Heartbroken when someone ran into the side of my Nissan Rogue but Carworks did a fabulous job with…read morethe repair and bright blue paint job. My car was ready when promised and sparkling clean inside and out. In Customer Service, I so appreciated Betty and her friendly, patient, knowledgeable help. This was my second experience with Carworks in Elkwood (different car) and they didn't disappoint. I highly recommend them. Janie S.

One of the worst experiences with an autobody shop. Broke my rear door handle and tried to JB weld…read moreit back together apparently so they would not have to replace it. They charged for a replacement door molding trim that they said was on order and a year later and phone calls and visit they have yet to deliver what was paid for. Buyer beware of this establishment. They did fix the dent in door panel so I guess it wasn't all bad but not happy with customer service at all.

The service at Convenience is always wonderful. I have been going to Convenience for about 25…read moreyears and have never been disappointed. Honest service, unlike so many other shops and they don't gouge on prices either.

1-Star Review - Disappointing Experience and Serious Concerns Following an Oil Change…read more I brought my 2017 Ram 1500 to Convenience Tire & Auto on October 2, 2026, for an oil change, safety inspection, and headlight replacement. The following morning, my check engine light came on. A diagnostic scan at AutoZone revealed code P06DD, indicating an issue with the engine oil pressure control system. When I returned to the shop, Timmy, the owner, acknowledged that the aftermarket oil filter they installed was defective. The shop replaced the filter and returned my truck. Unfortunately, two days later, the check engine light came back. After keeping my vehicle for several days, the shop informed me that I needed a new oil pump and quoted me approximately $2,200 for the repair. I have since had the vehicle evaluated elsewhere, where I was informed that the oil pressure was extremely low, dropping into the single-digit PSI range. My truck had no known oil pressure or check engine light issues before this oil change. The problems began immediately afterward, and the owner acknowledged that the filter they installed was defective. I also have an audio recording documenting that conversation. To make matters worse, I have been left without my vehicle, forced to rent transportation, and have missed work as a result. This has created a significant financial burden. What is most disappointing is that despite the circumstances, I have not received an acceptable resolution or an agreement to compensate me for the situation. I am sharing my experience to caution other vehicle owners, particularly Ram owners, to ask questions about the parts being installed and keep documentation of all services performed. An oil change should not leave a customer dealing with unresolved oil pressure problems, a potential $2,200 repair, and significant financial hardship. I would strongly encourage anyone considering this shop to do their research and exercise caution

When I bought an old used 2011 Tundra, I asked them for basic maintenance and alignment. I also…read moreasked them what they think of the truck and what they recommend. Very honest, kept it simple, and didn't try to upsell. Bought another used Tundra that had some issues. Brought it to them and they figured out all my issues like new alternator, wheel bearing with all the fixings, and fixed the air vents not changing with the controls. They also gave me things to look out for when I asked what they think of the truck or if it's junk. They gave me price quotes for things I want to do in the future when I asked too. They may be a little pricey but they like using OEM parts for things that affect the engine or performance plus they warranty their work and are honest about it all. I like the invoice they send with pictures of things that concern them with their recommendations. And to the mechanic that worked on my truck. Sorry I didn't realize it was soo muddy underneath. You are awesome!

