The broke a a piece on my vintage camping trailer - repaired it but, still…read more They are now out of business and that's probably a good thing. Folks here were rude and not at all customer service oriented.

I recently purchased a Bumper from Spillar. They completely put the wrong product on my car. After…read moretelling them they said I was wrong. I showed them the photo I brought in, the photo from the Ranch Hand website which was on the flyer in their show room. The older lady in the office proceeded to tell me that despite the fact the brochure which was right in front of her show differently that I was wrong. It has little to do with the bumper, quality or even how it was installed. It is 100% to do with the attitude of the staff, the lack of attention to detail Or willingness to admit they ordered the wrong part. To top it off they couldn't even figure out what the balance correctly. In the end it was a five dollar difference, but I was willing to pay it to leave and not have to deal with the worst customer service I've had in a while. You really have to want the bumper and have no other options to use Spillar. Make sure you get everything in writing, keep your paperwork, and dot the I's and cross the T's. No matter what, don't expect them to apologize if they screw up. Prologue: After reviewing the paperwork I realized they had even written it down, the way we had discussed it. I confronted them with this and told them they needed to make it right. It's hard to be a small business and turn a profit, I of all people understand that. An apology would've gone along way, a few hundred dollars discounted drastically changes my attitude. I have much higher hopes going into this

I stopped by O' Reilly yesterday when it was raining pickup up some wiper blades for my wife's car…read morefor an entire set of 3 blades. Carlos offered to install them for me. He stood in the rain and got the job done, quickly and efficiently. I can't brag enough of how, genuinely, he displayed what REAL customer service looks like in how he presented himself and treated me like I was a king. Great Job Carlos...O' Reilly needs many more men like you, as you shine for your company while other companies light is pretty dim. Making a long story short...Kudos, you deserve a promotion for the fantastic service you gave.

Carlos n the store on Menchaca are great. I got parts and Carlos explained to me in detail how to…read moreput them on. Shout out to Nikos too for excellent cust. service!!!

Called the day before and they told me to bring out my RV for a wheel alignment. Told me the…read moreestimated time to complete the job as well as up front pricing. Went out there, super easy to find, and the staff were very friendly. Called when the job was complete and given a run down of how it was set up, what was done and how it is now set up. Made the world of difference to drive. Would absolutely recommend them. The customer service team would never survive at one of the big name shops. Way to friendly, honest and helpful :-) Cheers and thanks again

They served us for a very long time, although we had an appointment in advance, and only after our…read moreindignation they did a diagnosis of the track and it turned out to be wrong, so the track was not repaired for us, we spent the whole day, money and nerves

Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

Understaffed and very slow. 15 minutes before anyone says boo! There wasn't really an excuse for…read morethem to take.So long to notice me and say anything to me

Ordered on line for me to pick up I waited and waited for 2 hours I fed up and went to that store…read more They weren't ready to be picked up obviously they didn't get all ready so they had to look for parts to get ready

Here's why you may consider not hiring this company. Review…read moreof Texas Country RV, 16415 S Access Rd, Canyon Lake, Tx 78133, Owner listed as Michelle Ruff. Joe Ruff was our Contact. In April we contacted Texas Country RV to conduct an inspection and work on our RV to makeready it for a 9-hour haul to a new location. It needed new tires put on, new bearings, possible new brakes, 2 new ac units and to have the roof resealed and some soft spots looked into where we had some leaks. Joe Ruff did the initial consultation, then brought his son Jacob and another man out to perform the work. 3 days later he came out, inspected, and we paid the bill in full. 7 hours into the move the roof began to peel off. By the time we got to our location 20% of it was gone and we found they had not even performed the work we paid for on 1 of the A/C's. We called on 4/24, sent videos, pictures and got no response other than a text from his son saying Joe would call in the morning. We heard NOTHING. Texted on the 25th, NOTHING. Called on the 28th, spoke to the office and still nothing. Sent an email requesting a refund of the roof work and NOTHING. We've been ghosted for 21 days. DO NOT USE THIS COMPANY. I will be filing a small claim for the $1400 on the shotty work they performed and the cost of the new roof seal in small claims court. He had the opportunity to make this right. Here is a copy of part of the email request, sent on 5/5/25. "Joe - I have given you plenty of opportunity to return phone messages, voicemails and text messages. This is regarding the work performed on our 2016 Crossroads Redwood...specifically the roof reseal work that was not done properly in some areas and incomplete in other areas. The roof reseal was not done properly at the front seam allowing the roof membrane to separate from the roof during transport and expose the wooden roof components. In addition the original problem that you pointed out...the poor sealing along the front AC unit was never addressed. The original old and ineffective seal is still in place. As a result we will need to hire a local (New Mexico) facility to complete these repairs. In the interim, we have placed a temporary tarp over the damaged area to try to prevent further damage from occurring." I would like to just let people know if they need RV work, this may not be the company to hire.

I contacted Texas Country RV while we were staying near Canyon Lake, about making some upgrades to…read moreour RV. We had decided to replace our sofa with a double recliner, wanted to replace the bathroom vent/fan with a unit that operates with a remote control, and wanted to upgrade our suspension (to drive better on windy days). TXCRV came out to our site to do measurements and look at what we wanted to do; advised me on their suggestions; and worked with our schedule to get us in before we left moved on. When supply chain issues delayed the parts we needed and we ended up having to stay over a couple of days, they put all their techs on the job, to reduce a 2-day project to a single day. They were pleasant, respectful, and competent. I never felt that they were being less than honest and transparent with me. I would highly recommend giving Joe a call at TX Country RV. They have a shop, or a mobile tech. They also do sales and rentals (Cruise America). If I am ever back in the Texas Hill Country, they will be my go-to service shop.

Unpleasant experience - poor service and treatment and poor work quality. Avoid doing business…read morewith them, eight months later still fixing their mistakes. There are plenty of other better quality RV repair shops, as we have found.

These folks are great. They've worked on a few of our trailers, are priced fairly and work was…read morecompleted on schedule. Highly recommended

For years their lot has served as defacto parking for Radio in the evenings. They are no longer ok…read morewith this, which is obviously their right. However, how you go about things matters. The neighborly thing would have been to put up a sign saying "No Radio parking. We will tow." Instead their towing company booted every car in the lot a few minutes before bluegrass ended at Radio. Putting up a sign would have stopped people from parking there. Instead this is costing people thousands and thousands of dollars to get the boots taken off. You have to question the motivation.

I am an aging veteran and had a need for a little help with some parts. Great service, and of…read morecourse they had the parts. They also help the vets a great deal with their knowledge and their discounts. No matter how great or small I have found them to be very generous with their time and knowledge. Brian and Justin on separate occasions were very helpful, they went out of their way to help get the right stuff for my vehicle. Thanks, from an old U.S.Army guy, Diego