AN ACT OF KINDNESS.My parked white Suburban was accidentally side swiped By another vehicle leaving…read morea large black stripe across front and rear doors on the driver's side. The Owner of that vehicle very kindly left me a note under the windshield wiper indicating his contact information. I hoped that I could remove the mark myself thus saving him the cost of restoration. I soon realized that in so doing, I could ruin the paint finish. That is when I took the vehicle to Unlimited and met Paul and Ginger who own the shop. As I chatted with Ginger, Paul took a look at the vehicle which I thought would be for an estimate. Ten minutes later, he came back and replied, "All Done". The long black streak was gone and the doors looked as good as new. Very gtatefully I asked,"What do I owe you?". "Nothing", he replied. Wow , was I impressed! I notified the gentleman whose car hit mine and he was ecstatic since Paul had now saved him a considerable amount of money for a paint repair.Besides meeting two very nice people and learned that they have been in business for 30 years, I will now know whom to call should I ever need and body repairs for any of my vehicles. Stephen L. Green,MD, Hayymarket,VA

Paul was great! Diagnosed and fixed the problem quickly and the bill was reasonable. Best yet, the…read moreproblem stayed fixed unlike the mechanics that we have dealt with in this area.

Outstanding communication. Vehicle was repaired/painted so well, the dealership used car manager…read moredid not believe the car had ever been painted or wrecked. Looked perfect.

I enjoyed my whole experience at Platinum auto body in Manassas. Mike and Ryan were a pleasure to…read morework with, I was greeted as soon as I walked in, my repairs were evaluated right away, and my car was returned in the timeframe promised (which was earlier than a larger auto body repair shop) in Gainesville. The enterprise car rental was close by so convenient to get a rental while I waited. I also felt my car would be safe in their lot - there was parking available, which was not the case at the much larger automotive repair in Gainesville. My car was only a few months old before the accident and looks brand new again.

The VW dealer told me I needed new rear brakes, but the price seemed way high (pads and rotors. I…read morecalled Gainesville to get a price quote, hoping to save a few bucks. They asked me to come in so they could look at it, as Atlases have a couple of versions, and they wanted to verify the setup. I came in, they pulled the wheels and told me the price (much better, 30% lower), but that I should wait 5k miles, that there was plenty of life left, and it would certainly pass inspection. No charge for the inspection. I was fully ready to do the job. I am impressed by their honesty and will return for the job in a few months.

Staff is polite and professional. Be careful if you have a large job, as they don't cap the shop…read moresupplies charges, which is a standard business practice to avoid ballooning charges for large jobs. I was just charged their standard 8% on a brake repair job, which brought the shop supplies charge to $82.00. Shop supplies charges are for rags, other supplies, environmental fees, etc. Further, when their service rep gave me the estimate, the shop supplies charge percentage was not discusssed. AI advises most independent garages cap this charge at $30-40. I won't be a return customer.

The front desk staff were the beginning of your company's professionalism. They were kind and very…read morehelpful. Second, the adjuster made me feel comfortable that I made the right choice to bring my Tesla to your shop. I had a chance to take a look around and the first thing I noticed about your shop was how clean and tidy it was kept. I could also see that your employees took pride in their work. I received my car today and it looks like nothing ever happened.: you all met and exceeded my expectations and I feel comfortable recommending your shop to anyone needing a repair.

Service is excellent and reasonably priced. I've used them countless amounts of times over the past…read moreten years for auto and body repair. Highly recommended.

Headline: Tax Evasion Tactics and Dishonest Pricing - Avoid This Shop!…read moreI had a very disappointing experience at this shop. They use classic bait-and-switch tactics to avoid taxes and overcharge customers. Initially, they quoted me a ridiculous $930 for labor on my Lexus ES350, then offered to "lower" it to $790 only if I paid in CASH. This is clearly a tactic to avoid taxes while still charging premium rates. I provided all my own parts (spark plugs and two catalytic converters). Even though they only installed ONE of the two converters, they still forced me to pay the full "cash price" we had discussed for the entire job. When I asked about the second converter--which is a simple 30-minute job in the front of the engine--the mechanic tried to extort another $350 from me! To make it worse, the mechanic lied to my face about the technical difficulty of the job to justify his price hiking, claiming the rear catalyst is easier to access than the front one (a blatant lie to anyone who knows Lexus engines). These people are not honest mechanics; they are predators looking for cash-heavy transactions. The shop is empty for a reason. Check the other reviews--I'm not the only one they've tried to scam. Do yourself a favor and go to a professional shop that accepts cards and provides honest estimates.

Was on this side of town and early for an appointment. Decided to get my car inspected. Found this…read moreon Yelp. A little challenging to find although the GPS took me right to it. Garage door closed (it was winter) but clearly marked for inspections. Realized later that there was a big vehicle parked in front of the entrance with the name of the company. That door is to the right of the garage door. Interesting waiting room. Lots of antiques to look at. Creepy dolls, age old magazines, Christmas decorations, and piles of 8-tracks! The wait was very entertaining!! Great music while you wait too!!! Everyone super friendly. Inspection was $20. I'll be back in a year :)

Decent mechanical work but terrible communication. Dropped my car off at 8 AM for a scheduled oil…read morechange and tire rotation. They told me it would be done by noon. I didn't get a call until 4 PM and then they tried to upsell me multiple filters I didn't need. Two stars because they didn't break anything but I won't deal with the constant upselling and late finishes again.

Have been going here for years and this is the best auto shop on the planet. Wouldn't go anywhere…read moreelse with my car. The entire experience is always fair, honest, efficient, professional, knowledgable , skilled and talented from customer service, to the diagnosis, to the repair, to the final bill. Started going here after having gone through several botched jobs at some of the best known names in auto care. Gotta give a special shout out to Jenna. She ROCKS and always goes the extra mile for her customers.

Very fair and honest. Rich, the gentleman at the counter is a very friendly and called with status…read moreupdates.

Had an appointment early in the morning to purchase an install 4 tires. it took over 4 hours to get…read moreit done. They had already secured the tires, so they knew I would be there. That's an hour a tire. Way too long.

I wish I could give 0 stars. This shop is horrible, they can't even put a rear bumper on correctly…read more My car had a small scratch on the rear bumper and they fixed the scratch but could never put the rear bumper back on I had to come back for them to replace a bumper bracket which made them pull the whole bumper off and now both sides sit uneven. Do yourself a favor and don't come here unless you want more of a headache. The General Manager Ryan even came out and said "this is how you brought it to me". You mean I brought it to you damaged for you to fix it?? No duh, this is a body shop right?!! and then he said "there is nothing more we can do", you mean you guys can't even put the bumper back on correctly and that's the best you can do? Ridiculous. Horrible customer service and a completely useless crew, shut it down and give the better shops more business. These guys suck

The service is excellent, all people are very friendly and the work is professional, I recommend it…read moreat 200. ​