Mixed bag.,big menu with lots of choices . Focaccia was terrible and had to be sent back. Soups were tasty . Tortilla and tomato bisquesalads were tasty Service was terrible. Food came at different times. Waiter was super busy and kept blaming kitchen. Small tasty Bread but seconds couldn't be delivered. Probably won't rush back. Not much food for price. .. $30 pp. no drinks or dessert. Soups and salads read more

It was a chilly night last night so when we ordered I was excited for the tomato bisque. I even paid extra for the larger size. We got some entrees and a new dessert they are offering that says you get to choose three flavors of butter cake to sample . When we picked up our order, service was okay but it was that vibe where people don't really want to be at work . Not saying I blame them . When we got back and opened our food , they had completely forgotten my soup . It sounds silly but it actually made me really sad . I know people forget things and it's always smart to check your entire order, but we had multiple bags full of like opening them in the restaurant. So, in sad me style, I went straight for the dessert to try to make myself feel better. As you can see from the photo, they gave me 3 mini cupcakes, three containers of whip cream, two containers of ice cream and ONE container of flavor. They forgot two of my flavors so I had to eat two plain little cakes. For a company who seems like they really want to retain business since they attached a thank you card to my order filled with business cards and notes and a $5 off my next visit coupon, I think they're missing the plot. Having good customer service and getting people's orders, correct will do a lot more for your return business. read more

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We hadn't tried CPK in years and decided to give it another shot since we were in the area. We started by sitting at the bar, ordering drinks and an appetizer, and then eventually ordered dinner. After about an hour, I asked the bartender how much longer our food would be. The bartender checked and then apologized, saying that our order had never been submitted. He didn't offer to comp our drinks or appetizer. We paid and before we walked out the door, the hostess asked us how our meal was. We said it was never delivered. She offered to get the mgr who was very kind and apologetic. Offered us gift cards for another visit and we declined as we won't go back. During the time we were waiting for our meal, not once did anyone check in with us, not even a glass of water. Sorry to say but we won't visit CPK again, entire experience was disappointing! read more

My go to spot at the mall, my favorite is the chicken piccata and dumpling appetizer. We got sat quickly and service was great.

I don't usually write reviews, but this experience was disappointing enough to share. We were served by a bartender named Evan, and unfortunately, his behavior made the entire visit uncomfortable. Throughout the meal, he repeatedly interrupted our conversation which felt intrusive and unnecessary. The most uncomfortable part came at the end when it was time to pay. He placed the iPad flat on the table for the tip selection and stood there silently staring while my dad completed it. After he finished, he tapped the screen, processed the payment without saying a word, and immediately walked away. There was no "thank you," no acknowledgment--just a very awkward and rude interaction. Good service doesn't require over-the-top friendliness, but basic courtesy goes a long way. This experience left a negative impression that overshadowed the rest of our visit. read more

I stopped in for late lunch and was happy to find the gluten-free Hawaiian pizza option. The pineapple and ham were largely sliced and the crust was your standard cauliflower crust (thin, which is welcomed). It was a good option for a fairly quick lunch. If there's a wait, don't hesitate to sit at the bar! read more

Many, many things went wrong at dinner tonight: 1. We went there because the sign outside said that there were $10 pizzas tonight (Tuesday), we asked our server if we were ok to order out specific pizzas for that price and he said yes. Once we got our bill, it said it was full price. When we asked about it, he said only certain pizzas were for $10 and not ours... 2. When looking into the kitchen, the cook was on her phone with her food service gloves on. 3. The food took forever, and we only ordered water and two pizzas. 4. While we were eating, there was a MOUSE next to our table. read more

Ordered a pepperoni pizza and szechuan dumplings. The pizza was undercooked and the dumplings burnt. Basic simple order ruined. Have some pride in what you make- waste of money... read more

I'm not sure what's wrong with this location or if it's just MA in general but this was the worst CPK I've ever been to and we should've checked the reviews. We came with a group of 7 and it was not busy at all, which should have tipped us off that something was wrong, as Cheesecake Factory was very busy and Sichuan gourmet nearby had a 2 hour wait. Every pizza, pasta, and salad we ordered was just alright. Pizzas came out lukewarm and I think the best thing I tasted was probably the shrimp pasta dish. One friend didn't get served her food (pizza) until we were literally all done eating. We kept reminding our server and I don't think it was her fault or anything, it just took that long for no particular reason! At least two of us didn't have utensils so we had to ask multiple times for that. I made the mistake of getting a soufflé lava cake and it was so tasteless and bland--I didn't think a standard chocolate cake could be this bad. For some reason, even the guacamole and the cheese dips did not taste good here. I've been to CPK in NJ and always had at least a 3-4 star experience so this was kind of mind boggling to me. read more

