This will be my initial review. So far our experience has been stellar with Enrique as our sales…read moreperson. If you go there definitely ask for him! From start to finish he has been amazing. Taken care of everything, answered every phone call and text and without a doubt has gone above and beyond! The Sales manager and Finance have also been amazing and we were taken very good care of! We have our walk thru today. I expect Wade will do an amazing job. If anything changes with service requests etc as it seems that's where most issues in the reviews have been I will update my review. But for now we are Happy with them!

Terrible service and they never return calls after sale! Salesman went missing after deal was done…read moreand doesn't answer questions.

1/2026 This review isn't about the issues with my new rig -- that's a separate matter -- It's about…read morethe excellent service we received from Clint at Blue Compass. Clint was very courteous, friendly, professional, and genuinely helpful throughout the entire process. He took the time to explain things clearly, answered questions without rushing, and made sure we felt supported during our time there. His customer care truly stood out and made a big difference in our experience. Clint is an asset to the team, and we're very grateful for the service he provided.

I purchased a 2021 RV from them about a month ago and they were outstanding. They repaired an…read moreundiscovered issue with no issues after the purchase. The unit was super clean and the whole sales process was smooth. Will purchase from them again.

These folks know how to run a business. They were always available for questions, even the ones…read morethey likely went over when checking out there 32 ft. Lux RV. We had a great time traveling to see family and were able to host family over for cards and games. The RV was meticulous and came equipped with everything we requested. This was a tester for our family, we were unsure if we wanted to buy an RV this year or not. Well, these guys made it so easy we will be RV more often, but why buy when these guys make it a breeze. No need to store, clean, maintain or carry insurance not to mention the cost. We will just lease it from these guys. Thanks so much for making a long road trip very pleasant. It might be good to note that we spent about a week trying to book with two other companies, who would just not respond. Their websites said they would reply within 24 hours. The only response we ever got from one is they charged our credit card $3500.00 without confirming the reservation. Absolutely a nightmare, you can call me directly if you want names, I am not willing to post on a public site. Oh, and by the way, we were leaving on Thursday and Tuesday is when we finally reached out to American Dream Vacation. We put in an online request and within 30 minutes we had received a text letting us know the RV we were inquiring about was already taken. But sent us two other options within that next text. He asked that we call so we could get things squared away and it was like 9 pm or so. We did secure a Beautiful RV and the rest is smooth sailing. David & Kelly Thate 512-750-5777

DO NOT RENT AN RV FROM THEM! This company is the absolute worst! They should have never let our RV…read moreon the road. Two of the windows on the RV literally fell onto the roadway which we were traveling. They tried to blame us for the windows falling out!!! WTF Below is the full list of issues we had with the RV: - When we left Austin the glass window fell out on bedroom window onto the roadway - On our way back to Austin, we lost a second window on the dining slide out onto the roadway - Air conditioner not working in main room, E4 error code - 24/7 support not available, voicemail box full. - Roadside assistance said they couldn't help us with any of the problems - 7' broken wood board on slideout, fell and almost hit daughter in the head - The gauge on the freshwater tank doesn't work so can't tell if there's any water or not. Only discovered on the 3rd day the tank was full of water - Water fill hose leaking at connection, spraying water all over. We couldn't use the camp site water because of issue. - Hot water doesn't work on kitchen faucet - Back up camera not working - Various windows/mechanisms broken and taped on outside with shipping tape - Broken screen door handle - No key for outside storage locks - Leg on Queen bed is loose/broken - Door on bedroom doesn't stay closed or latch - Window shade in bedroom is broken - Right rear view mirror very loose - Kitchen drawers won't stay set - Slide out panel controls are reverse - Check engine light was on the whole trip. I called immediately after picking up the RV and was told it had to do with the catalytic converter

Hey, its a tough business. We are towing large vehicle's 70 miles an hour down the Highway. Things…read moreare going to break! So far we've been with Explore USA for 3 years now with our fifth wheel. WE bring it in regularly and they take care of what we need fixed. I wish they we closer to us but other than that we have been happy with the service and we are still enjoying our RV. Keep up the good work, also Props to Able for working with us for so long. Thanks again, ready for another trip soon!! Randy H

