle replacement under warranty. After the first failure I performed a temporary repair on the side of a two-lane road at night with heavy truck traffic. When we returned I insisted that they fix their faulty install, since I had a chance to inspect their poor-quality wiring job first hand. Not only did they not fix their cheap wire splices, they said my temporary repair was fine and didn't touch that either. This was followed by a second dangerous failure in the mountains of Wyoming on our next trip when another of their faulty splices fell apart. This is currently scheduled for repair in November 2020, over four months after I reported the issue to them because their service department is permanently overwhelmed. These issues are currently under investigation by both Airsteam corporate and a complaint was filed at the Better Business Bureau. Camper Clinic II is still refusing to accept their responsibility for damages, despite the long, documented history, and only after this BBB complaint have they offered to move up the timeline on our faulty brake repair. Update: CC2 claims their work order absolves them of damages. See attached. This unethical, incompetent company has been a nightmare to deal with. It is not just an isolated incident. Each time it's something new, from possibly fraudulent claims of warranty repairs (claimed completed, obviously never done), to warranty issues repeatedly ignored, to half-assed, negligent work, to continual damages. I have been stuck in this viscous cycle with them because they are always fixing something they damaged or did incorrectly the time before, and that can't be covered at another dealer unless I want to pay out of pocket for it. If you mention Camper Clinic II / Airstream of Austin in popular online forums, you'll find they have a reputation of awfulness. Do your research and save the stress. Go someplace else. read more

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Drove onto the lot to see a unit advertised but, It was not real. I was told this was a unit already sold but, I can leave my name and number if I want a new one. (15k more). I asked about other brands, I got a quick, we have nothing for you. I walked out feeling like Vivian trying to buy clothes on Rodeo. I have money to spend here. The Ad is still on line . Note: Salesmen should really get an adult sized mask. He kept pulling it every which way exposing his nose most of the time we spoke. My money will be spent elsewhere. read more

Thank you to the Camper Clinic team of Rachel, Mel and Brian for your EXCEPTIONAL service that started from purchase in February of our 2019 Globetrotter thru the occasional service checkup. I looked at all the authorized Airstream dealers in Texas and I'm so glad that I settled on CC2. The above three (3) individuals truly understand the meaning of "Customer for Life" and why CC2 Is a 5-RIVET dealer. I'm an extremely happy customer and would recommend anyone considering the purchase of an Airstream look no further then Camper Clinic 2 and ask for Rachel. TX - 16242 read more

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We had a great experience thanks to Enrique at Camper Clinic. He listened to what we were looking for and helped us find the perfect RV. I really appreciate how he stayed in communication with us along the way to help make the process quick and easy. Very satisfied with the customer service experience we received! read more

Camper Clinic II - RV - RV Dealers Near Me - Buda, Texas

I had a good experience at Airstream of Austin with my vintage trailer that I've been renovating. Shout out to Charles, Stephen and the techs that have been working on my unit. I feel the communication has been solid and that my needs have been heard and understood. Though it may not be the cheapest, I do appreciate the outcomes I've gotten. They have also honored my 90 day warranty on a persistent leak issue in the rear of my unit. I will say that I think I'm an atypical customer. I've been doing a complete shell-off renovation and know the trailer really well and also know how much time / detail goes into doing things well. It's a ton of work that requires lots of persistence and set-backs. I can't speak to the experience of buying a new model trailer or the service they provide in that realm but they have been good stewards of my multi-year personal project. read more

Be AWARE OF WHAT TO EXPECT AFTER THE SALE! I had the oportunity to buy a Travel Trailer for them last December 2022 and we requested to have canceld the extended warranty & road assistance and sign some forms they send us and one year later I find out they have not cancel the agreements. They dont answer Phone, They might be planning to close? read more

Horrible horrible ! Customer service. All they want to do is sell you something and won't care about the customer! We bought a 20223 destination and 5 months in we have leaks in all sinks and good luck, getting a hold of them. When you do, they don't wanna take responsibility or fix it even if you take it to their shop. read more

This was our 2nd Airstream we purchased from CC2. Both sales experiences were great and Rachel is wonderful. Previous maintenance experience with our first Airstream was "ok". My 1-start rating is on the current service department. We had to have warranty work done on our new Airstream in 2022. They got us an appointment within a couple of weeks, but then had our Airstream for 3 months. Requests for updates were seldom responded to. When we finally got it back, the main issue hadn't been fixed. I reached out to the Airstream community for suggestions and they told me to head to DFW. We made the trip and were thrilled with the service we received. read more