California Pizza Kitchen - Pizza Near Me - Natick, Massachusetts

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The only reason I'm giving this one star is in consideration that it was school vacation week and it was extremely busy. The server came over and took our beverage and food order. Then we waited and waited and waited. The teenagers ordered mocktails. The picture of them on the menu looked delicious with deep pink color and fresh strawberries. What arrived at our table 30 minutes later was Fresca with a pink tint, no strawberries. They were very disappointed. Never did we get our water and bread. Luckily, we had a comfortable corner booth so we could sit back watch and wait and wait for what seemed like an hour until our food arrived. In hindsight, I should have canceled our orders and left Never again. read more

Usually go with pizza at a CPK, but had the Cedar Plank Salmon and it was very solid. My mother enjoyed one as well. read more

California Pizza Kitchen - Cedar Plank Salmon - Pizza Near Me - Natick, Massachusetts

I usually don't leave reviews, but I needed to address the rodent problem this restaurant has. Several mice were seen running across the restaurant. The manager didn't seem surprised when we informed him, he gave us the excuse that it's winter, and it came from the outside. Awful. read more

Avoid. This dining experience was one of the worst I have ever had. 1. The menu offered did not represent what was actually available. 2. Long wait for food (45 mins) 3. My food did not come out with everyone else's 4. A mouse ran across the dining room read more

I went on Black Friday. We went to get egg rolls and ordered drinks first, only for our waiter to later tell us their fryer was broken. We ordered the carne asada Mac and cheese and it came out with burnt meet that was impossible to chew. There were also only 4 total small pieces of meat. The pizza was completely tasteless. Our waiter was no where to be found. They also ran out of bread and oil. Complete waste of money. read more

I was disappointed that this particular CPK thought that presenting a Margherita pizza made without basil (not even a little) is good practice. When I asked the server if this was on oversight, I was informed that was because they ran out. read more

California Pizza Kitchen - Margherita Pizza - Pizza Near Me - Natick, Massachusetts

Our waitress was very attentive! Enjoyed lunch with my grandson for his birthday! Even got a free pizza to take home because it was his birthday! Love that! Great experience! read more

California Pizza Kitchen - Enjoyed my grandson for his birthday! Great waitress and pizza! - Pizza Near Me - Natick, Massachusetts

I'm a creature of habit and I love consistancy. When I'm in the mood for fresh, healthy, well diverse blend of vegetables and protein, I crave this bowl. It's a generous portion of kale, quinoa, cucumbers, carrots, beets, avocado, sprouts, fennel, chicken...and etc.! I absolutley love this dish. I enjoyed it at the bar with a glass of Cabernet before shopping at the Natick Mall. It was perfect. The bartender/server was great. Thank you! read more

California Pizza Kitchen - Banh MI Power Bowl - Pizza Near Me - Natick, Massachusetts

We're here again two weeks after our previous review, and tonight they twice messed up the simplest order: a plain cheese pizza. The first one came out with no sauce; just bread and cheese, but with tomatoes and basil on top. The second one (the replacement for the first), came out almost 30 mins later, and it was only bread and cheese. This is highly disappointing. It's bad enough to mess up the first order, but to wait almost 30 mins and still get an incorrect pizza is way below standards. The food here is good when it comes out correctly, but the service is lacking. read more