I took my vehicle to Gainesville Garage for a radiator and thermostat replacement, as well as an…read moreoil change. The day after picking it up, I found a puddle of oil in my driveway and active drips on every single oil pan bolt. I took it to a different garage, which performed a thorough degreasing and engine oil UV dye test. They found absolutely NO oil leaks (this is important later)--proving Gainesville Garage had simply spilled oil everywhere during the service. During that same visit, the second shop topped off my coolant, noting it might just be a lingering air pocket ("burp") from the radiator and thermostat job, but told me to keep an eye on it. Over the next two weeks, I had to refill my coolant reservoir 3 more times. After discussing with the second shop, they suggested I take it back to see if Gainesville garage would honor their work since this was likely still under warranty. They recommended I request a pressure test and/or a block test. I made an appointment to bring the vehicle back to Gainesville Garage on a Friday morning, specifically requesting a simple, non-invasive cooling system pressure test or block test. At drop-off, the manager, Ed, immediately became defensive and stated in an accusatory way that I had taken my vehicle somewhere else since my last visit. Despite his hostile attitude, I left it there when promised they would get it taken care of. By late Friday afternoon, I had heard nothing. I called to check in, and they claimed they had to "drive it for a while" to recreate the issue. When I asked why the requested pressure test hadn't been done, they claimed they were "planning to do that next" but would now need to hold my vehicle over the entire weekend. I left my vehicle all weekend, and Monday came. They were completely radio silent until nearly the close of business Monday evening. When they finally called, it wasn't with pressure test results, it was to tell me they had taken the intake manifold apart and that I was leaking both oil and coolant into the engine valley (remember the other shop did a UV dye test and found no leaks). Along with this was a $3,000 repair pitch stating I needed a brand-new oil cooler assembly, valve cover gaskets, a PCV valve, and spark plugs. I immediately stopped him. I stated that I never authorized my engine's intake manifold to be torn apart. I reiterated that this was explicitly supposed to be a standard pressure test or block test so I could get an estimate if it wasn't related to the previous work, and that they had now held my vehicle for four days with nearly zero communication and no loaner vehicle. I told him flat out that I did not have $3,000 and instructed him to put my vehicle back together. When I asked what they thought I owed for this unauthorized work, they replied: "Nothing." On Monday morning I was notified my vehicle had been put back together and was ready for pickup. I knew they slapped it back together since I refused the repairs so I called and Ed answered. I asked him if the truck was good to go and he said yes. I asked if they had reused the old gaskets or put on new ones and he tried to say they hadn't taken the manifold off. I said "Oh, really?" (I had the estimate with pictures of it off. those are attached to this review for you to see too.) Ed played coy and said he would go check. When he came back he said "No sir, we didn't" I asked him to clarify as his answer was unclear as to whether they had used new or old gaskets. Ed said they did not use new parts because I refused all work. I told him I had not authorized any of the work they chose to do. He said "Come on man, we were trying to help you out!". I said by forcing me into work I can't afford to do right now. I then said "You and I both know you aren't supposed to use the old gaskets". The moment I called Ed out on this, he completely snapped. Ed started yelling at me over the phone, told me he was "done with me," (No Ed, you aren't) and screamed at me to come get my truck. They blatantly violated the Virginia Automobile Repair Facilities Act [59.1-207.3]. Reusing those gaskets isn't just severe mechanical negligence that would almost certainly introduce vacuum leaks if I had driven it. It is actively sabotaging the vehicle because I refused the unauthorized work. I refused to drive it and instead had flatbed tow it directly to a trusted shop to have the issue addressed. Which it was, for substantially less money. Gainesville Garage stalls you, holds your vehicle hostage, performs unauthorized work, breaks the law and uses predatory practices to scare people into authorizing repairs. Ed is by far the most unprofessional mechanic/shop manager I have ever had the displeasure of dealing with and when they have your vehicle held hostage, there isn't much you can do. But now, I have my vehicle back...and there is quite a lot I can do.

Have you ever asked anyone: 'can you recommend an honest mechanic'?…read moreAs consumers who work hard for our pay, we have a fear of having a 'bad' mechanic experience and spending lots of $'s. I think most all of us can tell a bad 'mechanic story.' Few of us can tell a 'good mechanic' story but this is one. I recommend you talk to Billy on the phone, he will give you the straight scoop. The issue was a 2004 Mazda 6 that had a 'check engine light' on. The car is tagged in NC and the registration expires the end of May. In Carolina you can't get your registration renewed unless your vehicle can pass a State inspection. After talking to Billy on the phone he said bring it in let's take a look; It was almost 5p on Friday when I got there. I think most people are ready to roll @ 5p on a Friday. He has straight up and professional. He said we will run a diagnostics on it and if we can fix it we will but we'll call you if it's going to cost you money. We spoke on Monday morning. He said we ran the diagnostics and we can't find an issue and there is no bad code history. What's the charge I asked? No charge he said, all we did is run the codes and nothing is wrong with it so you can come pick it up and theres no charge. Now we are holding our fingers that the check engine light doesn't come on before we get it to NC for a State Inspection so we can THEN get the registration renewed before the end of the month. So that's the rest of the story. I would not hesitate to recommend these guys.

