I have never felt so strongly about writing a review before but here we are. If you are looking for a company that will keep you updated, communicate with you about your project, and not try to screw you over--this is not the company.
It got so bad that I ended up having to terminate the contract and spend more money hiring someone else to take over.
First, we asked the owner when we had to move out during the flooring process. The owner said move out by the end of the second day. So we planned on doing that. On the first morning, I went out for a vet appointment with our two dogs and communicated that to the guys. I came back two hours later and there was no floor or any plywood. The guys left. I couldn't get in the house nor could my partner come downstairs from the office upstairs due to there being no floor. After multiple texts and calls, finally, we got an answer two hours later (me sitting outside in the car with two dogs). After I explained that we couldn't even get inside the house or leave the house. They said ok, we will come back at 4:30 PM to put down two pieces of plywood down so we could go in and pack up (because we can't stay in a house with no first floor floor). So I ended up sitting outside in the car for six hours with two dogs, missing a day worth of work. And had to pay for an extra night of air bnb.
Second, they broke a water pipe the next day and didn't email us until after we saw water flowing on our ring camera and called/texted about it. They said they'd repair it--and they did. But they didn't reimburse us for the damaged boxes, only the damaged DVD player. They could have gotten the boxes out of the way of the pipe as soon as it broke but they left it for hours until we came back to the basement to move the boxes.
Third, I only found out recently contractors are not allowed to ask for a half deposit upfront, only a 1/3 deposit, in the state of Maryland. They did that to me and told me it was because they needed to order materials. So I paid the half deposit upfront a few weeks before the project started. On day 1, after ripping up the floor, they then sent an email asking for a few thousand of dollars more to repair some areas. They asked "why" when we asked them to come explain to us/show us what was wrong. We understand that things happen during a renovation sometimes but to ask for a lot more of money and not even try to explain or point things out was very frustrating to us. After much back and forth, the owner finally came to explain the issues. We went with it, mostly because they had our deposit and the owner said they would do a better job of communicating with us.
Fourth, on the very last day before they were supposed to install the actual floor- we got an email in the afternoon that the materials would not arrive on time so they had to delay the project by a week or so while waiting for the wood. After asking them when they ordered the wood, they told me they didn't order the wood until 2-3 days before the project started (but I paid a few weeks in advance because they said they needed to order materials). So we had to spend even more money on trying to find a place to stay at the last minute during this delay that was entirely their fault.
Fifth, and the final straw, they came back a week later and told us they were going to install the floor but instead they installed fireplace tile that we never approved. When we raised the issue with them, they still wanted to charge us for it. When asked about why they proceeded but never asked for our approval of the tile they would use, they said they thought it matched the mantle color best. Their opinion was never shared with us until after the fact. Regardless of their opinion, we are the ones living there so we should make that decision- not them.
So at that point we ended the relationship and hired someone else to install the hardwood floor.
I am not a flooring expert but I do think that their work in removing the floor and installing the subfloor was good- the floor was level in the end.
(Although they never explained that leveling the floor would then cause issues with the rise of the stairs and the baseboards being uneven without removal.)
It was just the anguish and unnecessary expenses/time spent on trying to get some communication or consideration about this project that was truly awful.
I highly DO NOT recommend this company and suggest people to look into their licensure status if you are considering them as a possible option. read more