California Pizza Kitchen - Pizza Near Me - Natick, Massachusetts

The worst and incompetent workers ever. I did an online takeout order on a Friday night. The app wasn't bad. Straight forward to use. I went in to pick up the food right on time based on the app estimate. I was NOT greeted when I went in. Whatever...but I asked one of the workers if where I was standing at was where I can wait to pick up my online order and he said yea. So I was standing there waiting for them to call my order. As I stood there, the few workers that came and went seemed like they didn't like their jobs. Absolutely zero customer service and not even common human decency to see me standing there for a long time to ask me if I was being helped or not. Not even a "hi". They just pretended I wasn't there. Many minutes went by, I asked if my online order was ready and one of the worker said "O we had your order ready but we didn't know it was for you". What the heck, right? I was the only one there waiting for take out. The restaurant was not even busy. And then they took their time getting my 2 lemonades after that. Even after all that, that worker did not even put napkins and utensils that I asked for. They even hesitated to give me straws for our drinks. And I also added bread in the app but didn't even get that. I wasn't even upset I didn't get the bread because it was no cost (option in the app) but just upset that those workers were incompetent employees and just indecent human beings in general. (One could be incompetent employee and still be a decent human being but not here) It is amazing. This was a new low in all my restaurant experiences. I was courteous the entire time, so I don't know what their problems are. How was the food? Pizza was obviously cold after the long wait. But even so, the pizza was not even worth the $18.99 to begin with. Size was small. Taste-wise, there was nothing special. At least with Dominos, you can get more for half the cost and with more flavorful crust. I don't know how they can keep a straight face charging that price for that pizza. What a joke. If this is "California pizza", then this is an insult for Californians. The golden state lemonade was bad as well. I can taste the fluorine or chlorine from the typical sink water they probably used to make the drinks. Overall, a disgusting experience. Food and service sucked. I do not recommend at all, not even to my worst enemies. Even if you are very hungry and this was the only restaurant opened, do yourself a favor and stay away. Trust me, hunger is better than dealing with some of the incompetent people working there. read more

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if i could give 6 stars I would. This is the best pizza that I've ever eaten in my entire life and I don't mean that as an overstatement this is truly the best pizza I've ever had in my entire life and pretty much all I ever eat is pizza so I think I would know. add french fries to the menu. drink was gas! read more

California Pizza Kitchen - gas drink - Pizza Near Me - Natick, Massachusetts

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Caleb was the absolute most welcoming server. He recommended an awesome margarita that didn't skimp out on the alcohol haha and mentioned that our eggrolls were going to be fresh since they sold out this afternoon! He impeccably advertised that they're newly made every morning. He rushes back-and-forth so diligently and always keeps an eye out on the customers' dishes to ensure that we get it piping hot. He smiled a lot and managed so many tables simultaneously! We will be coming back because he has the kindest soul and most outgoing vibes!! read more

California Pizza Kitchen - a counter with a beer and a glass on it - Pizza Near Me - Natick, Massachusetts

I'm disappointed every time I go to this location. Twice I received pizza that has multiple pieces of tin foil stuck to the bottom which ended up in my mouth. I told the waiter and he just told me to pick it off. Nice. Most recently I ordered the chipotle chicken pizza for takeout. I get home and realized it was missing half the ingredients. No corn, no salsa, no sauce, etc. What the hell is wrong with these people? read more

Ordered artichoke dip and it came with crumbs instead of chips. When I asked for more chips the waitress just said "I can't" with no explanation. Cocktails had no flavor at all... read more

I ordered the chicken piccata, and it was an extremely delicious meal! It was quickly served and well made. The ambiance is also good, comfortable lighting and seats. Overall, CPK was a really good dinner experience. I recommend! read more

Won't be going there again. Ordered the west coast burger. Awful. The bun was ice cold. The cheese on the burger was not melted at all. Only a tiny piece of bacon. And the meat was barely warm. This place has gone down hill since our last visit about a year ago. Oh. And the rest room was filthy. read more

They over promised on the time of waiting. It took us 30 minutes waiting when they would us it only takes about 10-15 minutes. Then we switched to take out which they said at most 10 minutes. The it was another 30 minutes waiting as they told us in the mid way that their oven broke down. read more

Used to love coming to this chain back in the day, so gave it a go while doing a little holiday shopping. Sat at the bar for faster service. Server and manager were both quite slow, loudly complained about customers who were right there, and just overall not professional. I used to be a server and bartender, I get it can be stressful, but a weekday at lunch shouldn't be that bad. They ran out of almost all menu items and took about 40 mins to get me my check. read more

Stopped in for lunch. Ordered 2 pizzas on thin crust. Both came cold and crust over cooked. Only gave it 2 stars because server was nice. Would try other restaurants close by next time. JL read more

While the food (Guacc/chips & pizza) was tasty, we weren't greeted by a server for about ten minutes & had to ask for utensils multiple times before receiving them & had to ask for guacc/chips b4 pizza. Pizza arrived, and one was not done correctly. My works pie was pretty good & finally when the other special order pie arrived, it was also very good. The manager came over to apologize for the delays & having to redo a pizza & gave us a complimentary appetizer for a future visit. Service improved later in the meal, despite having many people on the floor, few were servers. read more

I would give it a 2.5 stars, however I could not in my good graces give it a 3 stars. I feel bad because my server was really nice, but service was just so slow, I had to wave my hand for service each time, the soup took over 30mins to come out, the food was mediocre (except the soup was good! when it finally came out that is). I will say that if the soup came out within the first 15mins, it would have been such a different story. I also do like that you can split the pizza two ways! Haven't been here in years and probably will never return again. read more

