I am a long time resident of Natick, but only recently had an opportunity to try Agostino's. Unfortunately, it was horrendous, and I would encourage everyone to stay away. We read the reviews regarding bad customer service and the way they treat their employees and child customers so decided to order takeout. My son has significant allergies so I ordered a plain burger with nothing on it-Mgehan took my order. When we picked up the food and got it home, the burger was slathered with melted cheese and grilled onions/peppers. I immediately called the restaurant and spoke with Ella and request requested either credit or a replacement dish. She spoke with the manager/owner, Zee who said that they could make another burger and we could come and pick it up in 20 minutes, but we would be charged the full amount even though it was their fault. I said that's not acceptable and I would be happy to return the food and they could credit me or replace it, but she said no. I told her that I would dispute the charge with AMEX and she said go right ahead. AMEX will handle this now. This is not the customer service you expect when you're paying with your heart earned cash. Wonder what they would have done if we were actually eating there and they brought the wrong food to our table? Stay away from this restaurant if you value your money and respect your dignity. Obviously, we will not be returning and will warn our friends. Update: Just wanted to give a quick update regarding my post. Zee, the owner/manager of the restaurant, called me today as he read my post online. He apologized profusely for the miscommunication and confusion regarding our order and wanted to make it right. He offered me a full credit for the meal. I swung by the restaurant today to meet with him personally and he was again apologetic. He issued me a gift card above and beyond the value of our entire meal. I encouraged him to read the reviews posted and address them for the benefit of his restaurant, customers, and staff. Wanted to let you all know that we can make a difference and appreciate all the input. Cheers! read more

Lovely ambiance. Great food. Goid crowd. Lotsa parking . In historic Natick center. Welcimoming.

The place itself is ok but the food is just so salty, as a savory, salty lover myself, this was just way to much for me. But the staff there are cool and they are very kind. I came here twice within a months time span but those two times I came here, the food just tasted like someone put a pound of salt in it read more

Located in downtown Natick with plenty of street parking and near by lots. HUGE portions of great Italian food and great prices. Chicken parm is outstanding. You will never leave hungry! read more

What a difference a decade makes! Went-back with my friends to dine-in. Now this place is one of my all-time favorites. Great ambience, great menu, great waitress Angela made the night perfect for us. The food is nicely-sized portions and prepared beautifully and deliciously. read more

Friday night diner at Agostino's was a delight. Ate in the bar area, not in the dining room. Service was excellent, thank you Karen, despite being very busy. I kept it simple and had spaghetti with meat sauce and a small salad. Yummy Italian bread was provided as well. The portion was large and the sauce was sumptuous. A singer began his first set just as we were leaving. I will definitely return to sample other dishes. I find many Italian restaurants disappointing, not Agostino's. read more

Food was bland. Chicken marsala had no marsala, it tasted like boiled chicken with mushrooms floating in butter sauce. The place looks nice and service is good but the food is lacking flavor. read more

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My friends and I had lunch there the other day I had the scallops and they they both had veal Marcella, the food was amazing and the waitress was very nice and the atmosphere was lovely. I would recommend this highly go and enjoy yourself a great meal. read more

Food was good as was the service. It was Mother's Day. All went well. The arancini rice balls were a favorite!

Great! Again! Mom likes Italian. Who would've thought!? Made reservations in advance for Mother's Day. Seated right away. Service with Juliana was impeccable, I will say. She was great! Food with delectable delight, amongst a backdrop of elegance, we eat by candlelight. All right! read more

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We happened to find ourselves in the area and was looking for good Italian and this spot delivered. Portions were huge and we ended up taking home leftovers enough for 2 more meals. The lemon chicken was cooked to perfection. My son had the baked stuffed shrimp and he lived it. I'm not usually a gnocchi fan, but having a taste of my daughters had me changing my mind. My.busband enjoyed his fettuccine Alfredo. Plenty of on street parking. The dining room was very pleasant and we liked sitting in a booth near the window - with the plexiglass, it felt like a private room. Our server was very sweet and very attentive. Made reservations through Resy. Was surprised by the negative reviews since our experience was quite positive. read more

