Update - paint is already coming off since the people here are more mind set to help insurance companies than the people. they lost my spare tire they left dirt in my car they lost more parts of my car Had to come back on my own time and money to have them fix it. GO ELSE WHERE! read more

Huge thank you to Juan Diaz and his team!! Hands down favorite body shop to work with! From start to finish everything went very smoothly just as described during the drop off process. They also keep you well informed to the progress happening so you're not left in the dark at any point. Ive had multiple instances both through insurance companies and personal hire where everything went just as well or better than the time before. If you're looking for a body shop, look no further! This is a place that pays close attention to detail and make sure you are fully satisfied with there services. Juan/Steven, thank you guys again! I'll be seeing you the next time something comes up on my vehicle! read more

I was recently evolved in an accident with my 2018 Chevrolet Camaro and was already feeling the struggle I was going to be in without my car and searching for a body shop. I came across this Caliber Collision that had pretty good reviews so I decided to give it a try. At first I wasn't too sure on how I felt about this place but oh boy was I wrong. Tom was amazing, he broke down everything for me and kept me updated at all times on how repairs were going and when I should expect my car. This friendly environment and customer service is the best. I got my car week earlier than I was told and my car looks amazing, looks better then before I could say. They really care about their clients and about the client cars; they try their best. If I am ever involved in an accident again, I know where I am going. read more

I had a wonderful experience getting my car repaired, bumper was super damaged, attention to detail and precise fixes were great. Also's William's follow through was awesome from beginning to end. Ramy read more

Had an amazing experience at Caliber Collision. Took my truck in on Monday and picked it up on Wednesday. They really knocked it out of the park and exceeding all of my expectations. Huge thank you to Tom. He was extremely helpful and great with communicating everything with me. Great person and very knowledgeable. Overall great experience, couldn't be happier. Thank you! read more

I had to fix my car after an unfortunate meeting with a narrow parking spot. Went to Caliber Collision and was greeted by a team that was courteous and efficient. Didn't have to wait long to have everything sorted out, got options if I wanted to get updates and how (text/phone call) and had perfect service in my car very quickly for a fair price. It's looking brand new. I definitely recommend Caliber Collision. read more

Thanks to Connie and William I was taken care of so well. William went above and beyond when it came to making sure everything was done right. Even though they closed earlier than I thought on Saturday, I got there in the nick of time to grab an important item out of my car. William got it right as they were about to lock up! Although I hate to think about going there again because of another accident - I was rear ended - I HIGHLY recommend them to anyone needing repairs! I will say that the level of professionalism and personability is excellent - they really care about you and your vehicle. William even turned in my rental car to save me a trip! And he helped me transfer a heavy box between vehicles. I cannot thank him enough! He was also excellent at keeping in touch and updating me. read more

Excellent work guys. Tom, thank you for the updates. Everything turned out better than expected. Customer for life

I had my first car accident , I was hit from behind . I was completely in the dark about how to handle everything. I was referred by a friend to take my car to this location. I was greeted by a very friendly staff and was treated very kindly by everyone but especially William. William was extremely helpful he took excellent care of me in every aspect from the rental car to repairing my bumper and even had additional scratches taken care of along with my after market back up camera. He kept me informed every step of the way about what was going on with my car. My car was repaired in a timely manner. William made the experience pleasant. I recommend this place and ask for William read more

AMAZING CUSTOMER SERVICE. I am very satisfied with this body shop on reseda. They did their job perfectly and on time. There was never a point where I had no idea what was going on. They even send you texts updating you with a percentage on how they are doing with your car. DIANE at the front desk was awesome. She has a wonderful and friendly personality. BENJAMIN (I think it's his name) was the one who took the car and double checked the damages. He was awesome too and friendly. They finished my car in just one week and my car looks as good as new. They have warranty on all their work too which is great. THANKS CALIBER. I will definitely think of you guys first if I ever need any more work. read more

Small scratch to my front left bumper, caliber collision helped me take care of it fast, easily and with great customer care/service. Mardic was great and went above and beyond to help me get back to work, even offered to drive me. Great people! read more

I got into a hit and run and brought my car in to Caliber Collision. They were great with their customer service and very thorough. Mardik is awesome, such a nice man! He worked on my car and was very professional. He is definitely good at what he does, his work amazing and would for sure go back to him! read more

