Prompt initial attention. Great customer service. Accurate and comprehensive evaluation and estimate. Superb work with lifetime guarantee on the paint. read more

We brought our brand-new pickup truck here after a rear-end collision that, from our perspective, appeared to be relatively minor. We understand that additional damage can sometimes be discovered once a vehicle is dismantled, and there may have been parts or supply-chain issues. However, we were extremely surprised that what appeared to be a minor accident ultimately kept our truck in the shop for more than a month, with no clear delivery date for much of that time. That said, the quality of their work is outstanding. We have trusted this shop with our vehicles for years, even before it became Penske Collision, and we have always had confidence in the workmanship. The repair itself was good. Our biggest disappointment was the communication and the extremely lengthy turnaround time. We are still somewhat confused as to why such a seemingly minor collision required more than a month to complete. If you bring your vehicle here, know that the workmanship is excellent, but be prepared to potentially be without your vehicle for weeks... or even longer... with an uncertain completion date. read more

I've been here a couple times for repairs of my vehicle. This business is very professional and did excellent work- my car always looks brand new when it leaves here! Value is unknown as I selected because they use manufactured parts. The office atmosphere in general feels stressful and a little tense. There is no music playing for those who are waiting. The woman who occupies the corner office, maybe a supervisor, doesn't appear to be one I would engage with. Sara is friendly and knowledgeable. The receptionist is patient, welcoming and professional. Rating is based on customer service by the two ladies and work by the team! read more

This is the second time we are using Penske Collision and we are super pleased. Sahara F is fantastic, she is super easy to work with and she is on your side working with insurance. We highly recommend Sahara and her team. read more

Loved the service. I couldn't tell that it's been in an accident! They were very friendly and helpful!

Heidi and her team at Penske Automotive in Escondido did an amazing job on my car repair. Heidi made it such an easy process for us and took care of every little detail and more! They provided excellent service and communication and did everything promised in a timely and professional manner. Thank you! I highly recommend Penske Automotive! read more

I took my Audi in to get body work done here per the dealer's recommendation. I was assigned Matthew Marier who was phenomenal from the get-go even before I took my car in. He answered all my questions and was very quick to respond. He communicated with me regularly through the entire process, as well as with insurance and even the rental company to extend my rental. He ensured everything was moving along as fast as possible. The car was repaired and retuned to new condition using new genuine Audi parts. Highly recommend. I hope I don't have to use their services again, but if I do, I know where I'll be going! read more

A shout-out to Sarah F. over here at Penske. I came in to get an estimate, admittedly a bit frustrated with our insurance company. Sarah was professional, confident, knowledgeable, and down to business. I highly recommend anyone looking for a body shop to check in with these guys. read more

Had my bmw serviced for a dent under the other party's insurance. Initial interaction was good until I picked up the car. I noticed that my speakers were cracking and had a lot of static. I drove back to penske to let them know and they claimed that the car was already like that when they took it in and gave the impression they did not want to help. So when i got home i opened the compartment where the sound amplifier was and it was flooded with water. I figured that before they handed the car to me they washed it and water got inside of the amplifier causing distortion in the speaker. Additionally, when I returned home and reviewed where the damaged panel had been repaired i can still see the dent. It's not dramatic but you can still see it. I expected a higher quality experience since penske is a dealership collision center for bmw. And they were definitely trying to milk the insurance money from the other party because i got 2 quotes. The first estimate was significantly less than the final one. At least I didn't have to pay out of my pocket but if i did, I would have definitely escalated the issue. read more

Huge shout out to Sarah for her professionalism and positive attitude. She helped in every possible way to make such a stressful experience more manageable. Her communication and transparency during the entire repair process of my vehicle was unlike anything I have experienced. I really appreciate the whole team here and the work they did to get my vehicle back on the road and better than ever! read more

About a couple months ago I was rear ended at a stop light, I called multiple shops to have my car fixed. No one answered my questions as well as their (Penske's) receptionist girl did, for a receptionist she is really truly informative, efficient, sweet, and patient. Was able to schedule my car in the next day. I took my vehicle in for the repairs and was having a hard time contacting the other parties insurance, but Matt was the one in charge of fixing my vehicle and did such a great job keeping me informed throughout the whole process. The days he said he would call, HE WOULD! Never once did I have to call him! He was also able to handle the negotiation process of certain parts my car still needed and got them fully covered. Never once did I feel like I was getting scammed. They detailed my car and it looks brand new, like nothing ever happened. I highly recommend them if you are looking for a fast, honest, and a great customer experience! read more

