This place is the very definition of outstanding, over-and-above service, and plain human kindness.
Our daughter was in a minor accident more than 6 months ago, where the front left side and bumper sustained some damage. We did business here years ago and it was great, so we brought this car here and they handled everything for us - quickly, efficiently, politely and with clear communication. The car was delivered on time, fixed perfectly and we were very happy. But that's not why I'm writing this review.
Fast forward to July - and the car's AC stops blowing cold air, and the temperature gauge is not showing any numbers, just "- - -". This car is only 18 months old, so I took it to the dealer, thinking it's an AC issue, under warranty, so I ask for an AC diagnosis, which is $395. After waiting more than four hours, the dealer tells me it's a wiring harness issue - one that would cost up to $5000 (unless I wanted their help submitting an insurance claim) and would take the better part of two days...after they ordered the part and received it. They had asked me if the car had been in accident, which I confirmed - and they suggested the auto-body shop had done a terrible job putting the front end back together and that the wiring was not replaced and was mangled. They sent me a murky photo of what looked like crushed wiring.
I left and we immediately contacted Auto Stiegler with the story, and spoke to Omid, who was the gentleman who had helped us months ago. He pulled our information and asked if we could come in right away. He reviewed the case, determined that they had indeed replaced the wiring in question on the original date of repair...he suggested I leave the car and within 30 minutes, they determined the issue was from rodents chewing on the wires - confirmed with a very clear photo. His team repaired the wiring in minutes for us, even though this had NOTHING to do with anything related to our accident months ago. They just jumped in and helped us out in a huge way, alleviating the anxiety of a potentially expensive and time-consuming repair.
AND - did I mention we showed up at Auto Stiegler at 3:45 on a FRIDAY AFTERNOON, and they closed at 5:00!
Omid and his team at Auto Stiegler went way above and beyond, not just doing their usual fine job, but this was a situation where they could chosen not to engage, charged us a big fee, sent us home...but they just didn't. It was a showing of kindness you don't often see in vehicle related matters. They will always have our business, should we ever need auto-body work, and we cannot highly recommend you bring yours and that of anyone you know over to them. read more