Brought my car in for an insurance covered repair. They did a great job on the repair and was in contact with me through the whole process. Everyone was really professional and good customer service and they even adjusted my clutch free of charge and fixed extremely annoying rattle in the cab without me even asking. Really appreciate them going the extra mile. read more

Great team here. All around experience was easy, and was communicated every step of the way. Will come back for future repairs.

After a minor issue, broken back window and a couple of small scratches, I used caliber's automated AI system to take photos and get a quote. It was just short of $3000. After me telling them I wanted to pay out of pocket, they were happy to get an in person estimate, and it "only went up a few hundred dollars" (their words) When I didn't get the work done, they kept spamming me with text messages, so I finally called back and they put me in contact with a manager. Useless waste of time. He was surprised the price went up with the in person estimate, but at the same time defended replacing parts that had zero damage. To make a bit of a long story short, I ended up getting the glass done immediately for less than $600, and then doing the scratches and small dent a bit later for another $600. Roughtly a third of what Caliber quoted. If you're having insurance cover it, sure - maybe they are okay, but if you want to pay out of pocket, run far away. Pricing is insane. Car is back to looking like it did the day I drove it off the lot. read more

My experience with Caliber Collision has been great! This has been my second time getting repairs done by Caliber in San Marcos. Each time has been very easy and my service advisor Ray was really awesome. Everyone at the office was always very nice and professional. Overall, I'm really happy with my experience!! read more

Their service is top notch, and they stand by their work. If it isn't done as expected, they will take your car back and make it right.

Took my Mazda to them per state farm referred after we got hit by a State Farm policy driver. The estimate for the damages charged to State Farm was $6840 and gave the car back after 2 weeks with the bumper misaligned, paint job chipped, headlight disconnected fog lights don't work so they may also still be disconnected and I took the car back 3 times they said they will put a new bumper from manufacture since they had purchased after market and when I took it back they kept it another day and when we picked it up I realized it was the exact same one they did not do anything it had same I paint chip and still looks misaligned not secure properly. I then noticed the front left light not turning on they initially said they didn't disconnect the lights but would take a look at it so I took it back again when we took it back the light was disconnected and they connected it back and they are the only ones who have had our car and hands on it. Poor quality work and the fee charges are insane! Insurance payed but what a fraud! I had a crash earlier this year and with my GMC truck and looked 10x worst than this incident with my Mazda and they charged way less to fix at another location and took half the time. Calliber Collision charges way more than needed to fix with a mediocre outcome and left lights disconnected used aftermarket parts and they did not fit well. They also blamed to previous damage that was a reason to not being able to leave hood aligned. Trust and believe the others people We used for my GMC would have done 100% better job than this. WOULD NOT RECOMMEND FOR THE PRICE AND OUTCOME DEF Insurance FRAUD! Charging more than they do! I regret taking it to them! I still have to figure out about my fights lights not working. read more

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* Service Requested ~ Quality Value Mason was great, he went over all my concerns on my estimate and car repairs. Place even has free coffee. Great staff.! read more

Received the car back with disconnected power lines. Normally the power for the dome lights run from the front of the headliner, down the side to the rear of the car to power the rear dome lights. Instead of reconnecting them or letting me know they were accidentally disconnected, the power lines were hidden and rerouted down the B pillar connected to nothing. I had to take apart the car to find out what was changed. I thought I could save some time coming here, but no. Never again. read more

Caliber Collision - Dome power running down the B pillar for some reason. - Body Shops Near Me - San Marcos, California

My car was fixed and beautiful again within 5 days and I couldn't be more impressed with the results! You never would have known I was backed into! Ray and Spencer helped me out, wonderful people!! Respectful and attentive. Spencer Kept me updated every step of the way and answered all of my annoying questions with such patience. Definitely recommend! read more

Awesome collision repair place! Spencer helped me with my repair and kept me informed throughout the process. Caliber made it easy for me to get my car fixed. Thank you guys!! read more

They are great, I was on the way to the tire shop for a new tire but the tire went flat before I got there. Caliber is on the way to the tire shop so I pulled in and asked for some air.they filled my tire so I could get to the tire shop. So kind and helpful. I will be back if I ever need their help again. Thank you caliber read more