Great service but months later just realizing they put my car model name emblem on the wrong side in the back of the car. Lazy mistake. They should've done their homework before applying the emblem. I would have never noticed if I hadn't parked to a car just like mine yesterday, and happened to notice their emblem was on the opposite side of mine. Came home and looked at various cars online and sure enough, they put mine on the wrong side. Aye yi yi. read more

I originally left Penske a negative review, due to a perceived quality issue on a repair I had performed on my BMW, after it was rear ended. Essentially, the edges on the bumper cover sensor holes were jagged. In response to that review, Heidi called and emailed me directly. She explained what issues I may have inadvertently attributed to them, and acknowledged my genuine concerns about the workmanship. The issue was relatively minor, and could only be seen when close to the vehicle. She was adamant that I bring the vehicle back in, and they'd pay the cost of a rental. I turned the offer down, as the inconvenience of having to go through the ordeal is a hassle, but I appreciated the gesture. In my initial review, and in my own ignorance, I didn't include the work that must be performed behind the scenes, on behalf of myself, in sorting out a repair such as this with the insurance company. The fact that they were so forthcoming, fair, and willing to stand behind their work speaks volumes about the quality of this business. I would not recommend getting your car repaired anywhere else. read more

They say the best thing about a BMW is the way they drive. My wife wanted a 7 series and I had reservations on the expense of driving one. Let me tell you they are not as expensive as one may think but what really makes them great is Eric at the dealership. He works is my wife's service advisor and what makes him great is I don't need to get involved with this car. We have been together for 25 years and this is the only car we have had that she does not mind calling and working with Eric. He is a class act and makes owning a BMW even better than driving one. Being a car guy and owning a lot of different brands this car is the best of the best because of the service we receive. In our garage we have 6 cars all different brands jaguar Land Rover Subaru, Jeep Hyundai in the BMW is by far the easiest to have serviced because of Eric thank you so much for treating my wife with respect and working with her so closely when the car is in the shop for service read more

We just had our car repaired for the 2nd time in 3 months at Penske Collision in Escondido. The first time someone rear ended our car while we were in it. We got it back in perfect condition and 2 weeks later our neighbor backed in to the side of our car parked in front of our house. This time, we weren't in the car. Both times we worked with Heidi Howie. She was professional, knowledgeable, very efficient and truly helped us every step along the way. Including making sure we received all new factory parts and even helped with the rental car. We could tell Heidi was a pro and had been doing her job for a long time. Both times we got the car back when she said we would, and the car literally looked new. Hopefully we won't need her services for a while, but if we do we will only take our cars to Heidi for any needed repairs. read more

My BMW 740iL was rear ended on I-15 in December and needed repair of the rear bumper (e.g., fix scratches, repair paint and clearcoat). I brought the car here and Derek gave me a competitive estimate for repair of the rear bumper damage. Once the work started Brecht Collision Center was able to complete the work in one week and the car was ready when promised. The repair turned out great. I would consider using this business again!! read more

if there was an option for six stars, I'd give it to this terrific body shop. I have a: 2010 BMW 128i, M-Sport that I've managed to keep looking new. I had the option to go to an independent shop and save a few bucks. after talking with the manager, Matt, I knew that the dealer was the way to go. they're technically not part of Brecht BMW, but all service + parts are certified by BMW, so they basically are. all I can say is: if you're shopping around, and these are an option.... go with them. Matt kept me updated the entire time and even shot me a few photos half way through the job. these guys work hand-in-hand with your insurance company and are completely dialed in with enterprise for rentals. so, three separate entities, working together and one contact: Matt Big - Thanks to everyone at the shop. the car truly looks new. great overall experience. Richard M. Wallace. read more

My brother's BMW had gotten rear ended, & we were so impressed with not just the bumper, but how the entire car looked after! They were kind & left our car in better condition than before the accident! Thanks Derek! read more

Scratches on the car completely vanished and it looks like new! Beautiful paint job! Both side panels and doors were re-painted. Very happy with the work and the overall service. Perfect color-match on this unique blue! Derek and Brenden are awesome to work with. They also took care of the wheel on our other car - another awesome job! Thank you for your work! read more

Penske Collision Escondido - Right side, where scratch was the deepest. - Body Shops Near Me - Escondido, California

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The handled the BMW with extreme care and caution. They took there time and made sure my car was returned in better condition then when I took it in. Communication was great and service met beyond my expectations. read more