The work they do here is so great! My poor car went into the shop with the entire passenger side either broken or missing... from bumper to bumper. I got my car back looking like brand new!! The customer service is #1! Juan and Mardik were so accommodating and always kept me up to date on the progress of my car repairs. They always make sure the customer comes first. I would recommend you go no where else but THIS CALIBER COLLISION. read more

Came here a few weeks ago because our car was in a car accident. Our insurance company referred them. The initial appointment to take a look and see about the estimate for the damage was quick and easy. When it came time to schedule the car to be in the shop to get fixed it was easy and quick. Tom helped us with the estimate and the entire process. Parts were ordered in advance. The car was dropped off on a Monday... we were suppose to pick the car up end of day Friday but it was ready even sooner Midday Friday for us to pick up. We got daily alerts on the car via texts so we knew what was going on. The entire process of getting the car fixed was super easy and quick, from our insurance, the staff at the shop, communication, the work that was done on the car. The car looked like brand new and like we were never in an accident. Thanks to Tom, the entire staff for going above and beyond to get our car fixed, making it easy and the work was amazing. Looks like new. Happy customer and we will keep your location in mind if we ever need you in the future or if anyone we know does. read more

I am a super picky person and have extremely high expectations for customer service because that's what I provide my clients in my profession. I drive a nice car and I keep it in pristine condition. But accidents happen and you can't control what other people do. Someone backed in to the front end of my car and I needed to get the front bumper replaced. I chose to go with Caliber Collision instead of the Mercedes dealership's recommendation because Caliber was the insurance company's recommendation and I had just been through a whole incident with a client that chose their own body shop instead of the one the insurance recommended and it was an absolute nightmare. From the very beginning everyone at Caliber Collision was patient and kind and honest. Starting with Alicia who did a great job of reassuring me that they would live up to my expectations. Tom was assigned to my project and I warned him in advance about me! He made this process as painless as it could possibly have been. He kept his word every step of the way! If he said something was going to happen he made it happen! My car was drivable so they let me keep it until all the parts were in and then when the parts arrived I brought my car in and they did the work in the exact amount of time they said they would. I was very concerned about matching my paint but they did a perfect job! In fact they even got a scratch out of my rear bumper that was an existing scratch and not even their responsibility. I could not be more pleased with the workmanship and the professionalism of this place! They went above and beyond and I would highly recommend them to anyone! Thank you Caliber! read more

I've been using this body shop to repair my and my family cars for about 20 years. And I have to admit: it never failed! They are doing great job! Trusted, honest and reliable people! Especially Mardik! He's been doing his job amazingly good! It's rear when you can trust 100% in auto repair industry. But this is the case. Thank you very much again! read more

I have to give this location a 5 star review particularly because of the customer service provided by William. He's such a nice guy that went above and beyond to make sure everything was done right and gave me piece of mind. He updated me often about my car so I was well informed about what was going on. He also offered to drop off my car at my home and take back the rental. It's customer service like that really represents a company. If I ever need a body shop again, hopefully I won't, I know where and who to bring it too. read more

I came in today with my silver 350z. Michael looked at my car and estimated the damages. Most honest answer I've ever received from a "car guy". It was apparent to me that he wasn't trying to inflate any damages so that the body shop would make more money. He deserves a medal just for being so honest. Because of this, I would never go back to any other auto body shop. Trust is a difficult thing to find when looking for people to work on one's car. Always remember to ask for Michael if you want the best, most honest care for your vehicle. read more

