They lack Customer service in every way and they are rude! I called to cancel a reservation and was told due to it being a holiday weekend I would not get a refund.. Absolute BS.. anyway I was unaware of that and the rude person said she would refund my money but I was not welcomed back. My dog has stayed there many times before.. even when it was called Lazy Dog and even though they have never been extremely great with my dog.. i still took him there because it was close to where I needed be.. I even tipped them!! Well we won't miss that place nor will I recommend it to anyone!! read more

Did a great job. My dog and I are happy! Great service and especially helpful in setting up our visit. My dog returned home happy. read more

We love the Doggy Den! We've boarded our two pups there for long vacations while we traveled overseas, and frequently use their daycare. Our pups are always excited to get in the door! Daycare drop off and pick up are so convenient for people who work long days--I drop off after 7 a.m. and pick up by 6:30 p.m. I'm always happy to have the dogs in daycare playing and having fun versus being home alone on those long days! The staff are so lovely and take great care of our boys! read more

We've trusted them with our dog for about 10 years! She gets a bath and enjoys socializing and playing with other dogs.

My pup still loves it here and I highly recommend them but this is about their love for animals: recently, someone dumped a little baby puppy in their parking lot . They immediately took him in and bathed, fed and confirmed he was not chipped. When I saw him I sent a picture to my friend who had 2 just like him. Ann arranged a time to take him to my friend's house and it was love at first sight. He is now living his best life in a loving home and this is all thanks to The Doggy Den for their unwavering love of animals. Thee most amazing owner and staff, wouldn't trust the care of my pup to anyone else read more

I need to go back. My dog got bourbon first trip, I'm concerned it happened. I feel they could be good, but, on first encounter, this didn't help me, feel good, they let him get out, plus, I don't think I spent enough time to check it out. read more

Other reviews are correct- this place is biased against Pitbulls! I brought my dog here for potential boarding and needed to do an evaluation before his boarding. My dog is NOT aggressive at all, not to humans or dogs. He plays a little rough with other dogs so I usually as to keep him away from other dogs. They said the evaluation would take 20ish minutes. Well, within 10 minutes they called me and said he did not pass evaluation. Why? Because he stood by the door when let out to the yard because he was nervous after being there for 10 minutes. Of course he was nervous. I asked if he showed any aggression, she said no. The ironic this is- my friend who recommended this place to me and who takes her dog here has a 120 Pound massive dog who is super aggressive towards people and dogs. The woman who checked him in was clearly not comfortable with this breed and is quite sad that they stereotype at a dog place. Will happily take my $ elsewhere. After we went to get a pupcup and enjoy our day. ッ read more

Very professional boarding. My pup is pretty hyper (border collie mix) and he does well here. Staff are friendly and prices are competitive. They even give my dog a bath so he comes home clean. read more

My rescue Pomeranian Sylvie is a little scared of other dogs, especially big ones. But I needed either a daycare or dog walker to watch over Sylvie while I was at work, and I happened to come across the Doggy Den. I like that the Doggy Den strikes a good balance between flexibility and ensuring that the dogs are in a safe environment. They check vaccination records for every dog that enters the facility but also accept booking requests that are made super last minute (I'm guilty of this). I dropped Sylvie off in the morning, paid for a full day of service, and picked up Sylvie in the afternoon. The whole process was very easy, and I had the peace of mind knowing that she was being looked after. When I picked up Sylvie the first day, she was a little quiet and seemed ready to leave. She is pretty reserved when it comes to new experiences such as this, so I didn't see it as a concern. On the second day, she was visibly more excited and alive. I think after an adjustment period, she will be more comfortable with being at daycare. Price-wise, Doggy Den is on par with most daycares in the area. I like that they also have an Instagram page, where you can see pictures of the cute dogs and play areas. If I have one small complaint, it's that my dog smelled heavily of daycare when I picked her up. Overall, this is a solid choice if you are looking for a safe place to drop off your dog in the Thousand Oaks area. read more

This was Francis' first time in doggy day care. The staff at The Doggy Den was super helpful and kind. My pup left there happy and exhausted from all of the playtime. I feel super comfortable leaving him at the Doggy Den whenever the need arises, he gets treated well, and the socialization aspect is great for him since he is the only dog in my household. Thanks guys! read more

The Doggy Den - Francis' posing on the "green carpet" from his first visit at The Doggy Den - Pet Sitting Near Me - Thousand Oaks, California

Just got back from the doggy den in Newbury Park my dogs had fun and got an amazing bath they smell so clean and look adorable with their bandannas Ojai Jane and argo mc gillicuddy read more

Our lab had a great experience boarding with Ann and her team. She came home happy and clean. We'll definitely be back.