Great service, quick turn around and very professional, recommend as they were knowledgeable and helpful

Fantastic service, would highly recommend! Vehicle was ready early and looked great, customer service was fantastic, and I was kept informed throughout the whole process. Thank you! read more

Alex was a big help and I'll be back for repairs if I ever need to come back. Service is always great and everyone is so helpful!

was forced to these guys through Wawanesa/Aaa and they're incompetent and they'll keep your car for 6 weeks if you're not diligent about following up. Still dealing with this headache I started in early October. read more

Very pleased and satisfied with the repairs to my truck. All there team was courteous and kept me upto date on the repairs from start to finish. KUDOS to all employees for a job well done. For the price, I don't see how they did it!!! read more

Holy cow, I don't really know what I expected, but the bar is set high now. Heidi greeted me with the biggest hello! Welcomed me in like it was her home. Ray walked me thru each step of the process, Made me feel like my car was the only car he was working on. Very impressed with the communication and the turnaround time. All around thank you! You all made the process completely stress free! read more

Mason was awesome, and took care of my car while it was in the shop. This place even has free coffee! Great staff

Went in with no appointment for some scratches to the driver door. Got helped in seconds by the gentlemen sitting in the back. Would highly recommend for their quick service. read more

Took a while but they were thorough with the job. I would trust them for any future job although I hope I won't need them!

Had a great experience with Caliber Collision. My car looks fantastic. The staff were very friendly and made the process go very smoothly. I highly recommend Caliber if you're looking for a stress free establishment to get your car repaired. Thank you to all the knowledgeable staff, friendly manager, and amazing body shop workers for making my car look like nothing ever happened! read more

Had a repair done and they held my car for almost 4 months!!! extremely unresponsive and unreliable. recently noticed my skid plate was coming off after the "repair", looked under the car and saw that everything was being held together with ZIP-TIES!!! unbelievably dangerous. Michael was the one we were in contact with, after we got the car back after 4 months, he begged me to not write a bad review or the place was getting shut down!! $11,000 after insurance for them to ZIP-TIE my car together for 4 months. read more

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Hands down one of the best experiences I've had dealing with car repairs . Front office staff is knowledgeable and helpful. From explaining the repair process to keeping the updates and communication flowing . Makes for an ease of mind all along the way . Thank you to all the entire team at the Grand ave , location . read more

Great experience bringing my car here! Spencer helped with making the process go smoothly. Highly recommend!

My wife and I took our car into Caliber Collision after an unfortunate accident. We were nervous because this process with insurance had been a nightmare but I have to say Caliber Collision put us at ease. They were thorough and communicated with us through the whole process. Mason was great and went over all my concerns about my estimate and car repair. They finished in a timely manner and the manager stayed late so I could pick up my car after work. We were worried coming in but that quickly changed. The professionalism and attention to detail was top notch. I recommend this location to anyone looking to get their car fixed. Top notch service. read more

Great experience here. Alex was able to walk me through the repair process. Everything was so easy here. Love this place!!

Spencer is an absolute delight to work with. He answered all the questions I had about my repair. Thank you San Marcos team!!

Thank you for making a stressful situation stress free. Absolutely a great experience from top to bottom. Was kept informed throughout the whole process and repairs were top notch. read more

I highly recommend Caliber Collision on Grand Ave in San Marcos . I stopped in to just get a price quote and make an appointment for a minor fix, a couple holes drilled in front so I could attach my new CA license plate. Jessica was sweet, very helpful and understanding, she went above and beyond, spoke with service to see if they could help me. Jose got my car in right away, it only took 10 min. He was professional and did a great job. He also put the frame and plate on for me which I really appreciated. It was a good decision to stop there and will be my go to for any body repair needs or services they offer. Thanks Caliber! read more

Great experience here at Caliber. The advisor Spencer was super helpful and informative throughout the process!