Mussels taste so good, really love seafood, the workers are very friendly, place can get very busy & loud at times, but it's a nice restaurant. read more

I came in for the first time on a Sunday night for a glass of wine by myself and was basically ignored. Had to ask my server twice for another glass. Sort of felt like a sad frat party at the bar where the locals were over served and causing a scene, the bartender thought it was cool to scream that she was an asshole multiple times at the top of her lungs. Classy place. Definitely not coming back. read more

I had lunch here the other day and was looking forward to my favorite Italian dish - eggplant parmesan. Unfortunately I was very disappointed. The eggplant was really small, about 4 inches by 3 inches and it was as hard as a hockey puck. They gave me a HUGE amount of spaghetti as well. I won't be eating here again. read more

I love this place. When I order their food via Grub Hub, we get the same wonderful food as we get when we go there: Generously served and delivered HOT! Our favorites: Caesar salad, Calamari Chicken Parmesan Superb! Yummers! read more

Spent the afternoon with Alex... a server and part of the owners family ... she was delightful! We were celebrating some life altering health news! We were so happy to share our news with her! The shrimp parm was the very best I ever ever had and I am a a member of the shrimp parm cult club!! Vinnie had the veal and it was, too was delish. I can't recommend Agostino's enough. Thank you for enhancing our day!! Cathie and Vinnie. "Cheers to more good life"! read more

Very noisy dining room that felt like a banquet space. Raw (inedible) eggplant parmigiana buried under a ton of red sauce with no discernible cheese, side salads served ice cold in a plastic dish. Maybe it was just an off night or too many large parties, but there's lots of room for improvement. read more

Local Italian restaurant. Nice to have a decent option if you don't feel like going into town. Our steaks were outstanding- better than some steak houses. Came accompanied with a gravy that was quite tasty. Crowded so would recommend reservations. read more

Nice Italian restaurant with great menu and variety. Really big portions that we all had to take home for our next day lunch. Very reasonable price and good service read more

This restaurant is pretty small, but we always manage to snag a seat. The Italian options are all solid and the fried oyster app is delish. Drinks are made consistently well and we have never had a server who wasn't pleasant and attentive. I will say that the atmosphere leaves a bit to be desired, but this is a good option in Natick and we will continue to support this restaurant! read more

The Italian food, namely, the chicken, Parm and the seafood platter are quite good interesting different drinks. The staff is polite and attentive, not much on the ambience side. read more

Comfortable and stylish restaurant in Natick center. The restaurant had a make-over a few years ago and the results are a great success. The feeling is that you are still in Natick with an "uptown" feel. Food very good; pricing reasonable; service quite friendly and pleasant. Portions sizeable enough that you will have lunch for the next day. Took longer than was ideal to get our food but that is probably because they were very busy. Will certainly return. read more

Delicious Italian food & plenty of other options to delight other palates and accommodate food allergies. Scrumptious appetizers, entrees and desserts. Drinks, waitstaff and atmosphere met all hopes for our group of cousins get-together. Thanx for a unique, fun and delicious night on the town! read more

Agostino's - Italian Near Me - Natick, Massachusetts

We had dinner there with friends the food was excellent very large portions and fast service ,Brianna our waitress was amazing she went above and beyond her job shes Very efficient and very sweet I would highly recommend anyone looking for great local Italian food you can not go wrong and thank you Brianna read more

This is a difficult review to write. We've been going to or ordering takeout from Agostino's for over 30 years and have recommended it to literally dozens of people. Their veal parmigiana was one of the best in the area and the service always friendly, if sometimes slow on a busy night. Sadly, since the change of ownership, this is not the same place in any positive way. Tonight will be the last time we ever decide to spend our hard earned dollars there. When I placed a substantial takeout order (Friday night at 5:05 pm) the person answering the phone was clearly annoyed to be bothered with the interruption. Long story short, here is the exact message and reply I got from the owners when I messaged them. "Love you guys and have been ordering from/dining there for 30 years. Just a suggestion: It's Saturday and I'm sure you're slammed, but when ordering takeout the front of the house might consider a thanks instead of saying "yup" and hanging up immediately after placing the order. Not a complaint, a suggestion." And their exact reply: "Ok" Clearly, the current owners could care less. Bottom line; there are many, many other places that would actually appreciate your business. I have attached a screen capture of the actual exchange. read more