problems continue - please avoid this dealership - please see email follow up - even to their CEO…read more I HAVE POSTED SOME EMAILS I SENT TO EVERY EXECUTIVE I CAN FIND FOR THIS COMPANY - I KNOW THEY WON'T ALLOW THIS REVIEW BUT I WILL POST EVERYWHERE I CAN UNTIL I GET A RESOLUTION ... Mr. Ferrando, I wanted to correspond with you quickly on why you need to look at a different GM for the Kyle location. \ #1 - he responded to the email with a text stating that he'd like to have the opportunity for his dealership to service us .... Shows he has no idea what his customers are dealing with because HIS DEALERSHIP IS THE PROBLEM!!!!!! Then he said he would try to find a mobile dealer to help us .. THIS SHOULD HAVE BEEN DONE 3 WEEKS AGO - I WANT IT FIXED BY THURSDAY EVENING!!!!! Otherwise - I'd like you guys to reimburse us for $1500 in lost deposits. #2 - Here's a picture of the only work they did last time it was in with replacing a panel ... it's pretty obvious that it is bubbled and not put in correctly. Good afternoon all - particulary, Mr. Ferrrando, This time I have included Vanleigh customer support so that they can see the manner in which you guys support customers of their brand since we have a Vilano. I am extremely beyond disappointed and angry in the absolute disrespect for your customers that continues and we have an RV that we have been unable to use and now for this weekend we will lose yet another $300 deposit because we can't travel. I'm also disappointed in the lack of concern shown by Joseph at getting our issues resolved. Not only do we have none of our original requests addressed with the RV from day one (water heater, replaced wall panels, etc) we still have a non-operative black water tank with the Kyle location claims to have fixed. The master toilet will not work because the blackwater tank is full and DOES NOT DRAIN .... We have tested today by filling it up and being able to visibly see it doesn't work thus means the toilet doesn't work. We also asked they fix a panel that had fallen off. I'm absolute shocked at the half A$$ manner in which is what put back up and happy to send pictures. By copy of this email - I am asking the leadership of the company who actually owns ExploreUSA to direct us to a dealership that can actually help get these things corrected - preferably by Friday so we can take an actual trip. Date: Wednesday, July 6, 2022 at 8:42 AM I understand that you are all leaders of Explore USA, so as business owners and sales executives ourselves- we are reaching out to you about the dissatisfaction with your dealership in Kyle, TX and I'm hoping you will help us find a resolution to this problem. The only good thing about our experience was the salesman we had - who I understand left the dealership today. Below you will see what I am posting on every review I can find about your dealership and would expect that you get involved to remedy our situation - especially given the ratings that I have found about your business post-purchase. STAY AWAY FROM EXPLORE USA!!! #1 - We purchased a $140K RV from this dealership and when we stopped by to see it and measure some things for additional purchases - the unit they showed us WAS NOT what we had agreed on. They tried to make us seem stupid by telling us were confused but it was not even the same interior color. Because of the salesman (whom we really liked) we agreed to move forward (of course - they already had our cash) but they made concessions - most of which they had not followed up on. #2 - We were asked to come at a certain time for delivery of the unit (a 2 hour drive) and when we arrived - we waited over an hour only to find out that the RV was barely even started and would not be ready. In fact - some of their agreement could not be done for days or weeks and they would arrange for a local dealer to do it for us .... It's been weeks and that's not even been scheduled. One panel was completely bubbled and needed to be replaced but we haven't heard a word about that. #3 - On our first trip - walls fell out, plugs didn't work, black and gray water didn't drain, etc. We had quite a list of broken things on a brand new RV. We tried to avoid working with them and went directly to Vanleigh (who has been AWESOME) but ended up having to go back to the dealer. They were supposed to fix onsite because of our distance but had it over a week and when told to pick up - most things are stil not corrected but all we get is complete and total BS and attitude from the service manager and dealer manager.

