Tom was able to get me in the next day when I got a really big dent on the passenger side front…read morebumper. He did an amazing job! Not only did it take faster than the time he estimated, the dent looked like it was never there (except for a few paint scrapes, but I was totally okay with that). It was also a lot cheaper than other PDR had quoted me for the dent. Highly recommend!

If you have a dent on your vehicle. Even one that others say they can't fix take your vehicle to…read moreTom. He does great work and truly is a master. I was quoted "Tesla tax" on my son's Tesla with a small dent. Tom didn't do that. He quoted me a fair price and did the work. It's flawless. I will take all my vehicles to him when I need a dent pulled. 5

Made an appointment and confirmed expectations as part of that appointment…read more Showed up at my appointment time and was told very different information. Escalated to an argument and the staff and manager refused to take any accountability and continually shifted blame their 'Texas Office Customer Support Team. Unable to resolve and had to cancel and take my vehicle elsewhere. Do not recommend.

They helped me when my SUV was totalled. The staff were polite and knowledgeable. They worked with…read moremy insurance. The whole process was painless thanks to them.

Made the appt and Voila all done. It seems like everything is about $300 ish for dentless repair…read moretho. But u can't even tell. (Well I know where it is but that's me haha. )Also had an owie repair on a wheel. They stripped the wheel where needed and re- powder coated that. Looks great!! They do a great job. They will be our go to.

I'm in absolute awe! We recently brought our truck in to have the mold removed and a full detail,…read morethe truck had been sitting for a couple of years so the inside was disgustingly moldy. Metal magic exceeded my expectations! I was totally expecting to see remanence of mold or a lingering smell but NOPE! It looks brand spankin new! I am seriously in shock by how amazing it looks. They did an amazing job! 10/10 recommend!

Scott is so kind and thoughtful. He agreed to fix my tail light even though it's not something he…read moredoes on the regular and it felt like he treated me like family. Very kind of him. His girlfriend Sara is also so kind and easy to talk to. I would highly recommend them for any autobody projects!

I have an older GM truck that had a rust spot on the cab that was spreading. I found Raley's on…read moreYelp and was impressed with the reviews from other customers. I had previously had some work done through insurance at another shop and wanted to add fixing the rust spot, but that shop refused the work and said they didn't want to deal with rust. When I first contacted Raley's, they said that they were booked six months out. But then he asked a few more questions and determined that the work I needed done would be a quick job for him to complete. We set a time for an estimate which was in the evening so I did not have to take time off from work. This is a small business and is located at the owner's property between Sumner and Orting. I was happy to give my business to a locally owned small business. The wife and husband operate the business together. Heather was very good at communicating with me and scheduling was flexible. They allowed me to drop my truck off in the evening on a Sunday so again, I did not have to take time off from work. I really appreciate that flexibility. The estimate was very good and he was also able to install a bumper that my husband bought and wasn't able to install. I was extremely happy with the price and the quality of work. The entire process was stress free and I was so happy to get this problem taken care of. I highly recommend Raley's for quality of work, the price, the communication, the flexibility and the fact that supporting their business is supporting a local family business. I will definitely use this shop in the future if I need auto body work done.

The customer service was amazing and I had a one off issue with my bumper, They didn't hesitate to…read moretroubleshoot the problem and take time to find a solution to get me back on the road.

My husband and I were impressed with the quality of service provide. Jill Frank was especially…read morehelpful, knowledgeable, and personable. They arranged our rental car as well.

Communication and estimated repair time could have been better. When picking up our car we had a…read morequestion about the paint. The super tall, derpy guy "helped" us. Then proceeded to tell us what "trash" and "garbage" the paint on our 2025 Lexus is. So unprofessional and rude. Will never go back to Paramount Centre and will discourage others from taking their cars too.

