Spencer, fair and honest. I had other small issues which he did not have to do. Not only did he fix…read moreit, he did not charge me extra. Thank you Spencer.

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

I don't know where to start Amanda was so nice and…read moreknowledgeable , listened to my requests the gave me a complementary Uber ride while my car was being worked on , price was reasonable and I even got a bag of candy I will give them 10 star if I could will recommend them100%

I came in for a basic oil change and left with serious concerns about honesty and accuracy. Their…read moreinspection results were exaggerated. They told me my rear brakes needed immediate replacement and that my fronts were at 5-6. I got a second opinion where the pads were measured with a brake gauge tool: the fronts were actually at 8 and the rears at 4-5. The rears will need attention soon, but it was nowhere near the "urgent" situation they claimed. They also said they topped off fluids, yet my windshield washer fluid was almost empty less than a month later, and the cap was left open. That's a basic step they didn't do. Needing to return after only about 6,000 miles also makes me question whether synthetic oil was actually used. I received multiple text messages urging me to come back in because "they saw some things," yet they never addressed the concerns I sent them in response. They were quick to push their own agenda but ignored the issues I actually raised. What makes this more disappointing is that the owner -- who promotes the shop as woman‑owned -- was present when I was there and still didn't step in or try to correct anything. As a female customer, I expected a more respectful and straightforward experience. Instead, I was stereotyped and talked down to. The woman‑owned branding did not match the reality, especially in 2025. I'm sharing this so other women know what to expect. I gave the shop a chance to correct things, and nothing was addressed. Based on my experience, the service was not thorough, accurate, or respectful. UPDATE AFTER OWNER RESPONSE: I went to Emily's Garage immediately afterward and watched my brakes measured in front of me with a gauge. Rear pads were 4-5 mm and front pads were 8 mm. Their manager, who knows you personally, said she was disappointed because the number your shop wrote down wasn't accurate. I also texted you on December 10 with my concerns and received no reply. The only message I got afterward was an automated sales text on January 7. So the idea that communication matters to you publicly doesn't match how my messages were handled privately. I stand by my review.

I stopped by on 1/12/26 to obtain a quote for a tune up. Alex, technician who also handles the…read morefront desk appears to have limited English got me in touch with Oleksander known as Oleks (pronounced as Alex). He is also a technician and may also possibly be the owner. That was the vibe I was receiving from our discussion. I explain what my visit was and he advised me there are different types of tune ups and what specifically I was looking to have done. I explained that I was able to obtain a quote from Honda service department and they also advised same thing. I listed the tune up details and what Honda quoted ($2,260). Oleks advised that inspection is free of charge. He would have Alex, technician do the inspection and provide his recommendation. Alex completed the inspection and advised what needed to be replaced and some replacement were not needed. He discovered there was an engine oil leak, transmission oil leak and the engine oil pan plug was stripped. Oleks had provided me with a quote range between $700-$1000. I returned back two days later on the evening of 1/14/26 to drop off vehicle which was parked safely inside the shop. The following day they replaced the engine gasket, replaced spark plugs, water pump, front crank seal, drive belt, oil pan plug and drive belt tensioner. I picked up my vehicle on 1/25/26. The sum of my bill came to $1021.80. I am truly satisfied and happy with the work that technician, Alex has completed. It was a reasonable timeframe and price. Honest work. I will use them again for any issues, repairs or maintenance.

Truly appreciated their quick response and the way they clearly explained all our options. We'll…read moreabsolutely use them again. Thank you for getting my son back on the road!