Decided to give a 2nd try and was very pleased with service. Spoke to Will and set up an appointment, actually showed up little early and was able to take my unit right away. Within 15 minutes had a diagnosis of issues and had parts on site to repair. Told me repairs would be done within 2 hours, no issues and was happy to wait, within 1 hour my RV was ready along with Service walked me through everything that was done. OUTSTANDING Service and very pleased to write a great review for Will and Charles along with the super polite lady working the main desk. read more

Well I was trying to ignore the bad reviews but they are the real deal. Emailed early in morning about availability per website ...and NO response. Called and spoke to inane receptionist. Finally got to sales person who asked others including manager if RV on website actually existed. Told no and no then yes. Arranged to come look at after texting salesman. Drove 30+min to get there. Another salesperson met us at door and told us it got sold to another dealership earlier in day... with a smirk on his face. So sales is giving service competition to see who is worse. Never ever going back there and telling all my friends and posting. Beware ...just beware...and go elsewhere! read more

I live in California and after deciding that I wanted an Airstream I sent an email to every dealership in the United States trying to make a deal. Most were uncooperative and there were only two trailers that were available anywhere in the country during the next six months. Able Gonzales the general manager responded right away and advised that he would have his top salesman Isaiah Chavan, contact me the next morning. Like clockwork The next morning Isaiah called and got busy showing me exactly what was available and the delivery date of everything on the market. After strikinG what I considered a very favorable deal all he requested was a $2000 deposit to hold the trailer until I could drive out there in approximately two weeks when the trailer would be delivered. You can imagine how risky it is to do business with people from across country that neither one of them knows each other especially when this involves sending a $75,000 wire transfer. But Isaiah had been so involved with so many detailed communications responding to every single question I had that I stepped out on faith and trusted him. When we arrived to pick up the trailer they had it staged front and center of their dealership completely detailed and plugged in ready to go. I had read some of the reviews on here so I was a little wary and braced myself for some last minute shenanigans and extra costs etc. Not only did that not occur but we had filled out all the paperwork online in advance so all that was left was to install a reliable weight distribution hitch on the trailer and receiver on my car. The car is a high tech 2021 Mercedes SUV with more technology than anyone understands as far as auto-leveling and connections. Isaiah put his top mechanic, Brandon to work making sure that everything was right. It took several hours more than any of us figured to get things working due to the complex nature of the car. Not quite satisfied that everything was perfect they requested that we stay the night and come back the next morning to double check everything. I have bought and sold a lot of new and used vehicles in my life and I must say this dealership is one of the best and most professional that I've ever encountered. I don't know what happened with the other people complaining here but if anybody has any questions for me please don't hesitate to send a message and I will provide photos and more details. I highly recommend this dealership and Isaiah in particular read more

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Everyone here was amazing. I worked with Angel to buy my first camper and he was so amazing and very helpful and always answered all my questions. The whole team was wonderful and I would definitely go back again! Thanks again for everything! read more

Camper Clinic II - RV Dealers Near Me - Buda, Texas

This is going to be a long review. We had a bad experience at a different dealer so I was a little hesitant about looking for the trailer trailer we wanted. After looking around I saw that camper clinic had one in stock. I started communicating with Craig Bass our salesman long before we drove to the dealership. Not only did he show us the one we wanted but had no problem dealing with me decided that maybe we can look at others. We knew that my truck can only pull so much, they made sure the weight was right. Craig, was funny and honest and really took his time with us, going over all the details. So later that day we signed papers for our trailer. We had to come back before picking up the trailer so they can install a trailer brake on my truck and a better tongue. The day of pick up it was like everyone was just so happy for us, we had a great walk around the trailer with the service guy showing us everything. How to fix certain things and he answered all our questions. Plus he had no problem with us videoing him. No question was too stupid, and let me tell you I had some weird ones. Two days later we go to the trailer and the lights are not working and we are having issues, they were amazing even through my crazy stuff, the service manager and Craig stayed in content with me. The choice was made for them to send someone to pick it up. So the next morning Dave (amazing guy)comes and picks it up. Thats what I call customer service. So part of the problem was a fuse, so while we were waiting we bought a new truck and when we got it there they switch hitches for us. For me this was a great experience and I would recommend anyone going there. I know I have my moments to be high strung, but they handled it amazing. They care about their customers and it shows, it's not about just buying an RV for them, it's about making sure your happy. I will say when you talk with Craig - tell him to not forget the throw pillows. read more