I hate to do this, leaving bad service reviews. especially when you provide opportunities for the…read moresituation to be corrected. But when people don't want to be accountable, you must make them accountable. I have had two vehicles that have been serviced through this collision center. PCC was referred & as they are on auto row in Fife & where some of the dealership, specifically Audi, send vehicles for work. My first encounter with PCC pre-Covid went without a hitch. Great service. However, my most recent interaction in the last two months has not been nothing but an absolute nightmare and this review must be submitted. I unfortunately was in a hit-and-run over the summer. Impact was to the passenger door and front panel. Two weeks into the repair I returned to the shop for updates only to appreciate and have to inform the shop manager that the front windshield had been shattered. Paramount took ZERO accountability despite they're being intake photos that showed no damage. They then turned it over to the insurance company, which then only disappointed me even further blaming it on a rock chip. Again, the intake photos show no damage to my windshield. Refusing to take accountability of this new damage, at least Paramount then gave me a $200 discount, essentially the cost of my windshield deductible as i had to open a 2nd vehicle claim for that repair. Subsequently, weeks later when I took my vehicle to my import shop for standard maintenance and oil change... Their technicians appreciated that undercarriage parts along the passenger side front axle were just sitting atop axle, broken and clearly not in place (Rolf's Import Auto btw & highly recommended). When I presented this information to PCC, immediately their response was well we weren't in that area of the car and that we won't take care of restoration unless we reopen another claim through your insurance company. This was rather astonishing for them to claim as they had removed the passenger door, front passenger panel, and front bumper for my repair (correction...not the front passenger side panel as you can see in the image I've provided). Prayerfully, I will not be in another collision however, if I do... more likely than not I will NOT return to Paramount as they've demonstrated their lack of accountability and full service. It is rather unfortunate and poor experience in service overall.

This place fixed up my car amazing with amazing results and really reasonable pricing. The staff is…read moreattentive 100% clear and very kind and awesome. Please give them a try. We'll definitely be sending all of my friends and family here.

No ethics. Didn't finish the bondo job properly. Visible pin holes around the repaired area and…read morerefused to fix it. Stay away from this shop.

Was able to come in the same day with the part to change my door seal on my 2015 bmw 428iread more

Our Volvo XC60 was rear ended. Top Auto Body has best collision repair service ever! Repairs to car…read morecame in at less than estimate & were below what we anticipated. Even better, car was ready 5 days before we expected. Thank you!

The friendliness, attention to detail, and overall concern for my needs was exceptional.read more

Took my vehicle here for a scratch on my tailgate and a small set of dings on a bed rail. The front…read moredesk was nice, and they handed me paperwork. The paper was what you'd expect to fill out. There was tho one page that I didn't feel comfortable signing. It's for diagnostics testing. Now, I understand the need for this testing for vehicles that have been involved in an accident as there are tons of sensors and such on new cars. But mine was merely a scratch and a dent from a ball or something. I stated it seemed like a good way for them to just make money. I checked the box "no" stating I dont want to pay for diagnostics if insurance doesn't pay for it." About that time, the office gal Hannah just looked irritated and then told me my estimator was outside. The estimator was nice enough. I asked about why I needed diagnostics on something like this, and he wasn't quite sure. I gave him my keys and waited for my Lift ride About 10 mins later, my ride arrives, and as I'm about to open the door, I hear the estimator yelling "sir" and is literally running towards me. He says, " You need to sign this page!" I then see the staff watching this from the window. My Lift driver looked confused, so I only asked once again why I needed it. He said it's so when they disconnect my battery. Still didn't answer my question. I signed it and got out of there. The next day, I decided to call and try and speak to a manager. I was told Hannah was available. Nicely asked if there was anyone above her. I was then transferred to Logan the estimator. I asked again for a manager and was put on hold and then disconnected. About 30 minutes later I was contacted by a lady whom I'm assuming was a manager and was told, it seems we aren't going to be a good match for you and you need to pick your vehicle up. I was told I wasn't willing to participate in following their process. I simply wanted a solid reason as to why a simple ding and scratch required a $120 per panel scan that if my insurance didn't cover I was on the hook for. The whole running out as I was getting in a Lyft was bad optics, and I feel like my experience was quite unprofessional. Car is going to a highly rated shop that gladly took my business and without signing a waiver for "diagnostic scans"