We put our 3 dogs in a suite for two days so they would be comfortable. When we picked them up, one dog had a chunk taken out of her ear and another one was all wet and covered in urine! They were also starving and extremely thirsty, so they had to have had little water, and who knows about the food. You don't get any leftovers back. Our dogs are family members, and they were not treated well while there. I would not recommend this place for anyone's furry family members! read more

I have to say, I am highly impressed with the doggie den. I had initially called, requiring some information about how to book/reservation and how the process works on dropping off my two pups as I'm at work and traveling a lot and I'm looking for a new daycare facility for convenience. The woman on the phone was very informativeAnd even said if I needed any more help or questions that I can call her at anytime and explained to me the process on how all you need to do is make sure your pets are currently up to date on shots and are good with playing with others. From then on, I ended up getting my dogs shot records updated and applied for a reservation with their records the following day with no hassle. I like that upon arrival, there is a sign upfront that says to call them to notify them for pick up and drop off and to not crowd the waiting area so that way each pet owner has peace of mind and doesn't have to worry about their pets interacting with each other and causing chaos. My dogs have been to the daycare twice already and every time I pick them up they're always happy and exhausted! The moment we get home, they are ready for bed and we've had the best night sleep ever since. I don't really know what they do during the daycare hours, but whatever they do, keep it up! Also, as a plus all you have to do is show up and drop off your dogs. You don't have to do a reservation all the time and it's only for their first day of daycare! I find that to be easier and efficient compared to other daycare that I've interviewed at . I will definitely be bringing my dogs here for very long time. read more

There are many reasons that I give Doggy Den a 5 star review. My list of reasons starts with the facility. It's clean, spacious and very well maintained. Next is the personal. Excellent! Professional and engaging. They pay very close attention to the pups and honestly get to know their personalities and needs. Questions are answered completely and honestly. Last is the price. I have used other area businesses and Doggy Den is absolutely on par with the others and even offers ways to save money by purchasing "bulk" services in advance. I have used Doggy Den for both daycare and boarding services and honestly can say that I know my dog is well cared for and it is proven by the way he pulls to get to the front door as quickly as he leaves the car! I highly recommend this business! read more

DO NOT TAKE YOUR DOG HERE. I boarded my dog at Doggy Den over Thanksgiving and the next morning he was hacking up a lung and sicker than he has ever been. After $1,000 plus dollars in vet bills he was diagnosed with pneumonia and is really struggling to recover. This place is dirty and they do not take good care of your dog. Please keep your dog safe and pick a better place to board your pup! read more

Our dog comes home so happy afterwards, We know he is having fun by the quick pics we get while he is at Doggy Den

TERRIBLE customer service. I came in to inquire about boarding my dog for my daughter's wedding as we are having guests stay at my house. Colleena at the front desk was unbelievably rude and dismissive. All of her answers to my questions deterred me away from using them as a boarding facility. She kept saying they're all booked up for boarding AND tours (even though she didn't even ask me for dates) so clearly they don't want the business. Colleena discouraged me from bringing my dog here so I will be giving my business to another facility. Don't even bother with this place read more

Benji seems happy at Doggie Den. He loves playing with other dogs! Ann is great to work with. Such a relief to know Benji is happy at Doggie Den while we travel. Barbara and George Sponsler read more

This place has been absolutely life changing for us and our newest rescue. We adopted a 5 month old puppy that had never been socialized before we adopted him. He was terrified of everyone and everything. We reached out to multiple dog daycares and not one was willing to work with Indy...until Doggy Den! Kolina (sp) has been a god send for us. She was willing to take Indy in and work with him and let me tell you, he is a completely different dog! He is so excited to go to daycare every day. We get pictures and videos of him playing with other dogs and to see him so happy and playing with other dogs makes us happy. Signing up for Doggy Den has been the best decision and I can't imagine not having it in our lives. I hands down recommend this place. The staff is truly amazing. read more

First time boarders. Our puppy came home happy & exhausted. She had a ton of fun. Staff is amazing. read more

The Doggy Den - Our puppy spent 10 days at Doggy Den Thousand Oaks. She came home yesterday exhausted.Staff was great. - Pet Sitting Near Me - Thousand Oaks, California

The doggy den took excellent care of our senior dog during the Mountain Fire. Thank you!

Our two dogs were sharing a "suite" at Doggy Den while my wife and I were on vacation. When we returned I was on my way to picking them up when I was involved in a horrific car accident which required me to be rushed to the hospital with broken ribs and more. There was no way that my wife could have possibly cared for both dogs by herself so Doggy Den stepped in and helped us. The dogs stayed with Doggy Den until I was released from the hospital and had sufficiently recovered, some two weeks later. We are very grateful to Doggy Den for helping us out in a real crises and they can count on our business from now on. Sincerely, David and Barb Singer read more

I had to fly out of state for business on short notice and I did not want to bother asking any of my neighbors to dog sit, since I'm fairly new to the neighborhood. I decided to board my dog at The Doggy Den based on a coworker's recommendation. The whole process was so easy and stress free. When I picked up my little one, he looked so happy and I think interacting with other dogs did him some good. He received a bath and nail trim before I received him. Employee Ruby was such a sweetheart and very helpful. I will be using Doggy Den for all my business trips . read more

It was a positive experience for our little pups. Never been left alone and pups were happy. Take enough food for your pup/s.