Called today May 30th around 415 for a last minute inspection that my adult son waited until last…read moreminute and thank god they said sure come on over. I told him that inspection station would be busy and waiting until the end of the month was a bad idea so I am beyond thankful for fries garage. I will definitely be back with my car to get an estimates on a few repairs my car needs.

I've used this auto shop several times for both cars. We've had services ranging from routine…read moreinspections to minor repairs and each time have left satisfied. Their front desk has always been courteous and up front regarding costs and time estimates. BUT--- I most appreciate their honesty after the last service. I had two damaged tires replaced and asked them to replace the brakes as well while the car was there. Another auto shop had told me a few months earlier at the state inspection I should have that done but i didn't have time that day. Turns out that other shop was just trying to get more $ out of me. Bills auto informed me there was still adequate life in those brakes after inspection. They did not replace them although it would've been some quick and easy profit. The tire replacement was done at a fair price. We've had other places price match for lower but the cost was still reasonable.

I always recommend! I have been going to Bill's for years now, Happen to find the shop by…read morerecommendation. They have been great to work with giving it to you straight forward as to what needs to be done and what does not. I appreciate this, as most places will sell you a service you don't need. Will continue to be a repeat customer.

I am so grateful to have been recommended to Steve at Mastercraft Auto Body in Manassas by two…read moretrusted friends. Someone dented my 1 year old car and did not pay for it, so I had to pay for it myself. Steve was beyond wonderful, helpful and gave me a quote BUT he told me because the paint was not damaged, he believed my car could be repaired by a paintless dent removal process by a different company (who he gave me the contact info for). His honesty and helpfulness go way above and beyond. I hope I never need auto body repair but if I do, I will go right to Steve at Mastercraft.

This place with aces! Somebody dinged my door in the parking lot and I took my car here the next…read moreday. Jake helped buff it out within 10 minutes and had me back on the road with my door panel looking brand new. These guys were quick and professional. A+ !! Thank you!

I brought my Mk6 GTi to Bill and team for them to complete a Unitronic Stage 2 tune, and could not…read morebe happier with the level of service received, their knowledge, kindness, and all around helpfulness. My experience started out with a phone call, where Bill explained what the process entailed, how much time it usually took, and what I could expect for pricing. Bill was able to work with me on timing, and even took time to explain the best way to get to the shop from 29. I was extremely happy to hear that unlike some other shops, EuroService doesn't charge any extra cost above what's listed on the Unitronic website for any of their services. No hidden install fees, no shop time, etc. I brought my car in first thing on Wednesday morning, and was met with a smile, a handshake, and a cup of coffee. I waited in the lobby while they tuned the car, and I was extremely impressed. Though small, the waiting area is very nice, and had coffee, drinks, a strong wifi connection, and plenty of power outlets (though no table, I was able to work comfortably from the lounge). Bill and team, thank you so much for the great service! You guys are truly a fantastic shop, and I will be recommending you to any of my friends in the area with European cars.

Fixed everything wrong with my Golf with no problems and no BS about what it needed. I'll always…read morecome here for my European car services.

I found this auto shop on Craigslist looking for cheap services because any other auto services…read morethey'll try to rip you off. I called and made an appointment. I arrived at 1pm and told Julio what I needed to get it done for my car. I knew it would take long time because I had to get several things to get it done. I came back after long hours and Eddie(good mechanic) told me what he did and what adjustment I wanted to make. I told him and he made all adjustment. I did however piss them off because adjustment wasn't right at the end of the night so they had to stay a little longer than their working hour to get it done. Eddie is a good mechanic because he's not those typical mechanic. it has to be right or else he'll do it until he get it right. so i recommend going to their shop and try it out. Thanks a lot.

The owner of this Shop is Julio , horrible communication very very dishonest, he is my husbands…read morecousin & I am very disappointed on all the runarounds he's been giving us since January. Me and my husband had went to buy our own pieces to fix our minivan and he kept messing up with the work. We have took our minivan to this shop over three times & we have spent over a thousand to fix the problems with our car and our car is still having issues. I will be soon to file a lawsuit against this mechanic shop. Due to so much money being spent and nothing being done properly.