Called this store on the 11/26/2025 as I had a coupon for a free paw spa treatment. The coupon was…read moreexpiring that day, so it needed to be used. When I spoke to the customer service representative I was told that there were no groomers on site and that i could get a rain check and use the coupon on the weekend when the groomers were back. I called over the weekend and explained the situation to the groomers department, at which point they informed me that I would need to add a bath service in order to get the "free" spa paw service. I asked if I could speak to a manager and was transferred back to the front. The lady that answered was the same lady that I had spoken to on 11/26/25. She said she remembered the conversation and went to go speak to the store Manager, Sean. Sean stated that they could not honor the coupon but stated he could give me 20% off of the service. This is false advertising, and aside from that I was lied to. I asked Sean to please pass my information over to his boss, Nick who is the district manager. I waited 3 days for a call but I did not receive one. I called today and spoke to a rep. I explained the situation to the rep. He put me on hold and said he sent a text to the district manager and he too said they could only give me 20% off of the service. The rep stated he would pass my information on to Nick so he could give me a call. These people do not keep their word and do not return phone calls or reply to messages requesting a call. I love this store but sadly will not be returning and will be reporting the false advertising to the BBB.

I stopped in very briefly to see if they had any pet mice. The store was clean, well-stocked and…read morewell lit. Very attractive and mostly focused on dogs and cats. When I asked the young woman at the front desk if they had any mice, she said, "You mean, frozen mice?" I said, "No, like for pets." She said unfortunately they do not. So they might have frozen feeders but no live mice. Anyway, I'd stop in again if I needed something I thought they would have. They're in a convenient strip mall just off the 101.

Best grooming available. Brenda and Trinity are amazing with our Goldendoodles. They book out…read morepretty far but it's worth the wait. Avoid the Newbury Park location like the plague but Camarillo is fantastic.

My dogs require a bath & brush groom ...however I pay $10.00 extra for each dog which require…read moreadditional10 minute medicated shampoo soak (I provide) and the dogs are not completely dry when I pick them up. The bath and brush groomers are not experienced when hired. Pets Mart allows minimal time per appointment. Nails are not trimmed properly. It seems as though bath and brush employees are learning to groom without experienced groomers overseeing what they're doing. I love the convenience of a neighborhood groomer however, lack of consistency is disappointing! For $10 more per groom my dogs will be properly groomed and dried by an independent groomer.

Friendly and helpful. It's a small store so they don't have as many kitty litter tray options as a…read morebig box store but the customer service and convenience more than make up for it. Plus I would rather support this place.

I love this store. The owner is very helpful and knowledgeable. He helped me pick out a new food…read moretopper (which my girl loves so I came back to stock up), a new harness (told me to bring back if it doesn't fit (it fits) and sold me some foot balm for my girls dry foot pads. He sells a good variety of high quality food (Badlands Ranch, Dr Marty and more). I feel good spending my $ here because I'm supporting a local business. New toy for Pearl today, too.

The customer service is amazing. Jessica remembered me after three weeks and my Cats favorite…read moretoy!!! She understands that our pets are family. Jessica also helped me select grooming clippers. I will definately keep coming back

Worst store and management…read more I had a legit complaint and one or the Employees there started arguing with me about my complaint. I was looking for the manager and out pops up this woman and gets inches from Mt face wanting me to fight her. Told me to take it outside, a big woman who because of her size, instead of addressing my complaint trying to calm the situation, gets in my face, trying to intimidate me. Cynthia was her name, she was rude, implote and thought to scare me by bullying. Petrol hires the lowest of the lows it seems to manage their stores. Anyhow, this store is filled with rude bullies who don't have an iota of idea about customer service. No wonder this particular store is like the 99 cent store of the pet stores, dirty store, bad customer service, rude managers & employees who argue with customers Anyhow, Cynthia should be given extensive sensitivity training. If she /he gets in the face of a man to intomidate, telling him to go outside by trying to make one think he/she wants to fist fight, which she cant scared a man my size, I hate to think how she has intimidated smaller people should they have a legit complaint. Just an awful person. Anyhow, the worst of the worst of all the pet stores.

New to the area and we took our newly adopted dog in for a special treat. Her terrified demeanor…read moredisappeared the moment we walked in the door and felt such great energy from Lupita. She supplied us with a wealth of information along with great conversation. We found our new spot!

Meaghan does a great job grooming my senior JRT. I really appreciate her gentle, caring spirit…read more Hazel is anxious & Meaghan makes her feel comfortable. Hazel has some medical issues & Meaghan is knowledgeable and handles them perfectly.

This is an amazing five star facility that serves the community of Oxnard, and VENTURA. They have…read morefood for dogs that I didn't think existed. But I found what I was looking for thanks.

Very clean well stocked store. The employees are very knowledgeable and friendly. The store stocks…read moremy dogs favorite FirstMate pet foods, I was so happy to see that.

Awesome place!! Always super nice and welcoming when I stop by!! My current dog still isn't fond of…read morestrangers and they always keep their distance while they offer assistance and I really appreciate that and he does too!! Recently went in to get a bag of food to potentially change my dog's kibble and the gal was super helpful.

Spacious store with a variety of natural healthy products. I have a tug toy I bought from here…read moremonths ago that my power chewer hasn't managed to destroy yet. They are super honest about pros and cons of raw and freeze dried and offer free samples. They are super kind to the shelter dogs I bring in and always offer exceptional service. Try their raw patties and whole minnows

We love bringing our babies here for boarding! Our babies…read moreSalem and otter have stayed for boarding and just to play. Both times were great as we can see what those two are up to thanks to the cameras! The communication is great with staff too and they are very welcoming. I highly recommended beach dog fun for your babies.

My family and I were looking into dog boarding over Labor Day weekend, and found this place on…read moregoogle. What interested us in this place was it being specifically for smaller sized dogs, under 40lbs. We took him on a trial visit which he loved, although he was very nervous. After that, about once a week we would take him to regular daycare just so he can get used to being around the employees and the dogs. When we would pick him up, he would be so full of energy and joy. He would mainly stick by the people rather than the dogs, he's just like that. During his stay, he had gotten a minor injury(due to his fault not the daycare), which they called us to let us know of what had happened, what they will be doing (cleaning the wound and making sure he doesn't lick it). If it had escalated, they would provide some medication, but luckily he was perfectly fine and unbothered. They were very informative and caring for the dogs, have a great location, and the people are kind, we are grateful. Although we do not need to take him to daycare or to board him anytime soon, we would definitely return here if we needed to.

JC and Penny are the best! They've taken our doggy, Ojee…read moreand de stinkified her at least 40 times. She's super spotless and happy when we pick her up. Highly recommend.

This was my dogs' favorite place to go! When I would tell her she is going to Happy Dog, she would…read moreget excited and go stand by the door! When we would arrive, my dog would burst through the door as if she owned the place. I don't know what it was, it could have been the staff, but she loved going there! They are excellent handling the dogs.

Took us in same day and reasonably priced for a basic pet wash. They offer boarding and day drop…read moreoffs for your pets as well, might have to use that in the future. Best of all, local and friendly people. Thank you!

The nail trim was uneven Heather did it to fast they weren't busy either $14.00 5 minutesread more