I would love to provide a 5-star review on their exceptional workmanship; however, I'm having issues obtaining the actual estimate. I requested an estimate to remove (strip) excessive polish from approx. 500 sq ft of hardwood flooring. Their associate arrived within the scheduled timeline, complied with all COVID-19 requirements, and recorded all measurements. Upon wrapping up, the associate told me I would received the actual estimate via phone or email. After 1 week, I emailed the rep requesting the estimate, received no response. Week 2 (Today), I called and spoke with a rep who was vey nice and apologetic. She promised she would get me the estimate shortly. To no avail, no estimate! I acknowledge COVID-19 is negatively impacting many buisnesses; however, I thought this would be textbook service. I was really excited to do buisness with this flooring company based on their reviews, but this may be a red flag. On to the next estimate..... read more