Agostino's - Italian Near Me - Natick, Massachusetts

I made a reservation for four people. My step mom lives in Natick and her and my dad frequented Agostino's. We had my dads 60th birthday party here 24 years ago may he rest in peace. Me and my family had huge takeout orders from here when my dad was passing. We have made this a once a year regular place for dinner for the four of us. Myself, sister, step-mom and cousin. Tonight our waitress decided we were too intoxicated to have wine. I have never been so mortified in my life. Our group ranged from 50-70 not one of us had a drop of liquor before arriving. Our waitress apparently decided we were too intoxicated to have any cocktails. We asked for the manager he came out with a very embarrassing face stating he needs to stand by his server who "thought" we were intoxicated and would not allow us to be served. Agostino's has lost repeat business. We walked out and went across the street to 7 south and had an excellent dinner and excellent craft cocktails. Maybe Agostino's should reconsider who they hire for wait staff. read more

I am revising my review of the eggplant parm and the food in general from 5 stars to 2 stars. The reason is that I ordered it again last Saturday and it was inedibe. I had about four or five bites that were okay and the remainder had the consistency of leather. I returned it the next day and the bar manager (?) gave me a baked haddock lunch in exchange. The haddock had buttered Ritz bread crumbs on top and was baked in the aluminum take out container. First of all, what restaurant puts Ritz crackers on fish anymore and bakes a meal in the take out container? The haddock tasted okay after I brushed the Ritz crackers off the top, but it wasn't fresh as in caught that day. The fish was two days old. Also, the roasted potatoes were uncooked and under seasoned (as in, no seasoning at all, just oil) and the butternut squash had way too much butter mixed into it. Needless to say, I will not be doing take out from here again. read more

Agostino's - Baked haddock cooked in the aluminum take out container. - Italian Near Me - Natick, Massachusetts

The worst place to dine and drink in metrowest. THE owner stands around doing nothing, while the shortstaffed wait staff can't accommodate the customers, and leave you waiting 25 minutes just to put in a drink or appetizer. The food is mediocre at best, it's unpleasant and I'm staying away! I will never return!!!! read more

The food is excellent and the service is terrific.Ambiance is very comfortable. Highest recommendation.

I went to Agostino's last night for the last time. We had tickets to a show at TCAN and had left plenty of time to eat before the show, under normal conditions. When we saw our waitress take her coat and leave, we knew we were in trouble. We ended up gulping down a few bites of our dinner and taking the rest to go. Now that a night out has become more expensive, you need to frequent restaurants with good management and reliable service. A comped drink or an apology from a manager would have gone a long way but neither were offered. read more

We had a terrible experience last night (4/5/24). We sat down at 6:15 and got our food at 7:40. The waitress was clearly struggling and getting no help from management. She walked out shortly after she took our order. The only person who acknowledged what happened was the poor waitress that had to take over all of the other waitress's tables. I'm starting to wonder if there was even a manger working that night. On the way out I told the hostess that it was ridiculous that no one even apologized and she informed me that she wasn't the owner. We used to go here a few times a year. I'll never go back. read more

I'm happy to say that after being closed for a year due to a flood Agostinos's Restaurant has reopened. We've been twice. Once for dinner and once for lunch. The food was AMAZING. Everyone's food came out hot and the sauce was delicious. There are a few new menu items we didn't check out this time. The dining room is brand new and the place is spotless. It was time for a revamp and boy is this place shining from the top to the bottom. It was great to see a lot of familiar faces and even better to have gone twice and had such great food. I attached images of our lunch. We had the eggplant sandwich and the chicken parm (of course) Glad to see these guys back open. Love supporting local Natick businesses. read more

