Firstly. No other shop would've came out/ gave me a quote to replace my Door lock actuator without…read moredoing their own diag/ charging big fees. Mick on the other hand trusted my judgement, gave me a very reasonable quote to come out and replace it. I went ahead and scheduled with him for the day after my part was getting delivered and he came out first thing and KNOCKED it out within 2 hours completely done. Mick was super fast, respectful, professional. I highly recommend

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Been dealing with them for years. ALWAYS do great work at a very fair price. Just called again to…read morefind out the price for work I needed done, asked if I could get the work done before I leave town in a couple days. Told me he could if I could bring the car in to confirm parts. I did, they confirmed and ordered the part. I asked how long the job would take and he told me how long and explained in detail why it took the time it takes. Was on Chat GPT, (just learning to use that). It gave me the exact same info Jadin did, right down to the part options and amount of time to fix it as well as why this part was a little more difficult on my car. EXACTLY what I was told. I wasn't checking up on them just wanted to see if Chat GPT could be useful for this kind of thing. It is and it confirmed, again, why I trust these guys. You should too.

Brought my car in at 123000 miles for water pump and timing belt. 130000 miles and 2 months out of…read morelabor warranty the tensioner allegedly snapped and I was charged labor now at 140000 miles the water pump is leaking, still planned on charging me labor. Garbage work and the owner is a tool, if this guy is a mechanic I'm a heart surgeon. Something tells me going 0/2 on parts isn't a parts problem. If you're okay with coming back for their mistakes by all means come to this shop.

These guys have been my "go-to" for car repairs for several years…read more I've had numerous vehicles serviced and repaired here and never an unsatisfactory experience. Services from simple alternator replacement to a new transmission installation and a differential rebuild on my '99 Durango. I'm firmly convinced they are the only reason that vehicle is still on the road.

This shop has great customer service & take the time to do the job right. Greg the shop manager &…read moreBrian the mechanic care about quality service for the customer. Highly recommended this place for your auto needs.. 5 stars!

I used to be a big fan of Bell Auto. Unfortunately the replacement engine quickly failed and a…read moresecond replacement failed again. My truck as been at the shop now for more than 5 months collectively out of the past 18 months and it appears the warranty for the engine isn't being honored. I'm open to updating my review if things get fixed quickly and I have a properly running engine as one would expect from a newly rebuilt engine.

First time customer here. Luke was great on communication and got the job done fast…read more Thank you again for the speedy service.

My car was stolen and recovered, Towed here. The workers were very kind and helpful, they made sure…read moremy vehicle was safe enough to drive home thankfully. I would recommend this company for their great services and quick problem solving skills!

I made an appointment, dropped my vehicle off and gave my keys and filled out paperwork with the…read morefront desk employee first thing in the morning, waited the entire day and did not receive a phone call. I called before they closed and asked what the status was on my vehicle. They didn't even know I had dropped it off. I then waited for several days to have a parking brake cable repaired. They did good work but they are very very slow.

Always gets the job down fast and efficiently would recommend to anyone kind and friendly makes you…read morefeel like a friend came over to work on it

So my car wouldn't start. And if you had this problem know you're thinking right away, now what am…read moreI going to do? I called a couple of storefront type repair places and neither one of them could get me in for a week. It was their only answer but it wasn't a good answer for me So I called these guys, they were here within half an hour, diagnosed what was wrong with my car, went and picked up parts, had me up and running within 45 minutes total. Nice guys, reasonable I would think so, if I have issues I will call them again.

I recently took my car to Sorensen's Automotive for an oil change and a 50,000 mile service. The…read moregentleman at the counter took my information and printed out a list of what needed to be done along with the prices. He explained all the items to me and let me decide what I wanted to have done. The repair work was done in a few hours and they even had a rental car available. I am very happy with the service that was done and would definitely use them again.

Pretty frustrating experience here for my first time dealing with them…read more I brought my car in for a noise I couldn't pinpoint, I suspected it was in the clutch. It clearly started overheating on my way in, thus the noise was probably the water pump. Quoted me a little more than $500 to replace the water pump, seemed good so I told them to do it. After the water pump fix I was informed that it still had a noise and it needed a new clutch throw out bearing. I had to take their word for it because I could not come listen myself. I had originally been told they could get to it that day, after calling two days later to check in I was told they had not got it apart yet. This is a job that literally took me 3 hours, but a professional shop wasn't done two days later? After taking it apart they told me it was indeed the throw out bearing so I agreed to having it replaced. They called back an hour later telling me the clutch was in fact damaged and also needed replaced. I had no option but to agree to the repair because I needed my vehicle back without them being angry and causing more issues. After everything was over I had spent a solid $3,000 on what was most likely just a water pump. I'm pretty sure they took advantage of the fact that I had no way to verify that the vehicle needed the clutch work they claimed it needed nor could I inspect the parts they removed. I'm pretty mechanically inclined and had already changed this clutch previously, so it's not like I don't know what I'm talking about. I did this clutch replacement and had everything back together and the vehicle on the road literally in a single day. It took these guys a week, and only because I started calling to pressure them since I needed the vehicle back so my wife could get to work, that's why I had called to schedule this repair in the first place. Upon getting the vehicle back the passenger seat was absolutely covered in grease stains where the mechanics climbed in it while working on it without covering it up. So now we have to have the interior detailed in the hopes of getting these grease stains out. I'm pretty frustrated with my first experience here, they came highly recommended, but this is one of the worst shops I've dealt with in a long time. I highly doubt I'll be returning here.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.