We stopped in to the showroom and first met Sam!!! He is so wonderful and knowledgeable! He came to take measurements which isnt an easy thing because we have a old Victorian with pocket doors a butler door and french doors all that have to be considered. After looking at the big RIP I put in our carpet we decided to try a repair first. WOW!!! They took a piece out of a closet upstairs (did I mention our carpet is thru the entire 2200 sq feet of this house?) We set up a repair date and they showed up on time and were done so quickly! IT IS FLAWLESS! Some kind of magic was performed it is amazing! When I finally decide on a new carpet I would not hesitate to use Sam and modern carpet again! Sam called to check on the repair and how it went! Yeah THAT kind of service!!! Absolutely AMAZING read more

Modern Carpet One Floor & Home - Flooring Near Me - Lanham, Maryland

Horrible! The owners Fred and Sherry do what they can to make your initial experience pleasant, however once they get your money things shift. The contractor they hired to update my kitchen did a horrible job, the grout wasn't filed down properly on my backsplash which left cement lumps. They messed up my sink, caused a flood but only offered me a $100 gift card for my troubles. I had to pay the contractor to fix a sink he tore up. The paint they used on my ceiling is glossy which doesn't match the flat paint I already had..just an altogether messy job that cost me way more than what it's worth. Now, a year later my brand new cabinets are falling apart . Sorely disappointed in this business and would never recommend anyone use them ..save your money and frustration and please go elsewhere. read more

I visited this business to select flooring for a standard set of stairs. Fred was helpful in showing me flooring options at different price points to match the tile sample I brought in, and Sherry completed the sale. Thrilled when I received confirmation that installation would take place five days later. The installer called the day before and arrived bright and early the next day. Everything is all good... or so i thought. The installer wasn't able to complete the project as he didn't have all the materials needed. I'm confused... for a standard set of stairs, how could it not be clear how much materials would be needed, especially considering I provided photos prior to the sale, so there would be no misunderstandings?? This just didn't make sense to me. The installer explained that he touched base with Fred and would return once the rest of the materials came in. Extremely annoyed, I had no choice but to wait. I expected a call from Fred apologizing and explaining the next steps... no call. The next day... no call. The following day... no call. Yet another day goes by... and no call. Finally I called Fred, now four days after the job was started, to find out when the project would be completed. He told me he would call me back later that day... no call. I called him the next day and was told the flooring would arrive in five more days. He was apologetic and mentioned that he'd make up for the inconvenience on my next project. **raised eyebrow** I also want to mention: 1. I caught an inaccuracy in Fred's math on the contract. When I pointed this out he assured me it was an honest mistake and gave me a check for the difference (my credit card was charged prior to me signing the contract... this was a NO NO!). 2. Because this project was the final stage of a long renovation, I wanted it done quickly; therefore I went against my normal modus operandi and decided not to get multiple quotes. Since this business was close and the reviews were generally positive, I was confident this would be a smooth process. I regret not following my own regime, as I may have received better service and paid less had I hired another business. Not one time was I ever called with an update on the arrival of materials or to schedule completion of the installation. I initiated contact every time only to be told each time by Fred, "I will give you a call back," which never happened. I ultimately decided to leave work early and popped-up before the business closed, to speak with him face to face. He actually acted as if he didn't remember me. **blank stare** He again apologized and gave me a date the installer would return to complete the job. I called the installer myself to confirm. This is why you do not pay contractors in full before the job has been completed. Finally, two weeks after starting the project my flooring job was finished. I shouldn't be surprised that I never received a followup call once the work was completed to see if I was happy with the finished product. I get the feeling shady business practices and poor customer service could likely be the norm here. No, I will not patronize this business again. read more

Sherry Afshar (Design Consultant) and her husband advised me on the purchase of new flooring for my home. After searching for over 4 years for wood flooring to match my existing floors, they were the first individuals I found helpful. The person they recommended to install my floors -- Bold -- did a wonderful job. I'm pleased and grateful for the personalized service. read more

The worst! They ended up opening two accounts in my name when I only authorized and approved open account. The contractor took forever to complete my bathroom. To top it off the vanity I approved was not the one installed. They refuse to replace it with the correct one and also would not remove the additional account. Fred and Sherry talk a good game but they are only out for your money. read more