We have tried other pet boarding facilities since Balcom Canyon closed down. Nice to finally have a qualified and knowledgeable pet lodge in the neighborhood that we can trust. The Owner and the rest of the team are incredibly accommodating to your needs as a dog owner. Big thanks to The Doggy Den! read more

This place is amazing! My newly rescued pup had so much fun playing with all the other pups! Great safe socialization! The owner Anne and her assistant Kolina are amazing with dogs and truly are dog lovers.. Thank you for taking such good care of Levi and we will be back; next time we are in town! read more

We have been bringing our two 20 month black lab brothers to Ann since they were 10 months old. I don't feel comfortable writing a review until I had some history. We all know that dropping your dogs off to a place unknown can be a little stressful. Ann and the staff are, and have been excellent since day one. We use the daycare service about two days a week on a regular basis (sometime more) and have boarded with them on (4) different occasions ranging from 2 - 4 nights each time. My boys are always excited when we turn into the parking lot and ready for dinner and a snooze when we pick them up. It definitely helps the stress level when on vacation knowing they are in good hands. And when in doubt they staff will send text you some pics to put your mind at easy. I would recommend for sure. read more

The Doggy Den - While on vacation. - Pet Sitting Near Me - Thousand Oaks, California

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Great facility, huge place, super friendly staff! My dogs are always so happy to see them! I honestly feel at easy when I leave my dogs there, which is hard for me since my dogs are like my kids! I highly recommend The Doggy Den for boarding and Doggy day care! read more

The Doggy Den - Here is my happy puppy :) - Pet Sitting Near Me - Thousand Oaks, California

My dogs love the doggy den, this is their home away from home! My boys come here for daycare and overnight boarding. The staff are amazing and cater to my dogs needs. My older pup is blind and they make him feel as comfortable as possible. My younger one is wild and I love that he can come here and get that energy out with his doggy friends. They are wiped out after a long day of play at daycare. The before and after pics of a successful daycare day are attached lol. read more

The Doggy Den - Mornings when we are getting ready to head out to daycare. - Pet Sitting Near Me - Thousand Oaks, California

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We have been bringing our dog petey for about 6 months now to doggy den. He has been boarded there for days at a time in a few occasions as well as going weekly for daycare. After bringing him here we will never take him to another boarding place again. The staff all are super friendly and have grown to love petey. He gets so excited he basically is jumping out the window when we drive up the street to drop him off. The facility is very organized and super clean. We have never had anything but the best treatment for petey. You can tell all of the staff has a lot of experience caring for dogs of all kind of size breed and temperament. Taking him here I know I can trust that they will love and care for him the way I would. I cannot recommend this place enough! Below is a photo of our boy after a fun weekend at doggy den! read more

The Doggy Den - Pet Sitting Near Me - Thousand Oaks, California

Five star rating this place is awesome I've been taking my puppy Rufus since I heard of this place for a friend at Zoom room training I have not stopped taking him he goes everyday and now I take my husky who's 9 and he goes a place and loves all the dogs this place is wonderful it's clean and friendly and the dogs come home happy they nap and then they play at night I recommend it to everybody!! read more

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We used to use doggy den for daycare frequently, but they raised their prices basically 40% which is ridiculous. They used to be the somewhat affordable local option and now they are one of the more expensive for a full-day. We went from paying $30 for a full day to $42. read more

We absolutely loves Doggy Den, we recently started bringing our 6month old golden doodle, he has grown to love it! He got his first bath and blow dry there today and he looks great! read more

The Doggy Den - Pet Sitting Near Me - Thousand Oaks, California

The staff is as awesome as the facility! We've been bringing our 3 year old rescue to Doggy Den for daycare for about the last 6 months, each time being extremely happy - as is she, getting great socialization (after being a pandemic dog for a couple of years!). The staff all love her, and she gets to play with the other dogs all day. Recently she was boarded while we were on vacation - Her extended stay at Doggy Den was beyond expectations! She had a blast (as seen in puppy play pics) - then came home and never skipped a beat! Can't express how appreciative we are! read more

We weren't a fan of this place for our two yorkies, it was overcrowded, loud and I didn't feel as though my pets would get the care they need here. read more

My two dogs are well cared for and safe. normally when I leave my house for a short trip to the store (not being gone more than an hour) and return home my dogs are jumping and excited running circles around me but when I pick them up after being boatded they don't act like that.. They are very calm and not the least bit excited to see me. That lets me know that they are perfectly content staying at the Doggy Den. I would recommend Doggy Den!! read more

I have been bringing my dog for daycare and boarding for more than a year. The staff is very friendly with the dogs and genuinely caring. My dog knows when we are going there and she gets very excited when she meets the staff and the other dogs. I highly recommend this place! read more

We boarded our 7 month old doodle for 6 nights, he loved it. I checked in daily and they responded with updates on how he was doing. He played a ton, slept great and came home super tired and happy. We love knowing that our dog will be safe and happy when he can't be with us! Thank you Doggy Den for giving us piece of mind. read more

I am so happy to have found a place that takes the time to help your dog adjust to being around other fur babies!!! This place is great!!!! I would definitely recommend in every way. Very helpful and personal service. Everyone I've met is so nice. read more