I live on Vashon Island and absolutely love it, but the biggest challenge I face is getting my…read morewheelchair van serviced quickly. If my van isn't running, neither am I. On a whim, I took a chance on Defiance Auto after finding him on Yelp in Ruston -- a young MOBILE MECHANIC. The gods must've been smiling, because he turned out to be polite, efficient, knowledgeable, and even took the time to research my unusual issue. Hands down, he's the best mechanic I've ever worked with. His prices were more than fair, too. This young man makes thirty veteran mechanics look like Goober Pyle from Mayberry. All I can say is, "Goooooolllllleeee!" Give this hardworking guy a try. You will not regret it. He will come to Vashon. his name is Mick Svoboda of Defiance Auto (253) 999-8531 Defianceautoworks.com

Mick is a great guy! Drove out to my home (Not Close). Quoted me for a small amount of work…read more.. Ended up that my truck's electrical fix was not as easy as we thought. This man, stuck to his guns, fixed my, truck and really surprised me that there are still good honest mechanics out there! He came through massively and I will always be using his company! Thanks Mick

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

The cost of items to be repaired was astronomical and the other items listed that they added on as…read more"recommended" were over inflated as well. I feel this business only cares about profit. Not to mention they took a few clips out on the front hood portion to access the radiator and failed to reinstall them. I know it's only a minor thing but complacency like this only leads to bigger problems down the road

I took my 2500 duramax in here a few months ago to have new tires and rims placed on it. I asked if…read morethey were compatible to which they said yes. I get the tires replaced, they do an alignment and they pull my truck out, nearly an hour and a half longer than they told me it would be. Before I leave, I tell them that my TPMS isn't showing any readings. The guy tells me to drive it a few times and the sensors should restore. So I take his word and leave. Of course the sensors never restore and NOW I have an ABS error and a trailer break error as well as a shaking wheel when going above 50mph. So I call and make another appointment. They tell me that the ABS error and trailer brake error had nothing to do with them, but to bring it in and have it realigned. These errors have NEVER shown up until the moment they pulled it out of their garage for the first time. They look at it again and tell me that they reset the sensors and everything should be working fine, and that they've redone the alignment. Again, I leave the store without tire sensors working with the promise it will work after a few drives. Of course, the sensors never return but the alignment is better. I call once again and make another appointment. This time they tell me that the TPMS needs to be replaced, after I was told that everything was compatible on the first tire change. They tell me it's going to cost me another couple hundred to have the TPMs done. They did end up giving me a discount, so I had them install the TPMS anyway. As well as fixing the alignment for the THIRD time. Again, another 1.5 hours longer than they said. Finally, my TPMS works, my alignment is good, BUT my trailer brake system and ABS are still showing errors. I took it to another shop and it turns out they did break my sensors during install of the new tires and rims. WHICH THEY DENIED HAVING ANY PART OF. AVOID THIS SHOP AT ALL COSTS. They don't respect your time, they charge more than any shop in the area, and they deny when things are caused by them. I went in for a tire and rim replacement and ended up going in 3-4 times to have things redone. Take it to someone else. If you're a woman who drives a truck they'll treat you like you're incompetent. I've been told by other shops that they've stopped recommending this place because of their frequent unnecessary repairs, overcharging, and damaging vehicles.

Excellent service and communication. Got my truck fixed same day I dropped it off even though it…read morewas the day after X mas. Will definitely be using for future work on my cars!

I am SO glad I was referred to Goods Automotive in Puyallup, WA - they genuinely care about their…read morecustomers, going way above and beyond to take care of me and my automotive problem - which is no longer an automotive problem. :)

I brought my Dodge Journey in for an engine ticking noise. I was pleasantly surprised when I was…read moretold they are VERY familiar with Mopar motors~felt relieved that I had called the right place! Dropped it off on a Friday morning (had to pay for a rental vehicle through Monday). By the end of that day NOTHING had been done with my vehicle. Monday​ afternoon get a text saying they 'suspect' the noise is coming from valve train but they need to confirm visually & there is cost to remove valve cover, etc.-proceed...inspection would be completed next day, mid-day, which would be Tuesday. Today is Wednesday at 4:00 & they still have not completed inspection, after having to call them for a status update! I'm incurring large expense for rental & stuck now because no work has been done yet, my vehicle is torn apart and I'm looking at having to possibly pay another week on this rental not to mention the huge expense I'm also incurring for these non-existent repairs! I'm pretty disgusted with this place & wish I would have read all the negative reviews before I brought my Dodge to them. I'm not confident at all that the work will be done accurately or that my vehicle will be put back together properly leaving me with more issues to deal with.