Buyer beware this company is a scam. My husband and I booked an RV rental over Memorial Day…read moreweekend. All communication was great prior to our rental and the only red flag was we had not seen many online reviews. But the couple seemed nice and had prompt email responses.. that is until it was time for us to receive our $400 refund. Mind you - our three night rental was about $600 so that extra $400 added to their profit margin significantly. We picked up the RV on May 22nd and returned it the evening of May 26th (we paid an extra night fee for the evening return). Upon picking it up we noticed a couple of things that were not 100% but since they had been pleasant we didn't make a big deal about it. Some food scraps had been overlooked and an ant village had moved in as well as the black water had not been pumped and was at over half full. My husband verified that the black water was half full with the owner but we didn't think it was that big of a deal. Apparently it was because we had to use the camp port-o-potties after the first morning. Also, two fuses were incorrect on the RV and had to make a special trip to replace them. But overall not a huge deal. We returned the RV completely cleaned and vacuumed the evening of the 26th and Sandy Life let me know the refund would take a few days to process. On May 29th, I emailed Sandy Life for initial follow up on deposit refund. Their contract notes the refund must be returned within 14 days of rental. No response. So I texted on June 2nd for follow up and received a text stating the full deposit would be completed June 3rd and allow 5-7 days for processing. On June 16th, I emailed Sandy Life that I had not received the full deposit refund guaranteed on June 2nd. I received an email later that day that their inspector found floor damage and that a door lock was broke and we would only be getting a "partial refund." Please note that their inspector did not come to inspect the RV for over two weeks after we returned it. When my husband and I dropped off the RV we asked Sandy Life to do a walk through at that time and they refused. We returned the RV clean and in full working order with working locks. I emailed Sandy Life explaining this and asking why am I just now finding out about this at 23 days post-rental. I also asked how did I know they did not rent the RV out within that time and are charging me for damages (they had told me prior to rental that the RV was rented the day after our return) or that the RV wasn't broken into at their outside storage area. I also requested photos of the damages and a receipt for the locksmith. I never received a follow up email after this. I emailed again on June 20th stating I would like to resolve this issue and cited they are breaking their own contract time line and also did not rent out the RV as agreed upon (black water half full, blown fuses, ant infestation). I again requested photos and receipts and again, NO RESPONSE. On June 26th, I emailed Sandy Life stating that I would be filing a complaint with the BBB the following Monday and was astonished at their lack of business ethic. Still NO RESPONSE. On June 27th I used my husband's cell phone to call Sandy Life as they had not picked up for my cell number the last 4 times I had called them. And what do you know.. they pick up. I explained who I was and Sandy Life told me they were only giving me half of my deposit ($200) and again refused to provide proof of damages or receipts. I told her I felt totally taken advantage of, that they were scamming my family and that I did not understand WHY they would not provide proof of damages. She got upset at this, said they were not scammers and hung up on me. I'm sorry but given this situation and total lack of communication what would you think? And if they did intend on refunding $200 then why had they not done so yet? At this point it had been 33 days since we returned the RV, not to mention THEIR contract stated the refund would be processed within 14 days! When I tried to call her back about 30 minutes later she had blocked both my husband's and my cell phone numbers. Seriously, that is the customer service they give? Not responding to texts, calls and emails then BLOCKING my number? I have not attempted to call them again as it is obvious I am getting nowhere. Sandy Life emailed me that night stating they would refund the deposit but currently I have only received $100. I replied asking for an ETA of the full refund but what do you know... still haven't heard anything back. What a SURPRISE! So buyer beware- this company doubles their profits by refusing to refund deposits and breaking their own contract. They are SCAMMERS that present like a family business. Very disappointing. I have since filed reports with the BBB, Austin KVUE Defenders investigators, and KXAN Report It. Please message me if you have had similar experiences with Sandy Life as I am tracking this with my attorney.

You cannot beat the prices they have to offer. The trailers are awesome and are super nice. We will…read morealways rent from sandy life rv they are the best.

Great experience. They took me right in before going in my long road trip, Friday before a long…read moreweekend. Very happy with Hector and the whole team!

I had an issue with a gooseneck adaptor wouldn't release from the ball, after struggling for many…read morehours I called to see if Big Tex could help me out. Alonzo told me to bring it by and he would put someone on it for me. I rolled up and took me straight in. He had a couple guys work on it right away and they were able to solve the issue. Outstanding customer service and would highly recommend. Big thanks to the team at Big Tex.

As a full-timer living out of a 22' bumper pull, my rig isn't just a camper--it's my home. I needed…read morea bulletproof roof solution so I could stop constantly worrying about leaks and maintenance. Jared and the crew at Lifetime RV Roof in New Braunfels completely delivered! Not only did they give me an incredible deal on the spray-on polyurea coating, but their communication and turnaround time were top-notch. The roof looks absolutely amazing, completely seamless, and tough as nails. It gives me massive peace of mind knowing my home is permanently protected with a lifetime warranty. If you want elite-quality work from honest guys who take care of their customers, look no further than this local shop!"

We have a tiny Sonic Venture that needed a lot of help. After sitting out in the Texas sun, the…read moredecals had split, the paint faded, and just basically needed a major re-do! After calling many places and their favorite word for repainting the outside was NO we no longer do that we contacted Lifetime Roof. They said YES. Outstanding job done, Lifetime roof put on, and the little tin can is ready to roll! Absolutely would give anybody their number if work is needed for their RV. Gavin is honest, extremely easy to work with, and kept us informed on the progress. The painter did an outstanding job. Even keeping the RV and redoing areas they were not happy with. That does not happen very often anymore. Thank you Lifetime RV!