I am not sure what is going on in this location but is the worst when it comes to take outs. I ordered my dinner online at 5:30pm today, I work on the mall so I went to pick up my food at 6:30pm for it not to be ready. Is 7:05pm and my meal which is 2 kids cpk meals is still not ready. No manager on site to tall to the people waiting over 45min for their take out food. read more

I've been to this location in Natick a number of times over the years. Service is usually decent, and the specialty pizzas they have been known for are consistent. The location is convenient if you are already in the mall to eat at, but sometimes trying to come here on the weekend to eat and you are going to be drifting aimlessly in the parking lot hoping to get a spot depending upon what time of day you are here. Pricing for CPK is pretty standard. It is not on the cheap side, and probably on the slightly higher given what you can find for specialty pizza in this day and age. But given the food and general location this is for Natick, I have to say it is coming in at what you would expect. read more

the service was a quite slow, but the food was really good. my go-to dish is always the original bbq chicken chopped salad. i'm not really a salad person, but this dish is delicious. there's a good amount of chicken, and the overall portion size is generous. the servers were nice and there's convenient parking at the natick mall, right outside the restaurant. overall rating: 7/10 read more

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Expectations were appropriate- it's a chain. Was way underwhelmed. Server didn't know/understand the menu. Apps and mains came out together. No visits for second round of drinks. So service was a zero. Food was not prepared well. Hardly any chicken at al in the tequila chicken pasta and no cilantro whatsoever. Mushy, warm not hot. Out of menu staple items. Wilted lettuce. Bar service was below par too. Order a wine flight, received a glass of sangria. Sent it back for the flight, it came back but no idea which wine was which. Just a mess. read more

Took over 25 minutes to even get someone to acknowledge our existence once we were seated. Never offered water or had our orders taken. Extremely disappointing and a shame to the establishment. Food was cold. Including a cold cheese pizza which was then MICROWAVED and uncharged money because we asked for it to be reheated. Pasta was cold. Manager did not seem to want to accommodate anything. read more

California Pizza Kitchen - Cold pizza - Pizza Near Me - Natick, Massachusetts

I've always been a huge fan of CPK. My fiancé, friend, and I decided to come here after doing some shopping. There wasn't a line for a table which was nice cause we were so hungry. I love their mock tails, so refreshing. My friend and I got the strawberry cooler, which hit the spot. They were out of the pot stickers which was a bummer so we tried the smashed avocado focaccia bread. It was alright. I got the Margherita pizza which was delicious as always. read more

Food was not bad, I'd say a solid 7/10! Service was decent as well. The thing that rather threw me off was that the menu and table were sticky from the moment we sat. Quite disappointing. read more

California Pizza Kitchen - Kung Pao Spaghetti - Pizza Near Me - Natick, Massachusetts

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Ordered through the app and picked up in store. As a former CPK employee, I know what the expectations are for the food and this trip feel far short. The pasta that I ordered had barely any chicken and was 90% noodles. The extra chicken that I ordered along with the pasta was cooked in a totally different style and packaged in a drink cup. read more

California Pizza Kitchen - Kung Pao Spaghetti - Pizza Near Me - Natick, Massachusetts

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Worst racist and customer service experience. So we went last night for dinner and ordered dip/chips (appetizer) , salad and pizza. So they asked if we need water or anything else to drink-we just wanted water which took them 25 min just to get water, then even after an hour no sign of food and there were literally only few people who had come to eat and the workers who work there are the worst and had no manners to even give a status update and finally we were close to 9 PM and left from there without any food and never going back here. I also think this place encourages racist behavior because they served everyone except us. Please hire and train your employees on diversity and inclusion as well. NEVER GOING BACK TO THIS LOCATION AGAIN! read more

How I wish I discovered this place way earlier! Good for groups,a nice dinner spot, great service,yummilicious desserts, unique and good pizzas, good for kids. With soo many nice things to say its a natural 4 Starrer.I had a star off for the mushroom pasta which turned out to be really chewy noodles. The waiter was more than happy to take it out from our bill when pointed. The chipotle chicken pizza had a nice Mexican flavor and we loved it to the bits! The butter cake was the star of our dinner!! Its super soft-melting in your mouth- delicious!!!! The serrano peppers and the baja chicken were to the point! Overall a nice place for a good meal with your family or a large group. read more

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