Penske Collision Escondido - Our Neighbor backed into the M3. We had Brecht Collision fix the damage and they did a amazing job. - Body Shops Near Me - Escondido, California

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Second time I've come to Cory G and he is wonderful with fixing dents, scratches, etc. He is my go-to for all things cosmetic now. Aside from Cory, the entire team is so sweet and welcoming. Glad I found em! read more

This place is a joke! A month ago they asked us to bring in the car on the 28th we bring it in in hopes of leaving it for the repairs only for them to tell us that they are short staffed to bring it the following Monday 4/1 called this morning and said there was no appointment set for us to drop the car today and now they are telling the next available is not until 4/25! To think we only came here because of the reviews which are probably fakes! read more

My car is a BMW M235i and the paint color is mineral white metallic, I had to get my bumper replaced and painted to match. When I got my car back, I had no idea anyone ever crashed into me.. The paint job looked phenomenal, and you couldn't even tell if it was the original from the factory or not! Not only did they do a wonderful job matching my paint color, but they also did a full detail. When I picked up my car I noticed even in the little spots (like wedged inside the door panels) where it gathers a lot of dirt and dust, it's completely spotless. My car feels brand new and even smells brand new, just like the day I brought it off the lot! They even leather conditioned the steering wheel and seats. Who is better to work on a BMW then BMW, I highly recommend this place to everyone wanting a great job done on their cars. Also: My advisor working my file was De Anna. She really did a great job read more

Penske Collision Escondido - BMW M235i rear diffuser and exhaust extenders/tips installed by Brecht collision. - Body Shops Near Me - Escondido, California

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Having your car repaired is not one of the most fun things in life, but Derek at Brecht Collission Center made the process a pleasure! Our car was rear-ended. Brecht gave a competitive bid to repair the rear bumper. While waiting to take it in for the appointment, the headliner of the car failed, so we asked them to address that too. And then while the car was there they noticed the service indicator indicated the car needed new cabin filters, so we asked for that service to be completed as well. Derek then told me when I picked up the car that the filters were like new and the last person to replace them had not reset the indicator - what an honest guy! We are happy campers. The color match was perfect, the repair was perfect and they even used some of the extra paint to touch up some chips in the paint on the front of the car. All in all, a great experience. read more

Highly recommend this body shop! Had to get the bumper replaced and was a little apprehensive if they could perfectly match the estoril blue paint job but they did such a phenomenal job! Staff was kind and very helpful when it came to working with the insurance company as well. Excellent experience! read more

Penske Collision Escondido - Before - Body Shops Near Me - Escondido, California

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My car was rear ended in January and called them right away to get the car fixed. Derek was very very professional and gave me updates through out the process. The process took longer than expected due to covid but he made sure my car was fixed and I got it back like brand new. Even in moments when I was upset and anxious he remained calm and very professional with me and for that I highly recommend them. read more

I can't say enough about Lindley and his team at Brecht. Unsurpassed service and quality and informed repairs were executed flawlessly on my 5 series. They worked with me and the insurance company to get the car fixed as it should be. Right. I will only take my 5 to them for any repair or service. They are a good 90 minutes away and it's worth every minute of SD traffic. Why? Because they have earned my trust, and perform. Thank you Brecht Collision! read more

Great place with great, honoring, hard working, and honest staff. They made my Bodyshop experience much smoother dealing with crooked insurance companies. A guy named Lindly and a tech named Bobby were awesome I went back there and they handled my concern right then and there to keep me satisfied. They really earned this review and I wish them the best! I recommend this place to all BMW owners. read more

Recently took my car because I was hit on my bumper, I was attended by Linlee I believe and I must say this my first time dealing with all of this and he made the process very easy, got my car back in about a week and boy did they clean it sooooo good my inside looks new my rims are soo clean!! Thank you very grateful!! read more

I was a walk-in, stressed about the damage done to my window. The employees here were so helpful and kind, and immediately serviced me. I absolutely recommend Brecht for your collision concerns! read more

I only take my cars here for auto body and paint. I even took my Mercedes to a BMW body shop because they are so good here. The workers really take their time and you can't ever tell they even worked on my cars or trucks. I have been here many times and will go back again. Highly recommend. read more

Go see Deanna, She is an awsome down to earth person, listens to your concerns and delivers what she promises ! They did a great job on the Mini cooper ! read more

I can't say enough good things about the experience I had. Brenden was the estimator that handled my front end repairs. He was very friendly and knowledgeable, but most importantly he was patient with all my questions and concerns. Great experience.Thank you. read more