Agostino's - Italian Near Me - Natick, Massachusetts

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Stopped in on a whim... nice little comfortable place. Food was very good. Some pieces of veal tender, others not so much. Great service, but there were only a few people in the restaurant. Appetizer was piping hot, main course must of sat for awhile. Probably should of asked about it, but I am not a fan of microwaves pasta! Late afternoon visit, before 5PM, so you have to pay for parking, less than $1 to have plenty of time to eat. Street and municipal lot very close. read more

The food is 5 stars. The only improvement I'd suggest is an upgrade on the bread. It's a little too soft white bread tasting when there is an opportunity for mind blowing Italian bread. I'd give the bread two stars. read more

Pre-pandemic this was a nice Italian spot for drinks in the late afternoon or dinner. Post-pandemic they've gotten rid of their pizzas, which were very good. Most notably is their lasagna - it used to be nicely layered with alternating courses of Ricotta, sauce & pasta. Today its 3 layers of pasta at the bottom, then an inch of Ricotta , them another 3 layers of pasta with meat sauce poured over it. Terrible. I can no longer recommend Ago's. Sorry. read more

Agostino's - Lasagna with a pile of Ricotta in the middle. - Italian Near Me - Natick, Massachusetts

We are four senior citizens who arrived for lunch on a recent Sunday shortly after 12 noon. We were the first seated. A rather rude waitress approached the table without introduction, greeting or smile and curtly asked, Drinks? We received our beverages and ordered lunch entrees, primarily veal. The restaurant filled up and we watched all of the other tables receiving salads and entrees. No explanation was ever given why we were not receiving our salads. We finally summoned the waitress after a long wait, and she said "They're being made" and walked away. Still no salads. Finally by 1:00pm, after nearly an hour wait, the most pathetic salads were brought, a few pieces of iceberg lettuce with two cherry tomatoes, not what I would expect at a restaurant of this caliber. Immediately, the entrees came. At this point, we stated that we were the first party seated for lunch and asked to see a manager. The waitress in a rude tone replied, " You can talk to me." She then walked away, leaving us in limbo. At this point, we decided to walk out. She called after us in a snotty tone " Have a nice day." I might add that two of us live in Natick and have dined here many times over the years, both with large groups of friends and smaller parties, and considered it one of our favorite restaurants. We have never before seen this young lady, and left stunned by the horrible treatment we received and would be hard-pressed to return. We were hungry and angry at this point, and ended up at Olive Garden, where we received amazing service. read more

I love Agostino's. I order from there all the time and have never been let down. The Chicken Parm is fabulous. The broud they serve is so fresh that I have to ask for extra. My son always gets the garlic bread which he truley loves. My favorite dinner there is the Sirloin steak, Mashed potatoes and the Butternut Squash. I love butternut squash and there's is fabulous. I always have it delivered as I am disabled and it always comes hot and within a decent amount of time. I highly recommend this restaurant. read more

Went recently as a party of three. The service was excellent. Our server had a great personality and was very attentive. The lower rating is due to the food quality. The pasta was overcooked and the red sauce lacked flavor in all of our meals. We like garlic and it felt notably absent in all of our dishes. The salads were served on plastic plates which we also felt was odd for a more upscale establishment. For the pricing we expected more on the quality side. read more

Well, the site should say the kitchen closes early. I just wasted 5 minutes of my time on "live hold" listening to all kinds of strange things on the other end. I had yelled hello four times and I get no customer service back. After hanging up the phone, and calling back, only to tell me the kitchen is closed at 9:23. The sad part is, the food is actually decent. Now, I will not even bother wasting my time any longer. "The villa" will be our "go to" place. read more

Employees were very friendly. Food was delicious. Cocktail drinks were not that good. Had 3 different ones and didnt finish any of them. Go with a beer or wine. read more

Agostino's - Toasted ravioli and chicken parmesan - Italian Near Me - Natick, Massachusetts