This place has great great friendly and personable customer service. When I first walked in I noticed airconditioning, water in the fridge, coffee brewing, fresh cake, friendly staff and smiling receptionist. I asked about OEM (original parts) for my body work and they were smiling and willing to answer. I was connected with Michael Gomez who was a friendly representative who checked out my car and was quick to answer all my questions. Mike assured me that I would get all OEM parts and that Statefarm ensures OEM parts so it will be fine. Also, he explained exactly how my car will be fixed and the whole process. I don't know about you but sometimes I get intimidated about the car fixing process and the insurance process. Also, I have a rental and I needed OEM parts. Often when I get my car fixed the mechanics are dirty and not talkative or they seem annoyed to explain. Not at Calibur Collision. They look good, smell good, and tell everything with a smile. Even something as simple as Mike opening the door for me to walk into the shop was a nice touch. Mike told me the time frame of the car being fixed and this location is next to two different car rentals in walking distance so it is a one-stop shop in the location (Hertz Rental and Enterprise Rental). I am big on customer experience and knowledgeable staff. Therefore, Caliber Collision was top notch in my opinion, especially for an auto body shop. Tip, they are on the list for State farm approved auto body shop and they have a person to assess damage and fix in one day or they will give you a future appointment. Now I have to say my car is currently being fixed so this review is pending just in case I don't have a good experience when I pick up my car but I highly doubt anything will happen. I feel in good hands. read more

In the middle of the corona shut down I was driving and got 2 flat tires due to LA road work. While waiting for a tow, I urgently had to use the restroom. I went to 6 businesses in the area all of which said their bathrooms were broken or I wasn't allowed to use them. This includes El Pollo Loco and Taco Bell. However a nice lady inside this business allowed me to use the restroom. While I didn't give them any business, clearly they employ logical and helpful people. 5 stars for that! Thank you! read more

Excellent service and work done by Caliber Collision. The repairs on my car were completed a day early than quoted. William kept me continually informed on the status of my repair. My car was returned back to me looking brand new and spotless. read more

Caliber was a good experience in a bad situation they were prompt helpful and most of all did an excellent job on my truck would recommend it to anyone read more

My car door had a serious scratch from someone who ran their key across the door. I contacted Juan at Caliber Collision and brought my car in. To my delight, Juan had his team fix the car while I waited. The result was outstanding and I drove away with a smile on my face enjoying the feeling that my car was back to looking as it should. I can not say enough about their professionalism, courtesy, and quality workmanship. I highly recommend the next time you need an automotive body shop, you contact Caliber Collision in Reseda. read more

One star only because of the amount of the bid. Otherwise, everyone was very nice and cordial. Came in for a bid to repair my Honda. Was referred by Keyes Honda. I told the estimator that I was going to probably pay for the repair myself. He told me he was going to give me State Farm labor rates which on the estimate is $42/hr. The estimate came in at almost $2,000.00, with 24 hours of labor to repair the dent, plus painting. I questioned the hours. How can it take 24 hours to repair 3 panels to a car? IN any event, I left with the estimate and stopped at another body shop on Ventura Boulevard that was approved by my insurance company. Same work was quoted for $1,225.00. Amount of hours to repair the body was over 10 hours less. The estimator at the second shop seemed to be open to reducing the estimate when I committed to doing the work. I am sure Caliber is a fine shop, but I would get several estimates to make sure you are not overpaying. read more

I brought my Honda Civic in to have the left driver side mirror replaced due to damage it received. William handled the whole process efficiently, the actual estimate/quote came in at the low end of the ballpark guess of cost that I asked for when we initially talked, and I even got a clean car out of it. read more

These guys are the best! Due to some poor luck, this is the second time this year I've had my truck to Caliber for repairs (Reseda just north of Victory). They are total pros who know what they're taking about, give you straightforward information, realistic costs and timetables, work easily with insurance and more than anything take pride in the work they do. My truck looks brand new, again! I wouldn't go anywhere else! read more

Brought my car in for a little warranty fix from another caliber collision down in San Diego. Ben was my service advisor and he was kind, professional and very knowledgeable. I would definitely recommend this shop. read more

I had a very strange accident. A 5-gallon paint can fill out of a truck in front of me and landed under my car. Caliber was able to remove all of the paint from my tires and the car and get me new floor mats as the paint got inside the car from my shoes when I looked at what had happened. William was especially nice and getting my car in right away and the getting it pressure wash. The paint just come off I am happy. I recommend Caliber Collision on Reseda Boulevard. read more

SO CHUFFED! The process was so smooth, quick and easy and lovely Mardik is a legend! He kept me informed and I never had to call to chase! Very friendly staff :) Thank you guys! Car looks great, someone had kindly smashed into the back of the drivers side whilst it was parked and didn't leave a note!! But it's looks amazing and so pleased. Couldn't recommend these guys highly enough ! read more

