After numerous attempts and months of being ignored, we are glad to have finally received a response from PriceCo Floors. While we appreciate the response, it is very unprofessional and telling of the business practices of PriceCo. The owner's response was completely misinformative and inaccurate, in which I would like to clarify and make everyone aware of the actual truth. To start, we NEVER received any sample boxes of hardwood whatsoever. We only received one showcase room sample board consisting of 4 single wood planks showing absolutely NO chips or defects whatsoever (photo attached for your reference). It would have been nice to know at the time of our floor shopping experience that sample boxes were offered to customers because obviously we would have never chosen this particular hardwood had we seen the defects prior. Unfortunately, we were never once offered this opportunity and were only given a small showcase room sample displaying the deceiving "flawless" hardwoods (again, see photo attached). Secondly, I was advised to hire my own, independent and certified third party flooring inspector with no affiliation to PriceCo if I wanted an honest and unbiased report. After multiple thorough inspections, my flooring inspectors all concluded a poor quality install and defective flooring material. As for the replacement cartons of wood that were provided to me, I NEVER declined to have my defective floors replaced; in fact, my only request from the very beginning was for my defective floors to be replaced. Why would I request additional replacement boards if my intention was not to replace the existing defective ones? The owner, Michelle, kept insisting on "wood putty" because this was obviously the cheapest and quickest option and apparently replacing the boards would require too much effort of her staff. Lastly, regarding the 25 photos I submitted in my review, every single photo is the ORIGINAL that was each taken within WEEKS of PriceCo's install date and NONE have been edited or altered in any way. In fact, Michelle was forwarded ALL of these exact photos via email shortly after the install date. It is ridiculous and comical for the owner, Ash, to even say, "Many of the dings and scratches shown in your attached photos were not present at the time of our inspection and are clearly just due to wear and tear on your floors". None of the owners were even present during the install so how would they know? The reality is that these are actual photos of how my floors were first installed and how they still look today! These photos alone speak huge volumes and should be a red flag to all considering actually patronizing this flooring company! The gaps in my floors are large enough to fit TWO coins in between! Just imagine how incredibly noticeable and disgusting it is to see all the everyday dirt and debris accumulating within these extremely large gaps! But yet the owners continue to say THIS IS NORMAL! Buyers Beware, the owners of PriceCo, Ash and Michelle, will always have excuses and refuse to take accountability for their actions or admit when they are wrong! Simply put, they are extremely dishonest, unprofessional individuals who have no morals, remorse or shame. Choose wisely and spare yourself the heartache I have endured! There are plenty of honest and reputable flooring companies in the community that still exist and value customer service and quality work! PriceCo is NOT one of them! (If I could give zero stars, I would!) read more