Car was wrecked parked overnight took it to caliber and it was the best decision I made. Friendly knowledgeable staff and service. Got my car back ahead of schedule and better than before read more

Thank you Caliber Collision at San Marcos for repairing my front bumper on my Lexus! Spencer provided great customer service, explained in detail what needed to be repaired and what repairs were not needed after their diagnosis! I appreciate their honesty. Repairs were completed in a timely manner and quality of work was superb! Thanks again! read more

I received AMAZING customer service from Spencer at Caliber Collison in San Marcos. He went out of his way to assist me. The team is very professional, knowledgeable and attentive. THANK YOU Caliber Collision! I will recommend you to others. read more

Used this caliber location 3 or 4 times now and they consistently exceed my expectations. Highly recommend to anyone. They work with AAA insurance and make it so easy. Incredible service is delivered every time. They under promise and over deliver. They keep you in the loop and communicate with you every few days so you never wonder what is going on! Incredible quality given every time. The cars look brand new where the repair was done. They do professional, top notch, high quality repairs. They are close to enterprise and will either shuttle you over, or have enterprise pick you up. They have snacks, popcorn, soda, and water for you and are happy to give it to you whether you are waiting or not. The hours are pretty convenient, they don't close at 5 pm! Highly recommend to everyone. read more

Caliber Collision - Body Shops Near Me - San Marcos, California

My cars have been hit 3 times within a span of 3 years. Just my luck I guess and each time I have taken them to caliber collision in San Marcos off grand ave. During each repair Alberto has helped me out through the process and has kept me updated via text. Each time my vehicles have come out like nothing happened. I am very happy with the work and I will recommend this place for anyone looking for a good quality shop for their auto repairs! read more

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This company is the greatest EVER!! Jessica helped me and she's very knowledgeable and helpful. She kept me informed of the progress on my vehicle and the price is right! Highly recommend. read more

Trust and genuineness is hard to come by these days. I think everyone has had a bad car service experience that makes it difficult to know where to go and who to talk to. Nick Thorburn changed my perspective! He handled my specific situation with class. He was very informative, helpful, and solved my problem while giving me the best possible solution! Definitely talk to Nick directly if you get a chance! Trust me, totally worth it. read more

Concerned with length of time getting fixed. Instead of checking to see if parts were available, told us after car was 50 miles away and would have to pick it up. Now car has been there for 2 months and still getting the run around on parts. read more

BEWARE !! Once my insurance company got the claim set up, I called Caliber twice to coordinate with them to do the repairs on my car. (The left hand should know what the right hand is doing) Once confirmed they were able to receive the car at their San Marcos location, I set up the tow and had the car dropped off. When the car was delivered, they called to notify me they received the car, then I gave them authorization to perform the repairs. Great so far... In just a few minutes after them receiving the car, I got another call from them saying that "It looks like your car took a significant hit, and that they will have to tow it to their Santee Store". After explaining to them there was no "significant hit" and it was basically just the plastic parts and lights in the front end, I asked what the difference was between their two shops, and he said, well, actually it's because they didn't have the personnel in San Marcos to work on the car in a timely manner to repair and return the car back to me. When I asked who will absorb the cost of the tow trucks to and from their two locations, they told me that my insurance will have to cover it. Once I called my agent to let them know of the additional tow expense, and the other untruthful comments that were made to me, he gave me some additional choices. I decided to pick my car up and have another shop do the repairs. I called Caliber to tell them not to tow the car to their Santee location, that I will be in to pick it up. They responded with WAIT, let me have my General Manager call you. Fine, have the GM call me. 2 hours later, no call. I showed up to get the car and told the same guy that I've been talking with on the phone that the GM never called. His comment was "Yeah, never mind. He just wanted to know if the claim was set up.... (Made no since to me!!) I believe I avoided a huge headache not having to deal with untruthful people. Come on Caliber, do better!!! read more

I had the pleasure of working with Alberto on one then more occasion. And it's always been exceptional. Today I brought my car in for something unrelated he quickly assessed the issue and him and his team especially Ivan took one look at it and fixed the problem in one second as again it was not related to any of my past accidents. These guys are the truth! Rest assured your car is in good hands while at this particular caliber. Thanks again guys read more