The short version of this story: after making a purchase at a different store, this store refused to take care of me on a battery core refund. Eventually I had to be taken care of by the store at 5339 n interstate 35, 78723. If you need help, Yvonne and her team there will take excellent care of you and make it worth your drive. Otherwise, try autozone or buy online. I've worked retail my whole life and never been treated so poorly. This is why brick and mortar stores are dying! Let's help kill this one once and for all.
The long version:
Terrible customer service! I tried to return a battery core for my core charge refund, and they refused to do it. I walked in, heavy-ass battery in tow, and gave them my receipt for the purchase which was made a at a store up north. They refused, claiming there was a 'special number' that only the store that sold it to me had (which translates to: "I don't want to do a return on something that you purchased at another store") I told them that it was 6:30 and all lanes of i35 and the access road were at a CRAWL. The customer behind me even piped in and said he's done the same thing, and they just have to call the other store. Vance refused to call. So I left. I loaded my battery back up, and I sat in my car and called 1877advance. The nice lady on the phone told me that I was right, they probably just did not want the hit on their sales. I explained the situation. I explained that Google maps put the other store in the wrong place so I accidentally ordered it from up north, and I explained that Austin traffic would move faster if we all rode sea turtles. She understood and called the store while I was on the phone and instructed them to do the return. I walk back in, after unloading my heavy-ass battery again, and Vance still doesn't want to do the return. This time he tries to talk me out of it by saying it will void the warranty. What? Returning a core at a store the product was not originally purchased from voids the warranty? That's a new one. I tell him I'll just keep all the receipts and take my chances. He sighs, and starts to log in. Then he stops, and takes me to a different computer and starts scanning the receipt while shaking his head and saying it won't work. The computer just flashes an error message as he scans the receipt. "See? It's not going to work." He says as the computer flashes the message "user login required" (ah, you did not expect me to be able to read, did you Vance?) I told him that he should try logging in. He said it wouldn't work, because the systems didn't connect from store to store. (Do you see how he keeps changing his story?) then he just stood there shrugging. I asked him to call the store up north. He refused. Finally, I told him that I thought he just didn't want to do the return because they didn't want to take a hit on a sale they didn't make, and left. (See, he didn't expect me to be able to both read, and see through all of his bullshit..... But my wife and I have both worked retail our whole lives, and we can smell it from a mile away) After loading my battery back into my car, and dialing the 1877 number one again, I noticed Vance standing next to my car. As I opened my door he explained how it wasn't his sales personally that would suffer, but the store's. I was dumbfounded. Had he had a comeback while I was still in the store, it would have been one thing.... But to follow me to my car? That's just ridiculous. I closed my door and left before a fistfight ensued. When I got ahold of the customer service team again, they said there was nothing more that they could do at that point (it was after 8pm... Yes, I had been there for an hour and a half). Then I called the store up north. They called 2 different district managers. Then they called me back and told me that the William cannon location would take care of me (no one at the wc location had the balls to call me I guess). Then the next morning I got another call from Yvonne at the north I-35 location. She introduced herself as the manager, apologized for the inconvenience, and assured me that I would be taken care of at the wc location. I went back in (my fourth time in at this point) and they simply called the store up north and had them do the refund for me. They wrote me a hand written receipt, and sent me on my way. No apologies, no thank you for coming in four times. Not only bad service, but rude about it too.
The bottom line: this store didn't want to take a return (even though it was just a core charge) on a purchase not made in their store. They tried to lie to me about it. Several times. They tried to cover up their lies with more lies. Then when I called them out on it, and after an extensive talk with the customer service team during which I was assured that this was a refund that COULD be done at that store and the only feasible reason they would have for their theatrics was to not take a negative sale) They still refused to help me. Never shop here!!!! read more