CAMPER CLINIC II (Buda TX) THIS PLACE IS AN ABSOLUTE JOKE! RV techs are great and always complete the jobs correctly. However, is pathetic for its business. I am writing this review on behalf of my parents. They spoke to GM and he literally was no help at all. Just continuously stated "it's out of his hands what happens on THEIR property" My parents brought in there rv in for routine maintenance/roof work not once but 2 times and had mice damage in the interior both times (we know this bc we left mice traps in the rv and have caught them both times while the camper has been at this location) There we're 2 mice left in the camper when we came to pick it up also there were wood shavings all over the counter where they uninstalled and reinstalled the AC unit. They didn't care to clean that up clearly otherwise they would have seen the mice in the traps. Talked to a lady in the service department and she proceeds to tell me (we are not responsible for damage we have no control over). You would think as a big company you would try and make things right and talk about how they could get the interior fixed since the damage happened at their location not once but TWICE!!!!! Please do yourselves a favor and NEVER bring your rvs to this location because god forbid something happens "out of their control" they won't even be willing to help you out at all. Terrible customer service. read more

stay away from this place. The staff is rude and unprofessional even after you have spent thousands of dollars with them. This place was great many years ago, but there has been so much turnover it seems that they must run off good employees as well as customers. I have never been treated so poorly by any business in my entire life. They make false promises. They used a promised "lifetime warranty" that was a worthless ruse they used to make a sale. Their service department is constantly overwhelmed and worthless if you are on any type of time frame. Buying an expensive RV from them was the worst mistake of my life. Save yourself the hassle and heartache and move on down the road to find another dealer. This place is the pit of hell for customers once they have your money. read more

If you're buying it's great place sales and prices are great. But sales people lie about referrals gets 250, they will never pay you. And the service department OMG the worst of the worst! Drop off your RV and it will sit there for 3 months. And ordering parts, u better off going somewhere else. They are so far behind on orders and service it unimaginable. At least you can get 3 months free storage. read more

I took my camper in for it's annual checkup to maintain the "Forever Warranty" and repair broken items. There were issues with warranty items being paid for and timely repair of camper. Mat my service advisor was very concerned about customer service and making me happy with the service experience. Mat worked with his Service Manager to purchase a warranty item that had been denied. It was purchased at Camper Clinic's expense. To top it off my truck broke down when pulling my camper home. Camper Clinic sent a truck out to pick up my camper and took it to my house at No Charge! This is true customer service. Thank you Camper Clinic- Mat, David and the Service Manager! Curtis H. read more

They over promise and under deliver in all areas of their business. The first salesperson we dealt with wasn't responsive at all. The second salesperson we dealt with has been responsive, but has a bad habit of inaccurate contracts sent to us and over promising and under delivering. read more

These guys are great. I was on a road trip from Oregon through Texas and had a broken step. They told me to bring it in and within five minutes someone was already checking it out. It was a specific Airstream part but they figured out an alternative AT NO COST! .Prior to stopping in I searched online for repairs for the specific problem and several places were looking to charge $500. read more

The sales and finance experience was super! We're big fans of Rachel and bought a 2019 Airstream Globetrotter about 16 months ago. The service team is knowledgeable and very busy. They have been responsive to our many questions and helped us troubleshoot while on the road. Our unit has been in 3 times for warranty work and annual maintenance. We had a fairly long list and they got the work done, but it wasn't a quick turnaround. So, be sure to follow-up and plan accordingly. read more

Camper Clinic II - Lake Catherine State Park - RV Dealers Near Me - Buda, Texas

I had a rush repair request the day before going on a 2 week trip. Nick and team had the inverter in stock and squeezed us in for a quick repair. Completed in a few hours. We are now loaded up and ready to head out in the am. We will be glad when the new Airstream service center is completed so we don't have to deal with so much dust and dirt. read more

We bought an Airstream Interstate with Izzy and we were so impressed with our service. He went above and beyond to make sure we were happy with all the aspects of the RV. He really took such great care of us and his follow up skills were impeccable. We would highly recommend working with Izzy if you want a fair deal and great service. read more