Horrible service and appalling management. Between AMC Dine In and MacGuffins Bar all I can say is that I have been disappointed multiple times and I have been going to this theater since I was a child.
First of all, everything is way overpriced for what you could get at a fast food restaurant (not suprising from a movie theater I know). But also, they are constantly understaffed and the servers end up with multiple theaters to wait on at the same time. The poor service is understandable with the stress of having to take orders, run drinks, run food, and making sure checks are dropped off and paid for before guests get mad and leave.
What is REALLY aggravating is the fact that the management is severely lacking in their commitment to properly perform their job obligations! They are rude to customers and treat their employees extremely poorly. All of the servers seem to be stressed out and I have never seen a manager help to run food or drop off checks to help them out.
As someone with lots of experience in restaurant service and management, I can honestly say that this place is being very poorly run. If a server is overwhelmed with guests and there is no other servers to help, it is the job of a Manager to step in and ease the load by taking some tables themselves until things calm down.
Obviously, a large company like AMC is not concerned with customer satisfaction regarding their new Dine In. They make enough money on the movies to care about that. read more