They talked my wife into redoing brakes on my daughter's car, Nissan frontier. (I had just replaced…read morethem) , this they falsified needed repairs. then 3 days later the brake caliper feel off of the rear rotor coming off of the pass at vantage at the Columbia river. luckily no one died. they haven't accepted any responsibility for the shoddy workmanship. also they changed the oil and it was a quart low. when I checked it. this was in 3 days of their service. the truck doesn't burn any oil. I would highly recommend not using them.

We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday…read morearrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

Around 9:30 this morning I pulled up and went into SEA TAC TIRE AND AUTO TECH also known told as…read moreGOODYEAR TIRE & AUTOMOTIVE and told the gentleman behind the counter that I had a 10 o'clock or 10:30 appointment they asked for my last name and looked it up and told me that it was 10 o'clock and all they need is my keys and he's going to start filling out the paperwork so I was pleased at that point...they were going to get started a whole half an hour early... Okay this is great service so far so i gave him the keys And sat down in the waiting area..So after an hour and a 1/2 service was complete I finish up with the cashier get my keys and go out to my vehicle To check for damages simply because there's a sign in the interior on the wall stating that management is not liable for damages which is a big red flag...mind you is also written in red or a red background with white writing That indicates to me that the owner or management knows that employees will damage your vehicle that's what that sign says to me so as I'm inspecting my vehicle I notice Scrapes on the rim that I had newly painted I opened my door and a panel that's supposed to be on my door is in the compartment instead of on my door it's sitting in the compartment I complain to the manager He gets I guess one of the techs to come and look at it and then tech goes inside and comes back tells me that well there's no reason for anybody to touch that or remove that so I had to have cane with the vehicle like that already broken so basically I'm the one that broke it and not whoever was inside my vehicle when they're supposed to be outside aligning my wheels and balancing my tires ...why would you break something on the interior when you're supposed to be working on exterior is beyond me....that's strike 1 great so I couldn't prove that it wasn't already broken okay I see where this is going...now can you explain to me why the paint is scraped scraped off of my newly painted rim is what I told the manager...now that I can prove I have fresh pictures with date stamps in my phone that I can prove so I show him The manager and the dates them Now he states he has no cash that he can give me what can we do...Well what we could have done was had somebody been accountable for damaging my vehicle instead of saying that I came with it already damaged so that means if you want to have service done there make sure that you take photographs of every part of your vehicle before you go have service there because when someone damages your vehicle which they will because of the big red sign in there it is clear that people damage your vehicle when they damage your vehicle that you're gonna have to prove to them that you didn't do it and that they did So now I have to work on getting a refund after I showed him that these rims were freshly painted maybe a week ago You would think with the name Goodyear on the building that that would mean something no nope apparently not it's just a name on a building to attract you so they can take your money and give you subpar service in return good luck to you I will NEVER go there AGAIN!!!...INCOMPETENT OR INEXPERIENCED SERVICE!....Since I visited this place my dashboard cluster is malfunctioning and my check engine light is on..SOMEBODY NEEDS TO PAY FOR THIS GOODYEAR AND THIS PLACE NEEDS TO BE SHUT DOWN!..I clearly understand why that sign is in the establishment...THEY PURPOSELY SABOTAGE CUSTOMERS VEHICLES..STRONG POSSIBILITY THAT IT'S RACIALLY MOTIVATED!!!

managers are awesome super nice, great communication and they helped me explain everything very…read moreclearly highly recommend!

Idk much about cars but I do know I called and Brent was so nice and said come in so I did and the…read moreteam was like what do you need help with? I told them and Mike did it, and I was out in 3 minutes. I would come here again