Planning: 5/5 The initial meeting, where I brainstormed and picked out my materials was great. Sherry has great vision and pretty much caught on to what I wanted out of my bathroom remodel. I gave her my price range and she worked with me, which was awesome. Execution The execution of the job is the only reason my rating is a 3. There was a lot of confusion on the worker's end from day to finish. I had to constantly check in because there was a lack of communication between Sherry and her team. I ended up having to re-choose my painting and counter top due to it not being recorded the first time around. The workers were late a couple of days, and didn't communicate that with me after I mentioned it the first time. The measurements for my bench were done incorrectly so when the guy came to install the glass, he had to make modifications to the bench. I had to go out and buy my own mirrors as the crew had no mirrors, which I initially picked out when I was in the planning phase (Sherry did reimburse me for that in the end).The team also kept leaving my front door open, after instructed not to do so. They also left food in my bedroom and I didn't notice it until days later as I did my best to stay out the room while the remodel was underway. End Result The end result was a beautiful bathroom. Mark's team, although not very punctual at times, worked very hard to give me the bathroom of my vision. Mark threw out ideas that he thought would be better then the original along the way, and the quality of the work was well worth the money I spent. Ricky was there most of the time and he was very polite and got the job done. All in all I was very satisfied with the finished product there was just a few hiccups along the way that annoyed me because I'm big on punctuality, planning, and organization. I would give the overall experience a 3.5 if Yelp allowed it. read more

I came to Modern Carpet based on the positive reviews on Google. Customer service was nice and friendly. Sherry listened to my needs and suggested a cost effective option that should stand up to the high traffic within my home (I'll have to revise my review if it doesn't). Installation was interesting. The carpet looks very contemporary and helped freshen up the look of my home. read more

Fred and Sherry are great customer service however, the contractors they hire to complete the work need to be improved. Sherry's vision for both my bathrooms were great and it looked very nice originally. However, in less than one year, my tile has cracked, they ruin my carpet in the master bedroom and hallway and the paint is peeling/ubbling up in both bathrooms. I had to have another contractor come in and start repairing the work done. The contractor stated "the reason the tile is cracked is because they did not put enough grout on the floor before laying down the tile and several of them will crack, the floor is not even and the mirror are not leveled" and the list goes on and on. I do not recommend using their workers however, they can help you with the designing rooms in your home. They only provided me with a one year warranty on a $10K job which is crazy. It will cost me another $5K or more to get all these items fixed. One of the worst decisions I ever made using their people to remodel both my bathrooms. Oh, I was a returning customer, they had put hard wood floors thru at my house and those are bucking too. read more

Ordered new flooring and carpet from Fred at Modern Carpet. overall knowledge and selection of products was very good. Flooring Installation over 2 days went very well. Robert and his team were on time each day, neat, efficient and very thorough. He answered all my many questions without getting annoyed! They did an excellent job on the floors and also installed a new vanity and toilet. I highly recommend him. Carpet installation (1 room) was without any problems as well. All in all it was a positive experience and I would use Modern Carpet again. One caveat -- I did catch an error on the contract which Fred corrected right away. So always be sure to check all the numbers for yourself. read more

The gentleman who helped me select flooring was great (Harving). Once we ordered flooring and set up installation, the installers arrived at the time they said they would, did a thorough and professional job, and cleaned up the space they worked in. Will definitely use their services again. read more

Great experience! We used this company for carpet replacement in a 3 story townhome (3 bedrooms and 2 wrapping staircases). The sales team quickly visited our home to take measurements for an estimate and then made great recommendations for what we were looking for (plush, pet friendly w/water back, tonal). The carpet was ordered, delivered, and installed a week from the day we came to an agreement. The installation team arrived on time and completed the job in less than 6 hours. Would recommend this company for those looking for quality carpet. It is a bit pricey but worth it if you are looking for something more than the basic carpet that comes in rental properties. read more

I contracted them to install flooring and make renovations. The installation of the flooring was fine. However, the renovations were a shear disaster. It took them 3 months to complete the renovations for a 1200 square foot condo. The project manager did not oversee the actual work. There were days when no work was done. When we called their attention to the shoddy work, the project manager became angry, dismissive of our concerns and overall unprofessional. Because I do not trust their work, I am having licensed plumbers, electricians and contractors check their work. This company should stick to what they do best...flooring and leave general contracting to experienced contractor. I recommend that you use them only for flooring and no other service. read more

Beware!! Check the prices vs. other companies. What you can find in other places cost 3x as much at Modern Carpet One. Our floors were fabulous and we probably overpaid for them, but we were charged $60.00 for a $14.00 box of grout. We did get a refund and the people were nice, but their prices are much higher. Do yourself a favor and do your homework first. Be an educated consumer. Found the same tile for $20.00 less per sf. If owners are not in, they have uninformed people to babysit the store who can't make any transactions?!??!!? Go figure? read more

I have nothing but rave reviews for Sherry and Carpet one! Sherry was terrific in helping select the perfect runner for a double staircase that matched both my design taste and budget. I was looking for something a little more unique than what was found in the big box stores. I could have gotten something decent for a lower cost at Lowes or HD, but the customer service and quality selection was well worth it. read more

Friendly staff, good installers and great quality. The salesperson was very friendly and helpful. We had our floor tiles within 3 weeks. It looks magnificent. read more