Brought my car to Caliber for an estimate to pay out of pocket, after seeing my estimate i decided to go through my insurance which is state farm. Luckily this is a state farm approved shop and guarantee the repairs as long as i own the vehicle. Thank the Lord. I dropped off my car to their next availability and they assisted me with getting into a rental and making sure i was taken care of. I received follow up calls and an estimated time for my repairs. They knew i missed my car so they had it ready for me 2 days before the original date. I was amazed at how clean and beautiful my car looked. The repairs were done great i wish i could have thanked the body men personally. All in all Gary and the entire staff was amazing. 5 stars read more

Gary and Mike took really good care of us. Did an excellent job with my 2016 Toyota Highlander, kept us inform with the whole process and even got the car back earlier then expected. I highly recommend this place. read more

William Woodward is fantastic! In my 69 years having had many cars in body shops, I have never had better service or a better result than William provided at the Caliber Collision Reseda location. He has done three cars for my family. He did a great job each time. We can't imagine using anyone else. read more

I honestly have to say this is one of the best bodyshop I have ever been to. I been coming here since 2013 I have brought all my cars to get fix here from regular to luxury vehicle they all come out as if they where brand new. Everyone that works there is really good at what they do. Their customer service is always at a 100% . I normally deal with Mardick and he always keeps me in the loop of what's going on with my car. I just brought him my brand new 2017 Toyota 86 to get some bodywork repairs and i wouldn't have trusted anyone else but his bodyshop to do so. And as usual my car looks amazing. If you really want to get excellent customer service and a nice experience I recommend you to go here. read more

Where to start, I had an amazing time at Caliber Collision. I was recently in a car accident and this place was recommended by my insurance company. Once I arrived I was greeted before even walking in the door by, Mardik. Everyone was really nice and it felt welcoming. Mardik took care of my car, he was great at communicating every step and process. Mardik defiantly went above in beyond when it came to customer service. They where fast and took very good care of my car. Overall great experience and I will used them again. read more

HIGHLY recommend this shop! Juan provided excellent customer service! Which is almost impossible to find at body shops. When I called I spoke to Juan D and he was very friendly and helpful in giving me an accurate quote. He had me email him pictures to ensure accuracy and was very willing to work with me over the phone, which none of the other shops I called would. He fixed my car quickly and it looks great! I have some other scratches on my car I've been putting off fixing, but I will definitely be going here when I'm ready to have them fixed. Use this shop and talk to Juan! read more

My parked car was hit yesterday, just as I was walking up to it. I brought it to Caliber Collision in Reseda just now and had a great experience with Juan Diaz, the Center Manager. He looked at my car, said the damage wasn't bad and in about 10-15 minutes they polished/buffed out the scratches. And didn't charge me a thing. I was so relieved. Very nice man. I will definitely go there again if I need any other work, and definitely recommend them. Thanks so much Juan! read more

Twice recently some pea-brain has banged into my car, and both times I've come here to get it fixed. They work fast, do fine work, and last time washed my car really nicely after I rudely brought it to them covered in dirt. Everyone there is really laid back and accommodating, and they communicate well by phone and e-mail. And their prices are good. read more

State Farm recommended Caliber to repair my car after it was rear-ended (my brand new 7 month old car no less). I was a little hesitant at first given that I wasn't sure how they would handle the complexities of my car, a Chevy Volt. My fears were soon put to rest. I could not have asked for a better experience here. They contacted me pretty much daily either by text or phone call with updates. And when it was time to get my car I coudn't tell at all that it had been hit. They even managed to fix my personalized license plate that was damaged in the accident. Huge kudos to this team, they did a fantastic job! read more

I sent in my car for repair of my bumper due to a fender bender. The receptionist at the front desk, Stephanie, was super nice and friendly. She instructed me thoroughly and then introduced me to Benjamin, the service advisor. Benjamin was very knowledgeable and informed me of the status of my car through the entire process. It took about five days. They even let me keep my car an extra day from the repair date because I was out of town. Very happy with the entire bodyshop. I would highly recommend. read more

Our custom Ford Excursion limo was rear ended and Caliber Collision on Reseda handled all the insurance paperwork and calls relating to the crash. Their staff is amazing, very helpful and so nice to deal with during this type of situation. I would recommend them to anyone in need of excellent top notch service! read more