My favorite thing about Brecht Collision is they are Certified. They won't/can't put junkyard parts on your car. Also love the how the staff works for you as the customer and does their best to make an unpleasant experience, a pleasant one. Accidents aren't fun but Brecht does a great job of making it manageable. read more

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These guys went above and beyond with my car after I got rear ended! When they called and said they went ahead and put on a front strip decal and took off the old one which was in my hood not my rear end that said to me they cared about my car. That and my car came back clean and loved made me I'm a lifetime consumer! read more

A neighbor backed into my 2014 BMW 535i a couple of weeks ago and punched a hole in the bumper. Thankfully, he has very good insurance (USAA), but even then this may not have been enough to prevent me from having a huge hassle to mitigate. Thankfully, I read glowing online customer reviews about Brecht Collision Center and made the right choice to take my car there to obtain one of two estimates. Derek was in communication with me throughout the process, following up with me after he had completed the estimate. Though the quote from Brecht was the slightly higher of the two, the follow-through from Derek demonstrated thoroughness and dedication, which in turn convinced me to go with Brecht. He ended up handling all of the details, including obtaining a supplemental payment from the insurance company to cover a genuine BMW replacement bumper that will not detract from the resale value of the car. Everything looks great, and the entire process was finished in three days, with minimal involvement and worrying required of me. I am hoping not to require further services from Derek, but if anything happens to my car in the future, rest assured that the first and possibly only call will be to Derek to make me whole again. I highly recommend Brecht Collision Center to anyone requiring auto body work. They're top-notch. read more

Kim L , I couldnt agree more. I am amazed at the lack of communication and general rude attitiude from both Brendan and Rick. You dont hear from them for 5 days, and when you call, they act as if your bothering them. If they worked for me in my customer service dept , they would be let go. Too many good service reps out of work for Brecht to have this type of performance. I have bought 4 cars from Brecht , and figured who better to repair a Beemer that Brecht, I will not recomend this place to anyone, Funny, you get good service and you go about your day. However you get bad service and you tell everyone on YELP !! I always have tried not to be a hight maint customer to anyone. This place is absurd, avoid these clowns if at all possible. They most certainly over charge because of the brand associated. Not a big deal if they would provide the courtesy that accompany's higher prices. read more

I had purchased some OEM side skirts, front lip spoiler, trunk spoiler, and window spoiler from BMW of El Cajon. I wanted these parts painted to color match my F30 M Sport and installed on the vehicle. However, they didn't have a body shop. They had referred me to a well known non BMW body shop in Santee. I admit that this referral place looked very classy and professional. But, with them being so famous, came a very high price tag. So I decided to call all BMW dealerships to see which one had a body shop and could do the work for me at a reasonable price.. This is where I found Brecht Collision Center. Upon my first call, I knew this was where I was going to take my car. The receptionist, Marissa Chamberlain, was very kind, pleasant to deal with, and knowledgeable. After a brief explanation of the things I wanted done, she referred me to her boss De Ana Shilling, the Operations Manager. De Ana was another very pleasant, knowledgeable, professional person to deal with. Over the phone, De Ana took all the part numbers of the items that I needed painted and installed to give me an estimate. In less than 24 hours, De Ana had emailed me a detailed estimate and gave me a follow up phone call. Hooray!!! This estimate was less than this famous shop in Santee. This just sealed the deal for me to take my car here. This shop has it all..... Awesome Customer Service, Very Professional, Great Quality workmanship, and very reasonable pricing. If you need an awesome body shop for your BMW, or any other vehicle, do not hesitate to give them a call or visit. They are in Escondido, but worth the drive. I live about 45 miles away, but it was well worth the drive. I have no regrets. Thank You Brecht Collision Center, De Ana, and Marissa read more

These people are awesome! My jeep got hit and I called Dee at bmw collision center and she took care of me! Everything came out amazing better than I ever expected! Wouldn't ever take my cars anywhere else. read more

Penske Collision Escondido - Body Shops Near Me - Escondido, California

Was nothing less than pleased with my recent experience with the Brecht Collision Center. Someone rearended my car; not the worst of damage but my frozen paint made things more complicated. I researched a few shops but settled on Brecht because of Rick. He is straightforward and fair. The timeline to complete my car was reasonable, the communication was superb, and the repair is darn near perfect. Rick has my loyalty and I will return should anything happen to my car again. He and his team are a very positive reflection on the Brecht name. read more